Amaysim

We haven't received many problem reports for Amaysim yet.

If Amaysim is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Amaysim reports

Amaysim offers mobile internet and mobile phone service. When Amaysim is down, mobile internet might not work or users can't get a phone signal.

Reports about problems with Amaysim

Georgie Farrell

Anyone not have data as of yesterday?

norahs

Is anyone not able to access mobile internet? mine was working well until this morning. I'm in regional Victoria grampians

FindlaterMatt

@QBCCIntegrity Here's a reply from Amaysim. "Those charges were for unsolicited political SMS messages, which your iPhones appeared to have automatically acknowledged. This issue has now been resolved following the conclusion of the election. "

Bibobbynib

wtf happening with amaysim lately got no signal all day today ghjhh

amaysimAU

@simdotexe12 Hey there! This is definitely not the feedback we'd like to hear. At amaysim, we truly care about our customers and appreciate your business. If you have any issues, shoot us a DM. We'll work with you until we sort them out. –Taylor

David Omalley

no signal service millicent

Katheri85296817

@amaysimAU On hold with Amaysim again, and once again been advised that my issue has now been marked as urgent and to wait for Billing to contact me. I won't be getting off this call until issue is fixed. If your customer service rep hangs up on me, I will just call back.

Matthew Close

Can't make phone calls

Dwight Walker

Via chat Amaysim reset my call settings (lost voicemail recordings) then in Android settings I reset mobile network settings and setup voicemail again. After that I could make outbound calls.

Anonymous

Can't make or receive phone calls from 7/11/24.

amaysimAU

@kezitop56mad Hi. You can access your PUK code through Settings in My amaysim. We've also responded to your DM. -Erin

Sammy777

Issues with relieving sms

Ricki Horomidis

Network is down again.....

Shorne

After the responce I got from amaysim about compensation for outage the flat out said they will not be compensating several times I put a complaint to the telecommunications ombudsman would encourage others to allso it realy easey give you details tell them about your complaint the response you got from them and submit took me about 15 minutes

CaptainIreland

If you are unhappy with Amaysim's response, you can contact the the telecommunications ombudsman.

Suhana

I have contacted amaysim for compensation but amaysim is not providing anything, this is really not good for customers

Kay

Its still not even running for me 12 hours of no service what is this.

Shorne

Yes finally after 11 hours of outage

Nick Champion

Its workimg now

Shorne

Running out off patience amaysim hearing optus is back up and amaysim isn't running into 12 hour service been down

ISuni.jpg[Image]

Resting amaysim network with this comment, wifi is Superloop (Telstra) and has been working better than ever. Also Blackbeard is coming to your town 🏴‍☠️

Meek

Back online. Data and phone calls,

Dawn

Sucks that optus is back up but Amaysim isn't, what's going on?

Kuro_Senpai101✓ᵛᵉʳᶦᶠᶦᵉᵈ

Only texting though not calls

Kuro_Senpai101✓ᵛᵉʳᶦᶠᶦᵉᵈ

FINALLY IM BACK ONLINE

MEEK

LET ME CALL PEOPLE, HURRY UP AND FIX IT! USELESS!

Leila

My service with amaysim worked for all of 5 minutes then i got a notification saying the provider had turned off my mobile data! and now i cant make or receive calls again!

Shorne

Hearing that optus is up but amaysim is still down I have signal but when I try to call it sas there is an outage still not up

Jon

Optus’s fault in simple terms Optus is shut and just use a provider operating from Telstra

Max

Is Optus mostly outsourced to other countries?

Bella

Why is optus up but Amaysim still is down

Glenn

Finally connected, still shouldn't have happened

Nick Champion

Dont think they have sorted it out yet

Nick Champion

This is just ridiculous i cant even call anyone. When will it be fixed?

Any updates with the network outage? Have they sorted out the problem yet?

James

For everyone complaining of Amaysim, it’s Optus that’s the problem… unfortunately optus just sucks lmao go join boost on the Telstra network

Shorne

Optus are treating customers like mushrooms keeping us in the dark all they are saying is they are aware of it been out since 3 or 4 am

Any news on when the service will be restored?

Atta

Since this morning from 4am my Phone is on sos what happened

Atta

Since this morning 4am my phone is on sos got no idea what’s happening

Person

Also amaysim can not be contacted at this time. Very frustrating. No indication of how long this will go on for

Person

In Sydney at 13:00 8/11/2023 and cannot use my amaysim mobile at all.

Grace

Still not working in Perth - I use my phone for work!!! I'm a social media consultant - if I don't have my phone then I am loosing hours of pay!!!!!!! Very frustrating. Why can't we even use WIFI? Surely another provider wants to help us out - good marketing opportunity!

Jonathon Gordon

This is just simply not acceptable whatsoever. Whether you like it or not people actually NEED their phones in this day and age. I need to call or text my boss to tell them they rostered me on a day I set as unavailable immediately so that they can fill that shift. I need to call the NDIA to sort out my NDIS plan. What if a family member needs to urgently contact me or if they just need to contact me for something somewhat important and they don't have me on social media? These are needs, not wants. I do not want compensation after this is fixed, I want amaysim to fix this issue because it has happened twice before and I have never heard of this happening with another company. Whatever is causing these outages needs to be urgently addressed or I will be changing providers and telling everyone to boycott amaysim.

Oriana

Perth, WA and still no network

Tee

Is anyone’s phone network still not working? I’m based in Melbourne.

🕯 Susan Smith 🕯

East Brisbane an no service at all, Amaysim.

girl

This is very frustrating, I can't do anything with my phone.

Michele Fiorenza

SOS calls only in Australind WA...no prior warning....very frustrating

Nola Beveridge

Im on the Sunny Coast Qld and woke up this morning to Emergency Calls Only on my phone. Tried a few things but nothing. I have internet fortunately with Telstra so can still work from home. Hope they sort it out soon. Couldnt ring because my phones down - duh. Glad to see it isnt something stupid that I did.

Amaysim is working in limited function (3g)- Brooklyn Victoria

Suhana

Can we get compensation for the data outage because I can’t make or receive calls and its been so frustrating?

Ash

I’m with Amaysim and can’t get a phone call or make a call , no internet and unable to contact customer support . Very disappointing

Guy

Why can't the other carriers allow free access to WiFi during these major issues? Come on guys come to the party and rescue us. Great advertising also!

Shorne

This is pathetic from optus not much information at all just sas they are aware no time on when it will be back online fail fail fail optus hole country is out from what I understand since very early hours some people say since 3am on 8 Nov hear it is 11:30 am and still not back up and still no time when it will be we deserve some kind of explanation

Charlie

Will we be compensated for the outage downtime?

Matilda Edwards

amaysim is optus.

Matilda Edwards

I am in 50$ credit not showing data gone the website is slow and bad enough as it is without this, time to change providers.

Charlie

We are completely down at Freemans Reach NSW. I believe it is an Optus Network issue. Can we please have an eta on Repair?

Matilda Edwards

Time to change providers.

Matilda Edwards

They will never tell the truth as to why

Matilda Edwards

In Sydney Amaysim down reports say could be up tp 15 hours so what is really going on?

Jo Singh

We are completely out here in Carina, QLD 4152 Any news on what's happening and when we will be back online? This is terrible!

Lael

Oh, dear. Here in Inverell, I've got a job application along with the amaysim number, for which I deadly expect to receive a call!

Buffalo Bill

yes Amaysim/Optus is down in Jimboomba QLD

Glenn

Time to change telcos I think, Optus CAN NOT BE TRUSTED, 1st the hack now this, get your s**t together Optus

Bec

No signal in ballarat and noticed it at 4am today

Anna

Nationwide Optus outage. They are working on resolving the issue, but no news as to why or when it will be resolved.

Muhammad Aamir

No signal here in Perth as well, anyone contacted Amaysim support?

Shaun Costa

Same her in Tamborine Mountain! Terrible

No signal since 5AM this morning (VIC)

Alejandro Rodriguez

I am in South Brisbane and my phone is in SOS status as well

Brian

Extremely frustrating as I need to make and receive calls today!!

Chi

I'm in VIC and my phone in SOS status since.

Manvir

Facing the same issue since morning

Anna

Nationwide Optus outage. They are working on resolving the issue, but no news as to why or when it will be resolved.

Kristina

Any updates from Amaysim on when service will be restored? live chat says no one available and can call as no mobile service. Have they shut down operations?

Ruby

I'm in Brisbane and my phone has been on SOS all morning, can't login to my online account or even call amaysim

Tamara Marshall

Phone on SOS since early AM's

Adi

Adelaide. SOS since about 3am last night it seems.

Chelsea

In Newscastle, have been on sos since this morning but wifi connections work as they’re under a different provider

Eric J Luo

I'm in Melbourne, my phone in SOS status since this morning.

Lakshmi

I’m in Sydney (Quakers Hill) and my phone has been on SOS since this morning currently using my husband's phone. Cannot log into work laptop as OTP goes to mobile number.

Dakota

I’m in Sydney and my phone has been on SOS since 3am this morning, currently using my partners phone

Kris

I have nothing in Springvale, Victoria. Went and got another sim to connect, couldn't connect it cause my bank authentication goes through my original number. GREAT!!!

Mounir Zarkan

im in ryde and im seeing the same issues

Dawn

Yup, Brisbane here (well Loganholme) and absolutely nothing... Wonder what is going on

Julian

HI, I am in Townsville and my network is down since 5am

Edward

I am in North Sydney and my mobile data has been out since 5a.m. I have heard from friends in the area who are on other mobile data plans that they are down as well

Emily Graham

They always have service because they are the ones running it!

Emily Graham

It's OPTUS and all they are saying is that they are aware of an issue that is impacting "SOME" customers. Some?...Mate, its the whole bloody country! It's even shut down the trains in Melbourne.

Emily Graham

Mobile is out and cant log on to account online. Good news is the app still works, bad news is it says that the 200+ GB of banked data i have is gone. hoping this fixes once service is back online.

Sibi Joseph

I'm in Sydney. Mobile network has been down since 3am.

T Pinto

I'm in Adelaide (Nov 8th - 8:18am) no mobile phone connection.

there is no clear indication whether it is only Amaysym or the whole optus parent network. No ETA. No hourly communication. A poor communication.

macca

I'm in Gold Coast... no mobile phone connection

Geelong down too. Are we living in a Third world country??? I've been to poor Asian countries and they have better telecommunications than we do.

Darrell Reiser

On the website it says there is a nation wide outage and its being worked on, so now we wait......

Lipi Patel

I am in Melbourne, no network here. 8:34am, 8th November. No service connection, no internet, SOS only.

Heni

I’m in Brisbane. Currently 7:37am and phone showing SOSz

Bec

Hobart also completely down, any idea when they may have a resolution to this issue?

Lucy

South East Victoria - No service connection, no internet, SOS only.

Mandy

I’m in Adelaide and have no service right now. No incoming or outgoing calls currently. 7:55am 8th nov 23.

Biny

I am from Sydney, mobile is showing SOS only since morning.

Kandess

Brisbane based and we have Woke up to no service ,cannot make calls and my phone is in SOS mode 🤦🏽‍♀️😩

James

South East Victoria - No service connection, no internet, SOS only.

I am from Brisbane, I started worrying no signal at all (only Emergency calls allowed) and then logged into my Amaysim account, more shocked all data is missing and plan needs to be restarted! Although paid few days back for plan to renew on 03-Nov. What's going on Amaysim??

Stacey

Over it already

Stacey

Not happy Jan as I need to use my phone to be able to clock in and out of my shift for work. How can I do that I can't even message my boss to let them know

boo

bruh

Ajay Anthony

Melbourne is fully down. No phone messages or data looks like a Aus wide hack who wiped all the bank data. Any idea how long will it take to fix this? Did anyone receive anything from the providers?

Daniel

Down in Geelong. Caused by Optus nationwide outage.

Matilda Brooks

NSW based - complete outage. Phone on SOS, all data is missing.

Shorne

If this is maintenance why the hell weir we not told in advance about it not good enough amaysim and optus you have had poor form in the past this is not a good look get your act togeather

Ricki Horomidis

No service, SoS only, checked app with my WiFi at home and showing I have no banked data and no data at all for this month, I want my data back......how do you not only lose our service but all our data we had.....

Brenton

Adelaide based no phone service.

Emily

Woke up to my phone being on SOS mode, tried troubleshooting ( turning phone on and off, removing Sim card ) nothing. Logged into my amaysim account to realise Hundreds of gigs of data gone and I only renewed my plan less than a week ago What is going on amaysim?

kaa

hi , when network will be back !!!!! we pay for the service for our phone can use but we cannot use what we pay for !!!!!!!!!!

Dima

From Sydney, no amaysim service at all , no internet or calls

My hundreds of gigs of data is missing, no plan or Internet, with free wifi I logged onto the app and it says I have 0 data and no plan The hel amaysim

gerard

aaaaaaa no internet.

Sam

When network will be back ?

Becca

what's going on SOS on my mobile, can't get into my Amaysim account and can't even access their webpage on the laptop. WTF

Glen Manning

just tried to access my security system and the damn phone isnt working. get your finger out Optus, we need the service we paid for.

Kim

Tweed Heads is completely down, no use of mobile phone at all.

Bob

Optus is down that’s why it doesn’t work

Stef

There is an outage .... Wednesday Nov 8

Sardar

SOS. Restarted the phone still SOS for all my three phones.

Carla

Phone has SOS, account says 0 balance even though I paid it on Monday. Outage sucks

Jufo

Uber is surging all over Melb. possibly because all the drivers can’t connect!

Arnold

AMAYSIM: We're currently experiencing nationwide outage which may impact your ability to connect to our services. We apologise for any inconvenience and appreciate your patience as we work to resolve this matter.

Shane McKenner

Unscheduled maintenance apparently its nation wide

Jufo

My partner lost a long Uber fare and can’t work while Amaysim is down. This is costing him valuable income - not to mention the poor guy who was going to the airport!

Not registered on network ! Zero connectivity, not sure what happened?

Tee

Same me too! My iPhone says SOS and my amaysim app isn’t working! -.-

Carina Saramago

Not registered on network. Unable to to do calls, messages, reception unstable

Sachi

Same here. No signal simce early morning.

baz

same here except I cant even log in to my account

Arnold

OMG, I though i was the only one in Sydney experiencing this issue.

Ricki Horomidis

Zero network connectivity with amaysim at the moment, when checking my account through the app it says there is unscheduled maintenance and to check back later, no notification of any of this either what's going on?????

Tommo

Drop outs this afternoon are chronic. I have good reception with no breaking up and then a complete drop out about 30 seconds into the call inward and outward.

Guy

Lag, idle, tested network max up and download is 1 Mbps

Hannah

I have no signal, idk why

ali

The past 2 days reception has been on/off initial call connection has been longer than I recall ever! Internet is also affected with buffering issues on streams.

Quads42

My wife and I live in Booral, near Hervey Bay. We both swapped to Amaysim as the coverage we were getting from Boost was terrible and my brother-in-law was having no difficulties with Amaysim. However, over the last two weeks, we have been unable to make or receive calls from within our home, although, if we move outside, the signal strength is still very good. Has anyone else been having any issues lately with Amaysim?

Phil Young

DOWNLOAD Mbps 2.08 UPLOAD Mbps 1.42 can't do a thing with that