iiNet

We haven't received many problem reports for iiNet yet.

If iiNet is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

iiNet reports

iiNet offers internet, tv and phone service, both through landline and mobile connections. When iiNet is down, mobile or fixed internet may not be working, there is a phone outage, or users are getting no TV signal.

Reports about problems with iiNet

Micky

YAY! another iinet/tpg outage today. Just to top.of the terrible WAN sync speeds to various areas offshore (throughout asia) the past 6 weeks or so. After 25yrs with iinet, and 10 prior with ozemail. Im done...

Micky

Major speed drop around the lower northshore sydney area. Browsing issues encountered as well (drop out/packet loss).

Novarro

worst isp ive ever been with

DonkyBoY

What a pile of hot garbage

iamshaunbailey

Hello @iiNet Can you please explain how you can take the working phone number of an 82 year old woman and make it so the only calls it can receive are from you, nobody else can call it. YOUR JOB IS TO PROVIDE A PHONE SERVICE YET YOU HAVE FAILED TO FIX THIS PROBLEM FOR MONTHS

Stephen Pestana

Been useless for weeks now in Inglewood WA

Blakes771

@iiNet there was outage in Canberra Australia 23:30 to 04:00 14/10/2025

Baileydbwn

@iiNet hello, any chance you are able to see when the outage in Tugun 4224 for the 4G and 5G will be fixed? It’s showing as an outage with no update on Vodafone’s side. Cheers

franklycott

@iiNet no phone service. No Panic alarms. No CCTV coverage!! Well done iinet and TPG!! No service. No help. No care!!

franklycott

@iiNet our internet down for 2 days. Ring support. Business centre is closed (closed at 5.30pm on Sunday). But I called at 4.50!! What rubbish service is this!!??

Ice_Tee_0o0

@iinet is there an outage in 2281 area?

Kate Crawford

No internet since 10:25am AEST (24/9/25) and their 13 numbers aren’t working

Startmeup58

Iinet VDSL2 down in Higgins, again.

Mark

👀

Mark

when will it start working

Louis Paul Manet

Third world countries have better Internet than this hellhole called Australia

netsurfau

Is anyone else who was forced onto "The Messaging Company" (TMC) for their email by TPG/IInet, having issues? They TMC changed server settings last night, without notification, & I've had problems all morning, including 4 calls to them.

KresojaMarijo

@iiNet, what's the story with the internet outage again in Lyneham ACT?

Raymond Peters

i rang up last night im getting high pins movies wont play on tv and i cant game trying to play ats tmp keep getting kick for high pin

disqus_khSDsOMoyy

Had multiple outages today in Ballarat. Spoken to iiNet who advised it was only us however agent was mentioning he had just had other calls for outage and his systems wre not working so sounds widespread. Have had 5 or 6 complete outages for us during June, not sure how widespread these are. We are on their cable Ultra Broadband service.

KresojaMarijo

@iiNet Any updates on the ACT outage? It's been out for over 24hrs. Great service, not.

KresojaMarijo

@iiNet when will the outage in postcode 2602 be fixed? It's been 8 hours.

Altakoi

Outage in Belconnen since 2pm

ringsau

@craigthomler @iiNet No outage here.

Startmeup58

Vdsl2 out for me in Higgins

Gillian Dowling

Is There are blackout in canberra

REC0NZ

Hey @iiNet, is there an outage at 2280? Lost ALL connection + no lights on device...about half an hour ago?

ClaireN96

@iiNet 4 times in 4 days my ftth has dropped out and it’s getting annoying. No live chat support???

amandaoutoplace

hey @iiNet what's happening with the network? no service all day?

Angry01

@iiNet outage in Gold Coast area since early PM 18 Apr 25 with no updates!

Elephantstamp

It was so strange

No problem, you can add it as your secondary DNS server which acts as a redundancy incase like this happen again. its quite easy to do in the router and google will be able to help run you through it. Either way, hopefully it comes back up for you soon

Elephantstamp

Not really confident enough to fiddle with it but thank you

It was mentioned below, it's possibly a DNS issue, try changing to googles DNS 8.8.8.8 and see if that works

Elephantstamp

I tried to ring iinet but after waiting 30 minutes I gave up

Elephantstamp

Out in Springvale but only on mobile devices, the TV’s were fine. Did resets and lost everything

It appears to be back up and running here on the Goldy.

Shawna

This worked for me. Cheers!

Thanks I'll try it

gnome3927

@TPG_Telecom @iiNet outage? - no nbn FTTP today

Gaski

You may be right! I changed mine a while ago to the google DNS server and no issues for me but others in my family

Chris

I think it is an iinet DNS problem. I changed my DNS server and it works Had a connection on my phone and laptop(had changed DNS server here a long time ago) only my desktop was having problems

Miss

Down in greenbank qld

Gaski

Strange, net is working on one PC but not on the others. All connected to the same router. I restarted the router, and it is still down on the other connected devices. Mac address issue maybe? but everyone else is having issues so idk

Rohan Storey

Out in St Kilda melbourne just now. NBN and modem fine

I wonder if it's an NBN outage or iiNet and partners?

Paul Murphy

I'm in Geelong Victoria using iinet and internet was working this morning but has gone down about 11am. Hotspot on phone is working fine.

Premo

out in ipswich qld

Phil

Out in Bendigo as well

Gaski

yep about the same. Thanks

Jay Man

Yeah just went down about 15-20mins ago (11:15am) Goldcoast

Gaski

Anyone having issues? Melbourne's west

blackbox999

@iiNet have spent hours on the phone today, numerous emails today and in the past week and despite an ongoing TIO complaint services are still suspended!! Have to be THE worst telco in Australia!!! Service is abominable!! No one gets back to you!!

Tear McConnell

having issues in gosnells, constant drop outs and slow internet inbetween

everywheredigi

@iiNet outage in Scarborough WA ?

Tam85414

@LFC_Australia @iiNet Yeah,went out about 9:30 last night still working for it to come back(23hrs so far)

Tam85414

@oosh @iiNet Oh you are lucky,for the 3rd time in 2 weeks mine has been done in excess of 12 hrs every time ….currently sitting at 23 hrs with no service

A loyal Voidling

Been with no landline Internet for over 24hrs now. No point calling ; queue is 1hr+ as they’re probably inundated with angry clients also asking “where’s their internet?!”

Unknown

iiNet has to be the most unreliable internet provider in Adelaide. It’s like they’ve figured out a way to make dial-up seem like a high-speed fiber-optic dream. The internet goes down more often than my will to live, and when it’s up, it’s as slow as a sloth on sedatives. I’ve had better connections with smoke signals and carrier pigeons. Honestly, it’s like they’re deliberately trying to make sure you remember what life was like in the 90s — and not in a nostalgic, "look how far we've come" way, but in a "please, someone give me a working Wi-Fi signal" way.

LFC_Australia

Anyone else with iinet experiencing no internet connectivity? Been like this since midnight. Seems many others experiencing same issue. Unsure if it’s just Adelaide or nation wide. Zero alerts from @iiNet which is absolutely piss poor customer service.

Prez

Our Internet has been down since midnight. Connection is all there but no DSL light on the modem. Zero notices on the iiNet website or even an alert. Poor customer service.

give us a break

Our iinet connection went down at midnight of today the 30th of March and is still out. Not an NBN issue as we still have a fibre connection but no internet running down it. Did hear the recorded message concerning issues in South Australia. Sat on the iinet support line for half an hour but not answered but if it was you are talking to someone overseas. About time we swapped providers methinks.

JonathanE.

No internet for 11 hours now. iiNet site says all ok but iiNet operator indicated statewide issue??

noremaceht

@iiNet continue to be the worst internet provider around. Outage after Outage. Never again will I use this waste of a provider.

noremaceht

@iinet continue to be the worst Internet provider around. Outage after outage. Never again will I use this waste of a provider.

Morgi312

@iiNet Hey any help would be great I've tried everything to get my net back on my side and Its still not working any chance I could get some help please

WhatYouThinkIT1

@redruby17 Except it shouldn't be up to iiNet, they only deliver their service to the NBN POP. It's the NBN that controls and manages the connections to the houses. That's why it's stupid that you had to bounce between 3 different groups, when only 1 actually has the information.

redruby17

@WhatYouThinkIT1 That’s exactly right. An outage we can deal with but there needs to be frequent updates. iiNet went without an update for 3 days

DorothyDixer12

@redruby17 @pjfred60 So contact iiNet again if you can They can trace your internet to prove their is an outage They can then forward this to NBN

redruby17

@DorothyDixer12 @pjfred60 That’s right. And iiNet haven’t received an update from nbn since Sunday afternoon and the nbn outage page just shows there’s a power outage But then Energex says no outage plus other in the street and the street behind have internet

Craig

Iindt outage weston creek Canberra

redruby17

@TabularasaMMXIX Im On hold with iiNet because she has no internet meaning no landline and that’s where all the things call her.

Ken Parkyn

We lose the internet almost every night around midnight on our wifi connected devices. The modem reports not connected to Internet. The internet is OK but, because we can get it using our data on our mobiles and my PC gets it through Ethernet. IInet have tested and say there are no dropouts. Their tests show we only lost internet 6 times in the last few months. Not true. Almost every day this will happen on multiple wifi connected devices. They clearly aren't able to test for loss of wifi to NBN. NBN box was replaced 4 months ago due to a lightning strike. I suspect the wifi modem might have been affected too even though it works 99% of the time. IInet disagrees and says that the modem tests fine, but there is something consistently wrong somewhere. Don't know what to do from here.

Noodles

Mine has been out for 15 mins. Says NBN is fine. All lights on

Noodles

Anyone dropped out in Perth?

22DanielleM

@iiNet can you check on your end please, no internet currently at Collie 6225. Multiple devices w/ no internet. Have switched off and on, blah, blah. Nothing on iinet website outages bit definitely no internet service currently

stuartbridge

Current outage with OTP sending codes to your mobile, if like me you're trying to log into toolbox. No ETA for restoration. #iinet

Traf_40

@iiNet, any update when the outage in the Brighton, SA area will be fixed? Second significant outage in a week...#iinet #nbn #alwaysbeenacrapconnection

Luke Eagleton

3 drop outs in the last hour Central coast

BrownSquirrel

VERY slow west coast Tasmania since about 8pm 11 Feb 2025. Now just after 4pm 12th and still slow. Speed test indicates 1.83 mbps download and 18.3 upload speeds

Evo of Gong

The landline NBN iiNet connection was lost at about 2:00 pm yesterday (11th Feb) in Wollongong (Cordeaux Heights) and is still down today - 8:05 am on 12th Feb.

gnome3927

#iinet #tpg still no nbn after 12 hours. When will the issues be fixed? #nbn

AphsMac

@iiNet @TheLennoXFiles If all services have been restored, then why is my nbn box still clicking away trying to connect. This is despite several reboots. I thought that being in the Inner West of Sydney these problems only occurred to those in the outer regions. Boy, was I wrong. Fix it ffs.

biglenlittlelen

@TPG_Telecom @iiNet the only tech companies without BCP/dr plans…. Just struggle through tying to fix issues with stuff all updates.

charleshawa

I keep telling people on here that Australia is a third world country. The @nbn crashes nation wide . Tried to phone iiNet No customer service at all. No messages or voice message to say to Australians that there was a major problem.

Nat

1.30am - iinet is back up, Belmont NSW 🥳 8 hours... 🙄🙄

Micky

1.15am - Back up, Northside of the Harbour Bridge.

Ian Jordan

Iinet has a bloody cheek.... cant connect to the internet for whatever reason, but they can send the bill out without any trouble...

Chinmaya Kar

Still down in paramatta

iinet still down in Strathfield, NSW

ihakunamatata69

@TPG_Telecom With iiNet. Still no internet in 2155. Any updates please?

Tally

It's still out for me

Nat

Same. (Newcastle area )

Nat

Belmont NSW still down

tonyccccccccccccccc

Adelaide still out

Crumpets

Best of luck. Hopefully everything is up and running for you in the morning.

Vikram Karekatte

Still down in North Sydney, even after rebooting my modem. Going to bed now, hoping it’ll switch on for us sometime during the night and we can wake up to an online world in the morning!

Craig

ACT still out

Corey

Still out in tas

Crumpets

Western Sydney here and my connection is back up

Gaski

Back up for me in Melbourne, just rebooted the router now it is working just FYI if no one has tried. Good luck

Micky

Hey Rodney... Reported - "While the issue is affecting users nationwide, a spokesperson for TPG told NewsWire a large portion of affected users ware in NSW given the majority of the state’s traffic goes through the data centre based in Sydney."

Micky

To clarify for a few that may not know... TPG, IINET, Voda, Internode. AAPT, Lebara, felix, and other reseller/virtual carriers are using the TPG/Chime network. So, the problem will exist for each carrier or virtual carrier using the same network. iinet/tpg or the likes wont have just 'cut and run'. The company is an ASX listed orginisation and the share price is fine. (50% of its 8$ odd it was in 2020, but $4.37 at todays close, its just fine). "While the issue is affecting users nationwide, a spokesperson for TPG told NewsWire a large portion of affected users ware in NSW given the majority of the state’s traffic goes through the data centre based in Sydney." 10.20pm Sydney and its still down here. Terrible...

Louise649523

iiNet is disgraceful. No internet service for hours no and ZERO customer service. Time to switch to a better provider

PleaseFixItUp

@TPG_Telecom @iiNet It is more than 3 hours since you posted "We will keep customers up to date on our progress towards restoring services" and even longer since they outage started. HOW and WHEN will you provide updates to customers? It's a long time without any updates here.

Gaski

I'm surprised they would post on FB but not X, thanks

ConsKrypt

That's also word for word what TPG posted on twitter (understandably TPG are the parent company - so this isn't exactly iinet fault because TPG went down) once I can, I will probably be switching to another provider, which sucks as I've been loyal to iinet for well over 10 years now and this issue has caused a lot of problems. Thankfully I have a telstra service for my mobile also because my iinet service mobile went down for about an hour too but that's back working now

Nathan

iiNet posted this 2 hours ago on their Facebook page We are currently experiencing a technical issue causing disruption to fixed broadband services for our consumer and business customers. Our technical teams are working to resolve the issue as quickly as possible. We apologise for the inconvenience and will keep customers up to date as we determine a restoration time.

Craig

This ig getting ridiculous....over 4 hours outage and not a peep of advice from iiNet...Not Happy Jan! Canberra

Michelle Walker

They did post on FB

Fran Di Mento - Vella

Still down in Canterbury Sydney. Cant get through via phone either, the call fails. Very very disappointing iinet.

rajvcrypto

@iiNet any outage in point cook Victoria, post code 3030 ?

tonyccccccccccccccc

Long way from Adelaide blam the weather not up please sorta story

Ana

Does anyone starting to feel like IINET just did a run off?

tonyccccccccccccccc

My mobile connected to Optus fine

Vikram Karekatte

Some reports on the interweb suggest that, according to a ‘spokesperson’, the issue was caused by a power outage resulting from the wild weather in NSW today.

Gaski

Thanks for letting us know, pretty much same issues here in Melbourne's west

Joerg Grimm

Located in the Hills District Sydney - iinet is not just down, its like they are gone. 4 LEDs are on on the NBN Modem but no internet. tried to reset everything but no dice. Not just a DNS issue. Calling the support number, 13 22 58, line stays quiet, no rings. Connecting laptop to phone hotspot, Trying to access the toolbox, "the requested page was rejected - Error 503 - Service Unavailable". Their outage page claims everything is fine in my area. woo hoo. Looking at all the reports here, it's a bigger issue, pretty much an australia-wide outage.

NLC081

@iiNet any update on when the outage in the Penrith area will be resolved? 9 hours and counting is bordering on absurd.

Blacktastic

Been down for around 2 hours here in Townsville QLD

Ian Jordan

Still down here in NE Victoria

Penrith…iiNet is still down 8.30pm

Gaski

Ffs their sites is showing no issues. I wish they would at least tweet something

tonyccccccccccccccc

Adelaide Henley Beach South down since 5pm still down

adamdent

@iiNet are you guys having phone and internet issues in Collaroy NSW

alokkumarsingh5

@MichelleFury70 @iiNet Thanks for the update. Would that effect the NBN services as well?

Cam

Central west nsw still down

Christopher Allen

Iinet dropped out here 4pm qld time (4680). Cannot.confirm.yet if it's an iinet issue or NBN issue as rheNBN address checker is also dead on my phone. mobile phone data in 4680 has been slack for months now also, but that's a Telstra issue

MichelleFury70

@alokkumarsingh5 @iiNet Apparently the outage is related to a TPG outage……across Australia

Jon_Laidler

Hey @iiNet my fttp has been down since 515pm this afternoon. I tried phoning your support number and got no service message. Your website toolbox page is unresponsive. Is there an outage in Sydney? I sent you a DM about 2 hours ago and no response. Thanks

Rodney Dearden

I just kept calling and finally got an answer. Maybe by midnight.

Ana

😂😂 I guess in that sense it definitely perfectly design🤣

Brett Awada

I can't even call them it says that the number is not available at this time. They even want me to pay to chat with a technician. What a joke

Craig

Working as intended Ana...if you cannot call they don't register it...so no problem ..it's a design feature for excellent customer service 😁

jimmysgyros

@Ereon74 @iiNet Utterly calamitous Seems its across Victoria NSW and Queensland too ?

Gaski

Melbourne here same issue

Ana

I tried all their numbers, keep getting service difficulty message. Yet their website say no issues. I am getting very concernedwith the fact that there is no way to contact nor any support. My internet has been down almost 4hrs now. We are in Unanderra, NSW

Nat

Husband on Central Coast, his telstra is working fine. My vodafone (Newcastle) is working but iinet is down for almost 3 hours now

Shield _Maiden81

West Belconnen still out at 7:35pm

Ereon74

@iiNet so, the internet has been down for about 1.5 hours here with nothing on iiNet's outage page. NBNCOs page isn't allowing for address searches currently so I thought I'd try calling iiNet support. 132258 gives a "this number is currently unavailable please try again later".

Nathan

Same as mine hahaha

MargaretGodfrey

@iiNet I don’t have any internet either at my office or home in Adamstown NSW. Is there an outage

Craig

Update...South Canberra still out at 7:27pm

Cam

My daughter lives across the road she is with telstra and her internet is working fine

Rodney Dearden

Any answers micky

Sardo

A mate in Cairns claims to be still online with iiNet. Says he'd rather be able to find food in the shops instead. Perspective

Rodney Dearden

Anyone know what’s happening with iiNet since 6pm today?

Rodney Dearden

Been on the phone for 30 minutes trying to get an answer from iinet

developerjack

@sammyjarrett @iiNet Well if its not dns I guess we'll wait for it to be announced it was bgp...

Shield _Maiden81

Ha...mine is the same🙄