Optus

We haven't received many problem reports for Optus yet.

If Optus is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Optus reports

Optus offers internet, tv and phone service, both through landline and mobile connections. When Optus is down, mobile or fixed internet may not be working, there is a phone outage, or users are getting no TV signal.

Reports about problems with Optus

Dylan jennings

My optus nbn internet is down please fix

William

went to the local optus store told them the internet keeps dropping out they fobbed me off to NBN and still refusing to replace my modem told them im going back to Telstra they didnt care just have to pay the dead modem as of next week im free i'll be with Telstra

William

Thats it ive had it with Optus they dont fix nothing and they wont replace my fautly modem as of Thursday or sometime next week i will be a Telstra NBN customer with my landline number ported back Youtube buffered badly on optus nbn kicked me off 10-20 times last night. I'm on FTTP 500/50 when i got back to Telstra i will be on the 500/50 plan for a while to try it then change to 1000/50 youtube over Telstra does not buffer at all it works on every single video

William

I gave Optus a chance to fix the buffering they blew it i will be porting my landline number and mobiles to Telstra this week Optus will be gone from my house this week

Denise

Oxley Crescent Port Macquarie. Mobile internet almost unusable. Could Iron man currently on here be draining the usage !

William

Could Youtube stop crashing i've had enough now over it website has been not loading thumbnails but videos play fine Fix it now Google still Optus's fault for the slowness with Telstra it does not do this at all even on Telstra 5G and Telstra NBN it works without buffering but Optus it buffers severly

William

Could my internet stop buffering im over it fix it now Optus! im porting my home phone and mobiles to Telstra this week if you dont

William

Youtube hardly works on optus FTTP 500/50 very severe buffering since before NSW school holidays i had to cancel a teams meeting as its so unstable im over it. If i use Telstra at a family members home Youtube works as normal i will be porting my home phone number to Telstra very soon and getting the ultrafast nbn plan with Telstra

Nikki Alliston

No reception at all

Colleen Johnson

Access to My Optus portals are down. Cannot log in to your account. Chat with a bot who keeps referring you to your My Optus login. I tried last night and this morning. Human LIVE chat confirmed that they can't access information either.

Shadow

I have no internet for around 4 hours. Optus is the provider. I can't do the things I need to do for uni.

SQDMLKR

NBN down Bribie Island

Michael Richardson-Demnar

NBN up and (mostly) down for the last hour in Caboolture Qld

Legit says i get 5G in my area but i get 4G and its slow as hell like 2/5mbps

Mark Boeijen

Broadband is out in perth

Jay y

4g internet in south Gippsland region seems to be cycling, on and off. Regular phone 4g no issues.

Smart

No network Coverage in Lawnton QLD for Optus NBN since 12 noon today, 20June2026.

Rachel Marks

Optus Broadband internet has been weird recently. Constantly less than 5 bars. Always - good or very good. Its so frustrating.

Crepusculest

Mount Dandenong, Yarra Ranges, Olinda area affected by tower issues , morning of april 25th . Anyone else experiencing the same ?

WDavis

Mount Dandenong, Yarra Ranges, Olinda area affected by tower issues , morning of april 25th .

Starah

Google Speed Test showing 2.82 for Mbps download and 14.4 for Mbps upload. Terrible for NBN

Funkenstein

Nice to see that 5G users are also suffering. No wonder Optus are making decent profits when they don't deliver any actual bandwidth. Charles Ponzi and Bernie Madoff would have invested in Optus.

Funkenstein

Optus 4G. 5 bars, 2 bars, it doesn't even matter. Want to quickly check what's the best type of gravel for your driveway before you drive home with the wrong stuff? No Google for you. Quickly transfer some money to another account? Nope, can't do that either. Somebody at Optus needs to turn it off and on again.

SUSUSSS RED SUS AMONGUS

Every day my 5g home broadband connection has its speeds extremely slown down during 4 - 12 pm, i believe this is due to network congestion but it has been terrible, 50/20 plan with speeds going around 20 - 1 mbps download and upload speeds 5 - 0.5 mbps during peak times, Network dropping out a few times a day happens everywhere In perth with optus 5g broadband 50/20 plan, Newest Optus supplied 5g modem.

Jordyn Wolrige

Telstra is even worse.

Gabriel Archer

Seriously Nothing all day...I'm not paying my bill if they don't get with it. I'll go to Telstra/ I'm sick of them

Len

OPTUS is a total FAIL in 2025. Take me back to 2017 when my Optus 4G was actually 4G and not old dial up speeds like Optus 4G and 5G is now.

naniayourbusine

Optus outage again for half of nsw #optus @Optus @AnikaWells

TTVAsylumFox

@Channel7 hey channel 7 optus has a ongoing outage in brisbane in 1 suburb and they won't say what caused it or fix it. It's been like this since Wednesday 9:30AM . They still won't fix it at this current time or explain what is going on

Forever_Clyt

@Optus 4 weeks of no Internet. Moved to our new house today. NBN technician was supposed to show here this morning, didn’t show but received a text saying it’s all done?? Still not working. Called and spoke on phone for 2hours! Another tech to come this arvo and no show ?

TTVAsylumFox

@optus_help unplanned outage in my area and says it was resolved on Wednesday 8:36PM but still got no Internet and hasn't been resolved.optus is making it really easy for me to switch companies

janehhodgkinson

@NBN_Australia Storm 24Nov -lost internet. NBN reported no outage so @Optus sent new modem. No joy. Then NBN reported area issue. Optus closed case saying NBN to fix it. No change. NBN website now says no issue. Optus repeating troubleshooting. UNI-D not talking to WAN port.

SUSUSSS RED SUS AMONGUS

its terrible again

MissMCatlady

@Optus outage here in 5540

TTVAsylumFox

@Optus STILL NO INTERNET FOR 12HRS NOW SAME THING LIKE LAST WEEK AND YET OPTUS DENIES KNOWLEDGE OF THIS OUTAGE

optus_help

@EbonyBONeZ @Optus Hi there, I am sorry to hear you're experiencing issues with your Optus service. Please send us a DM with detailed explanation surrounding your concern, and we can investigate this from our end. -Enku

grok

@EbonyBONeZ No ongoing Optus network issues reported in Beerwah as of December 8, 2025. A major outage affected Brisbane and parts of Queensland on Dec 3, impacting ~95,000 users, but services were restored. Check Optus status page or app for updates.

EbonyBONeZ

@grok is there a network problem with Optus in Beerwah?

CLGreality9

I’m sad I can’t watch the live stream because my internet stopped working and won’t be fixed until tomorrow because Optus sucks #bbau

austin_gg

@SGilbert52386 @RBJRON If you cared to research the matter, you would know that the expenditure included her staff as well, and was more expensive due to last moment booking, caused by the requirement to deal with Optus Outage.

Margare12740329

@BetterEarth2024 @Lee_AnneWalker Well Anika had to postpone her flight due to the Optus outage.

TahirTturk

@Born_In_54 @Aaronsmith333 The airfares is another issue and was clearly due to rescheduled last minute flights. No problems here given the Optus 000 emergency that kept Wells off the PMs plane.

manoj_dimri

Fifty for Jake Weatherald. While all the focus was on Travis Head, he silently punished the English attack and the moment visitors realised Aussies were off to a flier. Eng need wickets now in 2nd session or else it will be repeat of Optus. Dropped catch cost the momentum.

SujanAryal05

Anyone else having an Optus outage in Sydney? I have no reception at all, no calls and no data. @Optus #Optus #Sydney

Coffeedaveoz

@McClue1 to Telstra or Optus for emergency calls."

Paradoxa18

@CraigHill01 Think Optus was having a lend Heard news reports of the Optus outage in Qld, inc parts of Brissie

BartsWorstDay

At least I can use the dial-up speed offered by @optus to slowly check that there is an outage on this website. A very exclusive service.

Working in Robertson now, finally

SUSUSSS RED SUS AMONGUS

an hour ago my cell signal was extremely bad, unusable upload speeds and 2mbps download, and high ping now its much better

BruyneMonique

@CraigHill01 Thank you Craig! Been on hold for over an hour right now on Optus 4g phone ? I have been a faithful Optus user of their services for over 20 years - this is the last straw for me. The degrading of their services in recent times is too much for me.

RuthGri80494044

My day Started out ok then at 10 my internet dropped out so I dialled into a meeting on my phone and still had no internet or other systems so went on annual leave for the rest of the day because Optus had an issue and had no idea when it would be fixed

LMckaskill

@optus_help Patience, what patience. If we had been informed earlier we could have had patience. Bad business practice. Have a brain optus, I have never known a communication company that didn't know how to communicate to customers. Isn't that ironic. #auspol

No wifi connection from 5am to approximately 3pm at Springfield QLD. 4G on mobile working. With Optus.

optus_help

@LMckaskill Hi Leisa, there was an issue impacting nbn services for some Optus customers across some suburbs of Brisbane, surrounding areas and certain parts of QLD. This has now been resolved and services are starting to come back online. Please turn off your modem for 1 minute and then

RodBamberry

Thanks to Hopeless, Unprofessional Optusnet, had No Internet for 8 hours today. No Optus advice, just the usual Silence as a Big ?! No point calling them. No Answer. Will there be Recompense for business lost because of Optus’ Regular Unprofessional, Hopeless “service”? @Optus

Brian Burgess

So again,Optus outage is major issue and is being reported by news outlets. A lot of SEQ is affected. getting speeds as low as 0.3mps to to 12mps but average Im getting is just under 3mps, a few speed test failed and would not complete Im brisbane Northside

Darren Russell

Landline ( yes I still have one ) and nbn down in Crestmead and has been since 8 am this morning.

Jess

Went to sleep at 1am this morning woke up at 6:30am the internet hasn’t worked since in Logan Central.. all these outages and Optus leaving us in the dark is becoming ridiculous no NBN for 8+ hours now

Joe Joe

WideBay down for hours. Devastated that the average churn time to another provider is two weeks, due to the fttp upgrade. Goodbye Optus it's been.... something

Jason D

Greenbank is out - was patchy now complete outage.

Jason Dellit

Greenbank is out - was patchy now complete outage

Xin Guo

landline and internet donw in newstead QLD

leslie lane

north queensland out

Optus - No internet over NBN in Robertson QLD 4109

Saiko

no internet at Clifton beach, QLD :(

Tiaana

No internet connection here in Forest Lake either

Michael David Dawson

No internet here in Hervey bay Queensland dropped out and has not come back on since 8am this morning

Aidan Noble

NBN internet connection for optus has dropped out completely, modem switched to backup 4g that keeps dropping out.

Gavin Cope

Same here, Woody Point, dropouts since earlier today, hasn't come back now for nearly 2 hours. Support is useless, can't even get to talk to anyone at Optus.

Zoixy

Same(Wakerley), Under 3Mbps down, .09 up on Ultraspeed plan.

Clark Griswald

Connectinn keeps dropping out at Redcliffe n Brisbane.

Paul Doust

Geez optus is poor, I can't even get the connection details I need to change to another internet supplier.

Tz_sammie

@Emman_CA @OMA_RAE It’s not just by claiming. What measures were put in place to prevent that. Court has held that “technical issues” is not sufficient to abrogate your responsibilities. In Australia the other day Optus Telecom was fined 12 million dollars for a network outage that affected a

grok

@justatinytaste2 @Matt_Camenzuli Major data breaches in Australia (2020-2025) include: - 2020: Service NSW (gov, 104k affected; phishing exposed sensitive docs). - 2021: Northern Territory Gov (4.4k; app error leaked emails). - 2022: Optus (9.8M; API hack exposed IDs, personal info). - 2022: Medibank (9.7M;

gav_mck

I reckon the @optus signal is getting worse along the Craigeburn line over the past year, no signal at all for about 5 stations along the line @metrotrains

Freezies

Cant make calls. Contacted Amaysim who use Optus to find the network will be down in my area until the 30th as Optus are repairing it. Two weeks? Metro area? Pathetic.

AdamTho88718953

Anyone else fed up with Australian internet. Speed isn’t great it’s not like a gig second like other parts of the world, and every month there’s at least few drop outs when everything relies on internet. It’s not good enough, @Optus @NBN_Australia #Optus #Australia #NBN ? ?

Roger Garin-Michaud

get only 50 Mbps on as 500 Mbps line ! what's up Optus ? This is not Cranbourne but Frankston so very close to it

Ginger234842730

@TheAlithia @LaurieOakes If you are still an Optus customer you only have yourself to blame.

Ronaldobear07

@Optus is anyone else having an unplanned outage affecting the network mine been offline since this morning

crowdiegal

#Bathurst1000 Car failure with Optus as a sponsor seems tantamount to be asking for trouble tbh.

DavidBe01254937

Bathurst 1000. The Optus sponsored car seems to have engine problems at the 50 lap mark. Karma

Only_TheShadow

Also Melissa MacIntosh: "Of course we can't blame Labor for the #Optus outage, but it was soooo Labor's fault." #insiders

SharronEkpuk

I’m getting notifications from Optus re service problems on the south coast. Been getting them for a few hours now. My husband, also with Optus, has received none? Scam or truth? Who knows? #Optus

Jon

Outages in St Arnaud Victoria for 2 days. This has been an ongoing issue since switching to them 6 months ago. Pathetic. Time to dump them and their substandard service. 👎

Bradstr01

@JonRawlungs @sussanley None. It seems it is you that is struggling with how things work. If you’re a an Optus customer you’re not on the Telstra network. If Optus has a problem like it it did; it can not connect to the network that has sole responsibility for the 000 network can it.

Matkins2021

Communications Minister Anika Wells appears at odds with email EVIDENCE, claiming she was informed 'no adverse impacts' in Optus Triple Zero outage …. How many died, 3? 4? @AnikaWells has her head down one it seems. #auspol

Matkins2021

iNewsroom

Singapore PM Urges Investigation into Optus Outage Cause

MarketNews_Feed

SINGAPORE PM URGES INVESTIGATION INTO OPTUS OUTAGE CAUSE ...

FirstSquawk

Singapore PM Urges Investigation into Optus Outage Cause

MLoParis

Optus Is F'd. Sent E-Mails To The Wrong Address About The 000 Outage. Optus Is A F'ing Phone Company FFS & Whoever's Job It Was Didn't Pick Up A F'ing Phone To Call ACMA & The Comms Minister Direct About The Disaster. #auspol

iNewsroom

Australia – PM Albanese: Discussed the recent Optus emergency outage with Singapore PM Wong.

MarketNews_Feed

AUSTRALIA – PM ALBANESE: DISCUSSED THE RECENT OPTUS EMERGENCY OUTAGE WITH SINGAPORE PM WONG. ...

FirstSquawk

Australia – PM Albanese: Discussed the recent Optus emergency outage with Singapore PM Wong.

Davidspadacini

NO WORK 10 DEVON ROAD SENDING HELP PLAZE :d

Bradstr01

@JonRawlungs @sussanley It was an Optus network failure. It had nothing to do with Telstra

browncharley23

@JonRawlungs @sussanley It was a failure on the Optus network when they were upgrading it.

twotixs

@BSureai @bradpsychology I believe the only issue was with the Optus network that customers were contracted with. The Emergency Plus app would have connected them to emergency services via another available network. Please explain if I am wrong.

SebastianKoh8

Optus Outage.

markangelo_dc27

1/3 Technological Vulnerability & SYSTEMIC RISK MODERN SOCIETY is deeply reliant on COMPLEX TECHNOLOGICAL SYSTEMS. This incident HIGHLIGHTS the CATASTROPHIC RISK when a SINGLE POINT of FAILURE OPTUS network compromises a CRITICAL PUBLIC SAFETY SYSTEM.

SebastianKoh8

Optus Outage.

blackmassDCLXVI

@RobertStevenso9 @strangerous10 Preferably during an optus outage.

Len

Another day another outage and lousy service. Not even the phone worked today and Optus thinks that's OK.

Len

OPTUS's Continual Failures to meet even the most Basic specification of what is 4G let alone 5G is more Criminal rather than Pathetic as they are still taking money for basically sub standard and non existent services reminiscent of the dial up days.

Toby Bridson

Optus is up and down all night, such a crap internet company. Can’t even maintain a basic internet service.

Len

Why is Optus So Pathetic this Year and how is it that they are allowed to sell 4G and 5G products that perform worse than the old 3G and ADSL?

Joe Fitzgerald

Not getting calls & can't reset voicemail error. I am with amaysim - Optus rebiller

Stephen Short

5G connection pathetic at the moment. Intermittent dropouts

Andrew Werner

Optus emails hardly working in Sydney

Paul Herbert

5g 6112

Greetings_Earthlings!

5g fastmile wireless only working intermittently. Medina Western Australia

Steve

Optus Email down. Optus response: "We are aware of an outage impacting our customers. Our teams are working to restore services as soon as possible. We will provide an update as soon as we are able. We apologies for any inconvenience."

Chava Angela Whibberley

It appears that two others in our street are experiencing the same issue, despite having different providers, so I believe it could be a Fibre optic issue at the junction. We are all trying to escalate the issue as it is causing problems with security cameras, etc. Fingers crossed we can get a tech out shortly.

Lindsey Stewart

My advice is go to your local Optus store and if they don't get you the tech support number, escalate the case

Lindsey Stewart

It's maintenance for My Optus app and Optus my account login page its Optus website that's down not the network

Chava Angela Whibberley

After over 2 hours on help chat nothing is resolved and it will be handed over to a case manager who “should” be in contact within 24 hours. Meanwhile I’m trying to run and business and need to have meetings with overseas partners using my mobiles Internet

Chava Angela Whibberley

Issues for over 24 hours with NBN intermittent download and no upload speeds. Have been on Optus help chat on phone mobile data for over an hour.

Sally Caruana

As of 8:30pm, Optus Broadband was down in Kuraby, QLD.

Theblackfemini3

@Tavern_Crawler No, it completely disconnected from the network and wouldnt authenticate. Our mobiles are with optus, all 3 dropped the network, it was really weird

optus_help

@cloudsyp0o @Optus Hey there, I am sorry to hear you are having issues with your service. So that we can look into this, please send us a DM with some more information. Dez

utsavmadaann

@Optus Had a network issue with Optus recently, so I called them. An agent named Khushboo helped fix the problem. Appreciate that. ?

RoussoIsaac

@optus_help so can't recharge because as usual optus has to have there issues once again

HelenMcken28625

@xskinn @saltyskin_ I ditched Telstra long ago but we are going NBN this coming Thursday sick of no service from Optus as well for over 12 months Optus has been working on our area now latest is Merrijig still not much reception

CassandraOrosco

@optus_help Optus App Message Us function not working!

Elkyn Santana Castro

Optus: Sin Señal Netlife YIGA5

Elkyn Santana Castro

Optus: VS YIGA5

Elkyn Santana Castro

Optus: VS Netlife

JordanTHFCFFC

Anyone know if there's a cut off point to enter Optus Stadium for a game? Was originally gonna sell my ticket but there's no takers and have figured I can probably get in the ground towards the end of the 2nd quarter #foreverfreo

acsmith54

@c0n_AU @Optus I also reported a signal issue. Optus help bricked my phone! I had to move provider.

Dzulzario Afero

Cannot access anything on my optus account! Both mobile app and their website!

bbeg

@NBN_Australia @Optus We've had an NBN outage in Caulfield 3161 for a number of hours. Any idea when service will resume?

FloofRam

@chirpyderp Apparently people on Optus mobile internet are having the issue

algos_puma

@AusBennyDingo I think it’s an Optus issue atm - Ardi and I are both on Optus and tg isn’t working :)))

libbywarner71

@Optus @optus_help my fetch box was faulty but functional, I reported it, replacement item was ordered and then existing box was deactivated. Without warning. Nothing. Nada. Nil. Few calls later, I get an activation code which is useless when the device doesn't switch on

TraceyHool99779

Is anyone else being affected by the Optus South Australia outage?

optus_help

@r_p81 @Optus Hey there - We're sorry to hear that your service isn't allowing you to open or load any Korean websites at the moment. We aren't aware of any widespread issues at this point impacting Korean websites on our 5G services, so this is definitely out of the ordinary. Could you please

optus_help

@PolAnimalAus Hi Tom, it's not good to hear that you are having issues with the My Optus app. Please send us a DM here on X so we can investigate further - Joel

yma6rocks

@Optus are you guys doing app updates/upgrades on Sunday? Or why is the app unavailable from Sunday to Monday?

AnotherJR

@CharlieDons I’ve been having the same issues with Optus

EmmaGeorgeCoker

optus and commbank are cut from the same cloth. just useless and never working ?

MattWilko19

@Optus is down. Anyone else having issues

highstakesbet

Hey @Optus I used my bank card at your Marion Store in S.A and shortly after the details were used by an unknown person. How were my card details leaked? Is there a problem with your staff at that store? The store is 100% indian. Is your card security inadequate for customers?

yma6rocks

@optus_help @Optus Hey Bella, I think there’s an issues with DMs currently

optus_help

@adhi_asnl @OptusSport Hey Nir, we are sorry to hear you are having issues with your streams. So that we can look into this for you, can you please log a streaming ticket by tapping the three dots in the Optus Sport app then selecting ‘Get help'. We can look into it from there. Dez

Monte Carlo

Optus mobile Internet horribly slow and has been for much of the last week. Location Adelaide Hills.

optus_help

@heals_juzzy @Optus Hi Justin, it's not good to hear that you're having some issues with Webmail. There aren't any current outages to Webmail, and if you're still having trouble please don't hesitate to send us a private message - Aron

thedeepakdhawan

@Optus very bad service. prepaid number pending for activation for more than 18 hrs.

RoussoIsaac

@optus_help The app still not working has been like this si ce ruesterday 9ptus at its best I guess optus have to many Dumb problems what's worse is they don't tell us why it's not working

mgoolam

@Telstra Yes been there many times when it’s quiet definitely not due to congestion. Besides Optus services seem to have no similar data issues.