3 (Three)

We haven't received many problem reports for 3 (Three) yet.

If 3 (Three) is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

3 (Three) reports

3 (Three) offers mobile internet and mobile phone service. When 3 (Three) is down, mobile internet might not work or users can't get a phone signal.

Reports about problems with 3 (Three)

Jutta Bartlett

Yet another complete Three service outage with no warning, not even an SMS. This is not reasonable

romanski2

Does ANYBODY get a decent service from Three? I tried to leave at end of contract in order to join you fibre. The operative told me he could match their price and speed and persuaded me to stay. I would now get up to 100 Mbps and pay £16 per month. I have yet to exceed 30mbps and most often a miserable 2 or 3 Mbps. So, was it all a big fib or does three have tech problems since amalgamating with Vodafone?

Vanessa

STILL AWFUL EVERY DAY! DETEST THIS COMPANY. I FEEL LIKE I'VE BEEN SCAMMED

Dee plays Gaming

been having problems for 2 months now connection constantly dropped, online games i could play before now stuttering im paying for subscriptions i cant access because of threes crappy internet they need to fix this or im OUT.

Matthew Emery

Working on phone and router but very slow last few days. I imagine not unique to 3 as UK data centres must be operating so hot as our cooling systems just not geared up

RUTH INGRAM

Got a problem this evening with bad connectivity, pages are not loading. Everything was all right earlier in the day. I'm in Welwyn garden city area.

Craig

Known issue in PO12 area, no internet expected fix dated 24/06/26

Phil Jones

No Three mobile or data networks in Storrington (RH20) since Wednesday evening. The status checker says there's an issue, but doesn't say when it is likely to be resolved. Customer support were equally unhelpful.

Mark Grant (DJMarky)

Today data is operating on 5G and 4G at very slow speeds on both my router and its data package along with the same issue using mobile data on my phone.

LLC

I'm in London and I regularly get no signal, can't load pages, error messages etc. I am beyond tired of telling 3. They are charging me £30 for unlimited data, but I can't get any data at all! Speed tests start at 0 mps and stay there for a while, and only reach single figures after toggling airplane mode on /off and changing from 4g to 5g or vice versa. I keep having to do speed tests which jump up my data use (which is unlimited anyway) but it looks like I'm using alot more data than I am as having to do speed tests several times a day to access the Internet at all! Talking to them wastes off hours of your day, they want to test your device, check the torch etc when they know damn well it's THEIR NETWORK not my devices.

Tobias

TN1 area. On Three's 5G home broadband, cripplingly slow speeds. Three's status checker says there's an issue but no further info. When I spoke to call centre they said estimated fix date on their systems was 30 Sep 2026...... Since Vodafone/Three merger, thought I'd also check Vodafone's status checker which says "There is a broadband issue in TN1. We're currently fixing an outage in your area. Most outages are fixed the same day."

2 Days now, very slow internet, come on Three, get this sorted out

rybe6ka

Second day in a row internet is very slow in LE3, Leicester. Impossible to watch videos or even browse internet.

Vanessa

EVERYONE COME BACK AND REPORT THIS EVERY DAY!

Vanessa Ducky Roe

MOSTLY ALWAYS AWFUL. I RUN MY TV THOUGH THIS AND MY TV IS FOREVER FREEZING. MY POOR MUM HAS DEMENTIA AND WE'RE TRYING TO HAVE SOME NICE TIMES TOGETHER AND WATCH SOME SHOWS AND THE EVENINGS ARE ALWAYS FILLED WITH STRESS AND IT RUINS THE NIGHT

rybe6ka

Leicester, LE3 very slow 5G internet

Nick Hoult

Brixham, TQ5. Poor signal, internet intermittent. Since power cut earlier in the week

Ruggles

Taunton, Somerset - TERRIBLE speeds OR NOTHING at all.

Peter Murphy

Do you mean 5G isn't working for you? Because if you do 5G isn't working for me either L28 area

Rick Kenworthy

Only 4G+ available today in PR6 area, poor service as only gives me around 20meg.

simon

Mines been the same for weeks I told them Its not fit for purpose and the offered to cancel my contract.

simon

Poor unusable internet in the s62 area spoken to three and there are aware of the issue and offered to cancel my contract with them cause they can't provide a service.

m1kes

three broadband effectively down in B37 area, showing 'fair' mobile connection and download speeds averaging <10mb whereas normally its 500mb+ three's web site just says 'were doing work in this area' with no specific reasons or details of when it may be resolved, neither can you sign up for updates (as you can with other providers).

Virtual Order Gaming

Glad Im not the only one

Mohs

Is anyone voice calls not working? Says number is chargeable and all of the sudden it wont call. I call that number everyday

Stevoj3026

For the past few days I've been getting absolutely appalling download speeds on my mobile data. Ran multiple speed tests with none of them being above 2mbps, what an absolute joke! Spent over 2 hours on live chat to be told they're going to "investigate" the issue and contact me within 7 days. 7 whole days of crappy mobile data!! Wonderful

Slawo K

People should start doing mass lawsuits as a joint effort to stop this ignorant nonsense. Ofcom does nothing to regulate those barons. It's lalala land for the rich.

Slawo K

Download Mbps 0.25 Upload Mbps 6.45 Whole week like this useless speed. This is violation of contract agreement. Qualifies to pay them nothing, report to Ofcom and end the contract.

Huss Otters

Can't log into Three website to pay bill, useless company. Doesn't even work on their app.

George

How haven't you been sued yet? I am paying for a service I am not receiving, internet has been appalling for months. if this keeps on I will see someone about this , absolutely ridiculous, joke of a company.

Valmiki Biswas

Three mobile broadband and mobile data is not working at all since around 9pm in Cambridge CB4 Orchard Park.

BoxingFan

Three network has been down in Small Heath Birmingham for the last 2 days. No voice calls and data has been on and off

andzik

The phone and internet (three) in the Greendykes area have been down for three days now, it's 21st century and there's no way to connect with the outside world, I'm waiting for an important call and I don't know when they'll do anything about this outage.

No service whatsoever at home get near town and everything works again wtf and they say no issues been going on 3 days nearly

Blue

my fone keeps jumping on to 4G and not staying on the router, couldn't connect neither, all I had to do is restart my fone and it went back to the router!

Blue

my 3 fone has been jumping on to 4G data, instead of staying on my internet router, wouldn't find connection, all that I needed to do is restart my fone! if anyone has this issue, just restart your fone!

David Gibson

Been down for 3 days now and they still say all ok, not it's not

Tanya Rosenthal

In Guildford we’ve had multiple days this year already with no service on 3.

Tanya Rosenthal

5G working but 4G completely down and unable to make calls on network also. This is not the first time this has happened. In most of guildford outside the town centre 4G is still all that works because the UK is basically like a third world country. I’ve had to go into town just to post this comment.

Slawo K

It's like with road works. In Germany or other parts of civilised world, 1km of roadworks, resurfacing, brand new takes 3 weeks. In UK 3 months. Once I traveled through Germany. There was 10km roadwork on both sides of dual carriageway when I traveled through it. 10km, machinery and people everywhere, working! When I was travelling back same way 2 weeks later all was beautifully resurfaced 10km, done within 2 weeks. In here 10 km means a year as I've seen on 3 mile long oradworks in Norfolk, all waiting semi finished for ghosts to finish it.

Slawo K

21st century UK, Mobile broadband speed 3Mb/s a ..... joke. You pay for it 10 folds more than you should. I was last week in Poland. Speeds constant night, day, 4G 15-25Mb/s, cost 2 times less than in UK. Same with broadband. In EU you can get 1Gb/s fibre for 20 Euro per month, UK twice that for barely 200Mb/s. Where is this digital kingdom you've been promised by RED BUS people. To me looks like 19 centrury in comparison to the rest of the World. Soon Africa will be faster.

Jade Landry

Down in Sw6 fulham

Keith

The tower in Aberdeen has been down for maintenance for 7 weeks. It spends more time down for maintenance per year, than it actually does providing a service.

Up and down and up and down again all morning.

Both Three 4G and 5G completely unusable in the Goodmayes area. Been playing up all day.

Sam Davis

Shocking all week, 1mpbs at best, TS12

JAZZ MAN

I can’t send or receive texts or phone calls suddenly.

disqus_wruOxhkSNj

Me too. They claim to have solved a local issue but service is worse.

Garpazo

The speed has been dreadful here for several weeks - DN7.

Nimo1981

I've had severely degraded data on three since 16th March, not a thing is being done about it either in L3 area

alpha man style

Same here in Thamesmead. It is very FRAUDULENT by 3

alpha man style

I have not had Internet through my router for the past 3 days. It is TERRIBLE. This is very poor customer service and should be reported to the regulator as I will. All my fees are duly paid and in time by direct debit. This is FRAUD

Plumstead

Not had Internet in Plumstead London since March 10th. Frustrating would be an understatement. From the weekend(14th) the internet only works after midnight then stops in the morning & doesn’t work all day till past 12am again. Anyone else experiencing this?

Paul Hughes

Been horrendous in MK44 for days, 0 internet and the customer support is next to useless as it's like talking to a chicken. Pathetic.

honger

Internet completely dead in NW10. One of the worst providers I have ever chosen, as this has been going on almost every second day for last few months.

Jen Davies

Down in hazel grove area of SK2 only one bar of signal

Samuel homer

DDown Since last Thursday 200 kbs

Graham Smith

An acknowledged network issue by Three, in Seaford, East Sussex with the network down. Specific area is BN25 3—

Michael Craig

speed down to 500kb/s Mid Ulster

Jimbo

Rubbish reception, bouncing back texts, ditching calls. Clacton On Sea. Been like it for over a week now. Tesco mobile / O2 Getting reet on my teets now. What's going on?

Craig Montano

Bouncing between 5G & 4G in Chepstow for the last couple of days - averaging less than 10Mbps download. Can’t support video calls and/or wfh connectivity requirements - very frustrating!

Paul

No 5G in CF64 for over a week now. Getting There to admit there's a problem has involved more than 6hrs of calls. Speeds here usually average 500mb, and now getting 0.5mb on 4G.

Scot

No signal for more than a week now in Aberdeenshire. It comes and goes on a whim. And their support is not of any support.

Samuel homer

Internet at 300 kps on hub for 3 stourbridge uk meant to get 50 mbps

Jeff B

Internet down in Stoke on Trent

Mike Smart

Macrocell 8943 (Mortimer Forest, Ludlow) overloaded again. 150 kbps upload only. 29Jan – 1Feb at least.

Alex-in a field -in Cornwall

0.6 to 1.3Mbps North Cornwall, no football again ?

Alex-in a field -in Cornwall

How can i watch football, when it's only coming at me , in blocks of data? Harrowbarrow, N Cornwall

Sam

Data down

Kta

Tried just now , worked for me too ! Thanks for the heads up !🍻

tim hem

JJust Been on live chat with 3. Told me to toggle on and off airplane mode, and what do you know ... it bleedin fixed it.

tori

Did a system update and it works now. Let us know if that's coincidence or not 🙏

tori

Strong signal but no internet connection. Farnham/Aldershot (near Guildford). Since 10:30 last night. Tested on 2 Samsung phones. Met someone with a Pixel with the same problem.

Maya

I don't have data and signal. My phone shows 'no sim' message. I am in Scotland. Anyone else?

Dave Cork

im also crawley and its down but can use the laptop ok

Gemma

On call with the 3rd advisor with 3G, first 2 advisors put the phone down. Issues with data and mostly calls, not able to make calls at all. The first 3 seconds of calls drop. 3G trying to gaslight me to say its my phone or sim thats faulty. Currently in Chadderton, Oldham.

Marcus Aurelius

I'm on an galaxy s25, with same issue.

Marcus Aurelius

Although my phone indicates a 4G/5G connection, I do not have Internet at least since 7am. Reading/Basingstoke

tim hem

No Data for me but get 4g icon. Thing is, other people at same location and on 3 ate not effected. Maybe people need now specify phone. Mine galaxy S10

Tanya Rosenthal

No single in Worplesdon for internet since 12 hours ago. Having to use the WiFi at a garden centre in order to post this. 3’s website claim no issue at the moment 😭.

Shan

No three network in Haywards heath area..

Rick Ryan

Still down in Sourhport, three adviser has no eta on when it will be back up. Only can confirm by the end of the day. Not getting paid by work, so will send them my bill

Daniel M

Down in Crawley, 5g/4g icon appears, but no internet connection

Bob Jenkins

No data still in Sutton area

Marshall

No joy around Gatwick, so cannot currently earn a living. Great time of the month for this

Michelle

Mines down in Devon. Messaged them on their socials. No reply 🙃

Kta

I pity you fully , can’t imagine being on night shift dealing with this crap 😩

Chantelle Flanagan

Eurgh! :(

Kta

Data been down since 11pm yesterday, still down now, of course no word on Three’s social pages and no update or acknowledgment of outage on website, lovely stuff man

Chantelle Flanagan

What area are you in?

Ami

It is ridiculous :/

Chantelle Flanagan

On a night shift and struggling without data! :-|

Ami

Yep

Chantelle Flanagan

Anyone still struggling to get mobile data?

Marcus Gee

Working again now.

A Jones

Home broadband down since 22:30

Marcus Gee

Three 5G home broadband down here too. Glad it's not just Me.

Thomas Butcher

My three home WiFi is still down

Three 5G home broadband down the last 10 minutes.

Joe Donner

Three 5G home broadband down for the past 10 minutes.

Dave

My internet has died. Stuck using the phone now.

Dave A

three just died for 5 mins today at 22:40pm

Will Packer

upload great 50mbps + download anywhere from 0.1mbps (yes really) to 20mbps since joining up with vodafone three become very un reliable in my area

Alex-in a field -in Cornwall

Hi, why am I only getting 5Mbps max dl , North Cornwall, I'm practically sat on Kitt Hill ?

dooberywanger

PS I should have noted - I'm in Horsham district not Worthing

dooberywanger

Recently moved from Smarty SIM to Unite, both middlemen for the Three network, both experiencing issues. Smarty outright throttled usage and blamed everything on congestion at masts but Unite's service increased up and down by a factor of 10, proving Smarty's reasoning was essentially false. Two weeks later though and it seems Three's network in general is buggered on the upload. Currently averaging 0.8MB upstream and this has been so for a week.

Nick

Yes, facing same issue, worse now in Dunton Green, used to get 150 plus now barely 30mbps :(

Nick

Yes, facing same issue, worse now in Dunton Green

Dude

Three sucks even on a good day

Moloud (Mooli)

Internet connection too poor!

Matthew Emery

Regular dropping of internet on router and looks like reports off issues on the rise this morning

MugeCetinkaya

@ThreeUKSupport @ThreeUK It’s been weeks, 2 chats with your costumer services but still, the internet connection at home is terrible. No update text was received either as promised. How is the work going at EC1 London area? When the issue is going to be resolved? Thanks.

topster42

Once again @ThreeUK delivering an appalling service. Connection has been intermittent at best over the last week with no info on your website #sortitout

RSdriver00

Customer service is always terrible @ThreeUK Now they’re using AI to cut costs it’s even worse. And the combination with @VodafoneUK with no doubt another cost cutting plan will be a disaster. Which other UK mobile provider is the least worst as I just have to change now?

KeithDenton17

@ThreeUK any reason you haven’t advised any of your customers in the EX4 area that mobile data could be down for up to 3 weeks due to maintenance work? I was only told after calling to investigate. Very poor service…

Rich Hall

5G speeds haven't been the same the last month or two, signals been patchy. Used to get full signal indoors and great speeds, now its more like 4G speed if that. NE30 area

Nathan

My outdoor three outdoor hub and eero keeps disconnecting wifi since last night. Not sure if it's an update or it's become faulty. I have reset various times and the issue persists. Is anyone else having same issue currently. Area is Southport Crossens/Church town. When it disconnects from devices, the hub is still showing as on and so are the eeros. But all devices disconnect from them. I have further eeros as a mesh system and have never had these issues before.

Nathan

My outdoor three hub keeps disconnecting since last night. Not sure if it's an update or it's become faulty. I have reset various times and the issue persists. Is anyone else having same issue currently. Are is Southport Crossens/Church town

MartinJKeatings

@ThreeUKSupport @ThreeUK Is there a network issue in West Fife (KY12) Area?

mykidsdoc1

@ThreeUK it seems too easy to hide behind "technical issues". We have had no issues with three until now. Apple immediately delivered Replacement phone after robbery & 6/7 later SIM is still not working. Totally fed up with your complete inability to sort out what we pay you 2do

Carmen Ryan

Home broadband has gone from 500Mb download speed to 7Mb over the past couple of months... They keep on copy and pasting some pre-written response about my area having limited coverage (which is obviously false since I had fast speeds before, right)? After telling them that, they then told me that there's work being done on something that's taking longer than expected... I'm supposed to get an update in a week, but I have a feeling it's not because of the work being done since the speed has been slowing down for a while now (approx. 6 months).

Bessie Brandster

Seems to be back up in Armadale , West Lothian . Woman on phone cut me off when I phoned to ask for eta of service resuming .

iona11011

@Seandoh80968185 @ThreeUK Thanks, been checking the website and apparently there are no reported issues ?

Publicgallows

@tomdublo @ThreeUK Seems to have gone down in a load of places since around 4pm.

Octo1980

No Home Broadband connectivity here in Glenrothes

John Pork

Internet knocked out in Edinburgh, smart kettles not responding and the smart bulbs have all shut off

Shaneo1

No Internet Data here in Dundee. I have contacted then they are working on the outage. No informed message and they have no time scale either

Jim

No internet in Argyll

iona11011

@ThreeUK is your network down? Can't access internet by WiFi and phone. Had issues since 4pm

Lee

No internet on either my phone or broadband in Kirkliston

Stephanie Campbell

No internet connection West Lothian Scotland for a half hour now!

Noah

Three if you are reading this Wednesday 3 December 2025 at 4:12PM NO internet connection and personal hotspot devices at all indoors and outdoors Edinburgh EH8 8AP

Stevesnuts

@ThreeUK You registered a non payment of £13 on my credit report seriously affecting it. I have a zero balance with you as you waived the £13 due to my internet not working during my notice period!!!! And have the final bill of £0 to prove it!!!

Matthew

Been down for about an hour in Taunton, Somerset. Absolutely ridiculous when we pay good money and they can't even maintain the simple task of stabilising a connection

Jay Nutt

Experiencing both signal and data issues in various areas of Cornwall, particularly St.Dennis and Truro.

RadaramSrini

Hey @ThreeUKSupport @ThreeUK .... Are there any known issues for Three 5G outdoor hub or the signals or the internet in HP19 area?

TragedyCalls

My wife is back again trying to sort out her multiple issues with @ThreeUK

Layton_TF72

@ThreeUKSupport @ThreeUK still no resolution to my problem/complaint which is now showing as a default on my credit report and has significantly affected my score. When you’ve already admitted fault. Yet no resolution?

Emilyw1986

@ThreeUK you’ve still not sorted the mast fault affecting the BN14 area. When are you going to rectify the problem so that people are not paying for a service you are currently failing to provide?

BlueBeyond91

@ThreeUKSupport @ThreeUK Is there issue with your network?? My service is absolutely terrible yet again

JonathanWiltsh7

@ThreeUK @ThreeUKSupport I recently upgraded my contract in Feb 25 and since have been charged for 2 contracts! Your complaints department have refused to refund this despite it is YOUR error. I have been a 3 customer for 20 years and am disgusted that you will not refund me

Aine Oal

Broadband has weak signal for over a day, support says they're "upgrading" the network in my area which will take an entire month? How do they expect to be called a broadband if they don't even provide adequate service?

DjasonMcC

@ThreeUK Fonua promise a response in four hours. It's been over ten hours now......

Rachael McCarthy

Anyone not receiving incoming calls? I’ve had messages to say I’ve missed phone calls and I’ve had nothing coming through?

hrbuttpk

The customer service is as bad as their broadband. Not recommended! @ThreeUKSupport @ThreeUK

Emilyw1986

@ThreeUKSupport @ThreeUK so 2.5 weeks without any phone signal at home due to a ‘mast problem’ in the local area. No timeframe given for it to be sorted. Time to switch provider?

Dave

5 days now in Glastonbury, no internet, this is unacceptable

Dave

4 days now with no internet in Glastonbury, this is a disgrace, I will now be seeking legal advice

Soul

If the internet doesn't get solved on South Wales by 9pm I will go to trading standards on Monday , that is a promise.

Mark Graves

I am in Swansea Marina area Wales and I am on contract 5G three mobile broadband hub and it's definitely not as fast or stable as they claim it is. Randomly disconnects WiFi hotspot or very slow Internet speed and I'm paying £24 a month for this lol

3 (Three) reports

Reports about problems with 3 (Three)

Support and outage info: