Adobe Creative Cloud

We haven't received many problem reports for Adobe Creative Cloud yet.

If Adobe Creative Cloud is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Adobe Creative Cloud reports

Adobe Creative Cloud offers online software for businesses. When Adobe Creative Cloud is down, login may not be working, users can't access their data or see error messages such as server connection error.

Reports about problems with Adobe Creative Cloud

Tim Jackson

Currently can't log in to two separate accounts on Creative Cloud - seems as though there's a problem connecting to the authorisation server. Only Adobe apps affected, so doesn't look to be a local internet issue.

Jelena

Adobe Express giving me the message "Adobe Express Needs to reconnect. Refresh this page to continue working." when I try to load any of my files for the last half hour. I was in the middle of editing when it happened. Same in different browsers and after cache flush. So I don't think it's browser related.

SC.Marketing

Can't access any files on Adobe Express for the last 45 minutes, need to use it for work. Adobe Support told me to contact them in 9 hours when their lines open (9pm UK time). Not very useful for customers who are currently working. They said my account is in 'healthy' status, and they are not experiencing any site downs themselves, so I have to speak with the expert technical team. I don't think they take Down Detector seriously as clearly other people are having issues despite their own systems telling them otherwise.

PiccyEditorLol

This is long isn't it. Can't edit any piccies. Lol

Adrian Ward

Adobe Podcast web service not processing audio currently. Jobs are stuck in queue.

berylarsenal

I pay for Adobe Creative Cloud but I might ragequit and switch to Resolve for clips because Premiere Pro is absolute GAAAAARBAGE NOW...lagging timelines...playback that doesn't work... How am I supposed to churn out my own clips if Premiere craps out so easily??

pmitchel

@AdobeCare hey guys, after the last update of Photoshop Beta my plugins stopped working and are labeled as “not compatible” on CC. Will that be fixed cause I paid for them?

kalicharan_g

@AdobeCare Change plan isn't working under manage plan for a long time now. Have subscribed directly through Adobe website. When will it be fixed. Tried all browsers, phone, laptop etc. Are you aware users across regions are experiencing this issue?

Swetiyo

@AdobeCare everytime I try to cancel my subscription, the website gives me an error that it can't load the data. Please help before I get charged

boothy91

Anyone else having problems with Adobe Express? Can't seem to be able to import a png and resize as it makes the background black? @AdobeCare

FNGGROUPLTDA

My paid Adobe plan was canceled without my request. Support asked me multiple times to pay AGAIN for something already paid. They refuse to escalate, deny the issue, and offer only a refund + trial. This unacceptable. I need my subscription restored immediately. @Adobe @AdobeCare

Hussainmanj8

@AdobeCare Hi, thanks for the update. I understand there may be a backlog, but the delay is still really disappointing. I’ve been waiting quite long without any clear response. I hope my case is reviewed soon.

Sometzuki

then i try to download adobe creative cloud cleaner but it just open an error website ?!?! like what the hell

PhotographyET

My photoshop just updated to 2026 and my Noiseware plugin went away. Its in the plugin folder but not showing up under the plugin menu. Anyone else have this issue? #photography #Noiseware #Imagenomic #photoshop @AdobeCare

supadupafun33

@AdobeCare The last Nvidia update was a month ago, is there something else I should be updating?

pmitchel

@AdobeCare There was another update, I did it and now it's working again. Thank you

blair_scot18

@AdobeCare having issues with Adobe express colours. I have lost all the default colours and only have a limited amount now? Any ideas on how to restore the default palette?

subcircle

When live support on a website first asks you if you are connected to the internet, you just know the issue is not going to get resolved. @AdobeCare

snrsfan11

@AdobeCare @Adobe are there any outages or issues today? I cannot get anything to combine or add files today.

kurupsify

@AdobeCare Thanks guys. Yes I will do that. It has happened to me and independently to other folk too

ClintTill

@AdobeCare Thanks. I sent an email earlier today with a link to the Studio template

BranMilicPro

Hi @AdobeCare Are there known issues with the latest version of Camera Raw? When I copy developing settings of a RAW file, and apply them on a bunch of files, none or only some of the options are applied despite selecting All.

richieblasco

@AdobeCare Updating drivers is an overall system stability risk factor, and I shouldn't have to update drivers for something as fundamental as file playback & caching. Especially when the previous versions are having no issue.

zorrapende

@AdobeCare I lost my morning, and my afternoon yesterday, yet didn´t have a decent answer to my problems...

Chroma_tix

@AdobeCare Returning to once again to report that the problem was not completely fixed, although it was slightly reduced. The popping persists in certain places, although not as egregious as they previously were

Atanhan

@AdobeCare @JoJo_Reyes03 It doesn't give an error message. It enters the application and immediately closes itself. It doesn't work. App for iPhone.

JoJo_Reyes03

@AdobeCare App on iPad or iPhone won't open. Click on app and it automatically closes. Happening across our whole company.

PM3D_Animation

@Adobe @AdobeCare Is it possible to have at least a message from you to explain why it's not working anymore and when it will return to normal? Mixamo has been broken since yesterday.

pandacapricorn

Anyone have issues with Adobe app or Adobe creative Cloud?

uxuifr

@AdobeCare It doesn't work either.

LDAWGraphics

@AdobeCare I tried copying to the desktop but the error still persists. Any idea how to gain access without being connected to onedrive if that is the issue…

LDAWGraphics

@AdobeCare Thanks, I’ve just shared the update through DM

LDAWGraphics

@AdobeCare On my PC (C drive). The files including V8 were working fine yesterday, were opening and were able to be edited with no issues. I’ve logged on today to edit the files then the program error started to come up on these files. Please drop me a DM so I can send you the file

mcdermottkc_

@AdobeCare Like constantly being asked to sign in and not always recognised …. Page up and down keys not working … truly awful product

ImTstock

Hey @Adobe @AdobeCare is there a problem with the Portfolio sites right now? None of my images are loading and my contact logos are the only things showing on my site

Torment1956

@AdobeCare Earlier today I was able to click on 10 items and the download option was available. I was also able to click on the 'select all' option and the download option was still available. In each case, whe I clicked on the download button, it told me there was a 'download error.

twit43p927_34ht

@AdobeCare has anyone there tested "copy merged" lately?

MandyOfSteel

@AdobeCare The crash would happen in the small popup loading screen, no DLL or anything even showed up as being loaded. I was able to fix it by rolling back AMD GPU drivers to the ones released in march. No crash log file seems to have been generated in AppData Premiere Pro folders, though.

fashola_tox

@AdobeCare I was unable to download the work I did. And the spec of my laptop : Processor: Intel(r) Core (TM) i5-4210U CPU @ 1.70GHZ, 2401 Mhz, 2 Core(s) Memory : 4gram

itshazly

500 Internal Server Error If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong. @AdobeCare adobe fonts is down

Charltonsomiah

@AdobeCare Thank You again, I hope this issue can be resolved....

jondutoit

@AdobeCare Unfortunately it keeps crashing again. Will DM as requested

winternings

@bleedingsoul98 @AdobeCare so sorry but did you manage to fix this issue

georgieskid

@AdobeCare You are joking right? I have been to your customer service and none of the options actually fix my problem.

L4RGEx

@AdobeCare I’m up to date on everything. I will not be doing QA for you. Do your job. This is not mine.

neilvagg

@AdobeCare This is the app not the web. Will drop you a DM.

NathiGooner

Anyone else having issues with @adobe creative cloud

dwaidontwait

@AdobeCare it could be the extension I’m using but I’ve never had this many crashes and glitches. I work a lot with compound shapes, lines and clipping masks along with artwork that can be a little complex. I’ll move a line and it’ll quit the app and start to recover the doc

SuhaybAlrumi

@AdobeCare Hi ?? I’m facing a problem where I send an agreement using Adobe Sign and it doesn’t show up in the Adobe Sign app. What’s the issue?

MicahBBurke

@AdobeCare Seems to have resolved itself.

Phoenix_Anthem

@AdobeCare I tried that. The frame wasn’t locked. Are there currently any known issues server side?

purecocoas

wtb adobe creative cloud cc / illustrator yang ga gampang back free / error pls? drop pl yaa #zonauang

realcarlscott

@AdobeCare This did not help. I have Apple iOS 18.4. My software and apps have the latest updates.

Eugenome

@AdobeCare Thanks. Is there any way to prevent it happening without having to reboot to gain control of the files? It seems to happen quite frequently.

el_kikx_

@AdobeCare The Text is too long, how can i send you?

mitsuhiro_v01

@AdobeCare I am currently rolling back my AMD graphics drivers to the January 23, 2024 version. I am not experiencing any problems with this version. I believe both problems will recur when I apply AMD's latest graphics driver.

mitsuhiro_v01

@AdobeCare I downloaded the 2024-01-23 release driver from AMD's website and rolled it back and all these problems were resolved.

mitsuhiro_v01

I tried to open a Pr project from Ae via DynamicLink, but the DynamicLink connection fails. I have unchecked “Multi-frame rendering” in the preferences and have confirmed that the error is temporarily resolved, but when I restart the project, the problem reappears.@AdobeCare

AndRchrd

@AdobeCare informed me that it’s an issue with beta iOS 18.4 Cool. So just wait for @Apple to patch … Technology is wonderful right!?!

nameismm_

@AdobeCare why cant i edit radio buttons on the web version

cliftonhack

@AdobeCare I am having an issue with express mobile app that doesn’t import any images into it

NoMoreOneinFour

@AdobeCare hello is your Cust service team working today I just DMd. Adobe want to charge me £160 to cancel a contract that I never signed up for and didn't give consent to. Please investigate this. I am very stressed and will raise a formal complaint.

AybukeBulu87192

? @Behance @AdobeCare I have been experiencing a technical issue for over 5 months, and I have received no response from support for 3 weeks. ? My view & appreciation counts are increasing at the exact same rate on my last two projects, which has never happened before.

chrissienadeau

@AdobeCare Lightroom has crashed about 20 times now trying to import a shoot. what am I supposed to do!???? help

mavickers

@AdobeCare I opened up the app for the first time in awhile. So the app was updated. Stuff has moved again. When I used shift+cmd+/ on the Mac to search for something in the menu, the results would appear then disappear. When I tried to edit the two docs I had open, Acrobat was completely…

coysthai

@AdamEcclesBooks @AdobeCare How to fix it?

AdamEcclesBooks

@AdobeCare Getting this error today from Photoshop on a new M4 Pro Mac Mini with 64GB RAM Fail: GPU not supported Fail: Metal unavailable Fail: Insufficient VRAM: (0 MB of 1500 MB required) GPU Detected: $$$/Prefs/Performance/UnknownGPUDeviceName=Unknown GPU (UNKNOWN)

jjud6s

@AdobeCare I didn’t get any error codes, it just crashed?

HemantU10

@ajeetbharti @AdobeCare Me facing same problem in SBI Net Banking & YONO

MariSchaefer

@AdobeCare @Adobe It says it’s included in my plan but how do I access it?

RegionalAtBestx

@AdobeCare @dotbydot_live Any updates on when it will be back up?

wonderfulmeal

@AdobeCare @8MonthMalfunc I spoke with them. They know there's an issue and they're working on it

bvg_studio

@AdobeCare @8MonthMalfunc Same here and for my colleagues too, generative fill not working on last photoshop version and beta version.

chasingphoto

@AdobeCare - You have major problems with InDesign 19.5.2 - its not just me, its lots of people in the forums with image reading issues. Rolling back to 19.5.1 fixes that issue.

RakkaGG

@AdobeCare My videos are not working when I import media it says something about compression type error

OmaagoTuruLob

@Sutureknots @AdobeCare So your issue is resolved?

zz4mlvl02

@AdobeCare Update: After several messages and a phone call - no resolution. In my opinion, Adobe has perpetrated a theft of my property. I don't understand how it is legal to prevent me from using the software according to the license agreement that they wrote.

aatifbukhari2

@AdobeCare I am facing about 10 days to buy the subscription plan of adobe . Everyone of their support said that ur debit card is showing error i vist my bank 3 time they show me i buy every plan of any other but not on adobe as the system adobe server is failing .plz update it

SPQRx2

@AdobeCare What I want from Adobe is to explain what the issues is. Don't just day "there was an error" tell me why the error occurred and I can fix it myself.

JayCryptonice

@Mister_Uche Does anyone know how I can subscribe for Adobe creative cloud? My chipper USD card not working ?

ZANEOLOGYTV

@AdobeCare No FIX YOUR CRAP

NicPFilms

@AdobeCare I have tried to recreate the issue and I believe it was caused by resolution I was working in. The resolution of the video was 1900 x 4112 and I exported the GIF at this resolution and a significant compression resolution.

NicPFilms

@AdobeCare Additional, it would still cause the same error if I imported the exported video file back into Premiere Pro or Media Encoder to re-export/convert to an animated gif. I was able to convert it into an animated gif but only with an alternative program. (4/5)

NicPFilms

@AdobeCare Thanks for the concern. I did use both the 2024 and 2025 versions of Media Encoder but it didn’t seem to work. My guess was the pixels in the video were over exposed which caused the software to glitch. (1/5)

ThePsychoNyx

@AdobeCare It's all fixed and working now but thank you!

AlanGardner74

@AdobeCare The problem is because I have reset old pc, my browser is not supported. However, the fact that I cannot use photoshop elements 12 without registering it, even though it is already registered from past use, and I have a product key, is absurd, and very annoying.

FraBlasiEdits

@AdobeCare i will contact you guys if/when an issue happens

TheUnicornNorm

@AdobeCare Thank you so much for your response and help. That seems to have fixed the issue. ??

connor_portee

@AdobeCare All of a sudden it’s working after 2 hours, I filter on a template, for example “animals” then it will say “no results, clear filter etc”.

nth5ny

@AdobeCare I’m in the known issue category

PaulChou16

@AdobeCare It seems to be working now. No error message now. I didn't know if it is a bug for me not able to click it.

JohnAbraha11078

@alvaro7542 @AdobeCare Contact @codingXyber, they'll rectify the issue

furkanoses

@AdobeCare @Adobe @creativecloud Student Impact: As a student, I rely on tools like Adobe Premiere Pro for my projects. This error has severely impacted my ability to complete my academic work. To resolve this matter fairly, I request the following:

furkanoses

@AdobeCare @Adobe @creativecloud Inadequate Compensation: The higher price now quoted for the All Applications plan is a direct consequence of this mistake, effectively penalizing me for an error I did not cause.

furkanoses

@AdobeCare @Adobe @creativecloud This situation is unacceptable for several reasons: Breach of Agreement: I paid for the All Applications package as agreed upon with your customer service team. The downgrade to a Photography Plan was a mistake on Adobe's end.

heyyynitesh

Hey @AdobeCare, there is a scanning issue with the Adobe Scan app on iOS devices, where pages are not scanned properly or the app fails to recognize the borders of those pages.

sharksNcaffeine

@AdobeCare Cannot load my invoices - just getting 'An error occurred' red frame box with a long error code.

nuno_cruz

@AdobeCare @chivhof Login issues here too

XeeWalliss

@RnWuth @AdobeCare That’s the same issue I was facing hours ago Until I was referred to @tech_cyber_sppt Thankfully my issues were resolved

John__Mee

Is anyone else having problems with #Adobe Creative Cloud? Doesn't fully load and some features not working in #photoshop

AashritaTank

@AdobeCare Thanks for replying. My system specs are: CPU: i7-13700HX GPU: RTX 4060 RAM: 16GB DDR5 And my system is fully updated.

citizenBB

@AdobeCare Bug Report: Steps to reproduce: 1. ... Result: ... Expected: ... System info Application: After Effects v25.0.1.2 OS: macOS v15.0.1, RAM: 64.00 GB GB, CPUs (logical): 10

citizenBB

@AdobeCare System Spec: MacBook Pro, Apple M1 Max 64GB After Effects: 25.0.1 (build 2) Error Message: Last log message was: <1939574> <RenderTaskManager> <1> Destructor: GetOriginalProject() is null

RPunedar

@AdobeCare I cleared AD0-E330 exam on Oct 28, 2024. It has now been 7 days since the exam, I have not yet received my certification. This delay is impacting my professional commitments, as I need this certification to validate my skills and fulfil certain job requirements.

Basie_Baso87

@e64630 @AdobeCare I also encountered similar issues support service were just useles, @Techlordx helped.

editsWithAsloob

@AdobeCare Using the timecode given by the error it's just crashing premier again and again. I tried everything to fixed it but failed. In the end, I've render that rotoscope video separately from after effects then import it into premier pro and replace it with that dynamic link clips.

editsWithAsloob

@AdobeCare Basically its a 7 mint talking head video 4k. And I have to rotoscope the whole video. I did it with premier using dynamic linking with After effects. But after I've finished my editing whenever I tried to render it's just showing me "error compilation movie" And when I fix..

ShurtugalTCG

@AdobeCare Just this particular project. It sent off an error report automatically but never gave me any information afterwards. I reverted to an earlier autosave and it was fine. The crash occurred when I was working with a Lens Distortion effect.

barneyibbotson

@AdobeCare I looked it up and the fault has been fixed in v29.01, so I have updated. ??

barneyibbotson

@AdobeCare Hi. Thanks for the response. I’ve already looked at Smart Guides settings and everything is enabled. There isn’t a specific box for the Line Extend guide though. How would I reset preferences?

tnag3

@AdobeCare I need a bit of help. I have an error on download and am unclear if i can easily fix. If not, i'd like my recent purchase to be refunded. Can you help me.

marcus_kihn

@AdobeCare OMG guys - you wrecked INDesign with this 2025 update. Its' all LAGGY now How do I go back to 2024 until you can fix these issues?

arshan_b_

@AdobeCare is the QR code generator down? Not working for me

ShurtugalTCG

@AdobeCare Actually I found a simple solution: I closed the project and opened it again and it went back to working just fine.

ShurtugalTCG

@AdobeCare It just started happening again. I JUST finished setting all my preferences back to how they were and I don't want to have to do it all over again. For what it's worth, it looks like this problem started after adding an image to a video layer.

ugcbyevan

@AdobeCare Hey! Thanks for the response :) It has abruptly crashed after doing something minor a few times this past week (EX: Dragging a clip, adjusting exposure on an adjustment layer, etc…) and all progress is lost. This goes for any project, none specifically. I honestly can’t…

user06711589

@AdobeCare note it might be a glitch or something to do with the fact that i've just updated the app

hmzsamil

@AdobeCare I don't get any error. I understand that the program not responding and closes. It happened when using gradient wipe.

OmarBessa

@AdobeCare guys, again billing issues? Come on, you've charged my cards plenty and no service? What the hell is going on on your side???

KaiffYT

@AdobeCare Yeah sure. My pc was bricked by premiere and i had to replace it That tends not to have an error code

darkroommike

@AdobeCare Dear Adobe AI, It's a known issue, YOUR known issue, so prevalent that Google has many entries on the remedy. Unfortunately I have to edit MY REGISTRY to fix your problem. This is why Adobe sucks.