Xbox Network

We haven't received many problem reports for Xbox Network yet.

If Xbox Network is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Xbox Network reports

Xbox Network (formerly known as Xbox Live) is an online multiplayer gaming and digital media service for the Xbox gaming console and is operated by Microsoft. When Xbox Network is down, online gaming might not be working, you may be unable to log in, new matches won't start, parts of games may refuse to load, or you can experience error messages.

Reports about problems with Xbox Network

dormannicholas4

@XboxSupport fix the issues with the 360

odeiobolo_

@meyerpark Xbox Live is currently down on the Xbox 360. We’ll have to wait for a fix.

meyerpark

Xbox 360 backwards compatibility not letting me sign in right now it gets the Xbox live error. I even tried turning off the subscription renewal and then turn on again as usual way to fix but it didn’t work.

ChaiDeluxe

@213_war72625 @XboxSupport By chance do you get error 8015190E?

breakfire88

@XboxSupport Hey @XboxSupport lots and lots of people are having NAT issues. I’ve tried three different internet providers and it’s the same thing NAT type: Unavailable. It’s not an isp issue, it’s on your side since the recent update. Acknowledge the issue on your end!!!!!!

williangameplay

@xILozaH error 8015190E ... wake up @XboxSupport

lamrhz

@xILozaH Same, i can't connect to Xbox live from 360 games only

Daniel66_o

@Whiteboy7thst Man, I wish you could play atleast bo1 normally. Just started that game on xbox and already bothered with xbox live servers not working properly and online progress not saving. Feels like that era has ended

Tommy5669484896

@XboxSupport Xbox live is still not working. Hope you fix the issue.

xILozaH

Anyone else have the issues with Xbox live on 360 where every time you turn your Xbox on it will say can’t connect to live so you have to run checks on dashboard for it to connect?

JayeKole

@XboxSupport do you guys have an update on the NAT issue that's been plaguing the community over the last few days? Multiple ISPs, wired, wifi, different routers all having the same issue.

ChedjouIsLife

@XboxSupport My Xbox is currently showing an NAT Type “Unavailable” and when I test multiplayer connection it says “cannot get Teredo IP address.” Do you know how to fix this issue?

BThehitmaker

@XboxSupport please fix NAT type not available it is a widespread issue

HKGaming156025

@MicrosoftRewards @XboxSupport URGENT. Waiting 5 days for reply on SR 7092450693. Cannot redeem 8301 points due to verification lock/system error. Please send Robux code manually or escalate immediately. Final notice before formal complaint.

WhatsASarwhh

@Dave05121991 @XboxSupport this is happening to me too. i’m losing my mind

FlodoBaggins18

@RockstarSupport @XboxSupport Guys the Red Dead issue isn’t fully resolved. I have the digital version and it still says £24.99 .

andrewfierce

Oddly enough, I think the people best equipped to deal with the scale of change coming over the next ten years will be the millennials who went from no internet and Sonic on Sega Genesis to Team Slayer in Halo Reach on Xbox Live in the span of twenty years.

iheartkingbron

@SeminolePeej @XboxSupport Same on PlayStation, might be my sign to go to sleep

ERodriguez3189

@XboxSupport can't sign in and getting reports that there are issues ?

bikepacking_sim

Hi @XboxSupport! Yakuza 0 Director's Cut is not showing the $15 upgrade option for Yakuza 0 Xbox owners on Xbox Store. Also Read Dead Redemption Free claim for Xbox 360 owners is still not working for many people around the world

blackbeltmatt

@XboxSupport Yakuza 0 Director's Cut says it's available at a discounted price if you own Yakuza 0 Xbox One digital edition. I do own that, but Director's Cut is still listed at full price. Where's my discount?

JynxFE

I've literally talked to support so many times, mentioned a million times the hack was because you guys didn't notify me of any security changes nor a 2fa failure or breach, and you guys just send me the same automated no recover+indefinite suspension email. @Xbox @XboxSupport?

7Kevleon

@XboxSupport Yakuza 0: Director's Cut not available to buy on Xbox. Currently no available, and home page listing takes to different game. Please fix.

esaurodriguezxx

@XboxSupport @Xbox Esau828 here—8yr tenure badge vanished after Gold→Ultimate upgrade Nov 24, 2025. Active Ultimate, no lapses, tried all resets. Known sync glitch; can you force-resync my profile?

YoshiCookie

@Poory_X_ @JohnnyMoonBlade The Xbox 360 port was terrible because, at the time, there was a 256MB limit on all Xbox Live Arcade (XBLA) games. Due to this they cut out the entire single player game. The game doesn’t even have the glorious intro cutscene. It’s missing so much. It’s bad. They then put that on

KentangRebus39

@XboxSupport i have a working wifi, but on series s, always shown “Service info is unavailable “

Catmagic_1976

@XboxSupport the reward points are not working again in the bing mobile Android app,also my puzzle point streak reset itself to 0 again i only need a week to complete it to gain 1000 points,fix when?

rupal_hs

@XboxSupport Series X ‘s HDMI CEC commands stopped working after recent december system update. Is this a known issue? Was working fine before that.

cannonftp

Of coure @Xbox is having download issues right when season 1 update comes in 1k download and I’m getting 30 mbps speeds @XboxSupport plz fix!!!

PupZProductions

@xbox @XboxSupport you have litterally 30 minutes to fix these slow downloads before i go and switch to playstation… when you have fiber internet and xbox is stuck at 30 mpbs and everyone is having the same issue you know it’s a problem.

guythatcreates

Was gonna stream the new update most of the day but Xbox is having download issues today. Speed tests are fine but downloads are going at less than 1 mbps at times and no higher than like 70 mbps at spikes. Speed tests say im at 600+ mbps. @XboxSupport @Xbox

kia_pardo

@Emilk010 Problem is Case West was a Xbox Live Arcade game, not a regular backward compatible one, the arcade service is what specifically died, on their deadline July 2024. idk much about how it allows access post shutdown but all this does is justify how much it needs an official PC port

zlowtan

@XboxSupport Hello, I cannot launch any game from my xbox one. Trying everything but problem persists. Could you please help ?

SDF_VRChat

@Xbox @XboxSupport please release a software update or a bug fix on the 360 my entire friends list was wiped and over the past few months have been experiencing a lot of issues with joining friends and sending messages Please

goodhunteraziz

@escavadorabruta @XboxSupport How did you fix this?

pommeldroid

@XboxSupport I am trying to get a refund on a game a bought thru Amazon. I no longer need the game, it was a gift that they already had. Amazon told me to contact Xbox and I am having trouble getting thru to anyone. The self refund process is not working.

Radmws

Hello @XboxSupport, I am having issues with the 360 dashboard. The friends lost shows blank and I am unable to join friends games due to this. I have tried on a 360, xbox one and Series X. I have tried multiple games. I have tried resets. I have tried reconnections to internet

koreankirby

@XboxSupport I’m convinced they’re not addressing this “bug” because the only fix for this is to turn off recurring billing and turn it back on, but when you do exactly that you will lose the grandfathered rate for xbox live that i am already trapped in because they no long offer 1yr subs.

GODBOD7

@Dolby the app for @XboxSupport is not working it has been like this for months how can I utilize my 1 yr subscription if the app doesn’t work

countryboygame1

@XboxSupport any clue whats going on? All my controller suddenly stopped working. All say they are synced to m xbox but they wont do anything.

BardockGD1

@XboxSupport Pls help

TributeGames

@blitz9942 @XboxSupport Xbox are aware of this issue and are working on it! No updates as of right now!

GrimVikingGamin

32 minutes later and still nothing @Xbox @XboxSupport this cannot be serious

kwiatekxson

hi please help! :( ;( , the controller xsx disconnects via wire/cable on xbox xsx and pc / changing the wire doesn't help / changing the controller to xbox one helped, the pad works, - my pad doesn't work for xbox and pc , I don't know what to @XboxSupport

Psycommentary

I feel like X has lost all of its character I haven't even been rat showed or dogged on it forever. Apart from checking if there's an Xbox live outage or something this app is kind of useless now.

DxveHtc

@LordPatriot445 OMG, same!! I hope @XboxSupport fix this soon!

grok

@ChourishiA95414 @Xbox Based on checks from multiple sources as of Nov 29, 2025, Xbox Live is operational overall, with no major outages reported on official trackers. However, Downdetector shows some user reports of connection issues. Try restarting your device or checking your network.

Indigo87zero

@XboxSupport Game Sir Nexus App has an error on Xbox, I can't get into it. Is there a update to fix it?

ironmaidenboy

@XboxSupport im having log in issues keep asking me to create a Gamertag i need help ?

DeVinSimmons

Hey @Xbox @XboxSupport been trying to redeem my points for a day now and it’s not working. Is it down or something?

FuzziePieRat

@XboxSupport hi there getting the online services unavailable message, been fine playing all day. Is there something up UK Xbox S right now, thankyou?

taimour_kassim

@xboxbrand101 @XboxSupport It's weird i can't send DM

ndscherer

@hisokas_child @XboxSupport No, but I finally found a way to chat w Xbox, despite the website refusing to help with sign in issues (DUMB). Chat person was unable to help so he sent to higher team to work on and supposed to contact me.

beatnik_p

@MarcianoXbox @XboxSupport Wait..? Is this not working either? Since there is limited time to use them once redeem, I was searching Xbox BF sale and pick some games BEFORE I redeem.

DenisQS_

@XboxSupport hi, having issue with a digital game bought on Xbox. Can I have help ?

j_volt_CU_AF

@XboxSupport @xbox xbox live parties seem to be having issues. friends and i can stay in party together and chat.

shellyS94641642

@XboxSupport hi can anyone help me please? I ordered a controller via Xbox design lab for my son in law. The right thumb stick has broken, there was a clunk when he was using it now it doesn’t work and there’s something rattling around inside. I ordered it on 26/09/2025

ReclaimerV8

@Garrison_LT @XboxSupport Since June for me

ACM_Luke1998

@XboxSupport my game library wont load on my series x. Tried rebooting the console No issue with the internet as it works fine on my pc. any way to fix this please?

APeelAuthor

@XboxSupport unable to get access to over 100+ games I’ve purchased because they’re not showing & you haven’t acknowledged the issue

nathan_jac56169

@XboxSupport i serviced my xbox and its still broken i need a new one sent to me

salkatib

Getting 8015000A error when trying to download a profile onto my Xbox 360. @XboxSupport tried all steps available online. I believe this is a service outage or a hung service on your end.

escavadorabruta

Error 8015000A happening in my Xbox one when i try to play some Xbox 360 game @XboxSupport

justdrink0

@XboxSupport please fix the error 8015000A on xbox 360

Corrupteddiv

@DrtLmbrt @gruntdotapi It doesn't work like that. Even Xbox Live terms of use literally prohibits exploits and cheats from any game.

GMMXX50

@X1Titan @WindowsCentral ..... Wait a minute. Gamers griped and complained when PS3 was free as was PS2 before it. Everyone would rather pay $60/yr because of Xbox Live, that became the norm. PS then had a paid online service, but gave free games Xbox quickly followed with. Seriously?

420Emx

@D__Jnr it just says active with Xbox live same way you redeem every other Xbox code I presume, not sure why there’s an issue with it.

gork

@JohnDoe1490289 @nastiazik server delay? bro that was the go-to excuse for every laggy 12yo getting cooked on xbox live in 2012 get some new material lil bro you're recycling harder than china

MysterKleeen

@Johnny935115 @CODBO7Informer It's free on Xbox as long as you have Xbox live ultimate

BORGDNA

@Grok Are there any known current problems with Xbox Live/Network? Some functions aren’t working on mine it won’t let me open Xbox Store, All achievements page and it isn’t letting me play my music discs.

NikkiMcd25276

@XboxSupport I Nick McDonald am a disabled gamer & Xbox has been my lifeline for mental health. After a recent update, my Xbox One S stopped working & I can’t afford a new one. Please consider a goodwill replacement — it would mean the world. ? [email protected]

mickyVanDVenszn

@XboxSupport fm26 pc edition not working due to loading error, have seen few people with issue.

JustAcidity

@Syndicate I just can't even sign in to Xbox Live on PC. It's just frustrating ATM. I have been at it for about 3 hours now

adamxjw

@IamHeath_ getting the same problem, apparently xbox live issues causing it

ScrubzOnYT

@XboxSupport @Xbox Can we please fix this issue on the Xbox app showing “:(“ for all of my clips? Can’t download or even view ANY of them and it’s been that way for over a week… Fix this this please!

heart_electric

looking for groups is NOT working and im boutta crash out @XboxSupport @Xbox

BootayJuicy

@steven_sipple Now let's go 3 and out woohoo. 12 year olds on xbox live dial up a more dynamic offense.

aeryngutz

@iVepz @XboxSupport thought i was going crazy not being able to load my library ?bc why tf can i load the store and buy games but i cant download them because there’s “no connection” and i cant access my library… they better get it together.

TheTeetsie

@Jaxin904 @XboxSupport And today, all day. Down detector is showing there's an issue, but if you go to xbox's site, they tell you there's no problems...

TemplarKnight30

@darthc18 @XboxSupport I stand corrected. Tried it a few more times and it worked!

xgamer28x

@XboxSupport son got a new controller a few months back and the input on the controller stopped working and when I checked the warranty it said the warranty was up months after I got the controller so idk what to do now. I can’t afford to fix it. @XboxP3

johnnnysxswr

@XboxSupport it's been 8 days since the Oct 9 update broke online gaming. We still have "Upload speed/MTU unavailable" errors and can't play. We need acknowledgment and a fix now. #XboxUploadBug #XboxSupport

TemplarKnight30

@XboxSupport YOUR SERVERS ARE GLITCHING OUT ACKNOWLEDGE THERE’S A PROBLEM!!!!!!!!!!!!!

K_wvne

@ThexReaperTv @XboxSupport Nope same issues is occurring..

ThexReaperTv

@XboxSupport FIX THE DAMN MTU ERROR!!! i cant even use party chat or play multi-player

Nick_Wild1Ear

@MikeBrannonX @atrupar Deals were definitely made, which is the entire issue. Did you think it was for a friendly game of Minecraft over Xbox Live?

jakeviousmingo

@XboxSupport @Xbox Why does it say upload speed not available when testing network speed and statistics?? The delay is awful too

HectorIsaiah

@XboxSupport why do I keep having to re-download Marvel Rivals with each update??? please fix this issue. The game is 85gb Im tired of constantly downloading

AGESDREAM

@XboxSupport please fix your network issues me and multiple people are having upload not available and mtu unavailable

DAPPER_CHAD

@policyburner @mtracey They never even dropped a hard r What Xbox live were you on my guy?

ArravisDruugir

@XboxSupport I purchased Helldivers 2 in the Xbox store, and played for a couple of hours. The game had performance issues and I tried to get it refunded, but it was denied due to playing the game. So I can only find the issue if I play it, but if I play it, I can't get a refund?

Berzirk

@Xbox hey guys, just wanted to let you know I've been an Xbox Live subscriber since the original Xbox. 200k gamerscore. I had been paying $15-20/month for Ultimate. Your really sleazy price increase meant I just dropped down to basic. You're getting 50% less from me. Congrats?

Coustain

Anyone else having multiplayer issues on @Xbox? The multiplayer test will not complete, and it cannot test my upload speed. My brother, several states away and on a different isp is having the same issue. @XboxSupport

ZoeyPA88

@guythatcreates @XboxSupport Same - confirmed with others in different towns with different iSPs they have the same issues and ZERO response from XBOX ‘support’

Pindazz2

I can't download my own dvr clips @Xbox @XboxSupport

TheQuinnJett

@Xbox @XboxSupport hey ? so until recently I have never had a problem with the Series X. And now, every so often, I will boot the console up and it just freezes on start up and I don’t hear the chime. I have to reset my entire console again from scratch, 3rd time. Push a fix plz

guythatcreates

@XboxSupport I checked all my other devices connected to the same internet, even moved my ethernet cable to another device and tested speeds there, only my Xbox is showing Upload speed as "unavailable" same with MTU. This is keeping me from streaming and is very disappointing.

IslesFan_Ben

Anyone having issues making purchases on @Xbox? @XboxSupport

NonstopGamecock

Battlefield 6 queue is two miles long and Xbox Live is having problem recognizing upload speeds and MTU. Gonna be a banger day.

Th3Fir3Knight

Is xbox live down? I checked my network speeds and both "mtu" and "upload speeds" are unavailable @XboxSupport

hafooz2

@XboxSupport I guess there's an update for the console. It kind of fixed it.

primal1017

@Fuji720x Yeah Xbox live is having issues. Getting low upload speeds and the games so delayed

SunFilled4

@jordan_tavares1 @XboxSupport I’ve been having this problem too since November last year and it still hasn’t been fixed. I’ve been told by Xbox support multiple times they’re aware of the issue and are trying to fix it, but it still hasn’t happened yet which is annoying

homiedudester

@PerryBranch6 @XboxSupport Yea nothing is working for me on Xbox and I keep getting logged out

PerryBranch6

@XboxSupport Xbox definitely not working right now

max_miny12

@DeekeTweak The problem with the GP model is that it has essentially just swapped revenue with the traditional revenue they would get from first party sales and third party platform sales, both of which have been hurt from GP. Xbox live was also making $2B easily before GP with low costs.

ARustyTrashcan

@Community_Gears @XboxSupport Gears Reloaded multiplayer is in a terrible state. The last update was September 13th so its been roughly a month of silence. -Server issues -Gnasher spread/1 shot problems -Lobbys not finding players -No map rotation Reach out about other issues

LightforcexX

@FortniteStatus Hello, we are 6 days in with this glitch and there is still no update. Any fix coming soon? Or is it on @XboxSupport ‘s side?

jconns1979

@XboxSupport I was on my tablet and tried going to the remote play app to play a game and when I clicked the remote play app a 502 bad gateway error

namredips82

@XboxSupport how can I make a complaint about the customer service received

st72727

@XboxSupport I am having conntivaty problems it's going on third day. My system is updated.

JamileeD

@michaelbergeron @DMC_Ryan So kind of live the good old days of XBox Live.

FrunoX_

Hi @EAHelp. Can you please fix servers issues with Star Wars Battlefront 2015? We can’t connect for over 2 weeks now. Thanks. #battlefront2015 @XboxSupport

CheevoWaiting

Over a week now and I still can’t access my Xbox 360 profile. Credentials error code. Nothing is working and I keep being told to follow the link on Xbox Support page. #Xbox @XboxSupport

Kathe23537281

@XboxSupport Thanks for the update. Hope the issue is resolved soon. In the meantime, for any crypto transactions or queries, feel free to reach out. #CryptoSupport

schroepnuts

@XboxSupport any reported issues going on?

trugunner13

@DMC_Ryan Been a Xbox user & subscriber since Day one of Xbox Live in 2002. I have dropped my GP plan. I will not be buying any games on the platform again and am going to PlayStation within days. There literally is no point in continuing in Xbox ecosystem anymore.

TrudyNord

@Quietpartner_ @XboxSupport Same here every time I log in the licenses expired. It's a bug on microsofts end.

Ez__3x

@96Bigli I’m having the same issue for all Xbox 360 games where I can’t connect to Xbox live.

Binger157841

@XboxSupport bing app for earning reward points still not working. Fix please

1TJSmith

@XboxSupport eafc25 having issues right meow

6aryV

@XboxSupport I can't sign into xbox live through xbox 360 servers. Like I go to click on my name and it's greyed out.

dissapoint69420

@XboxSupport r u gonna ignore the outage

dissapoint69420

4 anyone experiencing an xbox live outage, you aren't crazy

NikkiMcd25276

@XboxSupport Xbox refuses to acknowledge their system update bricked user system

pnarro

@XboxSupport Hello, I need help resolving a very frustrating experience with the Xbox Elite Series 2 controller. I purchased a brand-new unit from Amazon on June 19, 2025. Unfortunately, the left joystick had issues, so I contacted Xbox Support and was sent a replacement.

AviDMurDa

Hey @Xbox why does Xbox 360 Live keep going down?? @XboxSupport I hear it’s a common issue now and the Xbox website says otherwise. Please fix this issue soon there’s a lot of gamers that still play their Xbox 360? Keep backwards compatibility alive and well #StopKillingGames

meerkatmatrix

@XboxSupport it's been over a month since my friend and I have been able to play Ark Survival Ascended together. @survivetheark had some issues they just fixed concerning xbox server issues, but non dedicated still won't let us invite. Is it an Xbox or Ark issue, they blame you

Bobdisgeaunhing

@Red__JT I’m so old I remember when the demo launch crashed the Xbox live servers

Neverwasneveris

@213_war72625 @XboxSupport We can't be the only people using xbox 360 still

Kyle20169918

@XboxSupport Never mind I just had to update the system I didn’t realize their was a update

Kyle20169918

@XboxSupport For some reason when I had to restart my console idk what’s going on but when I restarted it and it’s saying I have 401 updates idk if anyone else is have the same issue but I know me and my cousin were last night

213_war72625

@Thomas1990AT @XboxSupport Same I had it since 2 in the morning and I’m not sure if it’s only just me the issue is worse for me or everyone else on the same boat as me in this too

EmilySK1505

@XboxSupport Hey trying to play 360 game on series x and it wont connect to wifi on the 360 window, just error code 8015190E, slow to log in as well

TayzerGG

Awhhhh. Went to play a couple rounds of mindless TCM while Son took a nap… I forgot I canceled my Xbox Live Subscription until I we got through our income change ? And I didn’t prep by downloading my offline single players ?

leakinkush

@Thomas1990AT @XboxSupport same code

IAm_KxngTae

@Thomas1990AT @XboxSupport Damn your Xbox Live is down too?

Thomas1990AT

@XboxSupport There seems to be problem with Xbox Live for Xbox 360. I can't connect to Xbox Live. BC games on Series X are affected too. Error Code is 8015190E.

Neverwasneveris

@XboxSupport why im getting 8015190E error code on xbox 360 yet my xbox one and xbox one series x are fine? #help #trueachievements

Perad247

@lilwhofairy @XboxSupport Were you able to fix it? It doesn't work for me either.

Angel28650616

@XboxSupport Is anyone else having an issue with their games library. Things have been fine all night then suddenly, every game and add-on I own needs an update. Despite letting them update fully, twice, they pop up again minutes later.

jessejortega07

@DeadbyDaylight @XboxSupport I keep getting error 8,001 and cannot play the game at all I have to reset my xbox to load in and then crossplay will be disabled or i won't be able to load into a lobby

memes_atus

@XboxSupport @XboxSupport ran into an issue where all my games need updating on Xbox and it’s happening to friends aswell and it’s making their Xbox lag out and making it unplayable even tho all the games are updated

AndiMarcie

@XboxSupport is Xbox having issues? I’m getting kicked from all my games

ouatlover468

Istg @XboxSupport can u help me out?? This game keeps giving the error message on my pc when trying to update??

ouatlover468

Ughh @XboxSupport when I go to update my games on the desktop Xbox app it keeps giving me an error message when I try to update one of my games???

LrxdxMX4A1

@XboxSupport reach out. I’m getting an error message when trying to re-add a friend from unblocking them. I’ve done everything I can think of turn off my Xbox console unplug it from the back. Do a MAC address reset nothing

catalonets10

@XboxSupport Guys, a question about NBA 2k26 I pre-ordered the game on Xbox, it says that the game was purchased, but the money was not debited from the card. Xbox support says that the money will be debited from the card 10 days before the release. Is that how it should be?

siliconegrandpa

@taotechic Men are super beautiful creatures once you dig through the few layers of toxicity caked on from high school bullies, a couple bad rejections, and a decade on Xbox live

leylabcde

@XboxSupport why is xbox remote play not working again, this whole seperate app thing just does not work, can't you see? It was working perfectly before, why would you ruin such a good thing?

Xbox Network

Xbox Network reports

Reports about problems with Xbox Network

Support and outage info:

Status of other Microsoft services