ICICI Bank

We haven't received many problem reports for ICICI Bank yet.

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ICICI Bank reports

ICICI Bank is a bank that offers payment accounts, savings accounts and payment cards. When ICICI Bank is down, login for mobile banking or internet banking may not be working, the reported account balance may be incorrect, transactions are missing or consumers can't make payments in stores or online.

Reports about problems with ICICI Bank

Satish V

unable to login to portal yesterday as well same issue

subhro sen

ICICI bank app details not showing , online login not working at this time

manish arora

not able to do any tx on icici web or mobile app. money deducted.

So chaudhary

Even ot able to do payment with inter icic i mobile back app

So chaudhary

Very poor service, getting issue on a daily in week twice

Mike Rocha

bank seems to be having major issues. funds transfer, UPI payments, all failing even internal account transfers are just going into pending state

deven

ICICI app not working very slow

Satish V

The portal is not loading only very slow post their new interface things are not looking well.

kumarshabhji

@ICICIBank @ICICIBank_Care ? Pathetic Services by ICICI Bank – My UPI is Not Working for 6 Months! Branch says call customer care.Customer care says visit branch. No one is helping, and the issue is still not resolved.

goyal_dhruv

Dear @ICICIBank @ICICIBank_Care , please do something with your website , you have impressive new ui but better you fix the issues first , even if I am trying to pull detailed statement but redirecting me to relogin.

takshshill4744

@ICICIBank All ATm of mahanagar and gomti nagar are not working. What a pitty

iamrajputana

@ICICIBank @ICICIBank_Care from past one week my UPI and imobile services have stopped for which I have raised the complaint to the phone banking team for at least 4 times but still no resolution neither the executive are trained to handle any situation nor they care.

Neeraj48923166

@ICICIBank - issues in net banking , not able to login with error that user I’d is not registered , this after more than 10 yrs of using net banking

Saikrish35790

@ICICIBank since yesterday I am not able to use mobile app or use internet banking services. When I visited the branch I am told that the “Digital consent “ has to be updated. Why this sudden issues for a customer who has been using internet banking for over 2 decades? Any SLA’s?

rnkapoor

@ICICIBank_Care When will some one reach to me? It’s been 2 days.. did you fix the website issue? @ICICIBank

rickroy39155660

@ICICIBank I want to close my credit card. Your customer service is the worst I’ve experienced. You gave me a final amount to pay for closure, I cleared it, and still a new bill was generated. Executives don’t understand the issue and even disconnected the call midway. Unaccepta

RohitMitra2204

@ICICIBank @ICICIBank_Care I got an email asking me to upload my company payslips, I responded back to the same email with attachments a sthe link was not working, still no updates

AjaySoni026

@ICICIBank_Care @ICICIBank I had raised a concern here earlier regarding my credit card issue. Your team mentioned that they would connect with me, but it has been over 9 - 10 days and I haven’t received any response yet. Kindly check and update me on the current status.

KunalSa29147445

@ICICIBank i have a simple request to make a transaction i am getting an error ist ivr humiliated me and now your agents have transfered 6 times and no one seems to have any answer just transferring, please close your customer service

IamAYUSH1997

@ICICIBank @ICICIBank_Care please provide customers more options to talk to certain customer care team without calling from registered number please schedule a call i have certain issues with credit card

Sharad Dev

Icici all transactions down today. ATM not working, merchant transactions failing, Debit cards also not working. Several people at my office food court faced this. Unfortunately I did not have any other bank account. Date 20-Aug-2025 Pune, India

sanatxni

@ICICIBank_Care Since it seems that everyone is either asleep or simply doesn’t care at @ICICIBank I will have to file a complaint with RBI Banking Ombudsman.

ksg_ganesan

@ICICIBank @ICICIBank_Care New website does not allow user to be logged in. Details given via SR 1056447396. Email written. Branch managers of Jeevan Bima Nagar messaged and spoken to. It’s almost 4 days. What’s the TAT to resolve such issues your email says 72 hours and it has

ICICIBank_Care

@Proteinxxx_ @ICICIBank Hi, we are at your service. We will connect with you at the earliest to help resolve your concern. Regards, Team ICICI Bank

MohsinS29622876

@ICICIBank_Care ABANDONING CUSTOMERS! ? 3 days of waiting, auto-generated msgs, NO RESOLUTION! Credit card payment issue (Txn ID: YESF351814723670) still pending. Worst bank ever! ?? Time to switch! ? #ICICIBank #WorstBank #CustomerServiceFail"

ankur1_ankur

@ICICIBank_Care @ICICIBank I am unable to update PAN details on fastag. Getting error "third party service down." Will fastag be hotlisted on 7th jul 25?

anupelectro

@ICICIBank why raise a complaint in app is not working? I have amazon pay ICICI credit card and statement is generated but amazon pay credit is not received.

YogeshShekhar2

I am trying to talk to customer care of @ICICIBank_Care since last 2 days. But I am not able to talk to customer care. @ICICIBank too much bad service and response. I am totally disappointed.

AnilSon51774072

@ICICIBank Branch code :- 1030 I visited the bank today morning dated 25/06/2025. Experienced a very poor service from the staff and there was a 0 sense of product knowledge , which showcases the very poor training of the staff

sunilarorartm

@ICICIBank Any update on this branch m staff ko bhi kuch malum nhi

ItsGaurang_

Hello @ICICIBank @ICICIBank_Care ASBA facility aapka 5 din se down hai, response me " technical error" answer mil rha hai customer care se... Esa kaunsa technical error hai jo 5 din tak fix nahi ho raha?? Get it done ASAP.

dixitrohit17

@ICICIBank @ICICIBank_Care It’s been 3.5 months & my credit card reward points are still not credited. Despite multiple calls to customer care and emails,no resolution in past 15+ days.This delay reflects poor customer service. Kindly look into this matter urgently. SR1049459325

Iamswast

@ICICIBank @ICICIBank_Care Issue with credit card so went to Khadakpada Branch, They said, we can’t help with credit card, you call online numbers and shared the number to connect. what the hell is wrong with you guys. stop giving credit cards when customer can’t connect

Harini_nag

@ICICIBank_Care @ICICIBank I just spoke to a phone banker. I was told some technical error and was asked to pay manually. Seriously ICICI? Are you guys fully technically equipped for mobile banking or net banking?! I have been doing RDs for ages in many banks never I faced such issues

vishalahuja878

@amazonIN @ICICIBank Amazon pay Icici Bank card are not working since last night. When I called Icici customer care...they are telling to call back after few hours because their systems are down. Please advise

g60_gsc

@ICICIBank Imobile app is not working. Unable to open the app or make the payment using ICICI

Yaashk007

@ICICIBank @ICICIBank_Care many a times your #iwish page UI doesn't load.... And it's highly frustrating when trying to do transactions quickly #ICICI

misteryogee

Having a really bad experience in getting my issues resolved at Thakurli branch ICICI . Executives not picking up calls , no updates to the issues being provided @ICICIBank_Care @ICICIBank

ckkumar

@ICICIBank I cannot complain there. Because I have privileged banking support. So I just call my company finance team and they solve my problems. But my mom is not entitled to these. And she has to duke it out and take my help (minus corporate backing) to resolve issue.

HariKar49872795

Recently approached @ICICIBank Perumbakkam Branch, Chennai for premature redemption of Sovereign Gold Bond. Due to system issues & staff ignorance, my request was denied. Even after escalating to Customer Care & Nodal Officer, no response. Service quality is declining.

afsar_itsme

@ICICIBank_Care @ICICIBank ..your customer care service has became horrible..Tried calling to connect to customer support guys but your AI keep asking questions and disconnect if they can answer..Plz change it to have a option to connect to agent

kishor_dewase

@ICICIBank having the worst experience with this bank no support for your so call customer service. I am having issue with your bank credit card but no proper information @ICICIBank_Care

Bhandilkar0721

@ICICIBank I am Vilas Bhandilkar I have loan of Bajaj finance personal loan and right now due to business losses I can’t to pay your emi for the next 7 months but I will pay your emi after stable my busines but due to wright the mail for complaint of your customer care

YOLO77309820

@ICICIBank_Care @ICICIBank It’s been a few days now , since i have mentioned this issue , but no one has contacted me yet ! I am really disappointed and concerned, bcoz of someone else’s lack of efficiency my cibil score has been affected

ICICIBank_Care

@Sourav_Intl @ICICIBank Hi, we are glad to know that your issue has been resolved. Happy Banking :)

TUNTUN47593763

@ICICIBank Filed a complaint due to service issue (E032468928) but the request was closed by icici officials without having any word with us on the complaint and with no resolution over the issue The complaint was marked as resolved Disappointing

ICICIBank_Care

@Sanchi_taa @ICICIBank Hello, we are sad to hear this. Our customers are our top priority and this is not the experience we want you to have. Please send us a DM with your contact details by clicking on the link below. We will connect with you shortly to help resolve the concern. 1/2

ICICIBank_Care

@dakuwithchaku @ICICIBank Hi, we understand how upsetting this must be. Our customers are our priority and we are sad to hear of this experience. We will connect with you at the earliest to help resolve your issue. Regards, Team ICICI Bank

Vidhi68200071

@ICICIBank your imobile is not working from so many days. And there has been no support for this.

HarbirSinghSuri

Hello @ICICIBank Since yesterday your App I Mobile is down....not working. Please fix the issue. Thx

Dr_Praveen_Rai

@ICICIBank_Care @ICICIBank Kindly activete my net banking asap it is block due to some incident

MohnishMadan

@ICICIBank_Care @ICICIBank its seems icici services are degrading each day and so does their customer Services.. For new registered payee it shows a restriction 2L for first 24hrs but unable to make payment for less then 2L as well as its shows error.

chinmayhurkat

@ICICIBank @ICICIBank_Care #Servers at #CPU mumbai is not working since today #morning All #banking #operations are at halt since morning. No #cheque cleared No Cash withdrawal from my saket nagar branch at Indore . Take action #ASAP

anupamsahain

Dear @ICICIBank, your system does not working properly. Myself and my spouse both are locked suddenly since this morning. I have spoken to few of my friends and all of them have same issues. What is happening?

Tusharlohani_

@ICICIBank_Care #erupees #rbi #Banking #icicibank Can anyone help me with register complaint with rbi as my money is stuck in icici e-rupees wallet. I am unable to withdraw or send it to someone from past 20 plus days.

MBathija3

Icici bank atms are not working because of a strike. Since the past 15 days! And no intimation by the bank. Long queues at tellers. @ICICIBank @ICICIBank_Care Please can you at least notify customers

chetan0789

@ICICIBank_Care #ICICIBank #CustomerFeedback Your #digitalrupee app is not working for last 10 days, everytime your #callcenter gives a new Tat , 3 days, 5 days, 8 days and now 15 days. Take your time however I wanted to transfer my balance to my savings a/c & useless helpdesk.

Herry99971

@ICICIBank @ICICIBank_Care any issue with upi payment today please help me I’m trying many times …. On morning onwards thnx

complaintbox69

Dear @ICICIBank_Care @ICICIBank Please train your customer service team to understand the customer problems and not disconnect calls voluntarily if they are not able to give resolutions. You are providing hopeless service to your long time customers.

Nikitajaindesai

@ICICIBank the new pos machine is giving umpteen problems. No response to Requests have been made. Major delay in authorisation of Amex on the machine. Need help

urardhurv

@ICICIBank is giving a very poor response. I have been emailing for 5 days ([email protected]), but there’s no reply, nor is my issue being resolved. Even when I visited the branch, I didn’t get a proper response. Please improve your customer service! #CustomerSupport

imvisalofficial

@ICICIBank_Care @ICICIBank your personal net banking is not working , your website is Down, why ? plese resolve

rajp_6

@ICICIBank Why is the app not working? Error code is 0200.

mhusain721

@ICICIBank @ICICIBank_Care Extremely disappointed with the service experience at your branches. We visited the Malad East Poddar branch to create a Demand Draft, but were informed that the printer was not working and it would take at least 10 days to resolve the issue. 1/3

VijayN49153252

@ICICIBank I would like to resolve my PL related issue. Can anyone help me and call me from Vijayawada branch.

dkikan

@ICICIBank_Care And now even if I try to add a new biller in the iMobile app the only categories shown are: Credit cards Mutual funds @ICICIBank your banking system is getting worse by the day instead of improvements. Why have the app if it doesn't work or provide enough functionalities.

raju_zankhara

@ICICIBank_Care Still problem not resolved Is there anybody who really cares for customer @ICICIBank

aivayikuchbhi

@ICICIBank @ICICIBank_Care unable to connect with you.. Your customer number is unreachable.. Please help ASAP

AK19032884

@ICICIBank ,@ICICIBank_Care Sir I was apply icic bank credit card but unfortunately something error showing not offered icic bank credit card why are you checked my cibil score. Reported enquiry please help us

YashwantDevanp3

Extremely disappointed with @ICICIBank_Care @ICICIBank.My demand draft request has been pending since 27th November despite registering a complaint. No updates,no resolution.This is unacceptable customer service.Kindly address this issue immediately.#ICICIBank

RamkumarP_S

@ICICIBank_Care @ICICIBank Your call support system is extremely frustrating, as it only relies on bots, and your customer support team has been unable to resolve any issues. If that's the case, what's the purpose of having such a call support system?

PredictableInd1

@ICICIBank what kind of complaint management. When there is urgency of issue, your complaint department says will see within 2 working days

kishjha

There’s seems some serious issue with iMobile app of @ICICIBank. After couple of recent updates it has become very slow. And it tells to setup the app every time if there’s no network. The app takes time to open. And the upi directed by other apps gives error.

sayali812735733

@ICICIBank @HDFCBank Extremely disappointed! I made a wrong fund transfer of ₹20,000 on 28-10-2024, yet no resolution after 1.5 months. Despite HDFC confirming ICICI must process it, nothing has moved. This delay is affecting my medical emergency needs. Please help urgently!

bouncycastle_tt

@ICICI_Direct @ICICIBank Not able to place IPO orders through ASBA, looks like your website issues! Check this ASAP and fix

bhavin_gajjar

@ICICIBank fastag wallet not showing in imobile app please add this feature and please start aging etoll application, in my groups 200+ fastags . Any i have visited your branch there are may customers same issue please start etoll application. Other wise we all are move in Hdfc

anujprinci

@ICICIBank @ICICIBank_Care . Extremely disappointed with the service delay and lack of response from company executives for ICICI insurance claim.

manavgarg16

@ICICIBank @ICICIBank_Care I have a sapphiro credit card and it offers 1+1 movie tickets 2 times per month. However, on second time, it throws the error that limit has exceeded. Your customer care doesn't understand the issue.

Vinay__jsp

I have some issues with @ICICIBank

bhaanu31

FK !! What the services @ICICIBank Trying to connect customer care regarding a issue, disconnecting the call in mid of conversation. @ICICIBank_Care

kumarkush192

dear @ICICIBank_Care @ICICIBank why my credit card is not working kindly call me ASAP . please call me

Prabhas2973

Thank you @Bajaj_Finserv and Thank you @ICICIBank for reaching me and solving the issue is short period of time.

acorruptedhuman

@ICICIBank @ICICIBank_Care Worst Customer Service Experience with ICICI Bank! It’s frustrating to deal with a bank that fails to prioritise its customers. For over 10 days, I’ve been waiting for a resolution to my issue, and all I’ve received are empty promises of a “response…

QAQEAQA15

@T_Investor_ @ICICIBank When you enter 1st things they ask, DO you invest somewhere do you wanna start Sip, do you wanna buy term insurance. They want to sell additional services only. Not banking service

3dprateek

@PolicyBazaar @ICICIBank It’s been 2 days since I raised issue, but no resolution yet. This delay is unacceptable for such a serious matter. Are you ignoring your customers' trust? Resolve this immediately, or I will escalate this to consumer forums. #FraudAlert #CustomerNeglect

LegacyMauryan

@T_Investor_ @ICICIBank ICICI i mobile app is also down ? since last evening still not resolved.

KRISH33141480

@nsitharamanoffc @ICICIBank When can I expect a call from your banking team to resolve this issue? Despite being a customer since 2007, I have received unsatisfactory support.

CA__Aditya

@ICICIBank @ICICIBank_Care Pathetic service by your call center team. My credit card has been sent to incorrect address for which i have reached out to your customer care 4 times. And all the 4 times they informed that due to technical issue they cannot update or fetch details

imswapnilpandey

@ICICIBank @ICICIBank_Care I Mobile App is not working properly, I am not able to renew my gold loan on App, So Please fix it, Sometimes its showing sometime not showing..

manuraj13m

@ICICIBank Boss does your system also stops post 6PM, IMobile app doesn't get opened & Now netbanking also not working, @RBI we default banks charge penalty & what about they defaulting in providing services

Akshya_singhal

Why the app is not working and why the hell I am not getting my credit notification on sms. I need answer at the earliest else I will raise the issue on senior level. @ICICIBank_Care @ICICIBank

bangles65

@ICICIBank @ICICIBank_Care There is a problem with otp and that causes problems while traveling abroad Why can't we have authenticator apps That has the same security levels

Santhos18104427

@ICICIBank I am trying to renew my gold loan through imobileapp,but it is not working

sri16587

@ICICIBank_Care Am concerned about bank customers and your delay in fixing the bugs in the app . @ICICIBank

akshysaxena

@ICICIBank @ICICIBank_Care why connecting to customercare is so difficult. Whose idea was it to implement ai or whtever it is. Why is it not allowed connect to customer care and tell my problem. I have called at least 10 times to simply get my query resolved. Stuck at ur idiot ai

agvn07

@ICICIBank @ICICIBank_Care The iMobile app is not working. Whenever I log in, it always shows 'Proceed to e-KYC.' I have already completed it twice, but it keeps asking me to proceed to e-KYC again and again. I have also removed the secondary SIM card. This is very annoying.

weKFintech

@youmedme @ICICIBank Dear Customer, we apologise for the experience you've had. We're following up on your complaint. Please give us some time to get back to you with a resolution. Hope you have a great day ahead!

suditisaxena

@ICICIBank @ICICIBank_Care I want to file an official complaint regarding one of the managers working in ICICI bank. I logged complaint multiple times still no action has been taken. Is there anyone in ICICI who really cares about it’s customers?

Akshya_singhal

Your app is not working guys. Please fix it ASAP. @ICICIBank_Care @ICICIBank

Rojoba93

@ICICIBank_Care @ICICIBank Fast tag is not working since i have purchase. Please refund me if you are not willing to provide me service.

sudipdas679

@ICICIBank_Care @ICICIBank Due to Medical issue, I am not able to paid bill on time on my credit card, Kindly waive off the interest charges so that i can pay the bill.

suman_saten

Hello @ICICIBank whether your bank at Noida-137 (104, PN-GH-07A, GV) has internet down . One of my Frnd reached to deposit money at counter they were told that internet is not working. Is this true or giving excuses not entertain customers for counter deposit.@ICICIBank_Care

arifislam0387

@ICICIBank_Care @ICICIBank we have continuously try to contact to customer but your team disconnect the call everytime.

satish v2

Again down

satish v2

Bank network down please check

Rishab

I am also facing the same problem when i open my icici bank mobile app it says “internal server error ; 500. Please try again later” I’m facing this issue since 4-5 days.

Rajesh Taribadi

Thank you for contacting ICICI Customer help-line,08368,711,588 Lombard. We sincerely apologize for any inconvenience caused to you. This is with reference to your issue related to refund query. We request you to share us your contact details, Lombard policy details or 1/2