Zomato

krishnareddy24k

@zomato Hi I ordered in zomato at around 10.25 pm but till now around 12.10am but delivery person not delivered the order and not responding the calls and chat . I am trying to support opretion in app bit it shows send a mail 24hrs. Now I am hungry

AyushAbhishek13

@zomato @zomatocare while claiming gift card there was a failure in transaction and post that i am unable to claim that gift card, it says card already claimed. Kindly help with same

ANilesh4u

Refund abuse is a packaging problem, not a customer problem. Zomato can fix it fast: require restaurants to declare sealed package count, and customers confirm that before OTP. Zero friction, huge ops savings, and airtight delivery integrity...@zomatocare

shekhar_manisha

@zomato @zomatocare your support executive is also a waste of time they just consulted the restaurant and did not even pay proper attention to the issue and closed the chat

Himnxu263521

Hey @Zomato, it’s been days since I raised an issue about order #7556599236. No response to my emails, no refund, and no resolution. This is really disappointing. Please fix this.

PradeshTripathy

This kind of attitude is what is forcing customers to go for alternatives and leave zomato and swiggy

MontyNagpal

@zomatocare @deepigoyal recent order arrived completely cold, which made the experience disappointing. Zomato should offer an experience, not just a service. Customer care didn’t acknowledge the issue and sent only a generic feedback mail. Review this Order ID: 7564115665.

Nayeemyuvi11

@district_india worst experience from district application by zomato I have lost my movie coupon in district application due to movie ticket booking failure and they didn't reverted back my coupon from last 1 month am not getting any resolution #bandistrictapp

PhwilaoBor62229

@SnapmintEmi Zomato e-gift card that I purchased through your app is not working/not being redeemed. Zomato app is showing this as invalid code/pin.

arifhakroo

Having issue with my zomato id get no response from anyone need help It shows inactive as their was medical emergency and due to that I haven't login for a week so it's my request kindly look into this issue Id : 3470547 @zomato @zomatocare

AnsumanPrasad

No proper resolution to my order. Rude customer support. Unable to understand my problem. Order id 7562693471 @zomato @zomatocare

insaafinsa16301

@zomatocare I am not working Zomato

aangre96

@zomato @zomatocare why my restaurant keep showing offline in peak hours on your application. Whereas we are operational and online on zomato partner. This issue we are facing multiple times on and off through out the day. Attached is live screening recording for reference.

buddy2have

@zomatocare still my orders showing as leave at guard by default.... What your problem zomato. ??? Trying being indigo now u perhaps. ??? I m not ordering from your app. Thank you.

Arzu_1205

1. I placed an order precisely at 3:51 PM with an estimated delivery time of 35 to 40 minutes, yet I have not received my order due to a delay. @zomato @zomatocare

AakankshaRajou3

@zomato @zomatocare Still no response to my complaint. My order arrived burnt, your chat kept closing, and now even my email is being ignored. This level of customer service is really disappointing. You guys don’t care about customers after take money ?????????

phani001

@ajeetbharti @Swiggy In Swiggy, at least you can reach out to customer support after answering some AI queries but in zomato, you try to reach customer support chat, you are directly asked to email the issue details without any human interaction...

amaan600

@zomatocare @zomato I was not even asked if issue is resolved. Then I again raised a ticket and it's the same infact this happened 4 times again. I even texted u the issue but nothing happened. It's not about the incentive anymore. It's about respect.

SatyamS7753814

@zomatocare Zomato ditched my request without resolving my issue this is totally unfair and unethical This shows that zomato is only a profit making company never resolve any issues for their customers. #boycottzomato

moreovercoffee

@zomatocare @zomato No point being zomato gold customer and also not renewing it for such horrible service

WaryWeasell

@zomato @zomatocare I’m a vegetarian and received the wrong order. This is a major failure on your part and completely unacceptable. I need this resolved immediately.

juggernaut_18_

@bookmyshow @theroarbank i have issues with bms transactions. After entering the otp for transaction it is showing me zomato ad and the transaction is not completing due to which I was not able to receive the benefits twice

FionaFerna81419

if anyone is planning to work in Zomato, please don’t work in Zomato because it’s like a waste of time in working in Zomato, and there is no earning in this app @zomato and if you’re facing any issue, if you will raise a voice against their company, they will block your ID.

berlinheistt

@zomato @zomatocare . I tried to contact you asap but ur app doesn't provide live help option and at that time I had my train to catch so thought to mail u later...i submitted complaint through email and as a response I got 2 coupon of 264 and 100..but that's the worst part

itisarunatX

@zomato Zomato's AI customer chat doesn't let you connect with a human customer service i case of an issue with order. Has Zomato completely stopped human customer service? Not even in case of real issue?

AdityaDevnath

Dear @zomato @zomatocare on Dec 1, 2025, ordered something from zomato app and got something else. On visiting help centre and claiming the issue, even after providing photograph proofs. I did not received any refund as of today also. Kindly return the money.

harsshtrivedi

@zomato @zomatocare I just had a completely unacceptable service experience. Order ID: 7541961420 Estimated delivery was 30 minutes, but even after an hour there was no delivery. The delivery partner cut my call once and then avoided all further calls.

AhaanShami25171

“@zomato @zomatosupport I have been working with Zomato for a long time through my restaurant Dawat-e-Khas which is registered on your platform. But I still haven’t received my pending payout. Please look into my issue and help me get my rightful payment. Thank you.”

AneeshMenon12

@zomato complaint ID 129144362 not resolved. Worst customer care service.

qddghjrchj

@zomatocare i received wrong order. I am not able to raise complaint in zomato app

Roshan29999

Hi @zomato @ZomatoCare, I’m extremely disappointed with the service I received and I am now raising this issue publicly after being ignored by customer support. On 2nd December (night), I ordered 2 pizzas from La Pino’z through Zomato. The total bill amount was ₹1213.

BanerjeeSh10619

@zomato @deepigoyal Kindly instruct your riders to behave properly with ladies and restaurant owners. Some riders are too rude. I am not complaining for any particular rider but this is too much. Zomato must issue strict instructions.

sharma_samriti

@zomatocare No resolution from zomato. This is so pathetic that we have to suffer due to zomato delivery partner and even zomato isnt responding.

DhruvDixit5067

5/ For comparison, @zomato resolves such issues within hours, without making customers run in circles or repeat themselves endlessly. Swiggy seriously needs to learn what “customer service” means.

pkisthis

? Dear @zomato, @zomatocare Please start your service in Hisua, Nawada (Bihar). There are thousands of people here waiting for Zomato delivery. Great demand, many restaurants, but no service yet. Cravings ko samjhe ? #Hisua #Nawada #Bihar #Zomato

Manivino407

later, this type of service failure during a train journey is not acceptable, and it caused genuine inconvenience and discomfort Both these incidents within a short period have caused me health issues, stress, and major inconvenience. I request Zomato to:

metalsmile2

@zomato @zomatocare does your chat support not work anymore? Every time I raise an issue, the chat asks me to send an email and the email never resolves my issues. Last I ordered i received uncooked mutton and there was no resolution to this.

DeepakGusa76953

@zomatocare Hi @riteshagar review on this . I am using zomato from long time and it was fantastic experience for me however they r not resolve my issues.

vijaymundhra88

@zomatocare I was order from zomato and unfortunately it was cancelled due to some error and zomato has been cancelled the order and money forfeited by zomato. I am trying to connect with zomato for the same order but their is no options available Very bad experience with zomato

asifkhan635035

12 days and still no response from @zomatocare regarding my serious complaint (Ticket ID: 127243849). Multiple emails sent, escalation done, yet nothing. Immediate action and written confirmation expected on behalf of my son nawab #CustomerSafety #Zomato #NCH #zomotofail #Legal

chummairudadei

@blinkitcares ordered gloves on your app since I’m going out of station and it said it would arrive now and is 7 day replaceable. Received a larger size and now I’m not able to replace or return the product due to operations issues from your end. #blinkit #Zomato #Bangalore

iamsumantsingh

@zomatocare @zomato I placed an order at 2:30 PM, with delivery time as 23 minutes. Then after 55 minutes waiting for my lunch, I receive a call that we are cancelling the order due to some issue and refunding the amount. How does a refund seriously help in this case? Even if a

krr7220

@zomato I am a zomato delivery partner my it is terminated no customer executive is responding either TL is also not responsible Please resolve my issue

idispersonal

@zomatocare hello zomato its 2:55 am and there is a customer executive named jasmeet who is harressing me from more then an hour he has just put my call on hold and mute from more the 1 hours i am still with him on the call is the the way to provide support to your customers ?

ghaibhai90

@zomatocare I’m a Zomato dlivery partner FE 6739062 I waited 20+ minutes for an order the timer expired and I transferred it with 0 penalty. Still I was chrged a cncllation fee and my perfrmnce drpped. The delay was the merchant’s fault, not mine. Please reverse this unfair pnlty

pluckitbro

Zomato's response? Denial, delay, and evasion. They are actively violating the consumer's Right to Information. Zomato acknowledged the app complaint but immediately forced me to move to email. I mailed the photographic evidence the same day.

imakhil09

Hey @zomatocare @zomato i have spillage issue with my order unable to report it in the app

GadodiaKavita

@zomatocare @zomato I have placed an order for fresh fruit cake, the cake came in mess condition and I am unable to get the right resolution even after paying 1200, bucks. Very poor service of looting customers. Please arrange for replacement or full refund.

thakurdeepak623

I am a rider in zomato and my id was terminated by zomato since 2022 due too identify issue , after many mails and support ticket nobody was helping me , after all I twitted and ya gges to ceo of Zomato, Mr.Depender goel , but such he is also not responding.@zomato @zomatocare

AmjadrahebaKhan

@zomato @zomatocare This is my order no #7522081595 I received wrong order i spoke customer service arihant he not resolved it. Very bad service zomato.

PiyushJGahuja

@SwiggyCares @amar_gupta22932 It is with all the moment i switch to zomato it works bhai. Mere orders dekho. Bolo same vendor ka same jaga ka zomato ka screen shot dalu

Prince___ajay

@zomatocare @zomato from today onwards I'll prefer to each and everyone to do Swiggy or other. Delivery companies, worst experience, even i explained whole issue and after that same thing happens. If you want to connect plz call me on my zomato id. FE3824110 urgently

Prince___ajay

@zomatocare @zomato when you called me previously that time I clearly mention that I didn't want any third party for payment but still you did this.plz sort out my issue else I have to go with other delivery companies

VazzyWeb3

@Houseofyogi Corporate stealing from workers and they want customers to make guilt. Ex - Swiggy, zomato Extremely promoting tips in their apps. Shameless corporates!

MoneyMitra2025

• Alkem Labs (#Alkem): Armenia regulator issues zero observations • TCS (#TCS): US court upholds $194M damages in DXC case • Zomato (#Zomato) / Swiggy (#Swiggy): New Labour Codes live from Nov 21 • Lupin (#Lupin): FDA Form-483 (7 obs) for Goa plant • Natco Pharma

punit_soni_1

@zomatocare @BurgerKing Am unable to file complaint on zomato app as it's saying to upload videi but there is no way to upload video

Srikant7234947

I’ve been facing the same issues again and again with both Swiggy and Zomato.Spilled packages, wrong or reduced quantities, and late delivery Despite charging extra for everything the service keeps getting worse.when you raise a complaint, no resolution @SwiggyCares @zomatocare

k_j1990

@zomatocare @WHOCARES1886 Ya zomato looks like restraunts are not at all in your control, my complaint was completely igined by both zomato and restraunt

KaiyiI86063

@zomatocare One of the worst experiences with @zomato . ? Raised a genuine issue about my order and the support team completely mishandled it. Is this how you treat loyal customers? #badservice #zomato

chaus_rehan

@SwiggyCares @Swiggy Subject: Formal Complaint Regarding Unfair Payouts, Wrong Penalties & Rider Exploitation To, The Grievance Redressal Officer, Zomato / Swiggy (Whichever platform applicable) Sir/Madam, I, a delivery partner working on your platform, submit this complaint regarding continuous loss

nandaniagarwal0

@zomatocare Despite not having placed any order recently, I’ve received over 10 calls from random delivery partners over the past 24 hrs. We’re being connected through Zomato’s official no. and each time the partner is equally confused. This is your error- pls rectify ASAP

bhattbadshah2

@deepigoyal Hi sir Good morning. I am unable to go online in my Zomato delivery partner app, Due to identity verification failure .My info? Name :- Vishal bhatt Fe i.d FE7368928 New phone no. 9805079387 Pan no. DPWPB4629L Adhar no. 480689649729 Warm regards, Vishal bhatt.

Varsha01985433

Very frustrated, Now a days Swiggy and zomato serving worstest services order something received something else after that I complaint and get nothing from them @Swiggy Just an hour before I order momo and burger received partial order from @aligarhmomo I complaint and no help!!

aditya_28382

@zomatocare i use zomato multiple times nd all prepaid payment why im never allowed to do cash on delivery?? Can u fix this issue cod option always says not available at the moment

kalidas186262

@zomato my pod is not working

kumar_invest

@piyush_trades Angel is sun set industry Groww is sunrise industry Tech valuations are larger . Buying or not buying is a different issue but Groww or Zomato will definitely charge a premium.

MadsterYT69

Order ID 7489601389 Received the order completely spilled and damaged. Zomato customer support is not responding. @zomatocare @zomato What kind of service is this

PrachiiSharma28

@mohsin049 @zomato Issue resolved?

yasarkhan8586

This keeps happening again and again. Delivery partners should not live under constant threat of incentive loss because of a broken zone allocation system. Fix this immediately. #Zomato #DeliveryPartnerIssue #UnfairTreatment #SupportDeliveryPartners #zomatosupport #deliveryman

SmritiKhandelw6

@zomato This is happening repeatedly with zomato kolkata that orders are getting very delayed with the watches of zomato people not working and every time they are just writing a apology message. You must provide a compensation

drmalik1993

@zomatocare zomato services have become a joke, frequent delays, repetitive useless responses from customers executives. Delay of 25mins is not slight delay. Why should i bear cancellation chargers. 7479707057 order ID

Nivedit41989396

Had ordered a birthday cake from zomato. It got cancelled without a single call stating that the phone was unreachable. I have to celebrate a birthday, how are we supposed to, with this pathetic level of service. @zomato , @zomatocare Refund or send the order duly... Frustrated

TanavR60510

@zomatocare @zomato unable to make any transaction via Zomato money my money is locked pls help me out your worst ai bot is saying that it failed bcoz of payment gateway error when is it going to resolve pls reply...

chunkkiemunkkie

If you live in powai area and crave for a @dominos_india . Do not order from their app use Swiggy or zomato instead. App is guaranteed to delay delivery by 20 mins. Swiggy always comes on time. Vikhroli West outlet is shady

Pthapliyal

I always thought that Zomato will improve their services but I got disappointed 2nd time...horribly experience of delay in delivery then I forcefully canceled my order. Order#7472886764. #Zomato #poor delivery experience#

SupratikGangul5

@zomato @zomatocare You guys have the worst Customer service. I mailed you 4-5 times with evidence about the spillage issue in my order and you guys just ghosted me. No replies nothing from your side. Are your guys high? Swiggy support>>>Zomato guys!

Rohan0966

There is a problem with the app, it is not recognizing the AU Ivy card offer. Am meeting all T&C for the order. Still, not able to apply it. Always gives the error. @zomato @zomatocare

Abhib26

@zomatocare @zomato received wrong ordered, when trying to complaint l, zomato customer care totally ignored the complaint, very very bad experience.

AkashGhate43059

@zomatocare I repeated my problem regarding my refund but I didn't receive refund Worst service provider is zomato and untrusted.

kapoorsahab013

@simpl_support @getsimpl my simpl is still not working it doest show on zomato and swiggy i am sure it is suspended there is no technical glitch will you guys please reactivate it

EditorNaive

Hey Zomato, @zomatocare can you check dm, Order error lead to some complications.

RathodTilak5

@dominos_india For nearly 20 days, your app keeps showing my nearby store as “offline”, even though the outlet confirms it’s fully active. Because of this glitch, I can’t order through the app — while Zomato shows the same store online and accepting orders!

pulkit_wagadre

Worst customer service ever, they ignore your emails and calls regarding the issues faced by you. @zomato @zomatocare Order ID : 7335890300

Akanksh62117716

Extremely disappointed with @zomato @zomatocare , I received totally different order and while complaining you guys are stating that we will share feedback to restaurant what will do i with the feedback , why the hell you guys provide an option of complaint! Order id 7381503467

KshitizBha29183

Immediately raised a complaint through the Zomato app multiple times but there has been no proper response or resolution from your team. Also tried to connect with a customer support executive but they did not take any appropriate action or provide response. @zomato @zomatocare

chirag4882

@zomatocare Already tried multiple times to connect support team. Raise issue on email as well. They denied my claim. Really frustrating and disappointing. #fraud #zomato @deepigoyal

syedsaifiali1

Extremely Disappointed with Zomato’s Customer Support I’m honestly frustrated with how Zomato handles customer issues. Their chat support is pathetic.

AnilPratap25403

@deepigoyal hello sir I am Anil Pratap Singh one of zomato customers my issue is today i ordered from zomato but have nao received my order. And delivery status is delivered. I tried to call many time delivery partner but not able to connect the call.

rnjn_ayush

@zomatocare How many hours are required for Zomato to check the issues?

Zomatobehror

@deepigoyal @zomatocare Sir, I am a Zomato rider from Behror. My ID has been blocked showing “distance pay issue” but I haven’t done anything wrong. I am a student and really need this job to support my studies Please help reopen my ID so I can start working again id FE5722754

r_agarwal_12

VERY WORST SERVICE PROVIDED BY @zomato AGRA. AS A GOLD MEMBER WE SHOULD HAVE RECEIVE THE ORDER AS SOON AS POSSIBLE BUT IN ZOMATO's CASE THEY DON'T GIVE ANY VALUE TO ITS GOLD MEMBER. I HAVE ORDERED ON ROLL AND POTATO WEDGES FROM FASOOS FIRSTLY THEY WERE SAYING RIDER ISSUE (1/2)

Peeyush42299996

@zomato @zomatocare fake cheap service DELIGHTBITE Code not working after i want to placed order

veduL22

Dear @zomatocare @zomato I ordered butter garlic naan instead of it they send butter tandoori roti when I lodged complaint you said me to wait 72 hours then also nothing happened no case id was created

ThatThinGuy_

@zomatocare Technical glitch of zomato and I have to pay for it great!!!

santoshhhe

@zomatocare payment debited from UPI but not credited to Zomato. Some technical error on Zomato. Can you help?

dewendrap04

Critics laughed. Investors panicked. But customers didn’t stop ordering. Zomato’s app crossed 100+ million downloads — one of India’s most used apps. The business model was maturing quietly behind the scenes.

HarsoorYat29242

I received a wrong but @zomato was not responding properly ? @zomatocare

beingshakunt

@zomato It’s been two days since I raised a complaint about my undelivered order, but there’s still no response or solution. I’ve requested a callback multiple times, but haven’t received any.”

faizanshaikh4u

@zomatocare @deepigoyal in what world do you think your customers will be happy talking to a stupid chat bot when it comes to support? You need to understand we customers pay you for using Zomato so least we expect a human connecting with us to solve issues

NewtonEins31081

@zomato @zomatocare personalized offers are not working

KitturSarf17607

@zomato Hello, I have already shared all the required details regarding my issue, but I haven’t received any response yet. Please check and update me on the status of my complaint as soon as possible. It’s been more than 24 hours.

adg5886

@zomatocare @zomato I have seen this app is cheating .. morning shown a coupon " MUNCHPOP " after 2 hrs I have tried to apply now .. it throws an error as " this coupon is not valid for you... What a fraud...

yash5616

@zomato @zomatocare i am getting incorrect order and when I complaint on your app no resolution this is how you treat your customer? Very disappointing service?

SANDEEPKANDRU01

@zomatocare This is your final chance to refund my ₹130.25 for the wrong order you delivered. If not resolved today, I will be filing a formal complaint with the National Consumer Helpline. #Zomato #CustomerService (2/2)

pachisiasharad

@Pluxee_india spent the last hour trying to find a way to get in touch. Terrible customer service experience. New card is active but not working on apps like Zomato. Pls fix this asap

avijitmohapatra

For @zomato, if you treat your customers and vendors like this one can imagine how you treat your employees. Congratulations on building such an amazingly UNETHICAL business.

_i_m_shubham_

@zomato @zomatocare i want update on my order or please connect a call to listen up my issue. This is not at all acceptable

BowlerFake

Dear Zomato Customer Service Team, I am writing to file a formal complaint regarding a deeply frustrating and unacceptable lapse in service that has occurred over the last two days. @zomato @zomatocare

VikrantSharma55

@zomato hi not getting my order delivered, hot cancellation msg it looks like your rider doesn't want to deliver. Poor service even after charging delivery charges, platform fees

_i_m_shubham_

@zomato @zomatocare is there any update regarding my complaint? I found hair in my roll and then some unwanted thing and you guys still acting normal? Atleast i need a call ASAP to elaborate my issue..!

JhalakShrotriya

@zomato @zomatoccare is a horrible experience, ordered an item worth 295/, zomato guys delivered a wrong item. Now when Raised a complaint, they are offering me refund of 160 /. Why the hell should I pay for something I have not ordered & no representative avlbl over the call.

Zomatobehror

@SwiggyCares I am a Zomato delivery partner from Behror All the riders in Behror have gone on strike against these issues, and we request Swiggy to please start your delivery operations in Behror city. Many restaurants, customers, and delivery partners are eage

JSTAR68004426

@zomatocare pathetic delivery by zomato soggy smelly order delivered even after complaint no response from customer service

WindyGamerGG

@SwiggyCares It’s been more than a month since dark mode is being mentioned in the what’s new section of the iOS app, even after 9 updates it is not available, I have switched to Zomato, they have a working dark mode. My issue was false info in the swiggy what’s new section.

jaadooo___

@zomatocare @ishimaru_ryouji Hey Zomato i need help asa please call me now

gourmetgarvit

@zomatocare need to connect to an agent regarding issues with my restaurant registered on zomato as res id: 22202987. This is something urgent and needs to be resolved ASAP

Abhishe93258781

@deepigoyal one request zomato me 16000 ka fixed salary din ka 9 hours ka minimum login hour , agar one order reject kiya to 25 rupees from salary cut + per km ke hisab se 4 rupay ka petrol allowance bala scheme nikal do , kuki per order base pe income nehi nikal rha ,

TRIPTEECHATTERJ

@zomatocare @zomato I had a very bad experience with Zomato , I have ordered as per the delivery time stated on the app while ordering however there was a unpleasant delay of 1.5 hours the reason of delivering through Zomato is defeated ,no respect for customer timings

Shera19887Ankit

@zomato @deepigoyal deepigoyalHonestly, Today was my last order from Zomato as neither the delivery partners are responsible nor is their customer support. First of all, the delivery partner marked my order delivered, which I didn't receive then he is not responding to my calls.

amiya21912191

@zomato how do I contact customer support regarding a payment issue? No option in the app to do it!

amitsurani138

@zomato @zomatocare My KFC order (Wed Chicken Strips Bucket) was incomplete with fewer strips delivered. Likely a packing/delivery error. Please help with redelivery or refund. Order ID: 7348187691. Thanks!

B11Agent

Hi everyone I placed two orders from zomato but both the times faced incorrect order And missing item Issue like earlier the service was good but now it has been pathetic and it has become worse than zomato. First of all the zomato people don’t let me connect with the executive

djboss5163

@zomatocare Can we get any update here regarding action on restaurant @deepigoyal seems zomato is not concerned about the issue

ssk197016

@zomato @deepigoyal Zomato directly initiated a refund — but at this time of night, where am I supposed to get the cake now!? Very bad service. Refund was initiated but despite being a Gold Member for over 2–3 years, is this how Zomato treats loyal customers?

samay_maru

Guys it's been 72 hours my issue hasn't been looked into, at least give me a legitimate response, neither you guys are speaking nor restaurant is picking any calls. Order id 7339377815 @zomatocare @zomato #CustomerExperience #Customerfraud

Saksham1203

@zomatocare What's the update?When will you issue refund..getting spoiled item ,different item then what ordered,for this we are paying to @zomato

DRajput0310

@zomato I raised a complaint yesterday and even tweeted, but still no response! My prepaid order (5th Oct) was marked delivered even though I did NOT receive it — and the delivery man number unreachable . This happened multiple times. I need my refund ASAP. Ticket ID: 117737193

a_chukkala

Hi @zomatocare, I have an unused promo code but can't use it because I canceled my previous order during payment. The error shows "an order with this promo code is pending." Please check DM for details and help resolve this. @zomato

poojaagarwal170

@zomatocare @zomato Really unhappy with the service. Getting wrong order delivered still not getting resolution. Tired of telling the issue to multiple customer care with no resolution

Gavvie5

@zomatocare @deepigoyal Order cancel after 1 hour saying restaurant issue. Burger King confirmed no issue with restaurant as zomato charged platform fee Rs. 10/- which is unnecessary charged to provide this type of bad service with wrong information.

Gavvie5

#zomato #Eternal #dependergoyal Order cancel after 1 hour wait. Burger King confirmed there is no issue with restaurant as eternal charged platform fee Rs. 10/- which is unnecessary charged to provide this type of bad service with wrong information.

VvishalGosaiin

#Zomato Order id 7043767101 . App was showing 1+1 offer but restaurant delivered only single quantity stating technical glitch. This is day light fraud. Boycott restaurant Call chotu at Rajouri garden New Delhi

lad_ameya

@Ravisutanjani Zomato has become one of the worst service providers with the worst and worst customer support. Everything is fixed and automated so you just have to struggle for not getting any responses. Very pathetic. Switched to Swiggy.

bhargavaAkshat_

@deepigoyal Then you really need to get a hang of what's happening around in your company Mr. Goyal. For Zomato's customer support, even pathetic seems respectful. The AI chatbot is irritating to another level and no matter how serious an issue is, we can't connect to a human

occi_vaibhav

@zomatocare @zomato Order id 7039759337 I have ordered through zomato where items are missing but zomato support never listening to me. They never resolve any issues properly worst service I have ever experienced

arup4200

Very heartbreaking and poor service by zomato @zomato @zomatocare

sumit110486

I wish I will starts again working with Zomato , in 3 days I understand the importance of Zomato as well Customer called me about why my Zomato not working .. I just saying it’s technical issue but truth Zomato Staff not responsible and not helping me out

Aditya1nair

@zomato @deepigoyal your delivery executive is stuck because his phone is not working and your LLM states the order is running delayed due to traffic with no resolution being provided. How is this a satisfactory support experience?

anujagrawalace

@Ravisutanjani Thanks for pointing out this shabby behaviour this platform are doing mostly zomato, just focusing on profit and no after sale/customer service

Corvopromax

@zomato @zomatosupport I was promised a ₹187 promo coupon for order ID 7023015608 due to a delay. I waited over an hour past the expected delivery time and still haven't received the coupon even after 2 hours. I emailed too no response. Please resolve this ASAP. #Zomato