Ubisoft Connect
Ubisoft Connect is a gaming app store that sells and distributes games and enables online gaming. When Ubisoft Connect is down, login may not be working, users can't purchase or download games or online gaming through its servers is not available.
Ubisoft Connect reports
Reports about problems with Ubisoft Connect
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@UbisoftSupport I have still not had any resolution. All attempts to submit through the Ubisoft support site have been met with blank/crashed screens. It there someone that I can live chat with? -
@Ubisoft Whatever one that responds to a support ticket issue in a professional and timely manner.. -
@EssentialGames_ Hello Essential Games, our colleagues of the Ubisoft Help website will respond to your support case as soon as possible. If you share more details onto your issue here, then we can determine our options we can offer you on X. -
@UbisoftSupport Yes sorry for the late response I don't use Twitter often. Yes I am still encountering the error code. I also found out that ubisoft in itself isn't supported here I think cause I can only log in on your app or website if I use my mobile data, and it ran out so it logged me out -
@Garfieldisdoc And most importantly, Invites through the game rather then Ubisoft connect, it seems most issues with my game is due to the Ubisoft connect -
@UbisoftSupport Hey it would be great if the ubisoft support would help when peoples emails got hacked, and not just say "sorry we need to verify ownership", not realising that i cant give a code without email acces. I understand its security but there has to be other ways to verify. -
@OpticSkies @KangruKenny Cool and their are graphic designers who have seen it and touched the scene working with teams and Ubisoft themselves that had no problem with either or -
@cramscythe @KirkNAO I disagree with it having to do with going woke. Somethings definitely go broke after woke but in the case of Ubisoft I believe it's chasing the purple dragon, Live service games. -
@xshortnose Hello xshortnose. Sorry to hear that you cannot access Ubisoft Connect at your location. Can you tell us the name of your Internet Service Provider? Did the connection work for you before and stopped or is this the first time you are trying to access our services?
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I get the defenders’ point that “it’s just a game” and the critics’ concerns as well. Ultimately, Ubisoft’s failure to handle the controversy properly is to blame. Hopefully, they’ll learn from this for their next game. -
I get the defenders’ point that “it’s just a game” and the critics’ concerns as well. Ultimately, Ubisoft’s failure to handle the controversy properly is to blame. Hopefully, they’ll learn from this for their next game.
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I get the defenders’ point that “it’s just a game” and the critics’ concerns as well. Ultimately, Ubisoft’s failure to handle the controversy properly is to blame. Hopefully, they’ll learn from this for their next game.
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I get the defenders’ point that “it’s just a game” and the critics’ concerns as well. Ultimately, Ubisoft’s failure to handle the controversy properly is to blame. Hopefully, they’ll learn from this for their next game.
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@UbisoftSupport Pls check on this support ticket [Ubisoft Support Ticket: 22777588] -
@UbisoftSupport @Ubisoft so when you gonna fix the hacker issue of them being able to crash your game with no error? iv been banned 4 times now because of them -
@TheGodlyNoob Me working as a customer support at ubisoft reading this :( -
@UbisoftSupport My Ubisoft connect app is on my console but it is not being used or running in the background during matches. Also, other players have been affected based on in game chat conversations -
@R0KeM Are you using Ubisoft Connect overlay on your console? Try disabling it, if yes. Also, is this FPS drop and stutter happening for all players in the match or it affects only Xbox players?
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@UbisoftSupport Hi, my Profil Ubisoft was hacked ! My mail has been modified I make a request on the Ubisoft Website but no response for 5 days ! Please I just need your help... I can't play R6 -
@ItsJoCa10 @UbisoftSupport Ubisoft and other gaming companies often have planned maintenance, but they also experience unexpected downtimes due to server strain or hacking attempts. They also do several maintenance they get high traffic or some techno issues. It’s not their fault. -
@vexmlk If I can get it working because ubisoft connect doesn't work anymore for me lmao but if it does, prepare to lose :p -
@Pray4TheBatman @Tomoejp1236 Legally ubisoft can't just use these sites. Japan isn't like the rest of the world, you have to get written consent to use it. Ubisoft should have known this, but it's likely they didn't do research. It's not censorship, they did it to themselves -
@VartioArtel @rhedak1 The problem of course being that Ubisoft is trying to pretend it's "historically accurate" or at least they did right up until the major backlash started and now all their simps are saying it's "just fiction." -
@UbisoftSupport I can't log in. To ubisoft website it keeps on loading -
Anyone know a fix of the Ubisoft PC Windows 11 issue where it crashes your PC? -
@VictorNoronha_ @Ubisoft SEND ME A DM FOR ASAP RECOVERY… -
@KaneB_R6 @Ubisoft Server crashed -
“Connectiom to the Ubisoft servers failed due to heavy traffic. Please wait a few minutes and try again.” -
@UbisoftSupport Ubisoft servers are online but friends list is unavailable? I’ve tried restarting my PC and Ubisoft Connect itself. Still have no friends list though?on X
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@UbisoftSupport dear ubisoft, i just lost my authenticator and my phone is gone because i changed my phone number now i cant even enter my acc. I am using the recovery codes sent by email, but they are not working. Please help. -
@UbisoftSupport If I don't get help immediately, I will contact my lawyer and demand the money back for my games that I can't play because I can't log in to Ubisoft Connect. -
@Casper896056061 Hello Casper, our colleagues of the Ubisoft Help website will respond to your open support case as soon as possible. If you share more details onto your issue here, then we can determine the options we can offer you via Twitter.
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@Lanceyyy240 Hello Lance, for which Ubisoft game would you have had server issues? Please also tell us the platform you're playing the game on and if the error still persists for you.
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@vktrptn Hello vktr, if you have an open support case, it will be answered by our colleagues of the Ubisoft Help website as soon as possible. For us to determine our options here, please provide more details onto your issue.
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@GrandpaDevo Hello Phobia Devo, for us Ubisoft Connect would launch as usual. If you're getting an error shown that prompts you to restart the program, can you possibly share an image of the error?
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@UbisoftSupport reply to my ticket ubisoft [Ubisoft Support Ticket: 22626291] [Ubisoft Support Ticket: 22626291] [Ubisoft Support Ticket: 22628177] [Ubisoft Support Ticket: 22643395] [Ubisoft Support Ticket: 22655284] [Ubisoft Support Ticket: 22655361] -
@Sergio_PNW @Dexerto All offline games worked fine. Games like Star Wars Outlaws just couldn’t connect to Ubisoft servers and went into offline mode. -
@UbisoftSupport Hello, how are you?I’m writing because on February 5th, I opened a new case with Ubisoft support due to an issue I’m experiencing, and I have not received a response yet. -
@UbisoftSupport AC Unity on PS4 online and uplay not working since yesterday -
Sent support email, please fix quickly, thanks! Ticket: 22740121 Ubiconnect: KolschR6 Xbox: Koisch Reason: Two step verification issue @UbisoftSupport @Ubisoft
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@xKIDx67 Hi there KID. Sorry to hear of this issue with Ubisoft Connect. What error message do you get? Could you possibly attach an image of it?
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@UbisoftSupport Ubisoft are so use to it if anything is wrong then is is they're fault,even it is Sony's -
@UbisoftSupport @oLx0nn I’m still missing my glacier skins for all operators and my grade skins platform is Xbox and Ubisoft name (SaintXiseh.) sorry for any inconveniences this message may of caused -
@VarsityGamingTV It's the PSN servers that have problems, not the Ubisoft ones -
@rodyatkt To be honest one of the most unexpected (kinda expected since AC and R1999 have similar world building) but DAMN UBISOFT -
@unxknxwnn @UbisoftSupport Tell me how UBISOFT can fix a SONY issue ? -
@TheChaosUndone @PS5Updates What is the point of this interaction? What you gain from trying to seem smarter than me and being wrong? The game is playable offline you simply couldn't access ubisoft connect or the animus store. -
@DHawkiin @UbisoftSupport ubisoft connect is down right now, all you need to do is wait don't listen to the scam replies here -
@UbisoftSupport I need help, i got the ubisoft connect error dolphin-028 . I cannot enter ubisoft connect. -
@PhthaloBlu3 @Ubisoft ubisoft connect is down right now, all you need to do is wait
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@UbisoftSupport I am trying to go into ubisoft connect and it gives me a error and to resign in, when i resign in it loads then gives a error connection and repeats the same thing -
@UbisoftSupport regarding the issue of that I cant connect to your server...my internet provider from Maxis Broadband says please tell ubisoft to refer ticket case no #22290397 and get a further help from you guys -
@Th3birdman15 @SlenderTheSir Nah you are just wrong. Ubisoft tried to claim historical accuracy multiple times, ghost of tsushima didn't. No rules in art but if you make stupid crap then you get flamed for it, simple. You completely disingenuously cut out any mention he did of Resident Evil 5. -
@AlanGrant00 The Ubisoft Connect PC app is giving you a "drastic state"-error despite not even having run in the background? ? Can you maybe share an image of the error message?
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@UbisoftSupport at unexpected moments, a window pops up informing you that the Ubisoft Connect application has entered a drastic state. And the app doesn't run in the background. -
@AlanGrant00 Hello Alan, we'd like to help you with Ubisoft Connect. If you encounter an issue with Ubisoft Connect, can you provide more details onto it?
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@Tidavzfor7 Hello, if you have an open support case, please wait for our colleagues of the Ubisoft Help website to respond to you. For us to determine our options on Twitter, you'd need to provide more details onto your problem.
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@Fncrabbs Hi! We’re sorry to hear this. Do you know whether this issue affects all Ubisoft webpages or just certain ones? Also, you've mentioned that you encounter 0_30 on Motorfest, but could you let us know if there's a specific error message when trying to access the Ubisoft sites?
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@malhuda31 Hello M Alhuda, our colleagues of the Ubisoft Help website will respond to your support case as soon as possible. If you provide more details onto your problem, then we can determine the options we can offer you here on Twitter.
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@horizontalcornn @Shiiny77 Same thing happened to me! Ubisoft is aware of the issue -
@amir1314495 Hello amir, your support case is with our colleagues of the Ubisoft Help website, who'll respond to it as soon as possible. If you provide us more details onto your issue, we can determine our options that we can offer you here on Twitter.
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@AlekNac Hello Random1, our colleagues of the Ubisoft Help website will respond to your support case as soon as possible. For us to help you here on Twitter, you'd have to provide more details onto your issue. We can then determine the options we can offer you here.
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@Ubisoft FIX THIS FRAME RATE GLITCH ON CONSOLE PLZZZ ITS SO ANNOYING, ITS ABOUT TO MAKE ME GO FERAL -
@pavoliareine Aw, that’s a shame, UNO claims another collab with issues, thanks Ubisoft -
@MrClarkEl @Grummz See, this is what happens when Ubisoft has had zero proper Japanese working on Shadows from the get go. -
@evilfunkydude Hello Michael, we'd like to help you with Ubisoft Connect. Can you provide more details onto the problem? Is the app loading slow? What do you mean with "get the Ubisoft connect app to open a little"?
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@XLAnimosity We're sorry to hear you've still encountered these crashes. Just to confirm, as you mentioned sending reports, is it just giving you the Ubisoft Connect message when the game crashes? You aren't seeing any windows or errors directly from The Division 2?
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@YngveS2 Hello, if you experience technical issues in one of our games, can you provide more details? Which Ubisoft game do you have these problems in? On what platform are you playing it? How does the problem look like in your game? ?
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@MightyKeef ...... Hey how are Bioware and Ubisoft doing Keef? -
@UbisoftSupport Ps4, sent u another email through ubisoft -
@DrunknCanuck @shoheikondo -Honestly, whatver actual problems in the game are being hidden by the vitrol to him too. Okay Ubisoft made the stupid coporate oopsidoole they all do that... but... can we get some actual critism for this game? -
Ubisoft has a lot of problems, but I genuinely hope AC: Shadows is a banger. -
@Ubisoft what is with the frame drop on Xbox it’s so bad
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@BradWardFight @Red047x Yeah, I know, but ever since subscribing on PC, even after letting it run out, the option is not available anymore due to some error that ubisoft has yet to fix. -
@UbisoftSupport Good evening dear Ubisoft support I forgot to say it but the Just Dance Controller app seems to be faulty. No matter what you try, the connection error message always appears. It would be nice if they could maybe fix this for the iOS version :) -
@SpiritWrldd Hello SPIRIT, can you tell us in which Ubisoft game you still have disconnects? Is there any error shown of which you could also share an image with us?
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@UbisoftSupport Hi Ubisoft, may I know if your servers in SEA are down or something? When I wanna login to Ubisoft Connect, it keeps going error & asking me to check my internet connection, while my internet is 100% working. -
@ContendoYT yeah, ive even tried to see if i can get a copy of raving rabbids 2 working from internet archive and it wouldnt work past opening :’) maybe if gog gets rights to sell it ubisoft will fix the issue that makes it unplayable.. -
@OfficialValorVP @UbisoftSupport So I completed the New York contracts but didn't receive the achievement. I complained to Ubisoft and they said that if I didn't receive the achievement, it was because I hadn't completed the 24 contracts. I thought it was bad because I believed I had completed them until I made+ -
@ShanTofique @Ubisoft Comprehension problems? -
@Daurhkk Hello DaurhkR6, we are sorry that you are having issues with Ubisoft Connect. Could you please provide some details regarding the problem you are currently experiencing? Thank you.
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@UbisoftSupport Trying to load up trackmania Seems like i cant open it. It says A Ubisoft service is currently unavailable -
hey @Ubisoft @UbisoftSupport Ubisoft connect est down ? Error dolphin-028? -
@Ubisoft @UbisoftSupport Connect is down. Error dolphin-028. -
@UbisoftSupport Hello, is Ubisoft Connect having issues? I cannot log in! -
@UbisoftSupport I’m getting error code dolphin-028 when trying to load Ubisoft connect, any suggestions? -
@UbisoftSupport guess there is an outage? Cannot connect to ubisoft connect launcher. -
@Inguisna @sterlinggolem Was mentioning on Blue sky earlier how Ubisoft really dropped the ball by making watch dogs 3 whatever it is instead of building on watch dogs 2 TT -
@valentinstepha7 Hello valentin, our colleagues of the Ubisoft Help website will respond to your open support case as soon as possible. If you share more details onto your problem, we can check our options here on Twitter.
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@CODUpdates I wasn't aware that I was playing a Ubisoft game. Seriously. How does this happen? -
@spreadsheeticus I want the root of the problem gone. Which are the devs that support any sort of LGBTQ+ propaganda. We tried it and it doesn't work and it's toxic for society. I disagree with Grumm'z A.I and Tencent or other Chinese companies buying out Ubisoft. -
Guys they have done it again. Ubisoft have failed miserably. Shadows is riddled with error and inaccuracies. -
@RinoTheBouncer @Nljigakulive And they advertised their games edition with a broken tori gate which is a historical site during WW2 and delayed the release on March 20th which is yet another date which a horrific event happened in Japan. Delusional gamers need to stop supporting the woke company Ubisoft -
@Javier14588201 @Ubisoft try moving on from Ubisoft games. Ubisoft isnt the only game company -
When will Ubisoft begin to control and receive monthly payment reports from organization that participate in their system and penalize them if they are unable to show the proof(taking their skin/prize pool cut). It just keeps happening and its unacceptable -
@UbisoftSupport Still not working, and the game does not show on ubisoft connect -
@FIRRIS_ Thanks for sharing the information. The error 3_3e1e269b_10 is also under investigation with our developers. Can you tell us, on which platform and also your Ubisoft username? We can then forward those also to the investigation with our developers.
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@SLordsiege Hi @SLordsiege, sorry to hear you're getting that error message. Does this appear in Ubisoft Connect or in the game itself?
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@UbisoftSupport All ubisoft games that connects to the server -
@UbisoftSupport Still not working. Maybe you guys could fix Ubisoft Connect because these seem like pretty strange fixes to expect users to do.
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@UbisoftSupport ubisoft please fix the god gamn servers i cant play -
@Ubisoft Can you finally fix yours severs? It's not first time that players can't play normally, because of servers issue -
@PlatinumGamr Same here. I think they'll be fine to be honest. They had these same issues with Vivendi trying to take over after AC Unity hurt Ubisoft as a company badly. Ubisoft seems to go through this bad stretch once a decade. They need to stop chasing live service and get back to basics. -
@RoccoSinico @UbisoftSupport I’ll advise you hit Startechna up in IG complaining to him about this issue, Ubisoft won’t respond to your complaints about This glitch
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@FrstG0xd I was definitely on the fence for a bit but they seem to have polished the hell out of it with that delay. This is do or die for Ubisoft. -
@Wozzleman Hello Wozzle, if you still encounter the Dolphin-028 error with your Ubisoft Connect, have you tried using a different internet connection yet, like a mobile network? Ending the Ubi Connect app via Taskmanager, and then starting any Ubisoft game via its .exe-file might help too.
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@Ubisoft fix your game I can’t join back into my ranked match all I get is matchmaking error my internet is fine. -
@UbisoftSupport Playing on PC through Ubisoft Connect Launcher in the Eastern USA. Thanks. -
@UbisoftSupport Are you running maintenance right now that is preventing logging into the Ubisoft Connect client? (Dolphin error 34)? The support site mentions maintenance at 23:00 but does not list a timezone and the notice was not localised for my region. -
@UbisoftSupport I've also filed a Ubisoft Support Ticket (22592559) for your reference about this lag issue. -
@NVIDIAGFN Hi, r6 connected to ubisoft is still under maintenance for 3 days, is there any news? -
@Ubisoft do better. I get disconnected from a game either due to server error or ddosing and I get a ban. Your devs, your game, your security, and your investigations into cheating are a joke. Way to destroy what could have been an amazing game with a rich legacy. -
@UbisoftSupport Anything for the negative scores on Xbox One/PS4 also? Just want to make sure that, if there was anything altered during the Ubisoft server maintenance that I am not aware of by the time you get my post, I am up to date and fully informed. Thanks once again for the help! -
@ggNemtor Hi Nemtor, sorry to hear you're unable to access Ubisoft Connect. Which platform are you playing on? Do you get any specific error codes?
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@UbisoftSupport @kevinthepro2 I have the same problem Ubisoft since 5 days ago, please fix I can't connect 😰 -
the new siege event is actually so broken its insane ubisoft pls fix it ty -
@Ubisoft How hard can it be for you to fix what’s actually important, your servers, literally spent 10 minutes trying to load back into my ranked game and got connection failure 5x, I restarted the game and my PS5 so many times and submit my case but it says there was an issue.
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@UbisoftSupport Hey! I saw recently on your main support website that there will be a scheduled maintenance of some Ubisoft online services tomorrow at 12:00pm EST. Would you be able to tell me if this outage will affect Rayman Legends servers at all? Thanks for the information!
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@UbisoftSupport @kevinthepro2 Same here, unable to login from the game. Ubisoft website works fine. -
#RainbowSixSiege #Ubisoft fix your servers man. i lost power and when i came back and tried reconnecting to ranked it said connection failure?!?! now i have a ban for no reason. yall wont let me connect and then give me a ban. W servers. #fixyourdamngame -
@KingSammy001 Hey King Sammy. You have responded to a Ubisoft Connect error Dolphin-028 message. Are you experiencing an issue with Ubisoft Connect or The Crew Motorfest that is giving you error 0_30? What platform are you using?
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@growtopiagame Nice job ubisoft now i cant log in
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@MarcoCorrosion Or blame consumers for the problems of the development and publishing of the game ala Ubisoft -
anyone else have the glitch where your teammates die 30 seconds into a round? great matchmaking @Ubisoft -
@skolinskiii Hello Skolinski, we cannot see any outage for the Ubisoft Connect server having happened. Do you have still problems getting into your Ubisoft Connect? Is there any error shown of which you could share an image with us?
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@ChxngeA Hi bbuegvrjknw. We're sorry to hear you've been seeing this Dolphin-028 error. Just to confirm, this is occurring when trying to initially login to Ubisoft Connect or is it appearing in-game?
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@UbisoftSupport @MickKoffiiiii Is there any update on this? Still can’t connect to Ubisoft server on switch version -
@UbisoftSupport hi my Ubisoft won’t load up and I am getting the dolphin error code I have tried the command prompt solution and it is not working please help -
@UbisoftSupport Is there an outage going on? I am unable to login to Ubisoft Connect but I am able to login to the Ubisoft website. Thanks. -
@UbisoftSupport Ubisoft connect dolphin 28 error. How do I fix this?
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@Sakerift @TTBN_GAMING They are not equally fictional. Ubisoft advertised Yasuke as deeply grounded in historical fact only to release a statement to 'clarify' that it wasn't supposed to be accurate. One is a realistic setting with fantasy/sci-fi elements. The other isn't even trying to be realistic. -
@Jyrhy_ Hello Jyrhy, we'd like to help you with this connection issue. Can you tell us, for which Ubisoft game this error is appearing and the platform you're playing on?
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@thepolandstick Okay, the popup usually should contain the login section, and the login window is working for you on our other Ubisoft websites ?. Have you tried using another internet connection or device yet? Maybe opening the website on your smartphone?
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@gio_lyon04 Hello gioooo, we'd like to help you with the PANDA-0004_0002 error in your Just Dance 2025. Can you tell us, on which platform you're encountering this error? Did you try any steps from our Ubisoft Help website against this error already?
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@UbisoftSupport "The Ubisoft servers are not available" this accurate or is the problem on my end? -
@Ubisoft @UbisoftSupport i tried playing just dance 2025 today and yesterday and it keeps popping up with an error code that’s PANDA-0004_0002 and going to the support link at the bottom was no help so i’m confused on what to do now.. -
@Ubisoft @NintendoAmerica Turn back on Xbox 360 ps3 Ubisoft servers. Watch Dogs Xbox 360 ps3 matchmaking for ranked. Rayman Legends Xbox 360 ps3 time trials timer for cups given. I can’t get amount needed Awesomeness lvl 11 because of time trials timer is glitched broken timer infinitely stuck for weeks -
@UbisoftSupport Fix your game. Haven't been able to login into ubisoft connect for the past 6 hours because apparently my internet is not working. It is. Why can't I login to Ubi connect? -
@UbisoftSupport can you please fix ubisoft connect? u are the only one having problems every time -
@UbisoftClub can't invite anyone in #RainbowSixSiege seems like a server issue @Ubisoft fix it -
@UbisoftSupport Hey Ubisoft, I have a problem with R6.When i go into a rangmatch i crash evrey second day in the mid game and i can not reconnect and it show me error.I think its a bug of your game because my Internet is good.Please unban me it Happend the 4 time and now i ban 2d -
@reecetaylor529 Sorry to hear that the issue still persists. In this case, we recommend you keep launching the game through Ubisoft Connect.
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@Ubisoft I’m back with a little bug announcement but I dont know if anyone else has this problem or it’s just me but I can’t place a charm on Blackbeard’s shield and it’s pissing me off because I see other people have charms on their Shields but I Can’t -
@Asylum_Core2 This site offers support for the physical card game. Please contact Ubisoft Support for help with UNO on PlayStation. -
@TheTrue_Seal @_L3vi3 It has too many issues moving forward which will really hurt it. There is no way it will reach the numbers it once did. Ubisoft is in trouble. -
Hello my Friends, i bought Ubisoft+ Premium and everytime when i try to download a Game it says "The CD Key or Activation Code is invalid. Try it again" how can i fix this Problem? @UbisoftSupport -
@pinsonkaua Hi Kauã, sorry to hear you are getting this message when trying to log in. To get a better overview on this, did you try logging into your phone first before trying to log into Ubisoft Connect?
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@T3NC1V3 @IGN They might, but clearly IGN could use the same communications training Ubisoft needs. -
@Moodywehateyou also being first is ubisoft words not mine...on X -
@UbisoftSupport hey I’ve been having this issue for a couple of days now and I can’t find a fix but when I launch r6 on my pc from the Ubisoft app it takes forever to open and once it does it gives me this error code 6-0x00001000 can’t find a fix and never had this issue before.