Fitbit

We haven't received many problem reports for Fitbit yet.

If Fitbit is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Fitbit reports

Fitbit offers a fitness platform. When Fitbit is down, users may be unable to upload and view new activities, login isn't working or they get general error messages such as server connection error.

Reports about problems with Fitbit

edwardgonzalez

06/06/2025, 09:14 PM

@FitbitSupport My Fitbit is not connecting, anyone else having this problem on Pixel phones?

FitbitSupport

06/06/2025, 08:45 PM

@huntzki Hi, Josh. Sorry for the trouble, and that's not the experience we wanted you to have. We're glad to know that the issue is resolved, but please keep an eye on your Fitbit app and device. Do not hesitate to contact us back if you run into any more problems.

devonye_

06/06/2025, 06:17 PM

Anybody else Fitbit not working?

KathleenWhite1

06/06/2025, 02:43 PM

Does anyone else have problems keeping their @fitbit charged? Mine has always been crazy. I had 99% last night at 12-midnight. I put it on and went to bed. I woke up at 7 and it's now at 47%. It's been 9 hours and 43 mins! Wtf.

lgfeech

06/05/2025, 05:59 PM

@FitbitSupport my Fitbit screen has just stopped working. It’s fully charged this morning and screen is up high. The wee side button is vibrating when pushed but screen totally blank. It won’t even connect when opening app. It’s only 2 years old.

KrisaMagdalena

06/03/2025, 09:09 AM

@FitbitSupport my Fitbit versa 3 suddenly stopped working, blinking og vibrating and then totally dead… why? And why can’t I send an request to support by mail?

TanyaEvadne

05/26/2025, 06:06 PM

@fitbit @FitbitSupport You've sent me multiple faulty devices, including a failed replacement You now say nothing more can be done. All I wanted was a working product I paid for in the first place - how is this fair? #Fitbit anyone else with a similar issue?

sooodjay

05/24/2025, 01:51 PM

I’m so mad my Fitbit stopped working

NatalieWallen3

05/24/2025, 05:59 AM

@FitbitSupport @fitbit Shocking customer service. My watch has broken yet again ( 1 month ago) and I’ve tried to escalate – still no manager, no update, and no sign of my replacement. This is beyond frustrating.

KM_Guy

05/22/2025, 03:16 PM

@FitbitSupport - My Fitbit will no longer turn on… Seems like I was battery problems and now it just won’t turn on at all… I tried to reset it and I’ve checked the charger against another Fitbit and the charger is working fine I have a charge five Fitbit What should I do?

remsdrongo

05/22/2025, 11:53 AM

@FitbitSupport Hello. The NEW Charge 5 your company sent to my Mom last July, is broken today. It showed fitbit mark and no work several times yesterday. About one hour ago, it showed some horizontal lines blinking, then dark.

blueshiftmusic

05/22/2025, 05:44 AM

@FitbitSupport the app is no longer reading my weight from Health Connect as of May 19. My other apps continue to read this metric without issue but Fitbit has stopped. I have tried dis/reconnecting and resyncing

SukumaranHarish

05/19/2025, 11:40 PM

@FitbitSupport I have a versa3 and it stopped working few days back, I tried charging it and I don't see it getting charged. Following is the email id used in fitbit app, hari1447@gmail.com. Need help

rellekl

05/19/2025, 06:52 PM

@noom @CobaltBluePress Don't waste your time contacting Noom. Their customer service reps are clueless and have no IT knowlegde. They refuse to escalate to an actual IT department because they don't have one. I've been dealing with constant disconnections with fitbit that they try to claim is me

kennywong

05/16/2025, 09:11 AM

Hi @FitbitSupport ... My Fitbit Charge 5 stopped working this morning as it got immersed in water for some time. I have since placed it in a bag of rice (about 5 hours already). What else can I do to revive it? Thanks in advance

drseanmullen

05/15/2025, 12:43 PM

If you live within driving distance of Champaign-Urbana, Illinois, and you want to participate in a similar study, that provides a Fitbit as an incentive for participation, please drop me a line and I’ll connect you with my lab as we have an ongoing trial on this very topic!

pchristy71

05/10/2025, 09:01 AM

@CLARYpodcast @thewriterme Nicole Shanahan says she's in favor of harvesting your medical info.. such as info from Fitbit and lab results and such. She's in with silicon valley , I hear. Nicole says there's a huge conflict of interest with the harvesting issue

itzkingofthe90s

05/10/2025, 07:24 AM

@ianzelbo Personally I’ve been loving the Fitbit charge 6. It has great fitness tracking and sleep metrics. Have no complaints other than the frequent disconnects from the phone but syncing it seems to fix the issue

abc1012101

04/30/2025, 01:12 PM

@FitbitSupport hi my Fitbit app isn’t loading my weekly goals or syncing my data correctly from my watch. This happened after an update, then there was another update and still the same issue.

windymassiveuk

04/29/2025, 10:20 PM

Hey @fitbit @FitbitSupport what’s with the app freezing all the time n loads of features just showing blank pages? Was a fine a week ago. What ever that update was a few days ago has made it nearly unusable ! :(

ieatdoyoung

04/23/2025, 08:13 PM

whys my fitbit not working??

noom

04/18/2025, 12:56 AM

@rellekl Fitbit is currently experiencing an outage, and our Developers are actively looking into the cause. We will reach out via your support ticket once we have an ETA. Thanks for your patience!

LOWCALSHARKS

04/16/2025, 10:04 PM

@fadedmoon40 ofc!! happy to help, if you have other fitbit related issues im here to help, i seriously do not recommend their support site ??

IWillwRexYou

04/15/2025, 09:43 PM

@Andy_Kiryazov @FitbitSupport Similar issues over here as well! At least once a day only partial information syncs with the app but my calories expended don't update. I usually have to restart my phone and even then, it doesn't always update. Right now my Fitbit app isn't even opening!

spaghettitss

04/12/2025, 09:02 PM

so I got my second replacement fitbit today and I've been trying to update the damn thing for five hours now and it's not working yet

OverfitOasis

04/10/2025, 04:06 PM

@M4Y4VI our goal is to create a risk model that detects whether an injury is likely to occur. we use sensors from fitbit and apple watch for our data. then after, we hopefully prevent a dangerous incident from happening in the near future. ?

delucinal

04/06/2025, 11:37 PM

Anyone else had the issue of their fitbit not syncing with the app no matter what or is it just because i have the cheapo inspire 2

MyFitnessPal

04/03/2025, 01:37 PM

@BlodynMs Hello again, Thanks so much for writing in and letting us know about the issue linking your Fitbit. We are aware users are experiencing issues with their Fitbit integration, but we have worked with Fitbit to resolve these issues and we're seeing significant improvement. Thes...

GrantSRivers

04/02/2025, 05:35 AM

Anyone using a @fitbit and having trouble with the alarm not working?

SherriKey67

03/30/2025, 07:50 AM

@FitbitSupport I reside in the UK and am tired of having to contact support every time it's not working. It's primarily the app that is absoutely vile. ALL of the other apps I have on my mobile work great but Fitbit is just a cluttered useless mess.

IamLeafAnn

03/25/2025, 11:47 PM

@CQDeano @fitbit Sheesh ?...must be a software glitch because it only started happening for me, at least that I noticed, after I had to do the software update last week. It's showing paired with my phone's Bluetooth, so I don't know what the heck is going on

Ko_Ver

03/25/2025, 05:28 PM

Today I discovered that troubleshooting fitbit device syncing issues are worse than dealing with printers.

MyFitnessPal

03/24/2025, 07:27 PM

@emmyrobinson @FitbitSupport Thank you for contacting us. We are aware users are experiencing issues with their Fitbit integration. We are currently investigating the cause of this and hope to identify a resolution as soon as possible. Please see our tech forum post as updates become available (...

gogs42

03/23/2025, 11:31 AM

@MFP_Ops hi is there a problem with Fitbit syncing to MFP mine hasn’t since Friday…

JaganN83

03/22/2025, 04:00 PM

@FitbitSupport my Fitbit watch stopped working where to service in Chennai (India)

pianogurl13

03/19/2025, 11:53 AM

my fitbit screen stopped working and i threatened to never workout again guess who powered on today

JeffRynders

03/19/2025, 12:25 AM

@madebygoogle Your fitbit products are horrible. I purchased a Charge 5 that stopped working a month after the warranty and got they said they couldn't help me. I stupidly purchased a Charge 6 that same month and now it's not working within 2 months of the warranty. Boo!

WtrLammers

03/14/2025, 08:53 AM

@Vitality_UK when will Fitbit activity points syncing be fixed? I can’t keep claiming missing point for the each and every day. — don’t refer me to some automated support page — can you be more transparent about your technical issues?

kerryw83

03/12/2025, 06:06 PM

@fitbit 4 days of a broken Fitbit, 24 hours to reply to each email to then be told to reboot - I’ve told you I’ve done this. This service is not ok! No chat, no calls, only emails that are totally useless, no help so far 10 emails and nearly 4 days in.

JMStephano

03/11/2025, 11:33 PM

@Mlcstyles @FitbitSupport There’s quite a bit of discussion about this problem on the Fitbit Community website. No fix as of today.

George_Girgis23

03/09/2025, 08:36 PM

@smccrae13 @FitbitSupport It has been really bad. Even since that latest update to Fitbit.

FatherShed

03/08/2025, 05:00 PM

FOR INFO IPhone 16e users PLS REPOST Bought phone recently & paired BeatsFlex on Bluetooth but audio stuttered. Caused by Bluetooth for FitBit Inspire HR. To resolve issue had to delete FitBit completely. Told Apple & hoping they fix bug. May happen with other apps.

singurunb

03/01/2025, 03:48 PM

@FitbitSupport My fitbit screen is not working and the screen has popped out. Where do I repair? Checked with reseller @titanwatches but replied that only selling is their part and not to bother about service for this. Customers are at the receiving end.

thinbafoon

02/28/2025, 05:19 PM

anyone else having problems with fitbit and it constantly showing you’ve done more steps than you have before it goes back down again? It’s been annoying alerting me anytime I’m close to getting my minimum 10k before I’ve even gotten it because it thinks I have??

ningsellesgffr

02/27/2025, 11:30 PM

@fleuretics i haven't had issues and you can connect music and texts on it! the fitbit app is also easy to use

RidgeFarmer

02/27/2025, 10:23 PM

@ePandu @RaoSumukh I hope your fitness tracker is better than mine. I had a Fitbit and it sucked. Currently trying the Oura and it does a really lousy job tracking sleep (consistently missing large portions) (the Oura’s pulse monitor is bad too -consistently off by 40-45 bpm versus my chest strap…

aunirexic

02/26/2025, 03:59 PM

@AiOhthorexic @myselfspo could also be bad metabolism, incorrect calorie tracking/activity tracking (that's why i recommend a fitbit or apple watch), or you're at a plateau and need to eat regular maintenance or gain a bit so then you can lose it

Littlelissy87

02/24/2025, 02:42 PM

@HalifaxBank can I open a case against @FitbitSupport if I have a 4m old Fitbit that is defective and they’ve been supposedly working on trying to fix the issue for 7 weeks and still not offered me a replacement or refund? Thanks

NewsOrbitX

02/22/2025, 02:43 PM

Fitbit Updates Trigger Battery Drain Issues: Recent updates for Fitbit Charge 6, Sense 2, and Versa 4 appear to be causing significant battery drain for some users. Google is aware and likely investigating. #Fitbit #BatteryLife #TechIssues #NewsOrbitX

verniejtweets

02/21/2025, 12:16 PM

I’ve been having so many issues with my fitbit since they changed the fitbit app It’s time I join team apple watch I fear ?

Littlelissy87

02/20/2025, 06:35 PM

Imagine reporting a faulty @FitbitSupport 6/7 weeks ago and they are still trying to tell you they are trying to fix the error ??‍♀️?❌. Don’t worry I will continue with my morning swim…the one my Fitbit tracks but I don’t do ??‍♀️?‍♀️

TripleSticks33

02/19/2025, 01:06 AM

@madebygoogle my mother cannot log into Fitbit with Google or the Fitbit login with the app on her Samsung Z-Flip 6, is there a known issue?

sibylvaticinatr

02/17/2025, 10:37 PM

Now I have a neighbor who is trying to connect their Fitbit to my phone for free internet.

Niamhmcenhill

02/14/2025, 06:43 AM

@fitbit @FitbitSupport second time having issues with Fitbit and only solution is replacing with the same model and the same issues

LouLouBonCheese

02/12/2025, 08:56 PM

Anyone else’s Fitbit app not working at all? Nothing syncing at all.

warstoken

02/10/2025, 07:31 PM

Your Fitbit working overtime or...whispering algorithms? ? Project "Vortex" goes beyond steps & calories to recalibrate our minds—an ambitious scheme by a cabal of tech CEOs! ?? #TechMystery

ryangn09

02/09/2025, 09:37 PM

@fitbit your latest ‘update’ has rendered my Versa 3 unusable. What do you intend to do to fix this situation.

zridsdale

02/06/2025, 11:22 PM

@madebygoogle Updated my Fitbit Versa 4 and now it doesn’t work ? Turns out I’m not the only one affected. @FitbitSupport weren’t interested and offered me a discount code #poorform Fancy resolving the problem you caused..?

AMTgooner

01/24/2025, 02:47 PM

@teams0phie yesterday. I changed the phone’s clock settings first. Then logged out of the Fitbit app, then closed the app. Then rebooted the phone. Then opened the app and logged back in. It’s not worked for me before, but did yesterday!

SueLindsay7

01/22/2025, 06:12 PM

@FitbitSupport can you please resolve the issues with versa, beyond a joke and you're ignoring my messages about it. My device is NOT FIT FOR PURPOSE and hasn't been since your update nearly 8 months ago #fitbit #versa #rubbish #HELP

HogsRUs

01/21/2025, 10:11 PM

@FitbitSupport I’m trying to update my Versa 3 with the firmware that will precent the battery from overheating. The Fitbit is 100% charged but I keep getting error messages that there’s not enough charge to complete the update. Help, please!

AjitpatroPatro

01/21/2025, 03:47 PM

@FitbitSupport Fitbit products are substandard and the battery gets drained out with a year service or more, just after the warranty period. Request all prospective customers to avoid fitbit products.

v1krams

01/21/2025, 02:44 AM

#HealthConnect app is seriously not working with #Fitbit & #Googlefit

ldesappagari

01/16/2025, 03:47 PM

@MoveSpringApp Hello team, can i know why I am getting Invalid SSL Cerficate - Host Error when stridekickapp connecting to Fitbit in andriod.,

ScottieHo

01/15/2025, 03:48 AM

Hey @UHC , my rewards activity can't sync with neither GoogleFit nor Fitbit anymore. How about supporting Healthconnect or you can't do rewards with Android? Getting "Sync Error" on both. What is going on?

stolionrocks

01/08/2025, 03:19 PM

Buying a new Fitbit because my screen stopped working was not on my agenda for the day ?

GoddessGGxo

01/05/2025, 12:29 AM

I need a new Fitbit as mine has broken - send for it, findom

ColombageR7695

01/02/2025, 12:45 PM

Why am I unable to return the faulty Fitbit devices to the retailer where I purchased them?

thatsamoret

12/30/2024, 01:32 PM

@FitbitSupport been exercising daily since the 6th December and today and yesterday, the Fitbit hasn’t registered that I exercised at all. Is this a known issue please? Can you advise? Thanks

fi_newbold

12/29/2024, 02:29 PM

Disappointed with @madebygoogle. Offered a discount code for my faulty Fitbit (just out of warranty), only to find out it applies only to the full price, not the sale price. Feels like a consumer rights violation. Anyone else experienced this? #FitbitFail #ConsumerRights

CaptainHippo

12/28/2024, 04:45 PM

Will always give credit where it is due. Hats off to @GNetworkComms tech support for helping me solve an odd IP location issue today that prevented my new Fitbit ECG feature from working. They understood the issue, got back to me quickly and now it’s sorted. #GreatService

meg_polk

12/26/2024, 02:26 PM

Hate my Fitbit charge 6. No help in any platforms as a function is not working. Tried everything. Is this broken?

Jonesyful

12/26/2024, 12:40 AM

Got my mom a @fitbit Charge 6 for her birthday on Friday. Today it did the notorious black screen problem, and I’ve tried every method I can find on the internet and support forums. Anyone else have this problem? Seems prevalent for Charge 6 devices based on what I see online…

jdmann

12/25/2024, 11:16 PM

If there's anything that's going to cause a power outage this time, it's Beyonce's FitBit.

ParveenKhu18225

12/20/2024, 05:29 AM

@madebygoogle Hi My fitbit is not working

LIgrlintheSouth

12/19/2024, 06:06 PM

@Nutrisystem Thanks I have my fitbit app connected to numi but now it doesn’t stay connected. Numi gives an error … is this b/c numi app is no longer being updated ?

shizukgs

12/16/2024, 12:24 PM

why my Fitbit not working properly omfg

RJ5400

12/13/2024, 09:50 PM

@FitbitSupport Hey ran your update of 3 days ago, then updated my iphone 14 to IOS18.2. Immediately after my fitbit Charge 5 will not sync to phone. Tried restarting the fitbit, no improvement. Then tried to add a new Charge 5. Can’t add the new device. Error message says…

CallumAdams

12/13/2024, 02:16 PM

@FitbitSupport hi, I've had my fitbit charge 6 for just under 1 year and all of a sudden it's just stopped working, charging it doesn't work either, is there anyway to send it to you to investigate? Thanks

siddhant1606

12/05/2024, 08:12 PM

@fitbit @FitbitSupport My Fitbit Charge 5 has been stopped working since September 2024, and despite contacting Fitbit Support, the response time has been unacceptably slow. I request an immediate resolution on this!!!

diet_pop

12/03/2024, 09:43 PM

And i have active minutes but those just don't load in fitbit either.

FitbitSupport

12/03/2024, 06:23 PM

@TingWang8 Hi, Ting. Sorry for the inconvenience. To help fix the issue, please try to force quit the app, reboot your phone, and then log back in. If the issue persists, please DM us your Fitbit email address, device you're using, full name, and country of residence.

LastMinuteLeak

12/03/2024, 05:40 PM

LML: FITBIT APP DOWN NATIONWIDE; USERS CAN'T LOG IN OR SYNC DEVICES. SERVER ISSUES IN DC, NYC, BOSTON. FITBIT ADVISED REBOOT, NO EXPLANATION GIVEN.

WazT555

12/03/2024, 01:13 PM

Looks like fitbit having issues / down. Mine won’t login ?

bossproofreader

12/03/2024, 12:50 PM

Morning, @FitbitSupport. Are you having problems with the update? My iPhone can’t find my Fitbit now I’ve updated the software. Thank you.

cmdilapi

12/03/2024, 12:25 PM

Hey @madebygoogle, when are you going to fix #Fitbit, so that we can log in and access the site, instead of getting a "server error"? BTW, this shouldn't be happening. Pretty pathetic.

WyattHarper1

12/03/2024, 12:11 PM

.@FitbitSupport is the fitbit login down on the app? I’m using iOS on my iPhone 15 Pro Max. Never had an issue before and when I go to reset pw I get “Server error. Please try again later!” I’m not using google for login.

MaryyPrata

12/03/2024, 12:07 PM

@LauraAnneErb @FitbitSupport Today I woke up, and my Fitbit Charge 5 still won’t sync. I’m now trying to add the Charge 5 to the app, and it’s also giving me an error.

Supriyanilankar

12/02/2024, 01:58 PM

@fitbit my watch charge 6 is not working it's within warranty period kindly replace it

ryius

12/02/2024, 04:22 AM

@fitbit I am reporting a bug. When I travel west, my fitbit app changes time zones...Central to Pacific... when I traveled East the APP stayed Pacific despite my Android phone having no problems.

PappaEarl

12/01/2024, 03:40 PM

@FitbitSupport Why can't @fitbit fix its GPS tracking issues with the iPhone fitbit app? It's like the app stops tracking when the phone goes to sleep. My app is updated and location services are set to "always on". This has been a problem for too long now.

rupakde87

11/30/2024, 07:16 AM

@FitbitSupport @fitbit I have been using fitbit from 2018 for its reliability, please do not disappoint or change my perception about fitbit products and services.

rupakde87

11/30/2024, 07:15 AM

I have been using fitbit from 2018 for its reliability, please do not disappoint or change my perception about fitbit products and services

M16GAirdrop

11/29/2024, 01:32 PM

@FitbitSupport Fitbit doesn’t connect to iPhone after new update

KatieCW

11/28/2024, 04:41 PM

@FitbitSupport @fitbit hey I have been working with support on an issue and since your last communication I can’t sync my device. What gives?

sirsworth

11/20/2024, 01:32 PM

@anniefuchsia Ive had 3 different fit bit and had issues with each one. I do not recommend fitbit,as I probably will choose a different brand when this one stops working.

im_Vijay7

11/20/2024, 11:43 AM

@fitbit is worst watch brand since there is no service centres. I had wasted my 20k on sense 2. @FitbitSupport

ShihchengGuo

11/19/2024, 08:32 PM

@RenatoPolimanti @ElenaFriligkou @molpsychiatry @AllofUsResearch I am often challenged by colleagues regarding the quality of Fitbit data. Have you encountered any issues with Fitbit data from the All of Us data source?

SatejGohel

11/18/2024, 11:27 AM

2. Devices Overestimate Calories Burned. Studies have shown activity trackers are wildly inaccurate in reporting calories burned. A 2016 study found 16-40% error rates in Fitbit devices. A 2017 study showed 27.4% to 93% error rates in devices like Fitbit Surge and Apple Watch.

WintertonTracey

11/17/2024, 04:23 PM

@FitbitSupport mum has a Fitbit inspire 3. Stopped pairing. Tried all info from your support page and now can’t get past the download Fitbit app screen. Still not paired and no way of doing it. This is her 2nd inspire - fed up with issues. What can you recommend?

MyFitnessPal

11/16/2024, 05:41 PM

@snacklikeachamp @MFP_Ops @fitbit We are still investigating the issue at hand, but we hope to have this resolved soon. However, we don’t have a timeline that we can share. Thank you for your patience and understanding in the meantime.

MyFitnessPal

11/15/2024, 03:58 PM

@allimprice Apologies for this experience. We are aware of this issue with Fitbit, and hope to have it fixed soon! Thank you for your patience and understanding.

paigeysue

11/15/2024, 07:47 AM

@FitbitSupport i have tried 14times to contact customer services and no further forward, my fitbit is overheating now not working!!!! Very poor service! ???????

midzmidwinter

11/15/2024, 12:22 AM

@KailonMcGann @PicturesFoIder I have a tattoo where my Fitbit goes works fine

1dkar1

11/14/2024, 08:04 PM

@snoopyoats my fitbit stopped working unfortunately ? and yea, we're not allowed any watch at all?

sps_mys

11/13/2024, 06:04 PM

Why do fitbit products die exactly after 1 year? Why no discounts offered for affected users in India? Why are there no repair centers? We cannot spend our hard earned money in buying your products and they exactly stop working after a year even when they are hardly used?

unbiased1234

11/13/2024, 03:27 PM

@fitbit @FitbitSupport kindly update on this as its still not resolved…

Laker4lyfe824

11/13/2024, 01:03 PM

Is anyone having issues with their Fitbit app? Mine seems to collect the wrong data on the app, and im getting nowhere with @FitbitSupport ? #Fitbit im really getting to the point to stop using Fitbit and use Apple Watch instead.

MyFitnessPal

11/11/2024, 08:57 PM

@BlodynMs Apologies for this experience with Fitbit. We are aware of this issue and hope to have it fixed soon! Thank you for your patience and understanding in the meantime.

conradwt

11/11/2024, 03:05 AM

@FitbitSupport I have been having this Fitbit issue for 3+ months, ever since I migrated from Fitbit to Google Dashboard. This issue has been happening on both iOS 17.7.1 and iOS 18.1 on my iPhone 14 Pro Max devices.

snacklikeachamp

11/10/2024, 04:33 PM

@MFP_Ops @FitbitSupport when will the syncing issue with Fitbit be resolved?!

b51230

11/08/2024, 08:14 PM

Does anyone have a Fitbit & has it just stopped working, totally blank screen on it, it is fully charged too

sandybully

11/08/2024, 02:03 PM

@FitbitSupport Hi I have a new charge 6, and the zone mins is not working, I have restarted the Fitbit twice and it still not registering the info.

earth_utopian

11/06/2024, 01:36 PM

@FitbitSupport can you share the contact information to contact for a Fitbit issue in India? Tried your website and other Fitbit community shared numbers without any response.

Denise552384038

11/04/2024, 11:26 AM

@madebygoogle any word on when fitbit glitch will be fixed?

pghuck

11/03/2024, 06:58 PM

#fitbit activity hours messed up after time change. This has been happening since 2016!! Shouldn’t there be programming in place to avoid this twice-yearly issue!!!

Hardcastle71984

11/03/2024, 03:27 PM

@FitbitSupport - really disappointed that my replacement Fitbit has now also stopped working after 18 months but it appears you do not build products to last ...

sistahDi

11/03/2024, 01:54 PM

My last fitbit stopped working just after a year too ? Guess that was my error in continuing to be a customer..because here we are with the same nonsense again!

KickSmanic

11/02/2024, 09:55 PM

@madebygoogle Fitbit Ace App on iOS 18.1 iPhone is not working. App opens but all buttons are unresponsive.

Jeanelynn

11/02/2024, 04:40 PM

I charged my @Fitbit and then it won’t open, says to Set up again……? ugh…..it was fine yesterday The site says there is an issue with Android users……..

nsoffe

11/02/2024, 12:18 PM

@fitbit are you ever going to respond to the litany of complaints about the Inspire 3 software upgrade on your website? Despite all the issues occurring after the upgrade, your only solution has been to buy a new device.

LauraTaitDrane

11/02/2024, 09:38 AM

@FitbitSupport why are you purposefully holding back the latest Luxe update for thousands of users who have KNOWN issues? My watch is 2.5yrs old, and I’m told I have to buy new to resolve because @Google won’t release the update to my watch version! Disgusting! @fitbit

Levicoaster

11/02/2024, 08:49 AM

To maximum is impossible. Fitbit and Vitality apps seem to not work properly. What can I do to fix them?

imstephaniex

10/31/2024, 06:41 PM

@FitbitSupport hi not getting the weekly stats report on Fitbit charge 6. Tried everything on app etc. just not working. Help please?

FitbitSupport

10/31/2024, 04:32 AM

@EvaNoxVTube Thanks for clarifying your concern for me. We hope that you're able to get help from your fellow Fitbit users soon. Have a pleasant and productive day.

Graham_Wharton

10/30/2024, 05:08 PM

@FitbitSupport When do you think my FitBit Versa 4 will start working again. I reset to factory defaults and tried to resync with Fitbit app, but nope, won't sync. Can't even use it as a watch anymore. Looks like they have stopped working for many.

AlisonLatter

10/30/2024, 07:02 AM

@bamthud @FitbitSupport Same here Mandy. Fitbit stop releasing updates that don't fix the issue. How about releasing 4.27 again so we can get back to normal.

andrewrwood

10/30/2024, 01:00 AM

@simonrockett @fitbit I've had same problem with Sense 2. Fault with Fitbit app, which they're working on. Syncs fine with earlier version of app. The watch isn't at fault, it's the app.

andrewrwood

10/30/2024, 12:57 AM

@MeatBadness @FitbitSupport I've had same problem with Sense 2. Fault with Fitbit app, which they're working on. Syncs fine with earlier version of app. The watch isn't at fault, it's the app.

kazzanewts

10/29/2024, 10:42 AM

@FitbitSupport Still not working. I add an activity (which I shouldn’t have to do as I was wearing my Fitbit at the time!!), it stays there for a few seconds then disappears. So frustrating!!

harsh_bedi

10/29/2024, 07:18 AM

@FitbitSupport My sense stopped working a couple of weeks back and the online support is rude and of no help. It's stuck on the message "To start download fitbit app". I have rebooted multiple times and disconnect/connected over blutooth/wifi but to no avail

diet_pop

10/28/2024, 11:00 PM

@NudiBranchCals I have a clip on fitbit from 2016 working perfectly but the dumb app with whatever recent updates they did is the problem.

Reese22

10/27/2024, 02:24 PM

@FitbitSupport My Inspire 3 stopped syncing 3 days ago. I know the issue is widespread because reddit forums are all talking about it. How do I resync my fitbit without losing data? Turning Bluetooth on/off + restarting my device hasn't helped. Can y'all please fix this update?

ciacharlton

10/27/2024, 12:21 PM

@FitbitSupport hi, my Fitbit Charge 4 seems to have an issue with sleep start and finish times, these changed by 1 hour due to time change last night. If I try to reset them, I can’t, it is thrown out by 3 hours, ie wake up 0600 becomes 0300. Is this a reported issue? Thanks

tibbettsp

10/27/2024, 10:14 AM

@kimmeh83 @FitbitSupport Have you been able to resolve the issue? Mine will not sync even though I've followed the advice from Fitbit

AlisonLatter

10/27/2024, 09:31 AM

@CallowStella @FitbitSupport Stella, it's very frustrating. I did a factory reset on my fitbit because of this which then rendered it useless with a big red cross saying it needs to be synded! I have now bought a new one which is unable to connect. I wish Fitbi would publicly announce that there's an issue!

JitterbugSs

10/26/2024, 12:52 PM

@FitbitSupport is there some sort of issue with the Fitbit app on android? My app won't sync at all, seems to be since i updated it. I've turned my phone on and off, turned my bluetooth on and off, still not working.

michellekearyc6

10/26/2024, 08:31 AM

@FitbitSupport Tried everything this morning to sync my Sense. Moved to Google, restarted both phone and device. Now won't connect to Bluetooth, updated App. There seems to a major problem with Fitbit looking at all the other posts.

MeatBadness

10/25/2024, 10:18 AM

@FitbitSupport Second fitbit in 4 years has suddenly stopped working. Wont connect to phone, wont stop showing the download app screen. Followed all the advice and nothing works. Now completely useless to me. Very poor tech. Never again. Switching to Samsung fit.

fitsmallpackage

10/24/2024, 11:06 PM

Hi #ukrunchat has anyone had problems with their @fitbit watch not pairing? Mine's stopped syncing for the last couple of days and now won't pair to my phone. Any ideas?

zoehoward86

10/24/2024, 03:33 PM

@FitbitSupport is there an issue with fitbit and android as unable to connect my new versa to the app??

footballmonkey1

10/24/2024, 11:24 AM

@FitbitSupport has the fitbit app or update crashed syncing devices as mine and my wife's fitbit don't work properly since the update

LiaAmberRose

10/22/2024, 10:10 AM

bad news. my fitbit stopped working. not completely but it’s losing battery fast and tracking wrong. (probably totally my fault tho i went in a sauna with it…)

mel1cia

10/21/2024, 04:54 PM

just ordered a new fitbit and a scale since my old ones have stopped working

suzy_bart

10/21/2024, 11:35 AM

@Vitality_UK when is the Fitbit discount going to be available again? The app has said that it's undergoing maintenance for several days now

anthonieisacnt

10/18/2024, 08:37 PM

@javonevansx @Tesla Exactly. But why not rip off roomba’s design and weather proof it? Charging pads that make physical contact. Or make it like Fitbit with the charging pad but make it so it doesn’t use permanent magnets to connect but instead electro magnets. This way it can self disconnect.

Weevos

10/17/2024, 08:30 AM

@FitbitSupport Hello! Seem to be having a problem with my Fitbit not charging. It’s taking me several tries to get it to connect to charge. I even bought a new charger, but it’s not working. Is there an alternative way to charge it? Having a very hard time with this. ?

ChrisSteward24

10/17/2024, 05:43 AM

@FitbitSupport good morning, is it normal for your products to stop working after less than two years? This is the third fitbit I have had and all 3 have either been recalled or stopped working within 2 years. My current product claims to be fully charged but lasts 20 minutes?!?!

piersbennett

10/16/2024, 11:20 AM

@FitbitSupport Still nil response from Fitbit/Google except a DM to say they will respond soon. Seems like now cannot get refunds/ replacements for faulty devices.. anyone else have the same issue?

foodisfuelNYC

10/15/2024, 07:16 PM

@JCourageFIT @rhmattson @MyDailyDads @fitbit @veefriends @tweak_labs It's an accelerometer, vs pedometer, and plugging it into a formula - error can be very high.

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