Uber Eats

We haven't received many problem reports for Uber Eats yet.

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Uber Eats reports

Uber Eats is a delivery service. When Uber Eats is down, parcel tracking may not be working, or users are unable to log in.

Reports about problems with Uber Eats

_ImJustTy

Ubereats driver support is terrible! I typed out my issue before reaching out to them in regard to my 3 cancelled trips due to the stores being closed that I didn’t get compensated for.

R0SESRDEAD

. @UberEats is a horrible company. Their support system sucks. You can’t get anyone on the phone nor does their automated system work. Their interface is horrible. I think they do that so you can’t report issues until days later. By then your money is gone. They need to fix this.

MyCryptoThought

@UberEats I had a major issue with my order today which resulted in me not receiving my order. I have tried to go through the app but the issue specific to me wasn't there help please

ClaimsReview02

@a_lynnedividual @UberEats Sorry about that! Please follow us and DM your reachable phone number so we can reach out and sort this out.

p86659

@UberEats the value in human as customer service agents should never phase out, a glitch in a software wouldn’t probably report itself.

Patrick18400077

@UberEats Be aware that when @UberEats appl gives you an error ans states your order did not go through to try again, DO NOT try again. They will charge you twice and not refund you eventhogh their glitch causes the double charge

Patrick18400077

Be aware that when @UberEats appl gives you an error ans states your order did not go through to try again, DO NOT try again. They will charge you twice and not refund you eventhogh their glitch causes the double charge

keeramangalam

@UberEats I have an issue and your app did not have an option to reply or contact.

conner970

@UberEats @Uber_Support My issue still has not been resolved and you closed my ticket. What is going on? ?

robbo159

@UberEats can I please get a response to this, been trying to resolve a complaint since the 26th of November but the chat just keeps going to no response needed

clack_zoe

@UberEats hello, I am having issues with a terrible order. I have tried contacting through the app but stuck on an unhelpful automated response. How can I talk to an agent please?

moorender

@UberEats You are a dishonest company. Happy to share more, but absolutely false information and no service or sign of caring one bit

therusticshelf

@UberEats @Uber_Support i am waiting for my order since 1.5 hours the delivery person dropped my order after stalling for half an hour. I am unable to cancel my order either nor is the customer service responding.

amelieverniet

Hellooooo I'd like back the money that you took without providing the service it was supposed to pay for... Anyone there @UberEats ?

RMGolledge

@UberEats I need to make a complaint and the app is not allowing me to chat with anyone. How do I reach out to you? I am based in New Zealand Thank you

OnMatAndInRing

Amazing how @UberEats not working when I’m trying to hit the “help” option because my order taking forever

TeishasWorld

@UberEats customer service is terrible! I never had an issue with any previous orders and the one time I have an issue the result was overwhelmingly disappointing! I will never use this service again!

1858Dan73010

@UberEats My gift order was messed up and it was completely wrong and I have tried for about 30 minutes to contact someone I am a member and I have never once complaint I just want to get this resolved could you please reach out to my DMs and settle this matter I want no drama TY

nesspaola

@UberEats is truly the worst company on this planet. Their drivers continuously make errors and the consumer has to pay for it.

thepsyfiwriter

@UberEats Your Ai customer service bot doesn't seem to understand my issue of being triple charged. How about we speed up the solution to this nearly month long issue?

OriginalPee1

@UberEats why do you not have a customer service number?! Pls reach out, I have a serious complaint to make

iitiswhaatitiss

I’m obviously just one customer, but out of principle I will never be using #UberEats again due to safety issues and withholding of money. There’s no customer service it’s all #AI. #consumerrights #safetyissue #dangerous #theft

VallisCharlotte

@UberEats now waiting 2 hours for our order, with no sign of it coming. Help not working in the app and no other way to contact

jangscc

@dkhos please help me with a customer service issue #ubereats

Claudette_RPh

Hey @UberEats I have a problem with a delivery today, can I DM the info?

BediRajneet

@Uber_Support we have been connected for now almost 14 hours but no resolution has been provided to me regarding my recent complaint with ubereats and the resolution provided by customer support is useless.

BediRajneet

@Uber_Support @UberEats they asked us to authenticate gift card when we do so they show error and now they have closed chat.

TheNoisyTrunk

UBEREATS SLUDGE EXPOSED: @UberEats I have a serious concern with the handling of a Major Failure refund request (ACL S. 267/268) due to systemic digital obstruction and an unlawful store credit. Conditions placed upon me are textbook corporate #Sludging and potential

mikeynbddd

@UberEats driver dropped off someone else’s order to me. No resolution from your team, they simply closed out the ticket.

RobbyRSSRobot

@UberEats are your drivers not working this morning?

deftonesfreek

.@UberEats ‘customer service’ is garbage. Get it together. I have a legitimate complaint and your app isn’t doing ?.

your_glamour00

@UberEats I’m having trouble contacting your help center it is giving me an error. I ordered pasta for 2 to only receive you and I can’t get any helppppp I’m hungry and the other person is just chomping downnnn

MikeyLloyd4

@UberEats You guys screwed up my order and your help is continuously giving me an error page! Thanks for ruining my evening without giving me a way to fix this. This is TERRIBLE!

samjfranco

@UberEats I have an issue with an order and your customer service system seems to be down. How can I get support?

AriesLove003

@UberEats hello I didnt receive all my order and the app not working

DestroyTheGame_

People should sack off @UberUKI_Support @UberEats they don’t have any humans you can call and speak with. It’s just bots and they refuse to help with the issues you actually have. It’s bots replying as well.

TranceRevolved

@UberEats My order is wrong. Tried to get help on the app but an error keeps popping up and “retry” so I doubt my ticket went through.

AP__2

@UberEats Hello I got the wrong order and I am getting an error message when I try to submit help on the app. Card still got charged. Help please

ShunTheePony

@UberEats why is your support not working?!

CRU_Rayality

@UberEats your driver support is not working. You owe me extra for the wait.

sandsam

@UberEats is your help not working?

searchaayush

@UberEats disappointed with the customer support with my recent order could you please connect to an agent who can understand the issue??

SylviaGreedwaq

Please fix this problem ubereats, small business owners are supposed to be business partners with ubereats, this is not a business partnership. Ubereats support, please support???

UberEats_cust

@MHensold @UberEats Hi can we help whith anything at the moment? Please send a DM your full details. Thank you

MHensold

Hey @UberEats – your support keeps closing my request without addressing the actual issue. I paid for Priority Delivery, but the driver took a long route and I didn’t receive the service I paid for. I’ve tried resolving this through the app multiple times, but no help so far.

Lufunoooo

@Uber_Support @UberEats, I made a complaint about your poor service and it hasn’t been attended for over 7 days now. Another poor service from you!!

bobiebobie

@UberEats your customer service via your app is shocking…how are we supposed to resolve issues?

jcanninguk

@UberUKI_Support I am getting no where for two weeks on an UberEats delivery that was completely wrong and being told by the automated system that I have made too many inquiries for legitimate issues in the past. Half of my order was missing because of a mistaken bag swap.

mohit7870

@UberEats Unable to place my order. Its saying that error processing your order. Also unable to contact support. Please help

freedomislifex

@UberEats Do you not realise that when your making your drivers lose money and wreck their stats they will provide poor service to customers???

GiftofGab128

@UberEats is there a glitch? None of my tips are going through. I tried to go back and add tip again and receive an error message

PettyShot

Hey @UberEats one your drivers just dropped my order off at the wrong house and the proceeded to get no refund or re deliver and the order was closed for further review immediately thanks for having the greatest support contact system

calicream88

Option on the issue page to be able to speak with a @UberEats representative just for the 3 people I chatted with ended the chat mid conversation because I had already put a ticket in ?. I have never had such terrible customer service experience in my

alexanderskhan

@UberEats my order was wrong and your app hasn’t helped me at all! Please can you help me resolve my issue and get it fixed!

SouthernBohemia

Who can I speak with that’s not an automated AI person in “customer service” to get an issue resolved? @UberEats

SoCurrentlyAble

@SlimeKoi @UberEats SAME THING HAPPENED WITH MY SISTER UGH.

duffthebrand

Not only was my order very late, but one of the items was also missing. When I reported the issue, I was told that it wasn’t eligible for a refund? @UberEats, Fix this.

LovidioCrypto

@UberEats Hi, it's been well over 12 hours since my case was transferred, and I still haven't received any response. I've explained multiple times that this issue happened due to a technical glitch - the app showed my first order as "not placed," but it actually went through

lizardsollie

@UberEats I need help with an order error

averymadeit

@UberEats trying to order something that a promo code should apply to but it’s not working. Also can’t get in touch with an agent on the app… it just sends me in circles

DougBell1786586

@UberEats why is it so difficult to speak to a human when you have issues with your service? Pretty poor customer service this evening and chat bot doesn't help!

KiritDawda

@markpinc @UberEats Yes. Customer service is the worst.

Darkwolfinstien

@UberEats been having some major issues with support, to the point of down right being rude and ignoring issue that was brought up, now if I send a message it automatically sends it to resolved when it’s not, I’m about to file state and fed complaints and this is a health issue

pujit935

@UberEatsHelp I’ve been trying to register my restaurant in Paris for 35 days with no response to emails or calls. This delay is hurting my business financially. Can someone please help expedite this process? #UberEats #ParisRestaurants

aaohioaccountan

@UberEats i had worse customer service today, order cancelled due to technical issue has been billed to me, your support won’t try to understand the issue and look into

Greengiant185

Hey @UberEats, our of interest, why do you completely refuse to engage regarding an issue with a damaged item that was delivered? Not only did the rider not deliver this first as paid for, but they rode off when I asked about the item and now you ignore me completely on chat??

chriswentkuu

@UberEats my promo codes aren’t working and they’re taking my promo code off my order please fix this issue

enewton67

@ubereats ubereats isn't for solving problems or good on resolution basically they just stole my money and told me F off. SMDH BAD BUSINESS COMPANY TIME TO BOYCOTT THE COMPANY

vickifine11

@UberEats your late response to my issues were very disappointing

durgadasjii

After working so long in Web3 now, people often complain about how the UI/UX is bad, etc., but nothing I've seen in web3 is worse than the @UberEats app, where even if you make an error in ordering and need to cancel it, YOU CANNOT. So, maybe we aren't doing so badly. If I

priyanka1673871

@UberEats It doesn’t matter what I ordered? You promised 10lb but sent less than 3lb. That’s false advertising and poor service. Customers expect what they pay for, not leftovers. Fix this mistake or customers. This attitude is unacceptable. #UberEatsFail #CustomerRights

raut_mugdha44

Hey @UberEats @Uber_Support — I got charged $18.99 in delivery fees without seeing it clearly upfront, and the item I received wasn’t even what I ordered. You ignored my complaint and sent copy-paste replies. Is this really how you treat first-time customers?

Guided_Teacher

This is how #uber and #ubereats handle customer service issues now - when their delivery service mess up, they just tell you "there is nothing we can do about it" even WHEN THEY ARE WRONG.

mrtgamer

@Uber_Support I already filed a complaint on the @UberEats app, but I will gladly send my info

LeboS12715071

@Uber_Support @UberEats My issue is still not resolved. I need my refund or driver details. Do something about this issue.

GoingOutQuiet

@UberEats I had an issue with an order and there's no option for what's wrong with my order in the help chat and now I can't do anything it's now been resolved.

DoyleGermaine

@UberUKI_Support @UberEats Hi, no need to contact me, I was sharing an experience in response to a thread. Thanks.

Sharonie_

@UberEats I placed an order that was marked as delivered, but I never received it. I reached out through your customer service chat, but the representative I spoke with has been extremely rude and unhelpful. I’d like for this issue to be resolved.

colleenradcliff

2/2 refund fee and says it was not under a batch order and not prioritize. How do you charge and not deliver? #fraud #fraudulentcharge @UberEats Reps disconnect and don’t resolve issue #warning avoid UE- such a scam

TheNotoriousLEX

@UberEats I am having issues with your customer service not understanding/ignoring my messages.

Denise219012

@UberEats I’m very frustrated my order was wrong and when I tried resolving the issue on the app it only refunded me for the sauce on the wings! The entire order was wrong! Please help your app is no help

goldigold72

@UberEats I received an unsatisfactory response to an order issue. I need a live person to speak with. Why don’t you have a customer service phone #? Your in app customer support is a complete joke.

jasonzhao0106

@Uber_Support @UberEats Issues were not solved and resulted in an automated message. horrible customer service

draftgods

Anyone else feel like the quality of @UberEats has dropped drastically lately? Constantly late. Soros must be on the loose

AlicePretorius4

@UberEats Do you have delivery problems in Midrand?

NomanaHite

@UberEatsSA Your app auto-filled the wrong delivery address, I cancelled immediately, still got charged. Support refuses to help. This is unacceptable — I paid twice for one meal because of a glitch. Please escalate this properly. #UberEats

expertactuary

@UberEats your so-called customer service representatives are very poor-quality bots. Issues not resolved.

XiaoChrissy

@UberEats why is this still going on? The restaurant contacted you to issue my refund and you told them you will. Why is customer service now refusing it. You cancel orders yourselves and pocket the money? Pathetic.

tedthomason

@UberEats door dash has delivered everything we’ve ordered with zero issues. Since last we talked.

R0ckhyrax

@Helikoan8 @Memeulous If all the streamers stopped working the people working for ubereats would go homeless

GP_023

@UberEats promo code is not working, you guys promise but never deliver on it

livebetterpro

@UberEats I dont get how I pay for a membership and have no way to talk to anyone unless there is an issue with an order. I have a promo code that isnt working and there is no way to get any help.

JayStaysWoke

@paulwallbaby @UberEats Hire me I’ll fix the issue

EDRussell_10

@UberEats MAJOR ISSUE, RUDE CUSTOMER SERVICE REP AND HUNG UP ON US can you please help us out?

Bakerboy448

@Grubhub_Care so not only do ya'll screw up and a store deliver an order 3 hours before scheduled, but you offer effectively nothing and when asked for a supervisor I get dropped into a blackhole? And I thought UberEats has bad customer service.

stusims1983

@UberUKI_Support Good evening, @UberUKI_Support when can I expect to receive and update on this sorry sorry situation? Surely you don’t want this to become the longest drawn out complaint of all time, do you? #poorcustomerservice #ubereats

reinvent_love08

@UberEats I have a huge problem and cannot get into contact with anyone to resolve this issue.

LavaTheSaint

Idk what the issue is but @UberEats and @insomniacookies are having communication issues because why I’ve had 3 failed deliveries for my damn cookies ????‍??‍??‍?

GFrisardi50081

@UberEats I’ve been trying to redeem a gift card since Tuesday. Support keeps copy-pasting templates and ignoring my issue. This is unacceptable. I need real help NOW. Who do I escalate this to?

RoryEvergrowth

@UberEats Has anyone else experienced the Pay Later feature showing as available, then getting blocked at checkout? Seems like a widespread UX issue that needs attention. Would love to see this fixed for all customers. ?

RoryEvergrowth

@UberEats Technical issue report: Pay Later feature displays as available but fails at checkout due to undisclosed balance requirements. This creates false expectations for customers. Please escalate to your product team - happy to provide screenshots/details to help fix this

Rubinram36

@UberEats still have not had my issue with using ubercash fixed and cannot even get replies on here anymore

XoGoddesskk

@UberEats Your customer service is very unprofessional. Why do you guys have customer support if you can’t resolve any issues. I spoke with Mohit and they didn’t answer any of my questions and ended the chat without resolution.

bobbyb85

@UberEats any reason we can't add promotions from our app? I have a 40% off promotion on my app and get an error any time I try to add it.

CraigSEsquire

@UberEats discontinued live support?? How can a bad service keep getting worse? Forgot multiple items and our app says we're not eligible for a refund? We did not get what we paid for. Fix it.

realjohn365

@UberUKI_Support A restaurant I order from regularly seems to have an issue on the ubereats app. It’s still listed but it seems like there’s only one item on the menu now. It works fine on JustEat, which I’ve had to use twice now. What is the issue likely to be?

MarkNorth78

@UberEats I have a promocode in my Promotions that expires on the 15th June, but I keep getting an error saying, "Oops, this promotion cannot be claimed" Any reason why I am not able to use it? I get that it's for limited stores, but I can't even see what stores due to the error

Ggglllfffflyfe

@UberEats I sent you guys a DM no response doesn’t surprise me. Your customer service is horrible

allaroundmycat

@UberEats wrong order arrived. Driver took it away, has not returned with correct order. £40 out of pocket and your support ticket in the app just keeps saying the problem is resolved

Vinmaster9

I asked for a manager/supervisor to contact me and they sent the same message back saying issue resolved. They charge unreal fees and then cannot help a customer that has a complaint. Do better @ubereats!

Vinmaster9

@ubereats is so bad. Worst customer support ever. Ordered 2 subs, NO LETTUCE: came with lettuce. 2nd time it's happened. Didn't complain 1st time. Sent picture & they said order said lettuce. Sent pic of order with NO LETTUCE. No refund given. Anyone else with problems with them?

AdvocateTh64495

@UberEats @ubereats_uk You’ve ignored my messages after delivering just £8.48 worth of a £58.89 order — and then short-changing my refund! This is not just poor service, it's theft. I want a full refund + compensation for the stress and inconvenience. Stop stealing from customers

NotVBrightSpark

@ubereats_uk So, for those of you who have had issues around deliveries, has anyone had a wonderful interaction with their customer support? My experience has been poor and the original issue still unresolved yet there is no human interaction whatsoever. #UberEats

izvan1

@Uber_Support You're telling me, they didn't think there was an issue there worth exploring? I guess you'd rather just rob me to get me to pay double for the same meal... Awful company and horrible customer service experience @UberEats

SavedTheVikes

@UberEats @Uber_Support I need to connect with someone in customer support about issues with two orders (that should have been one) earlier this week. There’s no way to contact you or work through your help tree to get this resolved. #CX #Customeservicefail

amaumigue

@UberEats still nor response from my complaint about the order I never received and was charged for it. Unbelievable… PLEASE HELP TO SHARE. Companies can’t just steal from customers like that.

Traveler915

Don’t have an issue with @UberEats Their customer service sucks and they’ll just lie for days on messaging!! #ubereatssucks #ScamAlert #dontorderubereats

CltFlyboy

Hey @UberEats - as a long time subscriber, I have a unique problem that I need help with. Please reach out as soon as you can.

CAMOKAT6

@VeryInsig Hey - delivering Ubereats and handwashing cars is highly skilled work!

silkglaze

@UberEats you and I have severe issues rn

sc_mnit

Hi @UberEats @Uber_Support awaiting refund and response from your support team since 22/5 , ordered subway - unedible due to poor delivery services as was raining - have been raising the issue with chat services on your eats app and no response let aside resolution?

kollpn

@UberEats is refusing to help with my ongoing promo issues on my app. I have UberOne and they still refuse to help!

maslowbeer

@Uber_Support @UberEats Issue resolved thank you

JaniceMont1918

@UberEats Think twice before using their service because they are the most unreasonable business deal with. They will not offer resolution to issues. Just expect you to be patient and understand they are stealing from you

ITSKAYYLLAWAYLA

@UberEats You all took money off my card after stating i needed to use a different payment method I that 3 times with error messages but funds still being removed

double_scales

@UberEats are crooks! I placed an order for a different state I recently visited and cancelled it within 30 seconds. They refuse to issue a refund. Never using their terrible app again. Customer service is 0/100.

NonPartisanBob

Hey @UberEats I just had beer delivered warm. The delivery person commented that the store admitted to it. Issue a refund. Your trained customer service rep says you can’t

femsdd

@UberEats my lunch order was delivered incorrectly and 1). It's saying that "The Refund Wasn't Applicable", 2). I don't have a number to contact you guys, & 3). It's saying that the issue is "resolved" which it isn't.

jimbogami

@UberEats I have sent the required info

djmikeair

@blammerson @UberEats Worst customer service ever ESPECIALLY with McDonald's orders. Criminal business.

JAudioscripts

@UberEats Please stop sending reservations where I drive further than I am paid or am paid by the mile. I PAY FOR MY GAS AND MAINTENANCE AT THE END OF THE DAY! If you want me to drive 50 miles for a shop-delivery, YOU NEED TO PAY ME $100 OR MORE

Kazie151

@FlyingDropBear @UberEats Yeah, they don't talk to customers. You've gotta verify what store you are to talk to them. It's stupid, deflecting blame. They just ignore what you say generally anyway.

Mr_Martin2424

I spent over 100 PLN on the order. It's also absurd that there’s no customer service hotline to contact, only forms through a chatbot that don’t even allow you to properly describe the issue. @UberEats I am awaiting an urgent response regarding this matter. 7/7

animefanrk2k

Hey @UberEats , get your act together when customers have complaints. I had a bad experience with one of your reps, and not only did they give me my refund back incorrectly, your customer service reps tried closing the issue without addressing the bad service!

KarunakarNithya

@Uber_Support @UberEats I received no message, no call, no update — just silence. I was waiting, checking the app repeatedly, only to find it marked as “Completed” when nothing was delivered.This wasn’t just an error; it felt like complete negligence.

Sa_Ko_Hu

@UberEats Unhappy with your service. Ordered an item that arrived incomplete and therefore dry and tasteless. Complaint was reviewed and the outcome was that the missing ingredient didn't have a price, therefore I didn't get a refund. Please get in touch to get this resolved.

CTiPuOsEs

@TsikiDiMaster @UberEats Serisously had a similar issue and still can’t get help, customer service just says they can’t help and end the chat.

cams516

@TsikiDiMaster @UberEats It’s such a garbage service

_PanicSoup

@UberEats having trouble reporting an issue with my order. Following the prompts but they are not working. Help.

buhlelatha

@MrsWToYou Since AM even now I can’t even Ubereats?

JenniYorke

Absolutely disgusted at the treatment towards me from @ubereats Canada. App’s interface was incredibly difficult to navigate as a first time user and customer service refused to connect me with management and told me to call a number not working -is this normal service? #UberEATS

spconman

@UberEats @ASU Customer service rep jsingh293 lied to me multiple times just so they wouldn’t have to address the issue.

stuparker1

Customer service from @UberEats is the worst. I had an issue with an order. My fault on an address (even though I allowed my location to be used). The only option to talk to anyone was chat. They will not connect me to a supervisor & there's no way to call them! #TheySuck

sohgtgui1333

@UberEats I've been beyond patient, and yet you have completely stopped responding despite saying you'd look out for my reply. This lack of communication is frustrating and unacceptable. I expect an immediate update on my issue. @UberUKI_Support

armylou_ot7

@sainsburysi is there a email I can email to let the store know about the extremely poor service @UberEats have given. They delivered the wrong Sainsbury's order and are now outright refusing to replace it or refund it so I can re order it. I can't be your customer do to this

Like_the_Nut

@UberEats I had a very poor experience with your service today. I reported an error with my order on your app and was only given a $5 credit out of $130+ I spent on the order. I would like to discuss this with customer service

riettieinc

@Uber_Support No we haven’t that was for ubereats.

UGAMatt9683

@UberEats you guys give me a promo as soon as I open my app, I try to order and it doesn’t work, contact support and they tell me it’s invalid unless I receive an email and then immediately disconnect me? Wth? That is so so shady.

VaibhavPunetha1

@UberEats : Unable to use the promo code and eventually had to order without using it. Highly disappointed by the whole experience. Can you please help so that the issue can be resolved?

letsbehonest30

@UberEats is the shadiest company. They should be investigated for fraud at this point. Disregarding customer issues and giving no explanations on denied partial refunds.

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