Adobe Creative Cloud

We haven't received many problem reports for Adobe Creative Cloud yet.

If Adobe Creative Cloud is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Adobe Creative Cloud reports

Adobe Creative Cloud offers online software for businesses. When Adobe Creative Cloud is down, login may not be working, users can't access their data or see error messages such as server connection error.

Reports about problems with Adobe Creative Cloud

Louis Pomathiod

04/28/2025, 09:42 AM

Adode Admin Console not work "something went wrong" with a cloud

Charltonsomiah

04/22/2025, 10:14 AM

@AdobeCare Thank You again, I hope this issue can be resolved....

jondutoit

04/21/2025, 07:22 PM

@AdobeCare Unfortunately it keeps crashing again. Will DM as requested

winternings

04/17/2025, 02:14 PM

@bleedingsoul98 @AdobeCare so sorry but did you manage to fix this issue

georgieskid

04/16/2025, 08:38 PM

@AdobeCare You are joking right? I have been to your customer service and none of the options actually fix my problem.

Andrea Roach

04/08/2025, 05:00 PM

Adobe express keeps saying I'm offline. I tried the desktop app as well as the website and both aren't working.

L4RGEx

03/31/2025, 06:53 PM

@AdobeCare I’m up to date on everything. I will not be doing QA for you. Do your job. This is not mine.

neilvagg

03/27/2025, 12:44 PM

@AdobeCare This is the app not the web. Will drop you a DM.

NathiGooner

03/26/2025, 01:49 PM

Anyone else having issues with @adobe creative cloud

dwaidontwait

03/22/2025, 03:04 PM

@AdobeCare it could be the extension I’m using but I’ve never had this many crashes and glitches. I work a lot with compound shapes, lines and clipping masks along with artwork that can be a little complex. I’ll move a line and it’ll quit the app and start to recover the doc

SuhaybAlrumi

03/22/2025, 12:58 AM

@AdobeCare Hi ?? I’m facing a problem where I send an agreement using Adobe Sign and it doesn’t show up in the Adobe Sign app. What’s the issue?

MicahBBurke

03/21/2025, 07:52 PM

@AdobeCare Seems to have resolved itself.

Phoenix_Anthem

03/20/2025, 11:27 PM

@AdobeCare I tried that. The frame wasn’t locked. Are there currently any known issues server side?

purecocoas

03/18/2025, 10:29 AM

wtb adobe creative cloud cc / illustrator yang ga gampang back free / error pls? drop pl yaa #zonauang

realcarlscott

03/16/2025, 12:46 PM

@AdobeCare This did not help. I have Apple iOS 18.4. My software and apps have the latest updates.

Eugenome

03/11/2025, 08:23 PM

@AdobeCare Thanks. Is there any way to prevent it happening without having to reboot to gain control of the files? It seems to happen quite frequently.

el_kikx_

03/11/2025, 12:59 AM

@AdobeCare The Text is too long, how can i send you?

mitsuhiro_v01

03/10/2025, 11:49 AM

@AdobeCare I am currently rolling back my AMD graphics drivers to the January 23, 2024 version. I am not experiencing any problems with this version. I believe both problems will recur when I apply AMD's latest graphics driver.

mitsuhiro_v01

03/08/2025, 08:36 PM

@AdobeCare I downloaded the 2024-01-23 release driver from AMD's website and rolled it back and all these problems were resolved.

mitsuhiro_v01

03/07/2025, 08:11 PM

I tried to open a Pr project from Ae via DynamicLink, but the DynamicLink connection fails. I have unchecked “Multi-frame rendering” in the preferences and have confirmed that the error is temporarily resolved, but when I restart the project, the problem reappears.@AdobeCare

AndRchrd

03/07/2025, 07:15 PM

@AdobeCare informed me that it’s an issue with beta iOS 18.4 Cool. So just wait for @Apple to patch … Technology is wonderful right!?!

nameismm_

03/04/2025, 07:23 PM

@AdobeCare why cant i edit radio buttons on the web version

David McCarty

03/04/2025, 01:15 PM

Adobe Express has been down for about an hour for me, even though they’re posting no official outage. On both my iPad and iPhone, via wireless and cellular. App opens, but as soon as you try to open a document, mine or a template, it just spins forever. Tried restarting, and quitting apps. Nothing. Disheartening.

cliftonhack

03/01/2025, 06:03 PM

@AdobeCare I am having an issue with express mobile app that doesn’t import any images into it

NoMoreOneinFour

03/01/2025, 11:00 AM

@AdobeCare hello is your Cust service team working today I just DMd. Adobe want to charge me £160 to cancel a contract that I never signed up for and didn't give consent to. Please investigate this. I am very stressed and will raise a formal complaint.

AybukeBulu87192

02/25/2025, 12:04 PM

? @Behance @AdobeCare I have been experiencing a technical issue for over 5 months, and I have received no response from support for 3 weeks. ? My view & appreciation counts are increasing at the exact same rate on my last two projects, which has never happened before.

chrissienadeau

02/25/2025, 04:09 AM

@AdobeCare Lightroom has crashed about 20 times now trying to import a shoot. what am I supposed to do!???? help

mavickers

02/24/2025, 06:21 PM

@AdobeCare I opened up the app for the first time in awhile. So the app was updated. Stuff has moved again. When I used shift+cmd+/ on the Mac to search for something in the menu, the results would appear then disappear. When I tried to edit the two docs I had open, Acrobat was completely…

coysthai

02/11/2025, 10:12 AM

@AdamEcclesBooks @AdobeCare How to fix it?

AdamEcclesBooks

02/05/2025, 09:07 PM

@AdobeCare Getting this error today from Photoshop on a new M4 Pro Mac Mini with 64GB RAM Fail: GPU not supported Fail: Metal unavailable Fail: Insufficient VRAM: (0 MB of 1500 MB required) GPU Detected: $$$/Prefs/Performance/UnknownGPUDeviceName=Unknown GPU (UNKNOWN)

jjud6s

02/05/2025, 07:06 PM

@AdobeCare I didn’t get any error codes, it just crashed?

HemantU10

02/05/2025, 12:23 PM

@ajeetbharti @AdobeCare Me facing same problem in SBI Net Banking & YONO

MariSchaefer

02/04/2025, 06:43 PM

@AdobeCare @Adobe It says it’s included in my plan but how do I access it?

Mato

02/04/2025, 05:01 PM

According to a support agent, they are experiencing a worldwide outage of the server on which the generative fill is running. They are working on a fix.

disqus_cvpZCXDtXA

02/04/2025, 03:47 PM

Generative Fill in Photoshop on MacOS not working, whatever I do I get error.

RegionalAtBestx

02/04/2025, 03:31 PM

@AdobeCare @dotbydot_live Any updates on when it will be back up?

Brian Christiansen

02/04/2025, 03:15 PM

I am unable to access any of my files in the creative cloud. Software works fine, just no access to cloud files.

Dani

02/04/2025, 02:28 PM

Generative fill not working! It shows an error message that says the action couldn't be processed

wonderfulmeal

02/04/2025, 11:42 AM

@AdobeCare @8MonthMalfunc I spoke with them. They know there's an issue and they're working on it

bvg_studio

02/04/2025, 11:32 AM

@AdobeCare @8MonthMalfunc Same here and for my colleagues too, generative fill not working on last photoshop version and beta version.

chasingphoto

02/03/2025, 03:12 PM

@AdobeCare - You have major problems with InDesign 19.5.2 - its not just me, its lots of people in the forums with image reading issues. Rolling back to 19.5.1 fixes that issue.

RakkaGG

01/31/2025, 08:19 PM

@AdobeCare My videos are not working when I import media it says something about compression type error

OmaagoTuruLob

01/29/2025, 05:15 PM

@Sutureknots @AdobeCare So your issue is resolved?

zz4mlvl02

01/29/2025, 04:15 PM

@AdobeCare Update: After several messages and a phone call - no resolution. In my opinion, Adobe has perpetrated a theft of my property. I don't understand how it is legal to prevent me from using the software according to the license agreement that they wrote.

Michael Frankel

01/21/2025, 01:38 PM

Photoshop is giving an error when trying to use the generative fill function(s) in an orange pop up box with a triangle with and exclamation symbol: "We're experiencing delays due to high demand. Please try again later."

aatifbukhari2

01/19/2025, 07:54 AM

@AdobeCare I am facing about 10 days to buy the subscription plan of adobe . Everyone of their support said that ur debit card is showing error i vist my bank 3 time they show me i buy every plan of any other but not on adobe as the system adobe server is failing .plz update it

SPQRx2

01/17/2025, 03:54 PM

@AdobeCare What I want from Adobe is to explain what the issues is. Don't just day "there was an error" tell me why the error occurred and I can fix it myself.

JayCryptonice

01/16/2025, 04:10 PM

@Mister_Uche Does anyone know how I can subscribe for Adobe creative cloud? My chipper USD card not working ?

ZANEOLOGYTV

01/12/2025, 09:20 PM

@AdobeCare No FIX YOUR CRAP

NicPFilms

01/02/2025, 12:34 AM

@AdobeCare I have tried to recreate the issue and I believe it was caused by resolution I was working in. The resolution of the video was 1900 x 4112 and I exported the GIF at this resolution and a significant compression resolution.

NicPFilms

01/01/2025, 03:20 PM

@AdobeCare Additional, it would still cause the same error if I imported the exported video file back into Premiere Pro or Media Encoder to re-export/convert to an animated gif. I was able to convert it into an animated gif but only with an alternative program. (4/5)

NicPFilms

01/01/2025, 03:19 PM

@AdobeCare Thanks for the concern. I did use both the 2024 and 2025 versions of Media Encoder but it didn’t seem to work. My guess was the pixels in the video were over exposed which caused the software to glitch. (1/5)

ThePsychoNyx

12/25/2024, 06:34 PM

@AdobeCare It's all fixed and working now but thank you!

AlanGardner74

12/18/2024, 02:12 PM

@AdobeCare The problem is because I have reset old pc, my browser is not supported. However, the fact that I cannot use photoshop elements 12 without registering it, even though it is already registered from past use, and I have a product key, is absurd, and very annoying.

12/13/2024, 07:22 PM

We've not been able to get into Adobe since late Monday afternoon. It will not take our login and directs us to our browser and we go that route it has us choose our company and it comes up and in less a minute the box pops up saying unable to connect bla bla bla and no way to bypass - so we are unable to work on any our files etc and having to purchase off-brand adobe in order to do work! We pay a lot for all of us in the office to have access and it's a potato.

FraBlasiEdits

12/10/2024, 11:53 AM

@AdobeCare i will contact you guys if/when an issue happens

TheUnicornNorm

12/06/2024, 05:02 PM

@AdobeCare Thank you so much for your response and help. That seems to have fixed the issue. ??

connor_portee

12/02/2024, 01:37 PM

@AdobeCare All of a sudden it’s working after 2 hours, I filter on a template, for example “animals” then it will say “no results, clear filter etc”.

nth5ny

11/28/2024, 04:14 AM

@AdobeCare I’m in the known issue category

PaulChou16

11/26/2024, 07:34 AM

@AdobeCare It seems to be working now. No error message now. I didn't know if it is a bug for me not able to click it.

TragicRealist

11/19/2024, 06:53 PM

I just want to put some PDFs together into a single file. That used to be so easy with the app on my laptop, now I'm dependent on the Cloud site and it's much harder. Progress.

JohnAbraha11078

11/19/2024, 02:19 PM

@alvaro7542 @AdobeCare Contact @codingXyber, they'll rectify the issue

furkanoses

11/17/2024, 10:51 AM

@AdobeCare @Adobe @creativecloud Student Impact: As a student, I rely on tools like Adobe Premiere Pro for my projects. This error has severely impacted my ability to complete my academic work. To resolve this matter fairly, I request the following:

furkanoses

11/17/2024, 10:51 AM

@AdobeCare @Adobe @creativecloud Inadequate Compensation: The higher price now quoted for the All Applications plan is a direct consequence of this mistake, effectively penalizing me for an error I did not cause.

furkanoses

11/17/2024, 10:51 AM

@AdobeCare @Adobe @creativecloud This situation is unacceptable for several reasons: Breach of Agreement: I paid for the All Applications package as agreed upon with your customer service team. The downgrade to a Photography Plan was a mistake on Adobe's end.

heyyynitesh

11/16/2024, 05:09 PM

Hey @AdobeCare, there is a scanning issue with the Adobe Scan app on iOS devices, where pages are not scanned properly or the app fails to recognize the borders of those pages.

Sheila Gazlay

11/12/2024, 08:42 PM

When i try to open an Adobe doc, it closes in less than a minute. Sometimes it says, "Acrobat closed abruptly. You can restore the PDFS you had open," but does not let me.

sharksNcaffeine

11/11/2024, 12:44 PM

@AdobeCare Cannot load my invoices - just getting 'An error occurred' red frame box with a long error code.

nuno_cruz

11/07/2024, 07:09 PM

@AdobeCare @chivhof Login issues here too

XeeWalliss

11/07/2024, 05:42 AM

@RnWuth @AdobeCare That’s the same issue I was facing hours ago Until I was referred to @tech_cyber_sppt Thankfully my issues were resolved

John__Mee

11/06/2024, 12:29 PM

Is anyone else having problems with #Adobe Creative Cloud? Doesn't fully load and some features not working in #photoshop

AashritaTank

11/04/2024, 04:27 PM

@AdobeCare Thanks for replying. My system specs are: CPU: i7-13700HX GPU: RTX 4060 RAM: 16GB DDR5 And my system is fully updated.

citizenBB

11/04/2024, 12:48 PM

@AdobeCare Bug Report: Steps to reproduce: 1. ... Result: ... Expected: ... System info Application: After Effects v25.0.1.2 OS: macOS v15.0.1, RAM: 64.00 GB GB, CPUs (logical): 10

citizenBB

11/04/2024, 12:48 PM

@AdobeCare System Spec: MacBook Pro, Apple M1 Max 64GB After Effects: 25.0.1 (build 2) Error Message: Last log message was: <1939574> <RenderTaskManager> <1> Destructor: GetOriginalProject() is null

RPunedar

11/04/2024, 09:29 AM

@AdobeCare I cleared AD0-E330 exam on Oct 28, 2024. It has now been 7 days since the exam, I have not yet received my certification. This delay is impacting my professional commitments, as I need this certification to validate my skills and fulfil certain job requirements.

Basie_Baso87

11/02/2024, 05:03 PM

@e64630 @AdobeCare I also encountered similar issues support service were just useles, @Techlordx helped.

Steven Seagondollar

11/02/2024, 11:59 AM

still an issue for you? i have lr cc on a windows desktop and a macbook and neither are syncing my imported albums to my lr cc cloud, i've already done some troubleshooting. says 600 images being sync'd but never uploads.

Samantha Raven Key

10/31/2024, 12:20 AM

Lightroom Syncing Issues here...

editsWithAsloob

10/30/2024, 07:55 PM

@AdobeCare Using the timecode given by the error it's just crashing premier again and again. I tried everything to fixed it but failed. In the end, I've render that rotoscope video separately from after effects then import it into premier pro and replace it with that dynamic link clips.

editsWithAsloob

10/30/2024, 07:50 PM

@AdobeCare Basically its a 7 mint talking head video 4k. And I have to rotoscope the whole video. I did it with premier using dynamic linking with After effects. But after I've finished my editing whenever I tried to render it's just showing me "error compilation movie" And when I fix..

ShurtugalTCG

10/30/2024, 05:04 PM

@AdobeCare Just this particular project. It sent off an error report automatically but never gave me any information afterwards. I reverted to an earlier autosave and it was fine. The crash occurred when I was working with a Lens Distortion effect.

barneyibbotson

10/30/2024, 04:29 PM

@AdobeCare I looked it up and the fault has been fixed in v29.01, so I have updated. ??

barneyibbotson

10/30/2024, 04:17 PM

@AdobeCare Hi. Thanks for the response. I’ve already looked at Smart Guides settings and everything is enabled. There isn’t a specific box for the Line Extend guide though. How would I reset preferences?

tnag3

10/24/2024, 08:45 PM

@AdobeCare I need a bit of help. I have an error on download and am unclear if i can easily fix. If not, i'd like my recent purchase to be refunded. Can you help me.

marcus_kihn

10/23/2024, 08:10 PM

@AdobeCare OMG guys - you wrecked INDesign with this 2025 update. Its' all LAGGY now How do I go back to 2024 until you can fix these issues?

arshan_b_

10/23/2024, 11:58 AM

@AdobeCare is the QR code generator down? Not working for me

ShurtugalTCG

10/22/2024, 04:59 PM

@AdobeCare Actually I found a simple solution: I closed the project and opened it again and it went back to working just fine.

ShurtugalTCG

10/22/2024, 04:47 PM

@AdobeCare It just started happening again. I JUST finished setting all my preferences back to how they were and I don't want to have to do it all over again. For what it's worth, it looks like this problem started after adding an image to a video layer.

ugcbyevan

10/21/2024, 02:45 PM

@AdobeCare Hey! Thanks for the response :) It has abruptly crashed after doing something minor a few times this past week (EX: Dragging a clip, adjusting exposure on an adjustment layer, etc…) and all progress is lost. This goes for any project, none specifically. I honestly can’t…

user06711589

10/21/2024, 02:19 PM

@AdobeCare note it might be a glitch or something to do with the fact that i've just updated the app

hmzsamil

10/17/2024, 10:38 PM

@AdobeCare I don't get any error. I understand that the program not responding and closes. It happened when using gradient wipe.

OmarBessa

10/16/2024, 10:17 PM

@AdobeCare guys, again billing issues? Come on, you've charged my cards plenty and no service? What the hell is going on on your side???

KaiffYT

10/15/2024, 03:25 AM

@AdobeCare Yeah sure. My pc was bricked by premiere and i had to replace it That tends not to have an error code

darkroommike

10/14/2024, 02:08 PM

@AdobeCare Dear Adobe AI, It's a known issue, YOUR known issue, so prevalent that Google has many entries on the remedy. Unfortunately I have to edit MY REGISTRY to fix your problem. This is why Adobe sucks.

PjrFoto

10/14/2024, 11:58 AM

@_maiiii10 @AdobeCare at no cost to either of us

alberico_joe

10/11/2024, 07:20 PM

@AdobeCare are you guys doing anything to fix the new tethering issue related to the newest MacOS update?

SweetsDango

10/10/2024, 07:32 AM

@AdobeCare “This issue is not only happening to me, but other people are experiencing the same situation as well.”

SweetsDango

10/10/2024, 07:30 AM

@AdobeCare “Thank you. Adobe Comp suddenly stopped working earlier. When I launch the app, it freezes while loading without displaying any data.”

diaz_lilac88295

10/08/2024, 09:43 PM

@AdobeScottV @AdobeCare Contact @Coding_isla, they'll rectify the issue.

Olga .

08/08/2024, 06:26 AM

I uninstalled Premiere Pro Beta and it helped! Even Photoshop Beta works fine now so no need to remove all Beta Apps.

Carlos Eduardo Santinato

08/07/2024, 07:32 PM

I followed someone's tip here and deleted the Beta Apps, and everything went back to normal.

Audrey Marcoux

08/07/2024, 06:39 PM

Great thanks! I was waiting forever on the Creative Cloud Chat and they seem pretty overwhelmed.

Kierstyn Lattus

08/07/2024, 05:54 PM

This worked for me too! Specifically the Premier Pro Beta.

Cheqko Salinas

08/07/2024, 05:24 PM

Adobe Express not working It wont even open

GINGALLEY

08/07/2024, 04:27 PM

Worked for me too! Thanks @Grant! Was on hold with Adobe for the past hour! Back to work now. :)

Jacky Chao

08/07/2024, 04:12 PM

THIS WORKEDDD wooo!! Been at it for 2 days, apparently it was the beta premier pro that i have installed a while ago thats been stopping my Illustrator and Photoshop from launching. Weird. Finally it works!

Grant

08/07/2024, 03:31 PM

For anyone having issues today loading CC apps. Uninstall any beta versions you currently have installed. That will fix the issue :)

Olga .

08/07/2024, 10:05 AM

Adobe desktop apps are not loading

FD Productions

08/07/2024, 07:20 AM

Every Adobe application is failing to load despite software updates and fresh reinstalls.

Sarah

08/05/2024, 07:34 PM

Uploading files into Express. Successfully uploaded 4. However, now I'm getting an error. "An error was encountered while processing the file. Some features might not work." To test, I attempted to reupload the files I successfully uploaded previously. However, they're now failing.

RGR3/75

07/30/2024, 09:38 PM

I added some MP4's to the cloud to send in an email, and they kind of halfway open, you can see the video, but none of the controls (like to play or something) ever open..... It just gets stuck in a feedback loop.

LadyBlayze

07/29/2024, 08:33 PM

None of my Adobe Apps are opening on MacOS?

Arabela Mae Matias

07/12/2024, 02:17 AM

Never mind, It was a firewall issue. I tried disabling my firewall and now it works 99%.

Arabela Mae Matias

07/12/2024, 02:09 AM

I tried Adobe Express but always get "Adobe Express needs to reconnect. Refresh this page to resume your work. (F)" all apps does not work.

mike houdeshell

07/11/2024, 06:24 PM

Analytics won't load -- Error initializing @aaui/core

Bruce "Hoss" Collins

07/09/2024, 02:31 PM

When I try and go to the Admin Portal I get "Something went wrong. We're working on the problem. Please try again later."

Marvin Hagen

07/09/2024, 02:28 PM

admin portal is not working

Erik Nelson

03/05/2024, 06:39 PM

Creative Cloud app opens but is blank and hangs.

Lauren

02/16/2024, 03:42 PM

open up adobe express and it just takes me to my internet search engine

Dallas Baldwin

12/21/2023, 04:01 PM

We are experiencing poor performance with Adobe cloud, been going on for 3 days now.

CiscoTheHack97

12/21/2023, 03:18 PM

Major Adobe Acrobat performance issues and slow speed

Christine Smith

12/20/2023, 02:07 PM

Yesterday and today Adobe programs down intermittently or slow when up. `12/23/23 @9:07am in SE PA 19341

Vanessa Braga

12/11/2023, 06:49 PM

I haven't been able to login into my Behance account for a week and no one at adobe answers me.

Bella

12/07/2023, 03:54 PM

My Lightroom won’t let me login today? I’ve tried everything

Kevin

12/06/2023, 05:01 PM

Where is the Pantone Connect in Photoshop (v25.2.0) plugins/extensions? I have a Pantone subscription but not able to connect to the plugin itself in order to use it?

Weni omer

12/03/2023, 11:29 PM

I just purchased adobe creative cloud and the site download page is down

DXC

11/24/2023, 08:48 PM

Multiple users at my site reported having issues logging in to Adobe Creative Cloud.

Hollow

11/15/2023, 01:44 PM

I can't update Photoshop from Creative Cloud and I just bought the program

Star

11/14/2023, 11:25 PM

can't open webpages while logged in, only when logged out

OwO

11/06/2023, 07:09 PM

can't login anymore

Elena Loeffler

08/11/2023, 05:09 PM

My Lightroom and Photoshop are not syncing. I cant open my images from Lr in Photoshop. Actually all external programs connected to Lightroom are disabled. Another friend of mine in the neighbor state has the same issue

Damon Macdonald

08/05/2023, 07:47 PM

Can't even uninstall anything to make space for my cpu

disqus_9xndSK4zpz

07/28/2023, 06:48 PM

its wont even let me pay for the subscription. Adobe is definitely having server wide issues.

Chris Fournier

07/10/2023, 10:09 AM

Since more than one month I have the same problem here in Switzerland. Dis you solve the problem ?

Storm Dangberg

06/06/2023, 03:36 PM

My company can not sync the company library here in Phx AZ. Is anyone else having this issue?