Adobe Creative Cloud

We haven't received many problem reports for Adobe Creative Cloud yet.

If Adobe Creative Cloud is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Adobe Creative Cloud reports

Adobe Creative Cloud offers online software for businesses. When Adobe Creative Cloud is down, login may not be working, users can't access their data or see error messages such as server connection error.

Reports about problems with Adobe Creative Cloud

GayJay

Adobe keeps freezing, being difficult to use in general, so I had to force quit the app. Then I get a random popup appearing on every browser window from adobe; didn't ask if I wanted this spam filling up my screen, just decided I wanted to have adobe shoved down my throat at every turn. Very offputting and deleted.

MeowMeow

you do what you want cuz a pirate is free, you are a pirate lol limewire

taffym

The creative suites are running super slow up here in the NE and the apps are freezing. I switched off from the internet service and using the phone as a hotspot and it's still did it. I tried using my MiFi hotspot too and same thing. What's up?

claudia

same here its been almost 2 days still not working is yours still not working too?

Paulo Pimenta

Web console shows: We're sorry Something went wrong. We're working on the problem. Please try again later. Try again

Paulo Pimenta

I have the same issue

NeoNSG

Web console shows: We're sorry Something went wrong. We're working on the problem. Please try again later. Try again

Christamer

Adobe Animate will not download to new computer (Windows 11). All other Creative Cloud apps download just fine.

Big Tony's Happy Hen House

Also Gain maps are screwed up on exporting in PS

Big Tony's Happy Hen House

Firefly, Fill, Render, Expand all not working

Big Tony's Happy Hen House

Can't update or download in Florida

Jordan

Adobe Stock on the fritz

Chris Martin

Adobe Stock constantly giving 404's

Craig Wright

Logging me in and out all day. It's getting infuriating. I just want to get some work done.

Big Tony's Happy Hen House

Can't update InDesign

Lownote67

I can't open any of my Captivate files. They are completely frozen I'm also unable to update

Paul Cowie

I have been trying to update my Photoshop for the past week, without any success. It is slower than dial up and gives up downloading after about 30%

Big Tony's Happy Hen House

Having trouble updating Aps and a lot of latency. Before Ai Adobe was a great suite of tools for our ad agency and out clients. Workflow is disrupted so much, we're all just so tired

Eric Dielli

You can't seem to get into the account settings.

Aur0raAura

Suddenly i cant use templates and gives me a "something went wrong" error screen instead on acrobat. bruh lol

njtrout2000

Getting the error We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 10000." My internet connection is up and working fine.

njtrout2000

Unable to sign in. Tells me to sign out of Creative Cloud and try again. I am not signed in anywhere to Creative Cloud.

Brian

Can't send esign documents

LORDAE

its been 2 weeks and still can't contact adobe nor use the chat or firefly

Big Tony's Happy Hen House

I don't know how service and the Adobe products of ACR and Photoshop could get any worse.

Big Tony's Happy Hen House

Content Credentials is not playing nice as a stand alone or in the cloud.

Big Tony's Happy Hen House

Can't update my Adobe aps

berylarsenal

I pay for Adobe Creative Cloud but I might ragequit and switch to Resolve for clips because Premiere Pro is absolute GAAAAARBAGE NOW...lagging timelines...playback that doesn't work... How am I supposed to churn out my own clips if Premiere craps out so easily??

pmitchel

@AdobeCare hey guys, after the last update of Photoshop Beta my plugins stopped working and are labeled as “not compatible” on CC. Will that be fixed cause I paid for them?

James Neale ꧁꧂

cant use adobe express

kalicharan_g

@AdobeCare Change plan isn't working under manage plan for a long time now. Have subscribed directly through Adobe website. When will it be fixed. Tried all browsers, phone, laptop etc. Are you aware users across regions are experiencing this issue?

Swetiyo

@AdobeCare everytime I try to cancel my subscription, the website gives me an error that it can't load the data. Please help before I get charged

boothy91

Anyone else having problems with Adobe Express? Can't seem to be able to import a png and resize as it makes the background black? @AdobeCare

Big Tony's Happy Hen House

Can't update my Adobe Aps

FNGGROUPLTDA

My paid Adobe plan was canceled without my request. Support asked me multiple times to pay AGAIN for something already paid. They refuse to escalate, deny the issue, and offer only a refund + trial. This unacceptable. I need my subscription restored immediately. @Adobe @AdobeCare

Hussainmanj8

@AdobeCare Hi, thanks for the update. I understand there may be a backlog, but the delay is still really disappointing. I’ve been waiting quite long without any clear response. I hope my case is reviewed soon.

Sometzuki

then i try to download adobe creative cloud cleaner but it just open an error website ?!?! like what the hell

PhotographyET

My photoshop just updated to 2026 and my Noiseware plugin went away. Its in the plugin folder but not showing up under the plugin menu. Anyone else have this issue? #photography #Noiseware #Imagenomic #photoshop @AdobeCare

supadupafun33

@AdobeCare The last Nvidia update was a month ago, is there something else I should be updating?

John Gutierrez Photography

Cannot read my Adobe account status - server is down. Just a rolling circle......

pmitchel

@AdobeCare There was another update, I did it and now it's working again. Thank you

Elizabeth Lawlis

It is giving the 404 error page even for IT support.

Big Tony's Happy Hen House

Content Credential always buggy

uzi

servers are down

Angela

Adobe fonts not loading for me in Illustrator

Jasper Jax

Trying to outsource PDF tech documentation for business partners globally. I can't select the option to allow anyone with a link to review option. It's locked in "invited people only" mode, which, when sharing with 200+ people, a no-ope. If anyone knows of a work around, that'd be great. Company IT is worthless.

Kenneth Blum

fonts are still not loading...

Christina

Adobe Express, I can't access my Libraries, stock images, or even download finished projects.

Jerry Quinn

Again. AWS. AWS is always the problem.

patrick brush

ruh roh. not good.

Kim Robinson

Admin console not loading: Unable to load main console Unable to add new users Unable to see licenses Unable to see current or previous purchases

Ace Palanca

Can't open or export anything from Adobe Express

Stephanie

Can't pull up Adobe Stock

Kyle

Down in San Diego. Can’t open team projects.

PBtmm not a minor

I WANT IT BACK 😭😭😭😭😭

David Lynch

Adobe Stock not returning searches.

Adobe Stock is down. Not good.

Darya Jumelya

Same problem! «This feature is not available in your region at this time»

antonio

I cant get generative fill to work at all! "Not available in your region" all help numbers are busy

Sara

Laden der generativen Credits nicht möglich.

Frank Joyee

Can't use Generate in Photoshop. Error Message: This feature is not available in your region at this time. Same for me!

antonio

i can get generative fill to work at all ! all help numbers are busy

Sara

Firefly is not working - 'Sorry, Adobe Firefly isn't available in your region.'

Rabih Bou Serhal

Adobe XD is showing a “Link not found” error, something went wrong, and even the error report feature isn’t working.

Sabin Cirstoveanu

The audio enhancer is also down

Jacob Johansson

This is absolutely crazy... all online services seem to be working well... very bad. At this point I am trying to sync some new fonts to a web project I'm working on. But Adobe Fonts keeps providing a timeout error message. This means I cannot produce what I am being payed to produce. At the same time the Adobe Service Status page shows that e.g. Adobe Fonts is "online and working". I think Adobe need to check their Service Status functionality...

Srpf

Firefly is not working - 'Sorry, Adobe Firefly isn't available in your region.'

Emin Ganifaev

Can't use Generate in Photoshop. Error Message: This feature is not available in your region at this time.

Pini Peretz

Generative features not working.

Ali Hamza

Yes Right

David Gondwe

Generative features not working, something is wrong with the server I think

blair_scot18

@AdobeCare having issues with Adobe express colours. I have lost all the default colours and only have a limited amount now? Any ideas on how to restore the default palette?

subcircle

When live support on a website first asks you if you are connected to the internet, you just know the issue is not going to get resolved. @AdobeCare

Brandon James Dignam

What timezone are times shown in?

La Matrix

They need to improve their servers because the connection and data transfer is very slow

snrsfan11

@AdobeCare @Adobe are there any outages or issues today? I cannot get anything to combine or add files today.

kurupsify

@AdobeCare Thanks guys. Yes I will do that. It has happened to me and independently to other folk too

ClintTill

@AdobeCare Thanks. I sent an email earlier today with a link to the Studio template

BranMilicPro

Hi @AdobeCare Are there known issues with the latest version of Camera Raw? When I copy developing settings of a RAW file, and apply them on a bunch of files, none or only some of the options are applied despite selecting All.

richieblasco

@AdobeCare Updating drivers is an overall system stability risk factor, and I shouldn't have to update drivers for something as fundamental as file playback & caching. Especially when the previous versions are having no issue.

zorrapende

@AdobeCare I lost my morning, and my afternoon yesterday, yet didn´t have a decent answer to my problems...

Chroma_tix

@AdobeCare Returning to once again to report that the problem was not completely fixed, although it was slightly reduced. The popping persists in certain places, although not as egregious as they previously were

Atanhan

@AdobeCare @JoJo_Reyes03 It doesn't give an error message. It enters the application and immediately closes itself. It doesn't work. App for iPhone.

JoJo_Reyes03

@AdobeCare App on iPad or iPhone won't open. Click on app and it automatically closes. Happening across our whole company.

PM3D_Animation

@Adobe @AdobeCare Is it possible to have at least a message from you to explain why it's not working anymore and when it will return to normal? Mixamo has been broken since yesterday.

pandacapricorn

Anyone have issues with Adobe app or Adobe creative Cloud?

uxuifr

@AdobeCare It doesn't work either.

LDAWGraphics

@AdobeCare I tried copying to the desktop but the error still persists. Any idea how to gain access without being connected to onedrive if that is the issue…

LDAWGraphics

@AdobeCare Thanks, I’ve just shared the update through DM

LDAWGraphics

@AdobeCare On my PC (C drive). The files including V8 were working fine yesterday, were opening and were able to be edited with no issues. I’ve logged on today to edit the files then the program error started to come up on these files. Please drop me a DM so I can send you the file

mcdermottkc_

@AdobeCare Like constantly being asked to sign in and not always recognised …. Page up and down keys not working … truly awful product

ImTstock

Hey @Adobe @AdobeCare is there a problem with the Portfolio sites right now? None of my images are loading and my contact logos are the only things showing on my site

Torment1956

@AdobeCare Earlier today I was able to click on 10 items and the download option was available. I was also able to click on the 'select all' option and the download option was still available. In each case, whe I clicked on the download button, it told me there was a 'download error.

twit43p927_34ht

@AdobeCare has anyone there tested "copy merged" lately?

MandyOfSteel

@AdobeCare The crash would happen in the small popup loading screen, no DLL or anything even showed up as being loaded. I was able to fix it by rolling back AMD GPU drivers to the ones released in march. No crash log file seems to have been generated in AppData Premiere Pro folders, though.

fashola_tox

@AdobeCare I was unable to download the work I did. And the spec of my laptop : Processor: Intel(r) Core (TM) i5-4210U CPU @ 1.70GHZ, 2401 Mhz, 2 Core(s) Memory : 4gram

itshazly

500 Internal Server Error If you are the administrator of this website, then please read this web application's log file and/or the web server's log file to find out what went wrong. @AdobeCare adobe fonts is down

Louis Pomathiod

Adode Admin Console not work "something went wrong" with a cloud

Charltonsomiah

@AdobeCare Thank You again, I hope this issue can be resolved....

jondutoit

@AdobeCare Unfortunately it keeps crashing again. Will DM as requested

winternings

@bleedingsoul98 @AdobeCare so sorry but did you manage to fix this issue

georgieskid

@AdobeCare You are joking right? I have been to your customer service and none of the options actually fix my problem.

Andrea Roach

Adobe express keeps saying I'm offline. I tried the desktop app as well as the website and both aren't working.

L4RGEx

@AdobeCare I’m up to date on everything. I will not be doing QA for you. Do your job. This is not mine.

neilvagg

@AdobeCare This is the app not the web. Will drop you a DM.

NathiGooner

Anyone else having issues with @adobe creative cloud

dwaidontwait

@AdobeCare it could be the extension I’m using but I’ve never had this many crashes and glitches. I work a lot with compound shapes, lines and clipping masks along with artwork that can be a little complex. I’ll move a line and it’ll quit the app and start to recover the doc

SuhaybAlrumi

@AdobeCare Hi ?? I’m facing a problem where I send an agreement using Adobe Sign and it doesn’t show up in the Adobe Sign app. What’s the issue?

MicahBBurke

@AdobeCare Seems to have resolved itself.

Phoenix_Anthem

@AdobeCare I tried that. The frame wasn’t locked. Are there currently any known issues server side?

purecocoas

wtb adobe creative cloud cc / illustrator yang ga gampang back free / error pls? drop pl yaa #zonauang

realcarlscott

@AdobeCare This did not help. I have Apple iOS 18.4. My software and apps have the latest updates.

Eugenome

@AdobeCare Thanks. Is there any way to prevent it happening without having to reboot to gain control of the files? It seems to happen quite frequently.

el_kikx_

@AdobeCare The Text is too long, how can i send you?

mitsuhiro_v01

@AdobeCare I am currently rolling back my AMD graphics drivers to the January 23, 2024 version. I am not experiencing any problems with this version. I believe both problems will recur when I apply AMD's latest graphics driver.

mitsuhiro_v01

@AdobeCare I downloaded the 2024-01-23 release driver from AMD's website and rolled it back and all these problems were resolved.

mitsuhiro_v01

I tried to open a Pr project from Ae via DynamicLink, but the DynamicLink connection fails. I have unchecked “Multi-frame rendering” in the preferences and have confirmed that the error is temporarily resolved, but when I restart the project, the problem reappears.@AdobeCare

AndRchrd

@AdobeCare informed me that it’s an issue with beta iOS 18.4 Cool. So just wait for @Apple to patch … Technology is wonderful right!?!

nameismm_

@AdobeCare why cant i edit radio buttons on the web version

David McCarty

Adobe Express has been down for about an hour for me, even though they’re posting no official outage. On both my iPad and iPhone, via wireless and cellular. App opens, but as soon as you try to open a document, mine or a template, it just spins forever. Tried restarting, and quitting apps. Nothing. Disheartening.

cliftonhack

@AdobeCare I am having an issue with express mobile app that doesn’t import any images into it

NoMoreOneinFour

@AdobeCare hello is your Cust service team working today I just DMd. Adobe want to charge me £160 to cancel a contract that I never signed up for and didn't give consent to. Please investigate this. I am very stressed and will raise a formal complaint.

AybukeBulu87192

? @Behance @AdobeCare I have been experiencing a technical issue for over 5 months, and I have received no response from support for 3 weeks. ? My view & appreciation counts are increasing at the exact same rate on my last two projects, which has never happened before.

chrissienadeau

@AdobeCare Lightroom has crashed about 20 times now trying to import a shoot. what am I supposed to do!???? help

mavickers

@AdobeCare I opened up the app for the first time in awhile. So the app was updated. Stuff has moved again. When I used shift+cmd+/ on the Mac to search for something in the menu, the results would appear then disappear. When I tried to edit the two docs I had open, Acrobat was completely…

coysthai

@AdamEcclesBooks @AdobeCare How to fix it?

AdamEcclesBooks

@AdobeCare Getting this error today from Photoshop on a new M4 Pro Mac Mini with 64GB RAM Fail: GPU not supported Fail: Metal unavailable Fail: Insufficient VRAM: (0 MB of 1500 MB required) GPU Detected: $$$/Prefs/Performance/UnknownGPUDeviceName=Unknown GPU (UNKNOWN)

jjud6s

@AdobeCare I didn’t get any error codes, it just crashed?

HemantU10

@ajeetbharti @AdobeCare Me facing same problem in SBI Net Banking & YONO

MariSchaefer

@AdobeCare @Adobe It says it’s included in my plan but how do I access it?

Mato

According to a support agent, they are experiencing a worldwide outage of the server on which the generative fill is running. They are working on a fix.

disqus_cvpZCXDtXA

Generative Fill in Photoshop on MacOS not working, whatever I do I get error.

RegionalAtBestx

@AdobeCare @dotbydot_live Any updates on when it will be back up?

Brian Christiansen

I am unable to access any of my files in the creative cloud. Software works fine, just no access to cloud files.

Dani

Generative fill not working! It shows an error message that says the action couldn't be processed

wonderfulmeal

@AdobeCare @8MonthMalfunc I spoke with them. They know there's an issue and they're working on it

bvg_studio

@AdobeCare @8MonthMalfunc Same here and for my colleagues too, generative fill not working on last photoshop version and beta version.

chasingphoto

@AdobeCare - You have major problems with InDesign 19.5.2 - its not just me, its lots of people in the forums with image reading issues. Rolling back to 19.5.1 fixes that issue.

RakkaGG

@AdobeCare My videos are not working when I import media it says something about compression type error

OmaagoTuruLob

@Sutureknots @AdobeCare So your issue is resolved?

zz4mlvl02

@AdobeCare Update: After several messages and a phone call - no resolution. In my opinion, Adobe has perpetrated a theft of my property. I don't understand how it is legal to prevent me from using the software according to the license agreement that they wrote.

Michael Frankel

Photoshop is giving an error when trying to use the generative fill function(s) in an orange pop up box with a triangle with and exclamation symbol: "We're experiencing delays due to high demand. Please try again later."

aatifbukhari2

@AdobeCare I am facing about 10 days to buy the subscription plan of adobe . Everyone of their support said that ur debit card is showing error i vist my bank 3 time they show me i buy every plan of any other but not on adobe as the system adobe server is failing .plz update it

SPQRx2

@AdobeCare What I want from Adobe is to explain what the issues is. Don't just day "there was an error" tell me why the error occurred and I can fix it myself.

JayCryptonice

@Mister_Uche Does anyone know how I can subscribe for Adobe creative cloud? My chipper USD card not working ?

ZANEOLOGYTV

@AdobeCare No FIX YOUR CRAP

NicPFilms

@AdobeCare I have tried to recreate the issue and I believe it was caused by resolution I was working in. The resolution of the video was 1900 x 4112 and I exported the GIF at this resolution and a significant compression resolution.

NicPFilms

@AdobeCare Additional, it would still cause the same error if I imported the exported video file back into Premiere Pro or Media Encoder to re-export/convert to an animated gif. I was able to convert it into an animated gif but only with an alternative program. (4/5)

NicPFilms

@AdobeCare Thanks for the concern. I did use both the 2024 and 2025 versions of Media Encoder but it didn’t seem to work. My guess was the pixels in the video were over exposed which caused the software to glitch. (1/5)

ThePsychoNyx

@AdobeCare It's all fixed and working now but thank you!

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