Consumer Cellular

johnnyboyjohn

Been a lot of problems in the last 3 months with CC. Prior to that very good service. Dropped calls, can't even connect on some days. Some days have 5 bars, some days have only 2 sitting in the exact same spot, regardless of weather. I love the price of service, but I may have to change if things don't improve. We've had days where we can't get a call out.

Hurley Byrd

Even though I'm on Consumer Cellular using an ATT SIM card, I've been experiencing service disconnects ("No SIM card detected/Emergency Calls Only") for the last 2 days that coincide with the Verizon debacle. The only troubleshooting solution I haven't run is a factory reset (because 98 percent of the time that does NOT resolve the issue if cycling power didn't)

Glenn W

The website is down right now. For how long?

Dolores12118229

Consumer Cellular is the most pathetic carrier in the United States. Their policy of return if not satisfied is bull malarkey. Had less than a week-operating problems and that does not warrant a full refund. Sorry service, sorry company!

Lisa Rott-Schmitt

I am not even being offered to get a new eSIM, I have asked numerous times.

Just Us

Nope....we spent a total of 26 hours( off and on) talking to customer service. Delete the esim card new sim cards to oh the tower is having issues. I'm like every tower? At first it was just my phone that I bought through CC then my wife's phone was having issues. Anyway so I thought it will work great. Nope. I bought one of those Galaxy S24 you know a decent phone nothing special. Hasn't worked right since day 1. And of course the warranty is running out. Very frustrating. I reboot the phone ,turn simm off and on ,press airplane ,turn data off and on. Sometimes it works most of the time I just have to wait 20 minutes or so before it starts working again.

Lisa Rott-Schmitt

I am supposed to live on WiFi calling, support can’t figure out what’s happening.

Just Us

Yeah I don't know what's going on. 80% of the time when someone calls they cant hear me or I can't hear them. I texted my wife the other day and she accused me of not texting her back....well I gave her my phone and she saw that I did. She never received it.

Lisa Rott-Schmitt

I’m in the same boat, the last 2 weeks my phone has been sitting on SOS with a satellite 🛰️ image. If I am lucky I get 1 bar.

Lisa Rott-Schmitt

Can we seriously get signal? Something more than SoS 🆘 or a satellite 🛰️ . If I’m lucky I get 1 bar! I can’t do business this way!

Just Us

I drive a semi OTR for a living so I have a pretty good idea where CC (Consumer Cellular)doesn't work. Here are just a few places you will have issues with losing Data connections. Milwaukee, Wisconsin ,Ohio, Kentucky, parts of Indiana. CC used to be good but in the last year its gotten really bad. Forget connecting anywhere near a rest stop. My phone will show it has 4-5 bars 5G or 4G but says no internet connection. I really need my phone to work with my type of job. If I'm out in the middle of nowhere and I blow a tire I'm screwed if my phone isn't working. Probably going to have to switch carriers soon.

Pat OShea

No signal today (October 3) in Harmony, Florida

ROB

No signal since last night

UL885

Not working in Philadelphia, even after following steps to resolve

Carl Poe

phone with not working in Concord NC

Consumer Cellular

Hello, Mark. Towers can be affected by weather, maintenance, and local congestion. Please power off and on your device and check for service. If you are still without service, please reach out to our chat support on our website.

Mark Ratajczak

No signal can't connect to network

Consumer Cellular

A basic step that can be tried is to power your phone off and back on again as this forces the phone to reconnect to the network. If this does not work, for additional troubleshooting, please contact our support at the number above or through chat on our website.

GSOB

For the past 3 hours and still a problem, I can't take or receive phones calls using CC.

Teresa Greiner

Consumer Cellular has been off and on since 5 pm. First it was network congestion. Now the network keeps coming in and then off again. I'm getting sick of it. May have to find a more reliable mobile phone service.

Danny Bain

anyone have issues today with calling out or in

LlarryLLama

Apparently it's down today, no cell service on either Consumer Cellular phone. It's been down since early this morning.

Andy S

No Service-Portland, OR

Consumer Cellular

We're sorry to hear that. If multiple phones are affected, it may be an outage in the area. Please have them power off/on their devices and test for service. If there is still an issue, they can contact our U.S. based customer service at the number above or chat online and we will be happy to troubleshoot the issue.

Luna

Not a Member Myself, But My Grandparents Are and Their Phone Service is Completely Down for these Last 6ish Hours

Consumer Cellular

Please try powering off, and then powering on, your device to help it reconnect to the local tower. If you are still without service, please contact a chat agent through our website.

Randy

CC phone line down and Web My home phone number thru Verve I can't call out but phone receives calls trying to get to technician

Texanman10

@jjllcc7070 I use consumer cellular. It's great service, inexpensive and no issues. Same services as my AT&T was. They only have American speaking operators.

Consumer Cellular

We certainly want to help you with phone service, MaryLynn. Please contact our U.S. based customer service at the number above and we will be happy to troubleshoot the issue.

Richie_2024

@Consumer_Cell why lie in your commercials? Just say "actor portrayals". "Avery" is a voice-over actress and doesn't work at Consumer Cellular. Should I contact the FCC or FTC? Do the right thing. #ConsumerCellular

MaryLynn Costa

Phone says not registered to a network, bill is paid, no removable SIM card. Not sure what's wrong?? Restarted phone, still not working.

DeniseAMarino1

@Consumer_Cell horrible service! I’m unable to make a phone call all day. I tried calling multiple times. All calls dropped. I did the online chat 4 times and they kept disconnecting me. After multiple attempts to change the eSIM. I still can’t get through to a competent manager!

NicoleluvSawyer

@Consumer_Cell what is going on with the network? It keeps telling me that there's no cellular network available for voice calls, it's going in and out in and out in and out. What is the problem?

1redheadtrader

Anyone else having trouble with verizon service. Non stop spam calls, texts and emails, constant dropped calls.. Not getting calls back when scheduled.. I think its time to change providers. How is consumer cellular? or AT&T (which I used to have) Maybe its better now?

JoshuaVSaguaro

.@Consumer_Cell has got to be the worst cell phone company I've ever had. No service at work when everyone else does. Constantly throttling data when my plan is supposed to be unlimited. DO NOT USE THEM. I'll be switching back to T-mobile today after work. #WorstEver

OriginalKBB

@Consumer_Cell without a doubt the most overhyped provider ever, I get dropped and lost calls at least 10x a day . The service is terrible.

Barrybi18432164

@Consumer_Cell any issues in the NJ area today? Data is so so sloooow

Deneale

@Consumer_Cell explain something to me. It’s saying I have no internet connection. MY PHONE IS THE INTERNET! I’m not in airplane mode! I can’t view apps or do anything! Why?!?!

shspainh

@Griff_Graff @Consumer_Cell All I am getting on chat are error messages as well. We were considering getting their service. They send us to customer service to sales and back again!

Griff_Graff

Dear @Consumer_Cell You cancel my service, then tell me to call you when I don't have a working phone. I tried to get on chat on your website and all I got was error messages. What is going on?

Crump8D

@Consumer_Cell I have no Internet ?

Crump8D

@Consumer_Cell I don’t think so. You can tell the world what your technical issues are here on X. FB message is just an excuse to hide your problems

Crump8D

@Consumer_Cell Nothing has changed. Your service is intermittent.

Consumer Cellular

Hello, Anicelady. At this time, Consumer Cellular does not partner with T-Mobile.

anicelady

I just read an article that said some companies who use T-Mobile towers may have connection issues. Apparently they affect people mostly in other countries but also those with phones four years old or older.

Consumer Cellular

Hello, Myron. Towers can be affected by weather, maintenance, and local congestion. Please power off and on your device and check for service. If you are still without service, please reach out to our chat support on our website.

Myron Edwards

I'm guessing the towers are down at the moment!!!

Consumer Cellular

Hello, Malinda. Please power off and on your device and check for service. If you are still without service, please reach out to our chat support on our website.

Malinda Dilday

I've tried to call out and have others try to call me, and nothing is going out or coming in. When I try to call out, it tells me cell network is not available.

Consumer Cellular

Hello Kurt. Please try powering off and on your device and check for service. If still without service, please reach out to our chat support on our website.

meganmoze

@crabby30somthng I get it! My service uses all Verizon towers. They don’t have their own. Looks like consumer cellular uses mix of big carriers. I think cell phone services are major rip offs so I’d recommend going to cheaper service. I’ve had no issues (other than more money in my pocket)

Kurt Smith Sr.

I have always had good service in town 83869 but yesterday and today I only have one bar and sos service. I’ve power cycled, I even had customer support send a push but still issue is the same. I can’t even open my Exxon app and connect so I. Can buy gas.

Crump8D

@Consumer_Cell you haven’t addressed the problems with your service. CC on FB doesn’t either. Time for better customer service

pendrag

@Consumer_Cell When are you going to fix your website login? SMS still not working.

Unworthy

Off and on, I can't call out or receive calls — Albuquerque, NM

Consumer Cellular

Hello Frank. Please have your mother try powering off and on her device and check for service. If still without service, please have her reach out to our chat support on our website so we may review her account and connection.

Frank Jennings

My Mom currently has no cellphone voice connectivity in Bay Village, OH (zip 44140). She can only text.

Valerie Ferrara-Ryan

one phone works the other doesn't - just worked yesterday!!!!!!!!!!!!!

This Sucks

I can't call out, or receive calls...and it's frustrating! This has happened twice in the past 3 days in Minnesota. Consumer cellular hours are past and I have to text anyone I need to talk to. What is GOING ON?!?!?!

Eponine1973

@Brash_1 @Verizon My BF has Consumer Cellular. Cheap, effective. His phone works everywhere mine does and I have VZ

DuqueDur

@mamamiany112023 @Consumer_Cell I experienced similar issues, @Calvin_techz solved mine.

kratzer52

is anyone here in Florida (Sarasota) having problems with Consumer Cellular. All other carrier services seem to be fine.....???!!!

Consumer_Cell

@MrYadaYada @MrYadaYada, thank you for sharing your concern about the areas impacted by Hurricane Milton. Your safety and service are our priority during this time. Consumer Cellular will be working closely with our partners to ensure you have access to your service, and if interrupted, 1/5

Consumer Cellular

We're sorry to hear about your experience. We would be happy to follow up with you regarding this issue. Please contact our phone support at the number above or our chat support on our website at your earliest convenience.

CR

I should add that it worked fine a few days ago. The login problem started yesterday.

CR

unable to login to account on website. After entering login information the login button does not work. Yes I cleared cache etc. please fix it.

Consumer Cellular

We're sorry to hear about your experience. We would be happy to follow up with you regarding this issue. Please contact our phone support at the number above or our chat support on our website at your earliest convenience.

Consumer Cellular

Hello Mary J. Please try powering off and on your device and check for service. If still without service, please reach out to our chat support on our website.

Marie J

outages on pincherry rd. bayshore Michigan

Candlestick Wick

I've had CC for a month and a half. I'm constantly getting Internet offline when I am at the same location. I was previously on Cricket and had few problems.ime thinking of going back if it continues. 🤬

Consumer Cellular

Hello Tonya. Please try powering off and on your device and check for service. If still without service, please reach out to our chat support on our website.

Consumer Cellular

We're sorry to hear about your experience. We are happy to provide credit for full days without service. Please contact our phone support at the number above at your earliest convenience.

Tonya Krueger

Calls are going right to voicemail and outgoing are saying call failed.

Tony

I live in Bridgeview Ill,60455. Service went down at 11:00 pm last night! CC customer service chat is down as well.

Consumer Cellular

Hello. Please try powering off and on the device and check for service. If still without service, please reach out to our chat support on our website.

ResqDogz

Unable to make calls between CC phones: Either fails, or goes directly to voicemail...

Dobre Czasy

South of Asheville area down

Kathy Bitter

i haven't any service on my iphone from consumer celluar

Consumer Cellular

Hello Denny, There does appear to be some degraded towers in the zip code provided. Please send us a private message via Facebook with your account number or cellphone number and we will check for outages.

Denny Braccia

No signal in South Jersey - 08053

Consumer Cellular

Hello, Thomas. We have been notified of several outages in your current location. We apologize for any inconvenience that this may cause. We recommend powering on/off your device periodically until this is resolved. There is no ETA at this time for the resolution, however, technicians are working towards a resolution as quickly as possible.

,, Thomas Liddell

No service in 32068 fla.

Consumer Cellular

Hello, Alan. Thank you for your message. We will escalate this to AT&T and reach out when we have more information.

Alan Boisvert

Consumer Cellular is a joke. My cell phone is essentially dead in a part of zip code 19958. AT&T(their carrier) outage web site says they have a degraded tower in my area ATT will not give me further information on the outage since I am not an ATT customer. Consumer Cellular support says nothing they can do. They are pathetic.

Consumer Cellular

We're sorry to hear about your continued service issue. We can confirm that our online chat feature is working on our website. When creating a chat, please wait for the next available representative. The chats are answered in the order they are received.

John Douai

Your CHAT isn't WORKING EITHER...come on, what in heck is going on. 4 DAYS without service...what IF a senior has an emergency??????????????????????????????????????????????? NOT ON FASCISTBOOK....

Vixian Miller

Meadview AZ, consumer cellular service dwn

Consumer Cellular

Hello, OP. Please try powering off and on the device and check for service. If still without service, please reach out to our chat support on our website, or send a PM on Facebook.

Nancy

Our cell phones are not working and your main number is also not working? Thanks Nancy M.

Consumer Cellular

Hello, OP. Please try powering the device off and on and check for service. If still without service, please reach out to our chat support on our website, or send a PM on Facebook.

Armadillarodeo

I'm getting a message on my cell phone "Service Unavailable." Will it ever work again?

Consumer Cellular

Hello, OP. Please try powering off and on the device and check for service. If still without service, please reach out to our chat support on our website, or send a PM on Facebook.

William Albin

I just got a message on my phone service has been temporarily turned off by my carrier. What gives!! I also cannot login to my CC account on my phone or my computer.

Consumer Cellular

Hello, OP. Our website is currently functioning. Make sure you are clicking the box to accept the Cookies. Additionally, we recomment clearing the cache and cookies from your browser. To clear the cache and cookies, click the three dots at the very top right corner of the computer. Then click Settings at the bottom. Click Privacy, search, and services on the left, and there will be an option that says Clear Browsing Data Now. Click 'Choose What to Clear' to the right of that, make sure the third and fourth options titled Cookies, and Cache are checked, then click Clear Now.

Rachel

Cannot log into the website on either my laptop or my phone. Nothing happens when I click the "log in" button.

Gulf Coast Mrs.

cannot call customer service. also no chat available. South of Houston TX

tom do

Can not call outside of our area code in Louisiana. We get recorded msg "call can not go through at this time".

Consumer Cellular

Thank you for that information. If you are able, please contact us from a different phone at the number above. You can also chat with an agent through our website.

Niki

No phone service after 2PM EST 4Jun24 VOIP works, though.

Consumer Cellular

Hi, Henry. If you need help please contact us at the number above so we can perform some troubleshooting.

Henry Marenth

Phone won't get signal nor 4G anywhere. I could make calls just fine and text last night, then suddenly *poof*.

Consumer Cellular

We want to help with this. We recommend clearing the cache/cookies from your browser and try logging in again. Or you can try using a different browser. If needed, please give us a call at the number above.

janet

I cannot log into my account

Consumer Cellular

If you can, please contact us at the number above so we can perform some troubleshooting.

Robert Nielsen

I've tried making SEVERAL outgoing calls today, and keep getting the "Your Call cannot be completed..." recording. Are you STILL having VoLTE issues, and what is the status?? Iowa

IndyTIme

can't make outgoing calls, but can receive?????? Indianapolis

Consumer Cellular

Our network partners have informed us of a current VoLTE update that has affected some of our customers. Our apologies to everyone concerned. They are working to resolve this quickly and appreciate your patience.

Chad Herron

Phone service is down for me

Consumer Cellular

Hello, Barbara. We want to help. Please give us a call at the number posted above.

Consumer Cellular

Hi, Tomy. If you need help with your data connection, please contact us directly.

Consumer Cellular

Hi, Andrew. Please contact us directly if you are still having issues.

Consumer Cellular

Hi, Bruce. If you are still experiencing an issue, please contact us directly.

Tomy Young

Yes . Incidentally, the information for MSN's stock market tracker says Data Yes Available. I've never seen that before and I'm on the home Wi-Fi which is provided by Componium.

Tomy Young

Yes Bonus Gift

Andrew Hatchett

Site is STILL down for me.

Mischelle

I’ve received this same message the past two months (just became a CC customer 2 months ago 🙄) and the first month I hadn’t gone over 14GB for the whole month, this month I haven’t gone over 5GB! But the people I’ve talked to say they’ve checked their computer and they are claiming it’s correct. 🤬 I can’t even open a browser page…and still have 1/2 a month to go before it rolls over!

Michael

I'm unable to make any calls at all, site is down, can't log into the app. So I'm completely out of service.

Bruce William

It's still a mess :(

Consumer Cellular

We apologize for any inconvenience. The plan change was due to a software update, and it is being corrected as quickly as possible with no action needed on your end. Thank you for your patience.

Mike A in NJ

Just received a text message that the plan change message was in error, looks like they're cleaning things up. Thanks all.

Barbara Evans-Blehm

My phone is working but my problem is I keep getting emails that I'm over my 50 plan.But I've only use 34.8. And everything is slower than usual. So I call and a lady said she fix it. So at 1:45 a.m. today I get woke up with a text saying I'm over my extended 50 service.

ResqDogz

Tim, thanks for the clarification!

Tim C.

Contacted them through Messenger and got this reply. We apologize for any inconvenience this has caused. During a recent update, an error caused the promotional discount for the AARP 2 for $55 plan was removed from some accounts in error. This is being corrected as quickly as possible and no action is needed by our customers.

Tim C.

just contacted them through Messenger and got this reply. We apologize for any inconvenience this has caused. During a recent update, an error caused the promotional discount for the AARP 2 for $55 plan was removed from some accounts in error. This is being corrected as quickly as possible and no action is needed by our customers.

Bruce William

I got the same thing. I guess I'll wait rather than call. I'm sure call volume is ridiculous.

ResqDogz

Same experience here re: "plan change"... but now their website is offline for "maintenance", and I suspect they've been hacked and took it down intentionally to try and preclude further dissemination of that obviously false email pertaining to plan changes...

Mike A in NJ

Also got a mystery plan change notice today and can't get through to their line. The chatbot also said they don't recognize my number! This is discouraging.

Schlo

Site and phone app is down and/or un-usable. Like Kevin from Milwaukee I also was notified that my plan had changed. They said I used over 8 GB data in 6 hours on phone that was being un-used all day. I spent 3 hours arguing in a chat about how that 8 GB was basically impossible. Something is amiss......

kevin in milwaukee

The website is not working. Got an email saying I changed my plan when I never did change my plan. Something is going on there.

Steve

No service in New Jersey - must be because of the strong winds!

Diane

I’ve spent hours on the phone with Consumer Cellular this year over problems and the last call they said I would have less problems if I had an Apple phone. The service should work on any phone especially a $500 Samsung phone! The town isn’t that big!

Consumer Cellular

Hello, Diane. Many things can affect the service on the phone, including congestion at the towers and settings in the phone. Please reach out to the number listed above, or chat with us on our website so we can check your phone and account.

Diane

My phone keeps completely losing service and it has to be reset on the Network after I borrow a phone to call them. During at least 50% of all calls it cuts out so badly, even though I have several bars, that I have to hang up and call back, or they hang up. Consumer Cellular worked for years and it makes no sense why it would suddenly not work as good when there are more businesses near me than ever before. The population was much smaller than it is now.

Consumer Cellular

Hello Craig, if you're still experiencing issues please call us or chat with us on our website.

Craig

Mobile internet is down on my Consumer Cellular phone in Southern California.

Consumer Cellular

Hi Timmy, we're sorry to hear about your service issue. The nationwide outage has been resolved and service has been restored. If you are still experiencing issues, please reach out to the number posted above or chat with us on our website.

Consumer Cellular

Hi Dave, we're sorry to hear about your service issue. The nationwide outage has been resolved and service has been restored. If you are still experiencing issues, please reach out to the number posted above or chat with us on our website.

Dave Foreman

Now it's up and down, up and down...

Dave Foreman

Has been down for 3 hours

Consumer Cellular

Hi Suzan, we're sorry to hear about your service issue. The nationwide outage has been resolved and service has been restored. If you are still experiencing issues, please reach out to the number posted above or chat with us on our website.