Cricket Wireless

We haven't received many problem reports for Cricket Wireless yet.

If Cricket Wireless is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Cricket Wireless reports

Cricket Wireless offers mobile internet and mobile phone service. When Cricket Wireless is down, mobile internet might not work or users can't get a phone signal.

Reports about problems with Cricket Wireless

Benny

Service has been awful despite having full bars and 5G

Vic N.

For the past few weeks I've been dealing with slow downloads and broken webpages, websites, and some video buffering on both unlimited data & hotspot. Switched to a new phone and it's still doing it! I've been with Cricket all my life, and it's disappointing the amount of times I've had to get new phones and service because of them. I'm in Danbury, TX. Shameful.

Trenchant Wit

Cell service down here in Central Iowa. Texting mostly works. Calling does not. Been down all day. Can't login to Cricket website because it sends a text to authenticate that expires in 10 minutes, and I don't get the text to my phone for 30 minutes.

Diesel Dobermans

I have a different problem I keep trying to pay my bill and it doesn't make it to the decline at my bank or cash app it just keeps declining declining declining and now my service is shut off and I'm leaving for a trip tomorrow driving all the way across the country I am absolutely hot as hell anybody else having this problem?

Claytonasrealasitgets

I;m getting my voicemail but can't make or receive calls in north GA.

Hopper

Voicemail has been screwed up for days here in Central Texas . Can't get a live Agent on phone to help and haven't been for days. Wait 30 minutes on hold then line hangs up. Inside Store the Lady I talked to said "Need to call customer service" Yep. We are having trouble with voicemail. Changing to Boost Mobile, as i type, tech on way to line both phones up with them. After having them for years,,,,, F Cricket.

Jadin Reichenbaugh

I can’t load anything still my phone data won’t load anything in

Katie KofeMug

We can't call out and calls not coming in. Central AL since 8 a.m.

Chrystal Marshburn✓

It's not ringing when I make a call

Emily

Support informed me a tower is being updated and it could take 3 to 5 days (?!). Unacceptable! This is nonsense.

Emily

this has been going on since yesterday for me as well in Southwest Louisiana and support is useless. They have had me turn my phone off and on 15 times to no avail!

Samantha O'Brien

Mine is doing it now.

Samantha O'Brien

Mine just put me on Emergency Only and told me my sim card does not match Cricket and locked my phone...

TrishAnn González Mondragon

The cricket/att tower or whatever they are bouncing off is down again back to sos. This is getting old real quick.

Doug Everett

II live like 15 miles west of Tulsa by Keystone dam.It seems like every time it rains.Our 5G tower here goes bad.I'm getting -117 dBm, where normally I get -90 dBm.

Apaswright

Yep

Apaswright

My cricket iphone 15 is on SOS Only.

Louis Blanchard

Mycricket app ver 2.32.3 on MotoG Power 2026 page loads very slow even on Gibabit fiber wifi lately. Ususally get messages saying "Oops, please try again later". Now app states temporarily unavailable. Web site also plenty of issues on Brave browser on home pc.

Caitlyn Smith

Yesterday my 5g was working great not it is saying let and its not working my mom and dad's 5g is also not working anyone having that issue

Angie

Phone service isn't working have no bars to make calls

Chrystal Marshburn✓

My phone won't ring when I call

Josh fritz

Is anyone else having issues with their SIM card not working on their phone

Jtripper

Mine is doing that right now. Ft Wayne Indiana.

Julie

Anyone having trouble with their phone saying emergency calls only?

Cricket is down in Myrtle Beach area rn. Or at least it is for us.

Jesse W

2/19/26. Down in Hamilton, MO. This is the third day in a row this has happened.

Jesse W

Down in Hamilton MO

Peyton Swenson

2/17/26 Cricket is down here in White Bear Lake Minnesota

ShanaBanana

2/10/26;Can't make calls or send texts.

Janet Wallace

Today 2/8/2026 my phone went out it just came back on last night and then we wake up to not having phones again. Whats up with that Branson Missouri

Jesus Christ

I haven't had a signal for 2 days now in Missouri.

jasmine furciniti

my cellular internet data has been only 1 bar for days now.. i’m in fl

Charlie Shields

5G not working in Greenville North Carolina

Neil Yeager

Spotty phone connections in Carolina Forest Myrtle Beach.

Beth F.

Cricket hotspot has no Internet connection in southern SC.

Jesse W

Service completely out in Hamilton MO

Jesse W

Service keeps going in and out in Hamilton, MO

dopree martinez

What a bunch of crap this is, our service in sky valley calif. Has been out for 4 days but this detector here says no problems reported for 30 days in all of California.

ChargedCoo91983

@jmsbvr @Cricketnation was it for no service as well?

genlorri

@Cricketnation I don’t have permissions to send you a DM.

Wayne Young

Text messages have not worked for over an hour.

deb_ling

no service in Sacramento CA

akasha121185

So basically, if you have a major problem with @Cricketnation , they can’t do absolutely anything for you. They can only sell you the phones and charge you monthly for the service, but helping you fix an issue they caused, and that you cannot solve in any way because… 1/3

BatSh_tt

@Cricketnation if wait times to speak to customer service are 41 minutes, you aren't providing a service. Obviously there are so many problems for customers and Cricket doesn't provide adequate support. Cricket is failing customers.

Rowan Desdemona

App to pay my phone bill is down for me. I'm in zipcode 97463

Lacey Wagner

App won't load so I can pay my bill and quick pay isn't going through. It's not on my end... Frustrating.

Paperlane4

@Cricketnation I HAVE NO CONNECTION 0 SIGNAL WHAT IS GOING ON !

ToriMelching

@Cricketnation my phone seems to be in SOS mode more times than out anymore. Have had a new sim card more in the last 2 years than years prior. Just switched to eSim to see if that was the issue. NOPE. But yet nothing claims there is an outage in my area.

Pookie

My service is down and when I try to chat with customer support, the idiots want me to submit a one time code to connect to an agent. How the hell can I do that when I have no service? It's stupid to have to put in a code sent to my phone to chat! My service is out and I need to report it and get it back up as soon as possible! Your service sucks!!

Wiley Albritton

I have had Cricket a while now... when I have service there is nothing better...but cricket constantly has outages in my area... had no service all Day yesterday and still This morning...I was told yesterday morning that it would be fixed by 2pm yesterday .. totally lied about it...I am in Coshocton OH and My phone is my work... they have caused me to lose about $500 so far....

Hypocrite Moe

Cricket Wireless and A T & T Wireless services are spotty or non existent in Greenfield Indiana today, 11/14/25.

saleenb1087

@Cricketnation Well your customers buy your junk phones that work only hlf the time like your network.

Cody zunda

I have had nothing but problems with cricket slow data dropping calls the my account app won't work any more this is crap I upgrading my plan in hopes it would fix my issue but it made it much worse definitely not worth the money trash comapny

Brystol Gibbs

Albany Ny phone been acting up since last 10days and they told me it would be fixed by 8am today still not working I’m filing a dispute.. I know when it’s bill time they are not going to wait on me so I’m cutting them no slack!

FAfeFE

worse company ever

BowlOfSoup

Pittsburgh, no signal

Concerned_Citizen

SE Kansas AT&T, Cricket, Still have no service

Jen

Missouri here, my phone has been losing complete signal and data off and on today! Been needing to restart phone to regain, only for it to do it again! It does without notice and now I have no idea how many important calls etc. I've missed!

Concerned_Citizen

SE Kansas ATT

Liz

Same, it's starting to get annoying. I have stuff to do tomorrow I won't be able to stay in contact with the people I need to message

Troy t

Shawano county here still have zero signal

Liz

I don't think there are any payphones in my city🤣😭 this is just weird because I've never had this happen

Dan

lol, its like your stepping back in time now. I remember the days without a cell phone. Make sure you have some change in case you need to find a pay phone to call someone.

Liz

Well, either way hopefully it's fixed soon. I don't like not being able to leave my house and keep in contact with people. Without reception or data I can't message anyone unless I'm at home and connected to wifi

Dan

Whenever I've had an issue with Cricket, its never been their fault, even if it is their fault. Looking at Crickets mother company AT&T, looks like people are having issues there too.

Liz

That's weird. I looked at the down detector map a few times and basically all of central Wisconsin East and West central is red. I think that means there's something wrong

Dan

Cricket said there is no issues in our area. Was on their chat support earlier for probably an hour. They reset my esim and everything. Nothing fixed it.

Liz

I haven't heard anything. I came here to see if anyone knew what was going on. All google says is "There's no reports of widespread cricket wireless outages"

Jefff

😂😂😂 hope it's fixed soon, have you heard anything about what the issue is? I can't find anything about it.

Liz

Right!🤣 I was literally on a walk and I looked at my phone and I'm like "Huh, my data isn't working" when I got home I restarted my phone like 4 times😭😂

Jefff

Same I can't tell you how many times I turned airplane mode on and off and restarted my phone 😭😂

Liz

Yeah. I was so confused at first I thought it was just me until I looked on down detector

Jefff

On Android phone with cricket and my phone is out as well

Jefff

Upper peninsula Michigan and I've been out all day as well only wifi calling works. Phone says roaming no service.

Dan

I was thinking maybe it was an iphone thing and cricket since my wife's Google pixel 9a is on 5G and working fine on cricket. Not sure why it'd only be certain people having issues if its not hardware related.

Liz

I have a Motorola, and none of my friends use cricket so I can't even ask them if they're having problems. Can't even call my dad to ask because I can't call anyone

Dan

Central WI also, but only having the issue on my iphone. Wife's Google phone is working fine.

Liz

Central Wisconsin here, been out all day. Emergency calls only, data doesn't work. Anyone know what's going on??

Jefff

No connection (roaming) for cricket in upper peninsula Michigan.

cricket_fan152

is anyone else having problems on youtube or is it just me? cricket wireless is down too #youtubedown

patti howell

Boyfriend cant make phone calls

Brandi

Cricket went down for me here in Louisiana about 15 mins ago and is currently still down. Anyone else down?

mxochihua

coworker called near portland, or. said they will be down for TWO DAYS

Dj Kdog

Very spotty service last 20 minutes on Chicago area

Robert Collins

Can text but calls will not go through. Any call just says “ call failed”.

Mortal 908

Day 2 of no service unless I drive 30 minutes down the highway.

BMB

Last month I had NO SERVICE AT ALL PHONE OR INTERNET , Now phone service works but Internet right now not at all yesterday and last night it worked for less than a minute then go back out , I tried calling for technical support and WAITED 1/2 an HOUR and eventually just hung up

ambergris

no signal at all

Mortal 908

No service Riviera and Ricardo Texas. Been about 2 hours right now.

Reko Black

Here we go again right as I'm waiting for important application phone calls my service is down 🤦🏽

Barb Atkins

Wireless calling down

Kaylynn R Boxell

Service in central indiana has been down for 2 days. SOS calls only. This is really annoying. About to switch phone carriers

April Evans

It's been 2 days with choppy signal here in central Indiana. one side of town has signal the other side doesn't what gives ?

Lakela Leath

I've had this problem every since got phone upgraded. Nashville TN area. Customer support is no help whatsoever. Says no outages but something is definitely up cuz not able to make voice calls unless using Wi-Fi calling. I turn off but it somehow comes back on when making or receiving calls. Very fishy

Kat :3

Service down in central Texas :/ Has been down since last night despite paying for unlimited and haven't gotten any updates

qwertyuiop

ts cricket don't work bru

Shadowarrior1111

Cricket wireless phone service is not working for me

FAfeFE

I CANT PLAY PHIGHTING LIKE THIS, FIX IT NOW.

Calderon

I don’t have any signal for three hours I can’t talk with nobody for any solutions cricket sucks in Laredo Tx

Tanya Cummings Boozer

Phone service has been down all day. I cannot chat with customer service because I cannot receive texts and cannot get past your chat bot! This happens too often. Make it where we can contact you via chat!

Randall Bailey

my phone service been dopwn for 2 hours not register on network when will i tbe fixed

Dan An Hailey Moreau

Mine is doing that now i dont know why

Jesse W

No service in Hamilton, MO

La Matrix

many connection problems the servers are bad or that??

Dano aka tuna

My cricket wireless I can't make a call unless I am using WIFI Calling is there anyone else having problems???

Mr Dee

coming home from work my spotify went into offline mode, couldn't figure out why. I can see the 5G symbol is on but with an "!" Now i'm home and wifi connects & shows Spotify active. So I tried to go to a website after going back on with just cell 5G signal, and it says no internet connection. Tampa Area, I've never had this issue, I'm just glad it was right after work because we use our phones heavily. Looks like I will go back to a post-paid phone since these guys have serious issues with their network constantly. I can see on the internet, they have issues dating back to 2018.

Dottie Free

We have no service on mobile phone and internet for several days in Orwigsburg and Deer Park, PA, but Cricket claims no outages reported. Zip code 17961. Upon calling Cricket, they claim there are two towers and one is having maintenance. The other tower is 4G and everyone is trying to obtain their service through that one tower. Service is expected to be reinstated in six days!!! NO ACCEPTABLE!!

gene t, smick

emergency calls only?

Melissa Leigh Cuva

my internet and phone bars keep going on and off. when the heck is it gonna be fixed. can't make calls or get texts rn and can't get calls

Dan Twyman

No cell service whatsoever since about midnight or so.

Jahz Wolf

Well at least my calls are getting thru still no Internet I see I am roaming now. So no Internet for a few days is okay 👍

Jahz Wolf

I called them and they said a 5G upgrade until the 31st of July so no signal for several days ahead here in Tacoma

Anyone's voicemail box down? I can make and take calls. Got one voicemail this morning, now this afternoon it's not available to leave messages on or even access myself

lissyjtv

@Cricketnation hasn’t worked for me for TWO DAYS. No internet connection whatsoever, even tho my bill was paid last month. After this month, I’m changing. I don’t use Max enough to justify staying with cricket any longer

Missy__Diamond

Is anyone else’s @Cricketnation service not working??? It’s been doing this for like a week and it’s pmo! ATP I just need a new carrier

Gabrielle

Down again doing the same over and over repeat loading screen thing

Spencer Cain

Website is down every time you login it acts like it’s gonna login and then it goes back to the login screen on repeat over and over and over you can’t ever log into the account because it keeps bringing back to login screen because we gonna fix this problem or is it only every other Tuesday?

theddymoukoumbi

@Cricketnation been on SOS since last night what is going on with this outage ??

spice15567

i am so upset with cricket wireless right now. i want my cell phone service back and working again and they have been down since sunday. i do not believe they are fixing the issue. I'll believe it when pigs fly. today has stunk for me! i will go cry now. bye.

Melissa Leigh Cuva

still down and im not happy i would like to use my phone please hurry up and fix it i would like to text and make calls thanks.

jwestbrook173

@Cricketnation please fix this outage almost 2 days

Joseph Westbrook Sr

mine's been down since this morning

Joseph Westbrook Sr

Mine is phone been down since this morning

jwestbrook173

It's a major outage for a Cricket wireless Customer it's been a while since it been down this long I hopefully do you solve this issues soon #Cricketwireless #outage #

Melissa Leigh Cuva

why isnt this fixed no internet and cant text recive calls and cant get texts and cant make calls please fix it soon i would like to use my phone again

Melissa Leigh Cuva

it has been down all day no internet and cant make calls and cant text please fix it soon cricket

Amy Ward

No service in Morgan TX usually I have at least 1 or 2 bars

ThatOneStoner

Down in Cleveland ohio

Jesse W

Service completely out in Hamilton, MO

Tiffany

No service in Henry County ky... phone says voice has been turned off... anybody else

NATHANIELTL

@Cricketnation Fix your app, Error messages. Day 2 of trying to pay a phone bill .

Ethan Cruz

Service is down in minocqua Wisconsin

NicholasFo78254

@Cricketnation This is the second month in a row u did t text me bill reminder.please turn my phone on.your error possibly cause you changed my number. 5702166420 Had it for a few months noey Ruchard Fodor

Charsbrother21

@Cricketnation what's your excuse for my phone not working for several hours this time I'll be waiting for the credit on my bill

Erin Bowers

Service down in Cincinnati Ohio

sharky041579

@Cricketnation Bad service this lady Sara wasted my time

quantoofine

Anyone having issues with cellular data with Cricket Wireless today?

Neil Yeager

No network after Samsung phone updated after restart.

Trace Nixon

Intermittent mobile service 5/14 and 5/15, keeps going out have to connect to Wi-Fi to use phone

Sarah Ellen Lee

My phone stays in sos heard there was an outage here in Whitman county in wa state hope it’s fixed soon

Rebecca

No Cell service in downtown maysville ky since friday. That's 4 days and counting. Of course att won't give any reason or answers to any questions about it

Jesse W

Service keeps going out

Keith

No Internet in Okmulgee,ok last 2 days im going to need a little bit of compensation. This is BS.

S0larburger

day two no internet. stuck in SOS mode

weimrnr

@Cricketnation Your Wi-Fi calling is not working "Provisioning failed, please try again later"

sapien_hugo

@Cricketnation Amazing that your reps can't help me log into your system. You send repeated notices of a special offer I can't take advantage of because I can't log in. 25 minute hold, 15 minute fruitless exchange with your phone rep. Text messages? Can't get past robot.

Oopz

I've had no service at my house and surrounding area (where I usually have an exception signal) for over 3 days Once in a while it will look like I have 1 bar but it quickly goes back to emergency only. Service is fine everywhere else I have been. Doesn't seem like they are actually doing anything to fix it. I have been told that service would be restored about 3 times with no change so far. 🤦🏼‍♀️

Slumberkitty

crickets service been 1 bar on everybodies phone including my co workers for a whole week . N 37th Avenue and West Thomas Road Phoenix Arizona please fix 😿

Shadow Foxin

Outages north of spoakane wa, Seattle wa, and speratically across entire state

emeeks3

Is there something wrong with @Cricketnation ALL my phones are not working

Cricket Wireless reports

Reports about problems with Cricket Wireless

Support and outage info: