Xfinity

We haven't received many problem reports for Xfinity yet.

If Xfinity is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Xfinity reports

Xfinity offers internet, tv and phone service, both through landline and mobile connections. When Xfinity is down, mobile or fixed internet may not be working, there is a phone outage, or users are getting no TV signal.

Reports about problems with Xfinity

Lemon

internet down in sherwood arkansas

esstek55

Sudden outage @ 2:05AM , then two cable boxes have been stuck (while restarting) on "Preparing your channel lineup" in Nashville, TN for the last 2+ hours...

Farrier

Internet down in Tangent, Oregon (11/10/26, 1:19 AM)

Dennis Shippy

Sudden outage starting at 10:30 am ET followed by modem reset and no service

joe112233

Most of the time the agent says there isnt any maintainance. But the app says different lol

Gloria Lewis

ABQ New Mexico. Anyone else having problems

Michael Johnson

once gain Xfinity speed dropping to sub 100mb, Ridiculous, no report of maint, or outages, once again signal test show good. Fix this Xfinity multiple times over the last few weeks.

Rae Rae

Very slow internet speeds in Palm Beach Country FL ever since the storms started going through since Halloween. Comcast customer service says there's no outage even though I reset my modem and it's consistant slow speeds even after the reset. -_-

Emery Hayward

Internet is down in 34442 Hernando county FL area and then it came back online

Dark Muse

Spectrum is owned by the same company.

Adam J Martin

Anyone else having a complete outage of the internet tv and phone?

Christian

Xfinity lock in. It's barely been two months since the previous connection issues ended, and it was two months between last time and the time before that. Also the time before that too!

Emery Hayward

my Internet speed is struggling extremely bad where my Internet speed uploads and downloaded are showing 2mbps to 0mbps then my router will crash non stop this has been going since the panhandle of FL got hit with a hurricane and everyone in central FL is still affected by the Internet issues and still not one repair Guy in are area is not doing anything about fixing it this is happening in citrus county City of Hernando 34442 area and I am fixing to fire you again Xfinity and switch back to spectrum.

Charlie RetiredGuy

I was watching Peacock and the Oregon football game today and the screen went black! Did a TV box reboot and still big delays when changing the channel and Xfinity said there was a problem rejoining Peacock! 😡

JerseyGirl10

Trying to watch Newsmax and the channel is blank with three dots moving like it is trying to connect but doesn't. It was working early, then went blank. It has been several hours. All other channels are working. Chat is worthless at this point.

Ink Link News

Trying to access their website to review and possibly update mobile plan - keep getting 400 Bad Request error

Sherry Von

Christine, how many times has comcast done a planned maintenance on your service? Whatever the dates of each outage? My only was today at 2 to 4am but live agent said 3 of 5 who got notices actually have an outage. Husband said he was awake for the duration of the time window and power if his tv wasn't lost at all.

imadeamesss

There is an active denial of service attack on the Xfinity app, and no one you talk to on the phone will help you. They act as if they are helpless and don't actually know what to do.

imadeamesss

I just tried to use the Xfinity app yesterday and today, and it will not prompt for a password. It resets and it won't accept any of my IDs. When I called Xfinity, they were not helpful at all and didn't escalate it like I asked. I tried to report it to the security website, and the security website will not allow my report to go through. It will not allow my report to be submitted.

Bob

Try wired

Bob

Try wired

Michael Johnson

Xfinity speeds not even achieving 100Mb. Test show no signal issues to my home. Has been like this last 3 days we pay for 1.2Gb (1200Mb) service...what is going on Xfinity?

Cathleen Paxson

Neither of my TVs are working tonight, Thursday, 10/22. I've tried rebooting it many times. One TV just says not connected, the other one has the picture breaking up and voices jumbled and muffled

Evie

streaming does not work on browser

Darkfurygaming

AT&T is down. Good thing no point to switch

Knox Valleskey

broadband outage in Detroit area

Jen

WiFi is down in Houston, Texas 77081

Christine Weippert

🤣🤣🤣 perfect

Christine Weippert

Xfinity doing "planned maintenance " again. They need to give us planned refunds for times they cut our service out of nowhere

Easy Does It

Xfinity just went completely down in Baltimore, just as I was getting ready to watch a movie on Amazon.

Nothing wrong with the home Internet in 3 months ever no outage or slowness in Chicagoland area

John Ferrell

Xfinity havong 2nd outage in 3 days they had this problem last year happening every day

Lizzy MacDonald

Music choice channel is out

sweetb2006

Because they know they have little to no competition. They cause the laggy internet, etc, all over the US, in order to save them money, from when there's a major outage in one are that's costing them money. For example really bad weather, or a major new game release, more people home playing their new games they got for xmas, etc. etc.

D. T.

I've been going through the same for the past 2 weeks

D. T.

This company sucks

Liz King

Anyone having issues on their site. They wont let me open my bill and when I go to chat it keeps asking me to sign in even though im already signed in. Guess they dont want their bill paid then

Amanda Presswood

Xfinity seems to be out in Galesburg starting around 2:30 this A.M. around Losey and Maple

John Ferrell

Xfinity down as usual they suck always having service issues but expect to be paid on time not this month I will make Xfinity wait for my payment and tell them I am having a outage

Karen

EMAIL WONT LOAD!!! just spins and spins and then times out. I did NOT opt to switch to yahoo, I still view it in comcast and there was NO notice saying I HAD to use yahoo for email

Kamal “_kam916”

Currently, in the Bay Area, Xfinity internet is so slow today can't even watch a TV show without buffering or play games on my pc

Big Tony's Happy Hen House

Bonita Springs, FL - Latency has been at a level to degrade upload speeds by up to 62%. Comcast/Xfinity should be mandated to automatically refund to customers. Endless non-delivery of provisioned speeds and no consumer protections.

CapriceAiden'sMommy

Wifi down in Spanaway Washington

The Vintage Tech Guy

Anyone having problems in the Fresno area in California?

Ralph

Landline has been out for over 3 days and tv and wifi have been intermittently out since Oct 9th. And of course little information from Xfinity.

Big Tony's Happy Hen House

Bonita Springs FL is at a crawl, have to use mobile device as hotspot, internet is so slow, latency times out. Service has something wrong constantly

Sandy Faye

Internet has been out for 2 days going into 3rd. Original estimate was a few hours with no update since. Beyond frustrating.

Emery Hayward

Internet is down in Hernando county FL area 34442

Ceduk

internet is HALF normal speeds in Colorado Springs (using ETHERNET btw) also idk if its just me, but i frequently (at least once a day) have 0 upload speed for around a minute or 2, very noticeable as it mostly happens when im playing games and its certainly not a computer diff moment

Bernadette McGroarty

Internet slow in Atlantic city

Seth Erwin

comcast business internet circuit was flapping in marietta, GA from about 1:30 - 2:30 AM EDT. appears to have stabilized.

Frankie Bentley

So the website doesn't seem to be functioning optimally. Trying to upgrade kept getting the 404 error.

chadracine

Xfinity Residential and ALL Comcast Business Lines flapping tonight, Georgia, USA.

Max Payne

They truly are big spenders. Here $20 bucks in credit. Go buy a soda. Oh wait, you can only use it in the company store. But you don't have a company store?. Now you are learning. Hows that Internet working for you?. It's not. Run along now, and don't spend all that money in one place!!!!.

Max Payne

The same people working on the outages. They take turns swapping positions.

Max Payne

Maybe when the bill is due, we should tell them our bank account payment will be delayed due to maintenance.

Max Payne

Why is the service always down. There is no dependable service. I'm seriously thinking of getting starlink. My neighbors and friends had the dame issues with your company. Cable is always down, but your payment for non service is always on time. Maybe I should pay my bill as dependable as your service!?.

Tes

GGotta Love it

Big Tony's Happy Hen House

4 hours down on Xfinity cell service getting text messages in SW Florida

Dan JS

Video Acct

I’ve complained about this myself. If it’s “maintenance” at least have the decency to send us a message telling us it will happen! The water and gas companies do. And with this because it is supposedly “maintenance” (we have no way to verify) they won’t give us an outage credit. And finally, if they are supposed to be a leading provider for internet service, why don’t they have a backup network to keep us online?

AnonDaMouse

Xfinity is doing "routine maintenance that can cause outages" but doesn't even send a courtesy message of the possibility for it happening when it could happen. They never really stopped being Comcast, did they?

Joe

Xfinity again is delayed and lagging this has been going on since September and it’s continuing into October, when are y’all going to send someone out in Waynesboro Va on Frye St to fix it?

badphairy

For the last few months, Comcast has been getting worse and worse. Time to move to fiber.

Another Xfinity internet problem. Color me surprised (not).

First time outage but slow but I have a minor problem all good now

Dan Crosser

Xfinity app says I’m online, the speed test there fails, Speedtest shows good speed, but very intermittent, can’t stream anything, and apps only work for a few minutes before freezing up. Chicago suburbs.

Alexander Fanning

Internet crawling and comes in and out. Can't speed test, modem reset twice. Connection with no Internet. Located southwest suburbs of Chicago in DuPage

Bryant Snyder

Not down but throttled to 20 Mbps with intermittent disconnections. Greater Indianapolis area of Indiana

TheLogeyDogey

"Connected without internet" Northwest indiana area here.

MeowMeow

eww ai first company im gonna puke

Kenneth Clark

It's been down for over an hour near Eugene, Oregon. Restarted the gateway multiple times. TV service is out too.

Joe

We’re now going to be in October and this is still happening

Joe

XFinity Internet still running super slow and it’s interfering with my content, this is my job, I’m starting to think rumor of XFinity throttling speeds is actually true this has been happening for weeks in Waynesboro Va on Frye St

Big Tony's Happy Hen House

The Internet is soooooooooo slow. Only 12mps up after 3 days and it keeps timing out. Can't get anyone after hours on the phone, the robot or automated BOT keeps putting me in a circle and just keeps rebooting everything. I'm just mad because no one can do anything and if you don't pay a bill for services you're not getting they cut you off 100%. This is some sort of organized crime

Strawb

18m femboy on disc (strawberrysunrays) add if you wanna talk! :P ...DO be of age though. I shouldn't have to note this. :sob:

N Johnson

Reporting internet and TV service outage in Philadelphia.

Shell Bell

Was just asked to restart my phone while speaking to a rep. Told them "If I restart my phone it will disconnect you." ... "Oh" they replied... Where are they getting these people that make prompts for the reps??? Epic... FAILURE.... Corporate needs to open their eyes/ears... their competition is looking better by the second.. offered a $20 credit for slow internet speed at home aside from mobile services... for 3 months of slow service... WOW... JUST WOW...

Big Tony's Happy Hen House

Xfinity has switched the English broadcast of the Yankee Boston game to the Spanish SAP in South Florida. Does anyone at Xfinity in BO&E stay awake? I’d fire the VP of BO&E and the engineer on duty

Big Tony's Happy Hen House

In Florida there is so much latency that we can only get 12 mps up. It takes hours to upload anything then it times-out and you have to start again. Constant issues with Xfinity not giving you service and you never get a refund or credit for NOT getting what you're paying for. Bottom line... They are stealing from customers.

Silver

Wifi just went down here in Texas Cypress/Jersey village area and I have fiber optic through them what the hell Xfinity

Jeff Allen

Up and down connection with super slow in Gwinnett County / Metro Atlanta

Clete Torres ✓ᵛᵉʳᶦᶠᶦᵉᵈ™

Comcast slow/down in Northern IL, Rockford.

Amy Barnes

This is the second night in a row where Con-cast has been down in ATL / Reynoldstown area. Last night it was down for multiple hours. This is unacceptable.

Amy Barnes

Down hard in Reynoldstown / ATL.

Fred Casden

Upload Speeds have plummented to less than 10% of what I pay for, while download speeds are barely at 60%. And when you pay for 100 Up/1000 Down, that is significant

Dave

TV down. Random code. Internet working tho. Xre 03136 code

proton flux

TV Getting code XRE 03136 then XRE-03097, no channels

Donovan

Been down since early this morning in Auburn Washington

humoristhefirstcasualty

Xfinity streaming app non-functional in Bloomfield CT 06002. Support personnel distinctly unhelpful to this point.

SeymourCT06483

While outages and equipment can malfunction, Internet speed in Seymour CT 06483 has been slower than normal for over 1 week, in some instances it is 1/3 the speed of what people are paying for meaning 300 speed when many consumers are actively paying for 1GB speed - reported multiple times and needs to be corrected. Sorry this is how companies may get sued for deceptive business practice and fraud

Just Jake

Down since mid-afternoon. Fix time keeps getting longer. No cause identified. Incompetence, perhaps?

Nick

Down in Fayette ga

Mark

Down in Savannah ga

Daniel Carlucci

Down in northern nj.

Setzer G

Down in everett, washington

Steven Hilbert

They keep swapping times of fix it was 12pm now 8pm in Indianapolis, such a crap service sometimes

Diane Green

Xfinity Down in Chicago....again

Joe

About to be another week in Waynesboro Virginia it’s going to be over four weeks we’re Xfinity Internet is dropping frames and lagging, if xfinity can’t provide good service please do us all a favor and end XFINITY Peacefully

Dark Jedi 68

Xfinity down yet again since 430am. 77532 area code. First said estimate of 725am now it's 10pm! Takes down T-Mobile service because they can't handle people switching from Wi-Fi to cell signal! All due to Xfinity vandalism!!!

Steven Bradford

says I lost connection several times..then comes back on and crashes again

David Straughan

Every time it storms here we lose our Internet which also means it's a total blackout in our home, no tv, internet, phone! This is getting beyond ridiculous, happens 2 to 3 times every month. Anytime it storms we go into a total blackout!

D W

internet drops 20+ times per day for weeks on end. Reset router and cable modem. Some dqys Xfinity says there is an outage due to be repaired in 8-10 hrs, sometimes nothing. Evn when working the speeds are 25-30 MBPS. Xfinity simply sucks

CW Martin

TV blanked out, says it lost internet connection. Wifi strength very low.

Joe

Xfinity internet still lagging in Waynesboro Virginia on Frye St, this is ridiculous it’s been doing this for about a month now

Kyle Tourettes Bird

TRASH

Tyler Mulligan

Cable internet is down. Missing TNF football bc of ts!

Pine Sap

Xfinity Cable internet down

Tamarack

Total outage Orland Park Il since early morning. Strong storm this am. Still out 3pm. Xfinity shows no outage.

Bancho Bancho Medical

thank you san frandisco!

Bancho Bancho Medical

9am quality issues in Hialeah FL

PatrickO

Internet down since 3:30AM. Xfinity status page says planned maintenance. They didn't send any notice before maintenance.

Joe

Xfinity internet connection has been terrible for over three weeks in Waynesboro Va on Frye St this is interfering with my content this needs fixed ASAP

Move to somewhere else with non garbage support maybe it will be better it's not the Wi-Fi it's ur area

TF are you talking about it's amazing in Chicago suburbs WiFi

amazing xf8 box Internet in Chicago suburbs

Eyhung

Second day in a row that Wi-Fi is down in San Francisco, Sunset district.

Misty Knight

My internet has been buffering resetting and turning off then back on for about 4 days straight. Called Xfinity and they act like nothing is wrong.

Samantha Torres

My internet is not working and keep shutting off by its self and blinks pink to orange and then to green then shuts off what's going on can anyone help me idk if it had anything to do with the weather

Jerry Hazard

It rained in Albuquerque. This means the same thing as if the winds were high or the weather was other than perfect - it means our Internet went out.

william sager

Internet down wth

Eyhung

WiFi down in San Francisco

Its_cyannn

wow... Xfinity Internet having issues?? thats new

badphairy

Why does xfinity suck now? For the last few months the TV has been constantly buffering, phones have no bars, we installed a mesh network, which helped a little, but not a lot. I think it's time to look into fiber.

Big Tony's Happy Hen House

TV & Internet down in Florida

Bftsplyx

Infinity internet down @ Pin Oak Pointe, Rockwood, Tennessee

Cagiest

wifi down in nor cal

Garrett Zimmerman

Phone service not working in armstrong county pa. Been down all day cant connect or stay connected to mobile network

Bryan Crater

Get used to the pain.

JBwentworth

Got a new Xfinity WiFi account last week and still have yet to be able to use it. Gateway is up and running and shows online but I have no internet access. They credited my account, but they’re still saying they’re not sure when it will be up and running. Gave me a timeline yesterday of 1 day to another week. Said they haven’t seen this issue in a year. Tickets have been created and apparently gone up to higher ups. This is so frustrating as I work from home and just moved.

Mr. Twicky

I've been having problems trying to load my email off and on all day today, Please Try Again Shortly Something Went Wrong - Error 10A

Thom Whetston

Saint Paul, internet down 1030a.

Dusty Slay

Down in Minnesota since 9pm it’s 12am now

NWB

Xfinity app very slow or not showing pages. Streaming apps all buffering. Very slow and inoperable.

Kyle Ramsey

Internet outage, green Cove springs, fl

Bruce Ostrander

spring branch area no tv

ItsStemi

Complete internet drops every 2 minutes with comcast fiber in Rotonda Fl. Hop 7 to Bonita shows almost 50% packet loss. "Request Timed Out" when pinging 1.1.1.1 or 8.8.8.8 every 2 minutes. Live tv or online gaming is completely hopeless! Major regional issue!

MarkWhittington

Cable and Internet out in Houston

Christian

Yeah well when this happens for about a month every few months you'd understand. This has happened in February and April, each time lasting a bit more than a month.

David Crawford

Wi-Fi down in Inkster, MI

David Crawford

Its not an easy fix, I'd like to see you try their job

stuckup1

Going on 24 hours soon. Complete blackout in entire neighborhood.

Mbs1979

We have been getting multiple daily outages for the past 14 days. I don’t understand what Xfinity is doing and why they cannot get this figured out. Needville, TX area.

stuckup1

No internet, no cable, no phone. All Comcast. Going on 15 hours complete outage in SE Michigan. Had to drive 30 minutes away to make this post.

Reid Prewitt

Oh forgot to thank Comcrap for a job well donel

Reid Prewitt

10:45 in Denver. Internet out aka gone. Devices all showing circle of death : (

David Crawford

It was a severe weather that took out power it is unknown atm when it'll come back.

Christian

This has been going on since early August.

misty darka

Just to be clear on September 2 there was a power outage it's not even xfinity's fault or any other internet providers fault in case if people are living underneath a rock that's what been happening however if the internet's gone longer than a day just let Xfinity know what happened

MIMIDS

No phone service

Xfinity reports

Reports about problems with Xfinity

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