Apple Store

We haven't received many problem reports for Apple Store yet.

If Apple Store is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Apple Store reports

Apple Store is an online store. When Apple Store is down, login or checkout may not be working, users can't make payments, or the website or app isn't loading.

Reports about problems with Apple Store

RoshanKurmi4949

05/08/2025, 11:57 AM

@AppleSupport @Apple I’m a student from India. I bought an iPad in Oct 2024 using my parents' savings. It got wet in rain and stopped working. Apple Store said not repairable. Local shop said ₹15,000, which I can’t afford. Please help me. #iPadIssue #AppleSupport

mobiltune

05/06/2025, 09:09 PM

Cancelled AppleCare+ today and requested my $4 refund. Paid $99 for screen and battery repaid 2 months ago, battery issues on Friday followed by random shutoffs and boot loop... restore screen. Chat support, apple store visit, more chat support, 2 phone supports. @AppleSupport

RedoudouM

05/04/2025, 04:18 PM

@FigoETH so what I read is that we need more Dapps and real activity. Apple Store is open for business with the new legal settlement iOS dev can use external payment system without the 30% racket who is building something with Stables?

louisereeby

05/02/2025, 09:13 AM

@LycamobileUG I got a reply to one email to customer service (I've sent several) saying to report ESim lost of stolen to get a replacement but this doesn't work either. Apple Store says it's a network problem. Please help?!

Maama_Pride

04/14/2025, 05:04 AM

Android users, the app is already live. Apple Store drops soon. We’ve got everyone covered. Olubunmi Tunji-Ojo #ContactlessInUS #RenewedHope

BhaveshG96477

03/07/2025, 12:14 PM

@tim_cook Sir Please help for phone 15 March 24 I bought but battery issue Also visited 4 times in service center in store but not given proper reply Apple store done reset phone but till issue not solved Also done mail in customer care 15 times but given proper reply Help

juntao1023

03/02/2025, 02:07 PM

@AppleSupport @tim_cook My AirPods 4 are stuck in Find My due to an Apple system error. After changing my Apple ID, they cannot be removed from Find My. Even Apple Support & Apple Store refused to help, claiming it’s a “software issue.” I need Apple to fix this ASAP.

juntao1023

03/02/2025, 01:53 PM

@AppleSupport My AirPods 4 are stuck in Find My due to an Apple system error. After changing my Apple ID, they cannot be removed from Find My. Even Apple Support & Apple Store refused to help, claiming it’s a “software issue.” I need Apple to fix this ASAP.

frank_george8

02/28/2025, 06:01 PM

@drummercc @elonmusk forcing me on supergrok too after 2-3 attempts, or giving a weird error, and payment (apple store) doesn't work

cs_dust3

02/07/2025, 02:08 AM

@SarahBurssty idr which phone you have, does wireless charging at least work? apple store nearby?

Mbenson66

02/06/2025, 03:02 AM

.@Apple AirPod Max are a sham!!! 1.5 yrs since they were purchased and have stopped connecting to Bluetooth. Apple Store told me the problem was common across the product and their only option was for ME to pay $300 for a replacement! Total BS!

BigDaddyFink

01/21/2025, 03:11 AM

Cap Cut Desktop is back online. But not on phone yet. apple store says its back.

parwinunlocker

01/09/2025, 08:18 AM

Apple Store offline Info Services Fast and reliable - Receipt numbers - Purchase dates - Product details Pricing - $35 per query Contact: To avail of this service, please provide the required details Serial No, and we'll get back to you with the information. Admin: @Parwin9585

Lena Stuart Lamothe

01/05/2025, 12:21 AM

My Iphone is down

panomics

12/30/2024, 11:37 PM

Apple Store experiences are so horrible now. Reservations are basically useless, you are still queuing, gentleman there says a series of Geniuses have been working on his tech issue for 2 hours. They speak condescending on items that are not really complex at all. @Apple

iamdribbles

12/01/2024, 01:24 AM

@AppleSupport Problems recently using MAIL app on iPhone 13 Pro Max and iPad…all outbound email is getting dumped into an Outbox and sits there. Spectrum (ISP), Apple Store and T-Mobile blames everyone else. Is there a fix?

itsrenatak

11/29/2024, 08:01 PM

Apple store use to replace iPhones with reconditioned iPhones for battery issues but over the years they have been granted permission to actually now replace the battery in your iPhone on battery issues.

lindeann2

11/24/2024, 12:08 AM

@70sKim I’m having the same issue with AT&T. They sent me to Apple. Apple Store genius sent me back to AT&T. No resolution yet

Hund_Haus

11/21/2024, 07:56 PM

Paid for Apple Care, phone camera stopped working. Took it in to @Apple store, after 6+ hours at store (with an appointment) got home and problem happened again within weeks. Customer service says they can send me a replacement phone but they don’t know when they’ll have one.

Hund_Haus

11/21/2024, 06:47 PM

Dibuu_art

11/19/2024, 11:07 AM

@AsteronDraws What is the issue with your ipad? The apple website has a support space to calculate repair costs and shipment/apple store options

atbragg

11/17/2024, 02:49 AM

@TMobileHelp spent 6 hours at T-Mobile & Apple Store upgrading two phones. I was told it was an ESIM issue. Phones still stuck on Activating for 4 hours. No updates - currently stranded with no cell phone support.

truffletweeter

11/13/2024, 12:26 PM

Had the worst client experience at the #FifthAvenue #AppleStore to exchange a pair of $19 earphones that were defective bought two days before

SomeUKTeslaGuy

11/11/2024, 01:18 PM

Regrettably sub-par experience at my local @Apple Store this morning. I have an iPhone 15 Pro Max that is recently out of warranty and has started dropping large (5%+) drops in battery level from circa 15%, and sudden shutdowns from as high as 8% with higher drain tasks like…

SteveBr9914707

11/08/2024, 09:51 PM

@jayfund11 Network glitch ? sportybet site wont go again and the app wont b on applestore as well ? otilo niyen

N12Srikar

11/05/2024, 05:24 PM

@Apple @AppleSupport After iOS 18 update, my iPhone 13 Pro stopped detecting the SIM, showing "physical damage" despite no drops. Apple Store quoted 1,10,000 INR for repair. Very frustrating and losing trust—please help resolve this fairly. #iOS18 #iPhone

connorjewiss

11/03/2024, 12:04 AM

@battleangelviv Uniqlo ? Apple Store app: Making simple tasks unnecessarily complicated

nigleuv001

10/25/2024, 03:52 AM

Beats Fit Pro: bad item? 2 ordered from Amazon both broken. Apple Store confirmed: broken Bought another pair from Apple Store. Broken Be careful.

RealisticXptn3

10/24/2024, 03:38 PM

@klaurson @WholeMarsBlog 161,000 employees, most are at the App Store so most do not code or design. Apple Store is still a huge selling point. Have you ever gotten a Samsung phone repaired? You gotta mail it in it’s so annoying. Apple is about the experience, not the tech.

NFTbobo1

10/18/2024, 10:40 PM

@redwithbag @phantom Update your wallet on Google player store or apple store and try again it will work

Penicillin_org

10/17/2024, 03:59 AM

@DHKM95 @BagsApp @finnbags Solana and Apple Store outage. It's all been fixed

itsericyang

10/16/2024, 03:35 PM

Apple Store on the iPhone not working for me today anyone else?

ZainudeenZarina

10/16/2024, 03:39 AM

Thank you AppleSupport @Apple. So if you have any issues with any Apple products, pay a visit to AppleStore. It’s worth your time, saves money ??

ZainudeenZarina

10/16/2024, 03:39 AM

Thank you AppleSupport @Apple. So if you have any issues with any Apple products, pay a visit to AppleStore. It’s worth your time, saves money ??

DhotreSatyendra

10/11/2024, 06:09 PM

In front of me 5 users came with same issue of greens display, as per apple store they are replacing screens for only 13 pro device even if these device are not under warranty & showing same, apple store technician suggested to contact apple customer care, when I contacted thm

ShengSlogar

10/09/2024, 04:21 PM

@gonedark Have had the same issues and already got mine replaced once, Apple Store told me pro 2s are solid. On sale right now for Prime Day

Andy

11/24/2023, 07:26 AM

Who here tryna buy something 🗣️🗣️🗣️🔥🔥🔥

Robert Barry Hamric

11/24/2023, 05:52 AM

Down.

Edward Clark

11/24/2023, 05:50 AM

Down

Kal

09/15/2023, 12:31 PM

I was able to place my 15pro order. After a few mins the store is down again and it went back to “Almost there screen”

Amanda Campbell

07/20/2023, 04:20 AM

I just tried to access their page, but all I get is "page not found." Like to know what is going on, I am trying to buy the equipment I need for my business. Please keep me posted on the progress. Thank you.

Sainvilia Francois

07/15/2023, 12:14 AM

I want to buy something on Apple Store but it say I cannot can not connect to tha app helpppp

LDP

05/05/2023, 08:44 PM

I'm getting the page not found error, same as reported below, when I try to check out.

Donald McCurdy

03/17/2023, 04:50 PM

March 17, 2023: Apple checkout not working. Trying to buy an iPad, but when I hit "Check Out" I get a page that says, "The page you’re looking for can’t be found." I get the same message when I try "Contact Apple."

Brian Zuzga

01/18/2023, 05:49 PM

When I try to check out via the shopping bag, I get "The page you’re looking for can’t be found." I tried a bunch of ways through this flow and keep getting it. I wonder if they deployed a new version of their store web app, and it is having problems.

Dave

12/17/2022, 04:50 PM

refurb and clearance link on apple.com appears to be dead

george Steel

12/17/2022, 04:01 PM

On line shopping wont go to checkout

2010 ford mustang

12/14/2022, 06:06 AM

Not loading

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