Fitbit

We haven't received many problem reports for Fitbit yet.

If Fitbit is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Fitbit reports

Fitbit offers a fitness platform. When Fitbit is down, users may be unable to upload and view new activities, login isn't working or they get general error messages such as server connection error.

Reports about problems with Fitbit

Piety Watkins

08/07/2025, 11:01 AM

Having issues with calorie counter and sleep part of the app! What is going on ?

TheEricProblem

08/06/2025, 04:10 AM

Problem with syncing with device and (at least temporarily) communicating with third-party apps.

Phil

08/06/2025, 04:04 AM

Its back up

Phil

08/06/2025, 04:04 AM

The app went down again like it did about 4 weeks ago.un-installed, reinstalled not log in fails. I noticed the app wasnt syncing. Anyone else?

08/05/2025, 08:42 PM

Not syncing again. Fitbit Labs notifications are extremely annoying too. On hold now with a Google tech. She says they are having significant syncing issues across the board. Fitbit Labs seems to be causing issues to multiple users as well. Opting out of any and all Fitbit products test in the future. That's if I don't buy a Garmin. I'm over Fitbit since Google took over. Which is funny, because eI tend to prefer Google products.

Shannon Grantham Zimmermann

08/04/2025, 12:22 PM

App won't sync this morning.

Kelly Behen

07/24/2025, 08:54 PM

Third Day in a row I started my day not being able to sync. I've done all the troubleshooting. Even reset my home Wi-fi and tried using mobile data to sync. It's now 12:53pm alaska time & usually by now it's displaying my data.

charlie

07/17/2025, 09:35 PM

app is back up, but notifications from phone will not show when i swipe over to that screen

Robyn Mooney

07/17/2025, 08:26 PM

I’ve been down all day! My app on my phone won’t sync. My watch says I need to login, but I can’t. My Bluetooth on my phone won’t connect to the watch finally connects but I can’t not tie the phone app with the device. It’s been a bad day overall. I have turned on and off multiple times. Pretty sure all my data is lost. All my device does now is tell me to download the Fitbit app! I’m so frustrated.

chuckler

07/17/2025, 07:51 PM

Try Garmin Venu. Accuracy on par with Apple Watch and better battery life.

chuckler

07/17/2025, 07:48 PM

I'm still down. I cannot log in with my FitBit account and it won';t accept my google account. I have tried to talk to FitBit support 4 or 5 times today. Every time, I got to the point that it was going to register me for a call and then it just failed. As I recently bought my FitBit from Amazon, I called Amazon account support and they tried to get through to FitBit support and they were unable to do so (they were on hold for more than 30 minutes). What a s**t show! Amazon issued a full refund and will return my FitBit to Google. I will receive it's replacement (a Garmin Venu 2) on Monday.

Piety Watkins

07/17/2025, 06:41 PM

Had to sign in with Google. Wouldn't let me with my reg Fit Bit log in🤷

gaylehararybazerman

07/17/2025, 06:19 PM

it should work now

Michelle A

07/17/2025, 04:45 PM

It works now

Michelle A

07/17/2025, 03:12 PM

It works now,guys❗️❗️🎉🎉🎉🤣🤣😂

Bob Pieroni

07/17/2025, 03:08 PM

I'm back up on my end

Catherine Zdanowicz

07/17/2025, 02:53 PM

All morning it showed one hourly activity only. Now that I synced, the first hour disappeared and the rest filled in.

Big Moji

07/17/2025, 02:50 PM

Nope. Still get the error when signing in through Google on Android OS (Galaxy S24)

gaylehararybazerman

07/17/2025, 02:48 PM

just tried it and it still does not sync :(

gaylehararybazerman

07/17/2025, 02:45 PM

thanks i will try that

Jerry f

07/17/2025, 02:45 PM

Try again. I was having the same problem, but now can sign in and sync

Misty Coleman

07/17/2025, 02:44 PM

I had not transferred to Google yet. So I tried to go ahead and transfer to see if that would work and now my app won’t load at all. I’m going to be pissed off if all of my info is lost now.

gaylehararybazerman

07/17/2025, 02:44 PM

hopefully it will sync up with my phone

Jerry f

07/17/2025, 02:44 PM

I can now sync!!

Trisha Richey

07/17/2025, 02:43 PM

Try it solely on cell data (no WiFi). I am having that issue and my WiFi is working fine, just won't synch over WiFi.

gaylehararybazerman

07/17/2025, 02:43 PM

i too rebooted my phone but still does sync

Michael Wedgley

07/17/2025, 02:43 PM

I can confirm that I was able to get in this way.

gaylehararybazerman

07/17/2025, 02:42 PM

yep

Trisha Richey

07/17/2025, 02:40 PM

I turned off my WiFi and used cell data and was able to log in with my Google info and synch my Charge 6. But as soon as I turn WiFi back on, it doesn't synch. Everything else I have on WiFi is working fine. Wth? Anyway, back in!

donna

07/17/2025, 02:35 PM

im back in

Greg Desrosier

07/17/2025, 02:34 PM

Rebooted my phone and that cleared things up. Seems to be running normal. Until the next issue.......

Michael Wedgley

07/17/2025, 02:34 PM

I still can't get in.

Lisa Brodowski

07/17/2025, 02:31 PM

I am able to log in.......

Big Moji

07/17/2025, 02:30 PM

I uninstalled the app and reinstalled it this morning and it totally bricked. I'm still getting the "something went wrong" message when trying to sign in on the app.

Greg Desrosier

07/17/2025, 02:29 PM

Same. It just sits there and spins.

Momof3boys71

07/17/2025, 02:25 PM

Did you get back in? I did the same and it's back up now.

Mary Elaine Leach

07/17/2025, 02:24 PM

I just tried logging in again and I'm in!!

Momof3boys71

07/17/2025, 02:23 PM

Mine is back up:)

07/17/2025, 02:20 PM

Mine’s working now

gaylehararybazerman

07/17/2025, 02:16 PM

ok i just tried to log into my account again and it worked ,, but it's still not syncing from my fitbit app to my phone

07/17/2025, 02:15 PM

Agreed!

Lisa Brodowski

07/17/2025, 02:14 PM

I have been trying for three hours to login and sync. I liked it better when Fitbit was Fitbit and not part of Google. Less issues.

Tom Steele

07/17/2025, 02:12 PM

too late for me but don't delete the app:P thought it was just me cause i was messing around with it 3 hours ago

chap

07/17/2025, 02:10 PM

Believe it or not i have been a user since 2012. Fitbit could not care a less about loyalty. Waiting for Apple to make a watch with battery life more than 24 hours. Not going to charge an apple watch every day. Make no sense. Make a device with 5 days battery life and i will leave fitbit.

chap

07/17/2025, 02:06 PM

The only reason why I am with fitbit is because of the battery life. I absolutely hate the google migration. Once apple makes a watch with battery life 5+ days i am gone. I spent over an hour wasting time trying to sync and then not being able to log in. Nothing sent by google to say server is down. Fitbit community board is worthless.

Mary Elaine Leach

07/17/2025, 02:04 PM

I have an iPhone and can't sync and since I logged out, can't get back into the app.

Mary Elaine Leach

07/17/2025, 02:03 PM

So annoying. I tried all the trouble shooting then logged out of the Fitbit app and I can't get back in.

07/17/2025, 02:02 PM

I’ve had problems since i got my first Fitbit in 2014!! they never ever ever tell their customers when there’s an outage or when there’s a problem you have to search for it online it’s unbelievable

Michele M

07/17/2025, 01:58 PM

I can't even log into their page!

Barbara Pfeiffer

07/17/2025, 01:57 PM

Nah. I'd buy a Garmin first.

Barbara Pfeiffer

07/17/2025, 01:57 PM

Glad we're all having some fun with this. ;)

Carole Koudsi

07/17/2025, 01:56 PM

I am also unable to log in, after clearing the Fitbit cache, restarting phone and Fitbit app, turning off and on bluetooth, uninstalling and reinstalling the app, etc. I can log on with my laptop but not with my Fitbit device (via Google). It appears the server is down. I keep getting "Something is wrong. Try again later.", etc. I have not yet unpaired and repaired the device, for one thing because it won't let me log in. For another because it appears many others are having the same issue; so I don't think it's my device or my installation. I hope they fix it soon! I want to see this morning's walk stats.

Barbara Pfeiffer

07/17/2025, 01:56 PM

LOL ;)

Michele M

07/17/2025, 01:54 PM

I am so tired of issues with the app. I just purchased a Sense 2 in hopes that it would work better, and now this! If I was an apple person, I would have an iPhone; my son's fitbit syncs with his iPhone today

Barbara Pfeiffer

07/17/2025, 01:54 PM

On their page, Fitbit is reporting a major outage with the update of under investigation :(

Michelle A

07/17/2025, 01:52 PM

Everyone says the app is down😕🫤❗️🤬😡😤😟

Ysnrub

07/17/2025, 01:52 PM

I don’t understand why we don’t get some sort of alert about planned updates or unexpected outages. Especially if I’m paying for premium. This happens too frequently.

dvintexas

07/17/2025, 01:52 PM

Same here.

dvintexas

07/17/2025, 01:51 PM

Wish I had looked here sooner. I went thru all the suggested steps when my Versa 4 wouldn't sync, even a factory reset and uninstalling and reinstalling the app, only to now see the app is down. 🤬

andrew rabatin

07/17/2025, 01:51 PM

Did the same thing deleted app now i can even log in on computr or app

Gabrielle Steen

07/17/2025, 01:50 PM

Same issue as everyone else...sadly followed all the fix issues but still "something went wrong"error....we wait...

Jules

07/17/2025, 01:50 PM

Just a point here if Google is pulling behind the scene stunts they need to step up and say that. Just seeing the amount of upset this has caused because they don’t notify this as a problem 😡😡😡

B G

07/17/2025, 01:48 PM

https://status.fitbit.com/ u

07/17/2025, 01:45 PM

I should have gone with a Garmin.

Mark Gygax

07/17/2025, 01:44 PM

Everyone below seems to describe what I have been experiencing too. I first noticed something amiss when I tried to enter my morning glucose reading. It was acting like I had never entered any data and was showing, "Tap to get started". Tapping did nothing but cause the app to hang up. Restarted app. Restarted phone. Deleted and reinstalled app. Now I cannot log into the Fitbit app.

Michelle A

07/17/2025, 01:42 PM

🫤😕

Jessica Knock

07/17/2025, 01:36 PM

Sad reality of how much I depend on my Fitbit and how it can mess up my whole morning routine 😭 glad to see that it’s not a “me” problem and can relax somewhat. Patience will be hard but hopefully it’s up and going soon…

Yong Choi

07/17/2025, 01:35 PM

Followed the instructions on sync issue with my fitbit watch and app. Now I can't even login!

Mary Beth Shafer Dietrick

07/17/2025, 01:27 PM

So it's not just me! Wasted quite a lot of time on this (and drove my blood pressure up).

gaylehararybazerman

07/17/2025, 01:25 PM

unfortunately yes we have to wait it out

Chaybee

07/17/2025, 01:25 PM

Yep, Google breaking things with background updates as always

TheGrimm

07/17/2025, 01:24 PM

At this point I think we can all agree, it's not us, it's a them issue. Removed and reinstalled the Fitbit app on my phone to "fix" a sync issue and now, like all of you, I cannot log into the app. I guess we all will just have to wait it out.

Dr Dave

07/17/2025, 01:23 PM

Couldn’t synchronize this morning and tried everything, even uninstalling the app and reinstalling it. Now I can’t login.

Bob Pieroni

07/17/2025, 01:23 PM

Same problem as everyone, was tracking my breakfast and I couldn't search and couldn't sync. After I updated the app, my steps, calories burned and calories intake was greyed out. Restarted my app and cleared cache, same issue. Cleared my data and now I can't sign in without getting an error prompt.

Michelle A

07/17/2025, 01:23 PM

App isnt working.

Big Moji

07/17/2025, 01:21 PM

Sometimes if there's an update it stops working properly on the version you're on until you update. Just so happens the new version has more than a bug, but a critical failure. Lol.

Jod Ray

07/17/2025, 01:21 PM

Their device server is down this morning.

gaylehararybazerman

07/17/2025, 01:19 PM

mine only happened after i updated it : (

07/17/2025, 01:16 PM

nah i didnt update anything it stopped working hours ago on mine

Tamra B

07/17/2025, 01:11 PM

I’m having the same issue as everyone else. It stopped syncing. Redownloaded the app and now I can’t even login.

chuckler

07/17/2025, 01:10 PM

Same here. After all the issues I'm having with accuracy of the sleep data, this is forcing me to consider another sleep monitoring device.

Jeffrey Edelman

07/17/2025, 01:10 PM

To be clear, I should not have gone through any troubleshooting steps, as it appears there is nothing wrong with our trackers or phones. This clearly appears to be a Google Fitbit issue, and I should have done nothing and just waited...

Jeffrey Edelman

07/17/2025, 01:08 PM

In my experience as a (periodically severely frustrated) Fitbit user of 6+ years, the device never loses data (unless the battery dies... can't track stats without juice). It's just the annoyance of syncing issues that can last for an indeterminate period of time...

gaylehararybazerman

07/17/2025, 01:08 PM

i believe the new update may have some bugs ..i just updated my app and now i am having the same problem as everyone else

Trisha Richey

07/17/2025, 01:06 PM

Central Iowa - having the same problem. Charge 6 was not synching, so I followed the steps including uninstalling and reinstalling the app. Now I can't even get signed it. I get an error "Server error. Please try again later!" It's been sketchy the last couple of days since the update.

07/17/2025, 01:06 PM

get em out!

Jeffrey Edelman

07/17/2025, 01:05 PM

I was asleep, but my Fitbit last synced around 6:53am and now I can't get it to sync at all. Have been through all the troubleshooting steps, incl forgetting device and removing from Bluetooth connection, and when I try to add the device back into the app it errors out immediately, so now no device linked to my app at present... I'm following the Reddit Fitbit thread, which seems to have a lot of people with the same issue so hoping reports of a fix will surface there or here...

Michelle A

07/17/2025, 01:05 PM

Welcome*

gaylehararybazerman

07/17/2025, 01:05 PM

i too never should have uninstalled the app the installed it again,, :(

Michelle A

07/17/2025, 01:04 PM

Ok fine. I wont tell you either.

07/17/2025, 01:02 PM

itll cost you, im not a notification center LOL

SilverMama

07/17/2025, 01:02 PM

Woke up to my Fitbit not syncing, so I tried all the troubleshooting techniques and now I can’t even log in. Sad that it’s down but selfishly glad this is a Fitbit problem and not my new watch

07/17/2025, 01:02 PM

LOL i shoulda left mine alone, i knew it was a app/server issue after I tried to setup my device on a 2nd tablet and it wouldnt even let me login in the app then I knew it was on their end

Tim Smith

07/17/2025, 01:01 PM

same

Tim Smith

07/17/2025, 01:00 PM

same issues - no sync, uninstalled app, reinstalled, now "something went wrong" when trying to log in. At least I know I'm not the only one!

Michelle A

07/17/2025, 12:59 PM

Please let me know when it works again? The app. Thanks!!

07/17/2025, 12:57 PM

LOL i just wanted to see my sleep info, I shoulda known when I have a true sync issue theres a little Phone icon with a cross thru meaning my fitbit cant reach my phone...i didnt have that..but when i scrolled through menus it said that at the bottom of a menu screen "couldnt sync with phone".. Oh well im only 3 days in having this device wonder if ill lose any information, probably just stuff from today

gaylehararybazerman

07/17/2025, 12:56 PM

welcoe to my world..lol

Breriky

07/17/2025, 12:55 PM

ahhh I was just installing a new watch when the app could not sync anymore (but the watch was connected to my phone, I could receive messages and my steps were also counting in the app , but I could jot install anything on my watch (another clock or extra apps)... Thought it was bc my old (broken) watch was the same model as the new one, so I uninstalled the app to re-install.. but now I cant get in due to a server error...

Michelle A

07/17/2025, 12:52 PM

Same issue. Ugh.

Michelle A

07/17/2025, 12:51 PM

The app doesnt work for me,either. So FRUSTRATED

gaylehararybazerman

07/17/2025, 12:51 PM

did everything now i cant log back in

Paul

07/17/2025, 12:50 PM

App won't sync to my pixel 3

07/17/2025, 12:48 PM

SHOULDA left everything alone, usually when i have sync issues turning bluetooth on and off fixes it..but realized it was "App related" when i tried to resetup/test everything on a 2nd tablet and i couldnt even initially login on the fitbit app said "Something went wrong please try again"

Matt

07/17/2025, 12:45 PM

me too

gaylehararybazerman

07/17/2025, 12:45 PM

omg i just updated ..and not i cant even log back in

gaylehararybazerman

07/17/2025, 12:44 PM

same with my luxe

gaylehararybazerman

07/17/2025, 12:43 PM

same there too

Barbara Pfeiffer

07/17/2025, 12:38 PM

Same.

Tracy

07/17/2025, 12:29 PM

Same here!

Tracy

07/17/2025, 12:27 PM

My app won't sync either. I uninstalled and reinstalled the app and now it won't let me sign in. Says server error, please try again later.

Altivo Overo

07/17/2025, 12:26 PM

Same here with a Charge 6. I suspect this fiasco was deliberate on someone's part.

Careful Hatman

07/17/2025, 12:25 PM

Can't log weight either by Aria scale or manual entry

Glenn B

07/17/2025, 12:24 PM

Woke up today to find that I can’t sync app to watch

Justin Grate

07/17/2025, 12:23 PM

App won't sync. 😑

Altivo Overo

07/17/2025, 12:23 PM

Instructions provided by Google are clearly inadequate, untested, incomplete. They want us to buy Google watch instead, I'm sure. Not happening here, guys.

Nat

07/17/2025, 12:23 PM

Couldn't sync my inspire 3 this morning. Followed every step until I got to reinstalling the app. Now I can't log in again.

Piety Watkins

07/17/2025, 12:11 PM

Can't log in after redownloading the app, but before that, couldn't log food, wouldn't Sync and wasn't measuring my sleep correctly. So, it must have started sometime last night.

Piety Watkins

07/17/2025, 12:08 PM

Same here!

Shadz Wolf

07/17/2025, 12:07 PM

Not connecting at all. Can't sync, log food or anything.

Bats

07/17/2025, 11:53 AM

Has this been happening since the new update or is that just me ?

MUSIC MAN

07/17/2025, 11:52 AM

Can't even disconnect the device to go through the set up process. I feel like this has happened more and more lately.

07/17/2025, 11:51 AM

Same issue, won't sync to my Fitbit watch. Hubs has same issue with his, we tried multiple things, no luck. Nice to know it's not just us, I guess?

Bats

07/17/2025, 11:50 AM

Same here, it won’t allow me to relogin, to the app now…and won’t sync or allow me to look at last Saturday it would bounce me out

donna

07/17/2025, 11:50 AM

exact same here, tried to login by website and website says server down when i tried to login

charlie

07/17/2025, 11:40 AM

watch would not sync to app. after going through all other troubleshooting tasks provided, the last was to uninstall and redownload the app. had to restart phone for the download to go through. when trying to log in, given message saying "server error, try again later"

khadijasmendhi

07/10/2025, 10:27 PM

everyone that has the fitbit app has been having issues with data visualisation ITS PISSING ME OFF UGHHH

bulbulgoeslocal

07/10/2025, 04:48 PM

I’m literally so fkn annoyed at my Fitbit it’s completely stopped working and ive paid for fitbit premium already ugh

yarnsalad

07/10/2025, 03:31 AM

My Fitbit app either tells me I am not working out enough or I am "at risk of overtraining" like which is it? Seems pretty balanced to me?

khan_osama_

07/07/2025, 01:04 PM

@FitbitSupport it’s been over 6 weeks since I applied for the recall refund. No update yet. My device is locked, helpline numbers don’t work, and no one is helping. What should I do now? #Fitbit #IonicRecall

pcm_starwars

07/06/2025, 08:05 AM

@FitbitSupport is there an issue wity fitbit? My android app had log out and i cant seem to get back in after entering my fitbit accont all morning?

RealityChicks

07/05/2025, 01:01 PM

@fitbit it not working

PoisonedFoon

06/25/2025, 02:29 PM

Things you don’t see every day: Just dropped a load of lumber at an Amish rafter building place in Indiana, and the older Amish gentleman operating the forklift, was wearing a Fitbit.

chellegall

06/22/2025, 10:48 AM

Hi @FitbitSupport @fitbit Having issues with my Son’s Ace 3 - the actual main part of the Fitbit (the actual watch) keeps popping out of the strap - very worried that he will lose it - any ideas on how to secure without gluing?

Pratik10884901

06/16/2025, 08:37 PM

Despite the callback officially announced long ago, @fitbit is unable to provide necessary support. How many times customer should approach the same issue? Was the Callback for Fitbit iconic just a formality? cc: @FitbitSupport

FitbitSupport

06/12/2025, 09:18 PM

@pfrr Hi, Paulo. Sorry for the trouble. We're aware of an issue impacting various functions with Fitbit and the Fitbit app and are actively looking into it. We will keep you all updated once we roll out a fix. Thanks for your understanding.

06/12/2025, 08:40 PM

App is not working

Eric Renier

06/12/2025, 08:18 PM

The app is currently not working. I thought it was my fitbit charge 6 and my steps were no longer syncing. But fitbit said the app is currently down.

ReniBhardt

06/11/2025, 08:54 PM

@FitbitSupport I’ve noticed issues with my Fitbit battery charge since the app was updated: e.g. Fitbit says 100% battery charge vs app says 52% after sync. Thus, battery goes out often because I don’t know the true percentage. Help!

BIGHEM_

06/11/2025, 03:56 PM

You don’t need a fancy setup to join. Just connect a wearable like Fitbit, Oura, or Apple Health, or manually log your sleep. Super beginner-friendly. Once connected, you start stacking points daily

shackleford_2

06/10/2025, 09:32 PM

@Fitbitsupport Having problems syncing with my iPhone and iPad. Fitbit hasn’t fully synched for a few days now. I’ve tried everything. Is there an outage?

Keerryy

06/10/2025, 12:52 PM

@FitbitSupport hi I’m having trouble - Fitbit hasn’t tracked walk and will also not manually log, when I manually log it says 1/7 days exercise then disappears. Have deleted app, checked Bluetooth and rebooted my phone. Seems I’m having the same issues as the above user.

BLACK___BL0NDIE

06/09/2025, 11:07 PM

My Fitbit suddenly stopped working ?

edwardgonzalez

06/06/2025, 09:14 PM

@FitbitSupport My Fitbit is not connecting, anyone else having this problem on Pixel phones?

FitbitSupport

06/06/2025, 08:45 PM

@huntzki Hi, Josh. Sorry for the trouble, and that's not the experience we wanted you to have. We're glad to know that the issue is resolved, but please keep an eye on your Fitbit app and device. Do not hesitate to contact us back if you run into any more problems.

devonye_

06/06/2025, 06:17 PM

Anybody else Fitbit not working?

KathleenWhite1

06/06/2025, 02:43 PM

Does anyone else have problems keeping their @fitbit charged? Mine has always been crazy. I had 99% last night at 12-midnight. I put it on and went to bed. I woke up at 7 and it's now at 47%. It's been 9 hours and 43 mins! Wtf.

lgfeech

06/05/2025, 05:59 PM

@FitbitSupport my Fitbit screen has just stopped working. It’s fully charged this morning and screen is up high. The wee side button is vibrating when pushed but screen totally blank. It won’t even connect when opening app. It’s only 2 years old.

KrisaMagdalena

06/03/2025, 09:09 AM

@FitbitSupport my Fitbit versa 3 suddenly stopped working, blinking og vibrating and then totally dead… why? And why can’t I send an request to support by mail?

TanyaEvadne

05/26/2025, 06:06 PM

@fitbit @FitbitSupport You've sent me multiple faulty devices, including a failed replacement You now say nothing more can be done. All I wanted was a working product I paid for in the first place - how is this fair? #Fitbit anyone else with a similar issue?

Fitbit

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