Google Fiber

Allen Ellison

1. No service in SF today (had it for two years previously) 2. Using my email and my phone number their automated systems say I don’t have an account 3. When I say I want to create a new account and provide my zip code (94103) it says that Google Fiber is not ready in my area. Wtf?

Abhimanyu Dogra

anyone from SF enjoying friday off because of this? :D

Thomas Julin

No service Brickell Key

Thomas Julin

No service

loribravo

Totally dead with no report of a fix.

Jay

Very slow internet in NW Raleigh right now

michaelduntz

Makes it hard to pay my bill when your entire website is down for site maintenance for more than 12 hours. During regular business hours too. @googlefiber @googlefiberhelp

naz2la

Day 9. @googlefiber finally fixed my issue. several phone calls, supervisor, executive team and they got me back up. Thousands of $$$ lost, major impact to my family, and spending unnecessarily just to have some sort of service to connect [read Below]

ImHimothy

The way @googlefiber Handles Conflict Is Crazy To Have An Outage For 2 Days With No Notification Is Horrible

naz2la

@googlefiber DAY 9. No internet. Dozens of calls later, 8 escalations and still no resolve. One of the worst customer services experience. #googlefail

Windexforthewin

@googlefiber Day 4, and no internet

brokenvulture

@googlefiber INTERNET DOWN

GalPAfik

@googlefiber I've had intermittent connectivity for a week. Your field tech confirmed it's a known provisioning issue on your end affecting multiple customers. FCC complaint filed. I need actual resolution, not conflicting excuses.

painfulGainz

Day 6 of no internet from @googlefiber and no updates or info, just leaving their customers completely in the dark.

Gregor Smith

Outage in Morrisville Outage alert You may be experiencing an outage. A crew is already working on making repairs. We'll update you as soon as it's fixed.

RobjeJorbri

@googlefiber @googlefiberhelp My service has been down for more than 12 hours due to an outage I was told would be resolved within 4 hours. Could you at least provide an update on when the issue will be resolved #GoogleFiber

Harrison Frost

Is anyone else in south austin experiencing extremely slow speeds? I have 2gb fiber and I'm getting 3mbps download and 15 up... I can't even play games.

Ringneck85

@googlefiber is the worst. We have a complete outage and can’t get a hold of a US based support rep to help. Keep getting people in India that can’t/wont help. ACES team doesn’t answer calls either. What am I paying for?

health_w_wealth

@googlefiber 2 nights in a row without internet due to outrage in your area here in Austin. We have an issue at least once a month. I thought @googlefiber was reliable…

DocRedEyeKC

Anyone else find it impossible to get @googlefiber to fix your service ??? 4 days no internet and nothing but lies and jumping thru hoops. This is unbelievable

Power_Struggle

Down in Charlotte, nc

ZCrosthwait

@googlefiber I understand and appreciate that but if it comes back on when the website say then I’ll be out of internet for over 10 hours and I’ll get 1.19 knocked off my bill. Makes it awfully difficult for anyone who works from home. I just wann know why.

David

Google Fiber Outage in Glenwood North in Raleigh

La Matrix

It fulfills its function of providing internet but the signal and speed are not good.

Mike McGregor

Google fiber down in Lees Summit near Kansas City. 12 hours and counting… they are aware. Any idea how many affected?

Dark

not to mention, have only been getting 3 out of 5 bars of wifi connection, signaling okay AT BEST signal strength, for like, the last 2 or 3 months. i should be getting full bars, its what i pay 150 a month for. sheesh.

Dark

was connected one second, then at 7am exactly, the router disappeared from my list of available networks, checked google fiber, says everythings fine. cant figure out how it just vanished though.

Joseph Mather

there's been an outage with intermittent connectivity in WDM (near Super Target on Mills Civic Pkwy) since Friday, August 1st. So frustrating for those of us who work from home.

Dana

No Internet in Liberty, MO.

Neisha____

@googlefiber is terrible !!!! My second apartment trying them in and their technicians don’t know what they’re doing ! You will not have service if you go with them . My equipment arrived Monday and SEVEN days and four techs later it’s still not working!

Street_Crtified

@googlefiber are you experiencing a service issue in KC?

Joey Smith

Google predicts recovery by 8:02pm local time

moditejasd

@googlefiber Internet is down for past 3 days (KCMO). Apparently net being unavailable for 3 days is not enough to hit their Severity 1 issue. I understand typical apologies but someone higher up the chain needs to act ASAP.

IDIOTSANDWICH

I should be sleeping, but the Internet is down.

MomOnTheFly

@googlefiber what is the status of the outage in Austin at 78727 zip code ?

itsmefullbleed

@googlefiber why does posting on your subreddit get me faster customer service than calling? I've had my issue escalated like 8 times now with no fix. Maybe you guys respond faster here too?

Timothy Gulics

Tech replaced the ONT, "best, quickest fix" ... back up and running.

Timothy Gulics

So... a persisting issue apparently? Outage message is still up and I'm still down.

SKhandrika2001

@googlefiber The Internet is slow at our house 18727 Needle Rock San Antonio TX 78258 and what can be the problem and please fix it as soon as possible. Thank You! Sincerely, Saagar Khandrika

ShaqMaadWolf

@googlefiber at least in San Antonio is HORRIBLE Only had the 2G plan for 3 months and it feels like there’s some type of “outage” every week

Patrick Q

I wouldn't say it's an outage, but def affecting download speeds. Outbound, the speeds are fine, inbound (download), it's bad. Normally, I'm testing at 900MB down/900MB up, but now I'm at 1.3MB down/70MB up.

MeSingNo

The outage search just confirmed said outage LAAAAAAME

MeSingNo

So im not crazy and its not me, great

Patrick Q

Roger that. Trace to the local provider is fine, but if you leave San Antonio, EVERYTHING is slow and pings are high. I'm sure it's a routing issue coming out of Google's end, routing loop somewhere...lol.

Abstracteddisaster

Really high ping right now and slow internet

GenieAIWishes

@googlefiber Ok I sent a DM for me still having issues with the service.

Douglas Seal

Google fiber down since 1AM AND NOT EXPECTED UP TIL 6PM. WHY? THEY NEVER PROVIDE WHY OR WHERE THE PROBLEM IS. 5/11/2025.

GaryRaba

@SpectrumSan What gives with your service these days? Intermittent outages from 30sec to 4 mins routinely throughout each and every day. @googlefiber doesn’t do that. 78232 for both. #whatswrongwithspecrtum #canigetwhatipayfor

ray_leii

@googlefiber Bad customer service, specially the supervisor who called me saying that credit me $2 ! The service was down more than 3 hours and woke up my baby. I relied on the internet to play sleeping music. I also needed to awake and check on the service status. Totally messed up my day.

Dylan

Outage for sure

MaddiePlays2YT

@googlefiber did y'all have a outage in Salt Lake City?

brad burnett

@Google Whatever you just unplugged... Plug it back in haha

pirrkz

is there an outage?

NHRASuperFan

I haven’t had any customer service issues with @sparklightcares in regards to phone calls with them, but speeds and outages definitely. I’m switching to @googlefiber . Looking out my front door I counted 6 neighbors that have switched or will be doing so very soon . FIBER/cable

lukefs

@googlefiber I am unable tos end you a DM since I don’t pay.

rutbustertx

@googlefiber was stoked to get connected now I’m sitting for more than 3 hrs without service. Website says they don’t have any information about outage #notcool

CCGE34

@googlefiber service has been down on the East side of Austin since 8:51am, zero updates on issue or status or ETA on when service will be back running. This is unacceptable and very disappointing.

luisreyeser08

@googlefiber 3 days no internet, no longer windy here in Austin, no idea when my internet will be back and it’s already affecting my work

damionemoore

Intermittent connection issues occurring today, February 28. Google is apparently aware of the issue.

Nobody

Down in Shawnee, KS

disqus_o3OqlhTYKT

Boo

Dirty_Mactruck

@googlefiber update: asking on X was the way to go. I got a reply and and answer within 5 minutes of my asking on X. Thanks for the info Gregory.

Ronnie Plain

Down in 27604 at 2:46 am. Of all the sleepless nights. 🙄

Momojoe

Down at home ..... again... Cary, NC, Scottish Hills neighborhood. It was working until around 1Am... got up to do some work and it's dead.

George Mitchell

Google fiber down at my place in Apex, NC. Google Fiber help desk telling me there is no outage in the area. Hmmm. Digging for another new fiber service in my yard. Not sure how they would only take down my connection.

Nigel_Croston

An outage on championship Sunday @googlefiber?? ????

DebraMi33234345

A tech has been here on 4 different occasions and they can’t seem to find the issue. Everything is streamed now and we’re SOL. @googlefiber , y’all need to do better especially when folks work from home. We will be canceling this service and will find another provider.

ctomberlin01

Hi @googlefiberhelp @googlefiber - your chat feature is “unavailable,” I’ve submitted 2 contact forms and called repeatedly 5 different multi-hour long “service outages” in less than a week is unacceptable I work from home. This is my livelihood. I regret making the switch

Jonathan Chandler

Google fiber has been out since early this morning. Current estimate is 4:30pm.

SlickBenoit4

@googlefiber 0/10 I DO NOT RECOMMEND. 24 HRS LATER, NO INTERNET SERVICE. NO ONE IS ANSWERING THE PHONE OR TAKING ANY MEANINGFUL ACTIONS TO RESTORE MY SERVICE. GFIBER IS NOT WORTH IT.

Ms_Touchshriek

@googlefiber still no Internet: day 3. Outage map still inaccurate. @googlefiberhelp #WTF

Ms_Touchshriek

#googlefiberoutage #GoogleFiber #Outage #GoogleFiberOutage2024 Google doesn't want you to know about the outage in Raleigh. Internet down for over 24 hours. Outage maps lie and claim there are no issues on their end. Customer service says otherwise: 7200 customers w/o internet

moni_anne

@googlefiber Happens all the time @googlefiber there’s is even an outage now. Now I have to go into the office… thanks

PT

The outage started for us and a few other neighbors (Timber Trails, Raymore, MO 64083) 2 days ago, the ETA has been pushed back 5 times as of this message, and we had to enter a chat through GFiber each time just to get updates about the ETA as we have no information regarding the ETA otherwise. I work from home and this has significantly impacted my work. It's been absolutely maddening especially because neither this website nor istheservicedown ever showed any issues over the last 2 days. Going into day 3 I can only hope we are not getting de-prioritized just because there's not as widespread of an issue in our neighborhood.,

CRollN

@googlefiber Thanks but that doesn’t really help. Your company has threatened to disconnect my aunts internet however she can’t make a payment because you won’t take it over the phone. I guess technically challenged people don’t matter to Google fiber.

Mitch Talmadge

Down in Salt Lake valley

Maxim Pak

No Internet in my area. Sad. I was playing online games atm

Sherilyn Politis

It looks like it is widespread all over the country, it may have been a targeted attack. Their site is having issues as is their app.

Tony Bee

I'm back online. Seems to be a huge outage in Utah

uteman10111

Yes! Can’t connect at all.

KyleeALeavitt

@anna_l33s @googlefiber It's working for me now!

Mason Rodrickc

Anyone else's Google Fi tools saying there's no issue?

mchristensen636

@anna_l33s @googlefiber Mine appears to be back, but a titch glitchy still

chogusky

@Skalonyde @googlefiber Yep. And with a lot of Google services

mchristensen636

@anna_l33s @googlefiber And yet when I go to their outage reporter it says everything is good on their end ?

Skalonyde

Anyone else having issues with @googlefiber currently?

JJSoto11

@anna_l33s @googlefiber West Jordan having problems too.

anna_l33s

Anyone else in the SLC area having issues with their @googlefiber ? Interrupted my binge watching of The X Files ??

vyrotek

@googlefiber Hey. Mind fixing the outage in Mesa? ?

FortThrowsPetey

@googlefiber Your speeds are great but I have had interruption in service 4 to 5 times a day for the last 5 days and can’t get an answer as to why or a fix. Working from home as a programmer is difficult without consistent service.

chelzie

Thankful for unlimited Verizon cellular data on the days when @coxcomm has nationwide routing issues and can’t get their ? together. I hope @googlefiber has service in my area soon.

Jake Helsel

Latency issues right now?

Jesskhayes

@googlefiber why is there an outage in my neighborhood that won’t be resolved for the next 3 hours? :(

MELONLORD324

@KingOfDaMisFits @googlefiber So google fiber does have an outage my internet is acting really slow today or just keeps resetting idk if it’s still happening on your guys end but it started earlier this morning for me

MatthewSchere11

@KingOfDaMisFits @googlefiber Google Fiber is out too? Spectrum has been out all day with no ETA for restoration either

Dana

Down north of KC since early this morning. No ETA for a fix. Frustrating.

naomijuarez_

@googlefiber omg you’ve been out all day in Shavano Park neighborhood of San Antonio! Now outage map says “Service status is unknown”

azmatrkhan

@ATT 72 hours...still no change. Y'all cannot fix an outage, it's a working week. Just trying to give niceties on DM's. Nothing less than horrible. Definitely will be moving to @googlefiber

Catherine Keller

Google Fiber - intermittent all day yesterday and still tonight.

Tomy Young

Yes Internet for two days at my apartment complex.

deweywill

@googlefiber service OUTAGE again and again and again and again. This is not working!

d2checkpoint

Bots are offline due to a @GoogleFiber outage. We will provide more updates as they become available. We are also actively looking into alternatives as GFiber has shown that they are unable or unwilling to adress the numerous issues we've had with them.

CherylLDonovan

@googlefiber another day, another outage. ?‍♀️

GayGodSparkles

@comcast @NephiCity apparently some competitors have issues crossing underneath the railroad tracks @CentraCom @UTOPIAFiber @googlefiber

spaceboyinfinite

internet is working but i cant connect to discord application on pc and valorant isnt loading either also have a low quality internet connection i have 2k pc every driver is updated

ICheckTheFacts

@Reaver_Bharash @googlefiber @Ask_Spectrum I don't know in what state you're are, but you should contact your State Attorney General. @Ask_Spectrum has failed to deliver customers the reliable and fast internet service it promised. Please spread the word to anyone else you know.

dummyrm

@googlefiber @DurhamBulls @dhacomm Do you prorate bills to reflect the fact that ZERO internet is being provided?

MattKelley1

@googlefiber internet down for multiple days, multiple times over the past 30 days and the best you all do is a $3.21 credit? Remarkably horrible customer service, well done!

dummyrm

@googlefiber Was told there didn't appear to be an outage. Lol. K. Just excellent stuff happening at @Google, right @sundarpichai?

CherylLDonovan

@googlefiber Is there any update here? I’ve spoken with the city and they are not clear that there is any work being done currently to repair this issue.

CherylLDonovan

@googlefiber Thanks for the reply. Each time I check, the repair time is pushed back 5 hours. Now scheduled for 7pm. ?

QueenofBeez88

DAY #3 of @googlefiber issues! once again i had to reset my @googlefiber nest because i allegedly didn’t have internet connection. excuse me???? i always pay my bill. if anything goes janky tomorrow, i am calling. just stay on and consistent — that’s your job @Google overlords!

CherylLDonovan

Hey there @googlefiber! Outage is now going on 32 hours! Any updates? Literally no updates from your team.

Brian9699

Google Fiber outage confirmed about 12:25 AM in Apex, NC. Outage Notice below: There’s an outage in your neighborhood We’re on the case. We expect to have you and your neighbors back up and running by 6:00 AM EDT today. In full transparency, it may take a bit longer if we come across something unexpected, but we’ll keep you updated every step of the way right here.

DrZ_behaviorist

@googlefiber I have emailed, and called and yet, despite waiting I don't heard back from a supervisor. Google fiber shouldn't be growing or over promising a service that cannot be delivered and abusing customers

moni_anne

Another day, another @googlefiber outage

blondwithgrit

2nd day, no internet at my home. Was supposed tobe resolved around 9:00 PM to 9:30 PM but is still down this morning. Raleigh NC

Adam Jarvis

Olathe, KS outage not supposed to be fixed until 6pm

Stephen

GFiber down for an hour in North Raleigh after weeks of slow speeds.

Buzz Aldrin

Internet out in NE Raleigh since 12am Wednesday 21Aug. GFiber app says service should be restored by 4:01am same day.

Hellosluggo

GFiber down for about an hour at 10 AM 8/20/2024 in North Austin (N. Lamar & Rutland).

xyz

ok

Nancy Cummings

I have outage of phone and Internet in NW Raleigh since we got home from out of town at 4 p.m. on Sunday, 8-18-24. Not sure how long it had been out. It is now Monday at 9:30 a.m. and still no service.

Ms. Roll Tide

Outage again in Huntsville southside area, I noticed google fiber goes out a lot even when no wind or bad weather etc.

Oswaldo Alan Graf

No internet for two days at my apartment complex. Apparently google fiber can't even find the outage in Castle Hills, San Antonio, Texas!!

Bryant Hayward

Lenexa, KS, outage atm. Started about 20 minutes ago.

m.

Anyone else out in the Great Northwest San Antonio Texas?

Cranky Cat

I have terrible phone lines and no good line of sight for wireless. I was stuck with 10 megabit DSL for about 10 years with no faster speeds possible at my location. So when Google Fiber was finally available where I live, I went from a 10 megabit DSL to 2 gigabit fiber and couldn't be happier. Internally, I needed to add CAT-7 cabling and multi-gigabit switches and routers which I really needed to add to get full use of these speeds with devices which now often have the multi-gigabit capability (2.5 usually). This is a consideration if you use wired ethernet and CAT-6 wiring and want to be able to better utilize the extra bandwidth with individual connections. Alternatively, a large household with multiple simultaneous connections could still require a switch capable of connecting to the routers at faster than 1 gigabit. The wireless speeds are often good but my house isn't very large and the included Mesh Extender actually causes connection issues if I try to use it as pretty much anywhere in my house was too close to the router. Wireless connections were unstable with it in use so I don't use the extender. The wireless works well with my printer, sprinkler controls, Wyse cameras, doorbell camera, iRobot vacuum and mop, and Google assistant devices. The connection on Fiber has been much more stable than my previous DSL provider. There used to be outages fairly often as their equipment on the land lines would require maintenance. I've seen a few others report issues on NextDoor but I think the biggest potential headache seems to be the use of third parties to bury cables and connect the house to the fiber. Other internet providers have the same issue though.

Chuck

Mine just came back on

Tim

Google fiber service has been out since 5:30AM in North Atlanta. Getting word that ETA is 7:00PM

Tim

I saw on Twitter that a water company cut the fiber in Alpharetta GA. Must be a major cut.

Chuck

They're now saying 19:00. It was 12:15.

Tomy Young

Yes Messages Yet

Tim

Google Fiber out in Atlanta georgia. Cannot connect to the internet.

Leanne Walker

Currently out in North Central FL. Been out all day.

mbliss5339

My Google fiber is out for the second time again in Lee's summit. Checking Ethernet hardwired from the modem, so I'm sure there is no local Wifi root cause. We switched a couple weeks ago and never had an issue before with our AT&T. Probably switching back soon if this is recurring.

Tätįänä Märįė Áyäłä

Frequent lags for some reason. No way to resolve it, to my most recent knowledge.

Sonja

Outage in San Francisco dogpatch

Maya

Google fiber been unstable and lagging for the past few days in Austin TX. Customer support said might be problem with router. Got a new one, installed, re-set everything....and still the same thing. Previous outage before this last weeks. Got tired of this.

Matt Fuller

Outage in Austin TX for over an hour now