Fitbit

We haven't received many problem reports for Fitbit yet.

If Fitbit is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Fitbit reports

Fitbit offers a fitness platform. When Fitbit is down, users may be unable to upload and view new activities, login isn't working or they get general error messages such as server connection error.

Reports about problems with Fitbit

Lori Jones

My app just opens then goes black and out of the app. Called they said they should have it fixed by the end of the day. Ugh I called them after I had cleared the catch reinstall the app and turned off my phone also can't get my phone to pair with my charge 6 I have an android

Sadhna G. True

I have been experiencing the same problem all day today (Apr 25 2026). I uninstalled and reinstalled the app, and that did not solve the problem.

Christamer

App won't open (at least 6 hours now). Either shuts down immediately or shows a message saying "Something went wrong with Fitbit" and something about a bug, and try again later after the app has been updated.

Alea Katalanya

the food logging section of the app is constantly wrong. It keeps having food that I have logged disappear and reappear. All my recent food has disappeared from the logging options. I have tried all the troubleshooting options available.

Desi V

I have been having the same issue for almost a month now. My daily caloric intake is stuck at 1080. I agree, it is very frustrating. Don't understand how this has not been fixed yet.

Bob Pieroni

Calorie tracking is currently messed up, duplicating entries. Closed app and still glitched. Deleting entries temporarily fixes before duplicating again

DishtankDJ

Choosing a Calorie Deficit of Easier, Medium, Kinda Hard, or Harder doesn't work anymore and just resets to a static number of calories allowed to eat each day. This setting has been broken for about a week now. Very frustrating as I've been successfully losing weight diligently entering my nutrition information for each day and having the app say I can eat more calories as the day goes on depending on my activity level. It's a great tool when it's working but a week now of it not working and I see no entry about it on the Fitbit Status page despite having tech support tell me it's a known issue and tons of people reporting about it on reddit and fitbit's community page.

mydearmizuki

@FitbitSupport i washed it on accident in the laundry so its no ones fault but mine ? its okay fitbit

Bob Pieroni

Things are seemingly fixed now. Been keeping my eye on it for the last 3-4 hours and now I can finally log food from this morning and last night

garbomon

its wild to me because their pixel watches use fitbit

garbomon

Pixel watch still uses the fitbit software. i have a pixel watch 2, facing the same issues. cant log food. really frustrating

Robin Stone

Tried to log yesterday's food again. It "lost" breakfast and lunch, but kept dinner?

Nancy Stock

Can't log food. App was last updated November 5. No updates available since then. I think Google really wants FitBit to die so you buy their Pixel Watch.

Kerry_Patricia

@fitbit @FitbitSupport And just FYI, already downloaded this morning's update and it made no difference....

HollyMB2849

Still happening. I'm a software engineer and it's honestly frustrating how little support Google is putting into Fitbit since they bought it. I appreciate all the people from Fitbit working on it; just wish Google would be a better parent company. Sucks :/

Bob Pieroni

Food tracking is still down. Same issues as everyone else.

Drew Bawhls

Same and it's super frustrating!

Robin Stone

Still unable to log any food today. It keeps resetting to 0 calories and deleting meals entered.

Lavania Beguhl

Haven't been able to log food at least since 2 pm when I tried for the first time today, could yesterday

crossbosox

@keybehaviours @fitbit Sorry! But glad to know it’s not me and user error

disqus_1VAcxAWk03

Four hours later, still can't log food. Contacted Fitbit to see if they have a timeframe for fixintg it. They said, "We e don´t have a timeframe, however, our higher team is working in order to fix this issue as soon as possible."

deadlydel55

@FitbitSupport @Crystal_J0y This is happening to me too. So many issues this year. This app really is becoming the pits! I certainly won't buy another Fitbit device.

Bob Gartner

Sure they are. That is their stock answer

Danielle Williams

Ok yep, same issue

Danielle Williams

I swear the last few months has been nothing but issues with this damn app. It's not letting me add more than 1 food at a time! If I add something new it replaces what I already entered

Piety Watkins

Same!

Mary Guelker Wilson

The app won't let me add more than one food entry to a meal. If I try to add something else, it eliminates the first one I added.

David Kelly

Today when logging food, it vanishes. I contacted Fitbit and they said they are working to fix the issue.

pecosROB

anyone else's #fitbit app giving them problems? i keep entering in what i eat but it keeps disappearing and it MIGHT stay after I back out but it usually deletes itself. it was working fine last night. what gives @FitbitSupport also my app doesn't calculate my floors gained based

LynnPechinski

@FitbitSupport My Fitbit Charge 5 keeps disconnecting on a daily basis although the Fitbit is well charged. How do I fix this problem?

Traveler

Have the steps been added back in? Mine have, not sure about the accuracy though.

Traveler

Most of my steps have been added back in. Sleep has duration now including stages but still no sleep score.

Catherine Zdanowicz

Steps keep resetting to zero, even though it shows 2 in hourly activity. Not showing information for sleep duration or daily readiness.

Traveler

Step counter keeps resetting. Also at first no sleep data, now full sleep data but no sleep score

GridDown

No text or message notifications on the device. Super annoying.

RottenCore

Same problem - step counter resets whenever I sync via the app

CarloVentcha

Step counter keep resetting every time I try to sync

Jeff

Step counter keep resetting with every sync. Had over 2,000 steps this morning before breakfast and counter on watch started going down randomly. I re synced device and it wipe out all of my steps for today.

Emily Rivers

not opening for me right now

Danielle Williams

So the food search is working again, but when you edit custom foods the "Save Custom food" button is broken

lolcap15

What is wrong with the fitbit app? 3 times in as many weeks it has crashed. Im never having a fitbit again. Rubbish. @FitbitSupport

Mimi

It works for 20 minutes then it goes down again. Get it together fitbit.

Marie P

In Canada it's good now . Problem seem solved!

David Larrabee

Fitbit confirms the problem and says that they are working on it.

David Larrabee

Still down...

Mimi

They told me last night that they were unaware of any issues. Meanwhile, this is day 4 of issues for me 😑

AJ Olvera

Ugh! As of this morning, still down! Reached out to customer support. They're aware of the issue and working to resolve.

David A. Erickson

Well lovely that Google doesn't seem to make this a priority or want to acknowledge that there's a problem. Go figure

seansd

Wonder if database license expired

Danielle Williams

Blank screen when trying to search for food in calorie tracker

Robin Stone

Unable to update calorie tracking. It worked for breakfast and lunch to add recent items only. I am unable to scan barcodes or search for what I ate. I am unable to log dinner at all.

David Larrabee

Calorie tracking still down.

Bob Pieroni

Calorie tracking is down. The search and barcode scan do not work, however, food creation, and consumed frequently/ recently do still work. No update, restarted phone, cleared cache, nothing.

Ciera Kristine

App just opening to a gray screen. Doesn't need to be updated, tried restarting it and clearing cache.

Lil__Sapling

@dreamsknnyy I like mine so far, the only issue is consistent syncing. There will be times my Fitbit doesn't sync in the background and I end up losing 2-3 days of data because it never caught up until I open the app ?

Piety Watkins

Having issues with calorie counter and sleep part of the app! What is going on ?

TheEricProblem

Problem with syncing with device and (at least temporarily) communicating with third-party apps.

Phil

Its back up

Phil

The app went down again like it did about 4 weeks ago.un-installed, reinstalled not log in fails. I noticed the app wasnt syncing. Anyone else?

Not syncing again. Fitbit Labs notifications are extremely annoying too. On hold now with a Google tech. She says they are having significant syncing issues across the board. Fitbit Labs seems to be causing issues to multiple users as well. Opting out of any and all Fitbit products test in the future. That's if I don't buy a Garmin. I'm over Fitbit since Google took over. Which is funny, because eI tend to prefer Google products.

Shannon Grantham Zimmermann

App won't sync this morning.

Kelly Behen

Third Day in a row I started my day not being able to sync. I've done all the troubleshooting. Even reset my home Wi-fi and tried using mobile data to sync. It's now 12:53pm alaska time & usually by now it's displaying my data.

charlie

app is back up, but notifications from phone will not show when i swipe over to that screen

Robyn Mooney

I’ve been down all day! My app on my phone won’t sync. My watch says I need to login, but I can’t. My Bluetooth on my phone won’t connect to the watch finally connects but I can’t not tie the phone app with the device. It’s been a bad day overall. I have turned on and off multiple times. Pretty sure all my data is lost. All my device does now is tell me to download the Fitbit app! I’m so frustrated.

chuckler

Try Garmin Venu. Accuracy on par with Apple Watch and better battery life.

chuckler

I'm still down. I cannot log in with my FitBit account and it won';t accept my google account. I have tried to talk to FitBit support 4 or 5 times today. Every time, I got to the point that it was going to register me for a call and then it just failed. As I recently bought my FitBit from Amazon, I called Amazon account support and they tried to get through to FitBit support and they were unable to do so (they were on hold for more than 30 minutes). What a s**t show! Amazon issued a full refund and will return my FitBit to Google. I will receive it's replacement (a Garmin Venu 2) on Monday.

Piety Watkins

Had to sign in with Google. Wouldn't let me with my reg Fit Bit log in🤷

gaylehararybazerman

it should work now

Michelle A

It works now

Michelle A

It works now,guys❗️❗️🎉🎉🎉🤣🤣😂

Bob Pieroni

I'm back up on my end

Catherine Zdanowicz

All morning it showed one hourly activity only. Now that I synced, the first hour disappeared and the rest filled in.

Big Moji

Nope. Still get the error when signing in through Google on Android OS (Galaxy S24)

gaylehararybazerman

just tried it and it still does not sync :(

gaylehararybazerman

thanks i will try that

Jerry f

Try again. I was having the same problem, but now can sign in and sync

Misty Coleman

I had not transferred to Google yet. So I tried to go ahead and transfer to see if that would work and now my app won’t load at all. I’m going to be pissed off if all of my info is lost now.

gaylehararybazerman

hopefully it will sync up with my phone

Jerry f

I can now sync!!

Trisha Richey

Try it solely on cell data (no WiFi). I am having that issue and my WiFi is working fine, just won't synch over WiFi.

gaylehararybazerman

i too rebooted my phone but still does sync

Michael Wedgley

I can confirm that I was able to get in this way.

gaylehararybazerman

yep

Trisha Richey

I turned off my WiFi and used cell data and was able to log in with my Google info and synch my Charge 6. But as soon as I turn WiFi back on, it doesn't synch. Everything else I have on WiFi is working fine. Wth? Anyway, back in!

donna

im back in

Greg Desrosier

Rebooted my phone and that cleared things up. Seems to be running normal. Until the next issue.......

Michael Wedgley

I still can't get in.

Lisa Brodowski

I am able to log in.......

Big Moji

I uninstalled the app and reinstalled it this morning and it totally bricked. I'm still getting the "something went wrong" message when trying to sign in on the app.

Greg Desrosier

Same. It just sits there and spins.

Momof3boys71

Did you get back in? I did the same and it's back up now.

Mary Elaine Leach

I just tried logging in again and I'm in!!

Momof3boys71

Mine is back up:)

Mine’s working now

gaylehararybazerman

ok i just tried to log into my account again and it worked ,, but it's still not syncing from my fitbit app to my phone

Agreed!

Lisa Brodowski

I have been trying for three hours to login and sync. I liked it better when Fitbit was Fitbit and not part of Google. Less issues.

Tom Steele

too late for me but don't delete the app:P thought it was just me cause i was messing around with it 3 hours ago

chap

Believe it or not i have been a user since 2012. Fitbit could not care a less about loyalty. Waiting for Apple to make a watch with battery life more than 24 hours. Not going to charge an apple watch every day. Make no sense. Make a device with 5 days battery life and i will leave fitbit.

chap

The only reason why I am with fitbit is because of the battery life. I absolutely hate the google migration. Once apple makes a watch with battery life 5+ days i am gone. I spent over an hour wasting time trying to sync and then not being able to log in. Nothing sent by google to say server is down. Fitbit community board is worthless.

Mary Elaine Leach

I have an iPhone and can't sync and since I logged out, can't get back into the app.

Mary Elaine Leach

So annoying. I tried all the trouble shooting then logged out of the Fitbit app and I can't get back in.

I’ve had problems since i got my first Fitbit in 2014!! they never ever ever tell their customers when there’s an outage or when there’s a problem you have to search for it online it’s unbelievable

Michele M

I can't even log into their page!

Barbara Pfeiffer

Nah. I'd buy a Garmin first.

Barbara Pfeiffer

Glad we're all having some fun with this. ;)

Carole Koudsi

I am also unable to log in, after clearing the Fitbit cache, restarting phone and Fitbit app, turning off and on bluetooth, uninstalling and reinstalling the app, etc. I can log on with my laptop but not with my Fitbit device (via Google). It appears the server is down. I keep getting "Something is wrong. Try again later.", etc. I have not yet unpaired and repaired the device, for one thing because it won't let me log in. For another because it appears many others are having the same issue; so I don't think it's my device or my installation. I hope they fix it soon! I want to see this morning's walk stats.

Barbara Pfeiffer

LOL ;)

Michele M

I am so tired of issues with the app. I just purchased a Sense 2 in hopes that it would work better, and now this! If I was an apple person, I would have an iPhone; my son's fitbit syncs with his iPhone today

Barbara Pfeiffer

On their page, Fitbit is reporting a major outage with the update of under investigation :(

Michelle A

Everyone says the app is down😕🫤❗️🤬😡😤😟

Ysnrub

I don’t understand why we don’t get some sort of alert about planned updates or unexpected outages. Especially if I’m paying for premium. This happens too frequently.

dvintexas

Same here.

dvintexas

Wish I had looked here sooner. I went thru all the suggested steps when my Versa 4 wouldn't sync, even a factory reset and uninstalling and reinstalling the app, only to now see the app is down. 🤬

andrew rabatin

Did the same thing deleted app now i can even log in on computr or app

Gabrielle Steen

Same issue as everyone else...sadly followed all the fix issues but still "something went wrong"error....we wait...

Jules

Just a point here if Google is pulling behind the scene stunts they need to step up and say that. Just seeing the amount of upset this has caused because they don’t notify this as a problem 😡😡😡

B G

https://status.fitbit.com/ u

I should have gone with a Garmin.

Mark Gygax

Everyone below seems to describe what I have been experiencing too. I first noticed something amiss when I tried to enter my morning glucose reading. It was acting like I had never entered any data and was showing, "Tap to get started". Tapping did nothing but cause the app to hang up. Restarted app. Restarted phone. Deleted and reinstalled app. Now I cannot log into the Fitbit app.

Michelle A

🫤😕

Jessica Knock

Sad reality of how much I depend on my Fitbit and how it can mess up my whole morning routine 😭 glad to see that it’s not a “me” problem and can relax somewhat. Patience will be hard but hopefully it’s up and going soon…

Yong Choi

Followed the instructions on sync issue with my fitbit watch and app. Now I can't even login!

Mary Beth Shafer Dietrick

So it's not just me! Wasted quite a lot of time on this (and drove my blood pressure up).

gaylehararybazerman

unfortunately yes we have to wait it out

Chaybee

Yep, Google breaking things with background updates as always

TheGrimm

At this point I think we can all agree, it's not us, it's a them issue. Removed and reinstalled the Fitbit app on my phone to "fix" a sync issue and now, like all of you, I cannot log into the app. I guess we all will just have to wait it out.

Dr Dave

Couldn’t synchronize this morning and tried everything, even uninstalling the app and reinstalling it. Now I can’t login.

Bob Pieroni

Same problem as everyone, was tracking my breakfast and I couldn't search and couldn't sync. After I updated the app, my steps, calories burned and calories intake was greyed out. Restarted my app and cleared cache, same issue. Cleared my data and now I can't sign in without getting an error prompt.

Michelle A

App isnt working.

Big Moji

Sometimes if there's an update it stops working properly on the version you're on until you update. Just so happens the new version has more than a bug, but a critical failure. Lol.

Jod Ray

Their device server is down this morning.

gaylehararybazerman

mine only happened after i updated it : (

nah i didnt update anything it stopped working hours ago on mine

Tamra B

I’m having the same issue as everyone else. It stopped syncing. Redownloaded the app and now I can’t even login.

chuckler

Same here. After all the issues I'm having with accuracy of the sleep data, this is forcing me to consider another sleep monitoring device.

Jeffrey Edelman

To be clear, I should not have gone through any troubleshooting steps, as it appears there is nothing wrong with our trackers or phones. This clearly appears to be a Google Fitbit issue, and I should have done nothing and just waited...

Jeffrey Edelman

In my experience as a (periodically severely frustrated) Fitbit user of 6+ years, the device never loses data (unless the battery dies... can't track stats without juice). It's just the annoyance of syncing issues that can last for an indeterminate period of time...

gaylehararybazerman

i believe the new update may have some bugs ..i just updated my app and now i am having the same problem as everyone else

Trisha Richey

Central Iowa - having the same problem. Charge 6 was not synching, so I followed the steps including uninstalling and reinstalling the app. Now I can't even get signed it. I get an error "Server error. Please try again later!" It's been sketchy the last couple of days since the update.

get em out!

Jeffrey Edelman

I was asleep, but my Fitbit last synced around 6:53am and now I can't get it to sync at all. Have been through all the troubleshooting steps, incl forgetting device and removing from Bluetooth connection, and when I try to add the device back into the app it errors out immediately, so now no device linked to my app at present... I'm following the Reddit Fitbit thread, which seems to have a lot of people with the same issue so hoping reports of a fix will surface there or here...

Michelle A

Welcome*

gaylehararybazerman

i too never should have uninstalled the app the installed it again,, :(

Michelle A

Ok fine. I wont tell you either.

itll cost you, im not a notification center LOL

SilverMama

Woke up to my Fitbit not syncing, so I tried all the troubleshooting techniques and now I can’t even log in. Sad that it’s down but selfishly glad this is a Fitbit problem and not my new watch

LOL i shoulda left mine alone, i knew it was a app/server issue after I tried to setup my device on a 2nd tablet and it wouldnt even let me login in the app then I knew it was on their end

Tim Smith

same

Tim Smith

same issues - no sync, uninstalled app, reinstalled, now "something went wrong" when trying to log in. At least I know I'm not the only one!

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