Fitbit

We haven't received many problem reports for Fitbit yet.

If Fitbit is down for you, you might be one of the first to encounter an outage - please consider checking back later. It's also possible that the issue is local or related to your internal network or system.

Fitbit reports

Fitbit offers a fitness platform. When Fitbit is down, users may be unable to upload and view new activities, login isn't working or they get general error messages such as server connection error.

Reports about problems with Fitbit

InCaribou

Sync is acting like it's working but none of the metrics are updating.

Dave Lipschitz

Sync is working for me on my Sense now, even though the status board still says no. Numbers are back as they should be. For those folks that reset and got locked out, search for further help.

Hildegard Browne

Mine is back working, all steps, sleep, etc.

jfxgillis

Got everything back, sleep, steps, exercise map. I did NOT follow the general advice (force stop, reinstall, whatever), learned that the hard way last time. Check Down Detector FIRST.

Alisha Hoefakker-Bayley

Try syncing it from the watch/battery icon

Barbara Pfeiffer

Yeah. Same. On the app I had 2900 steps but oddly, on my Fitbit it read 106. It did actually synch again. Hopefully it will do the same for you. But yeah, I'm moving to another vendor as well. The icing on the cake was Google Health turning off comments on all their socials and not even posting an update.

Dr. Brian Leverich

I just "successfully" synced for the first time this morning, and it zeroed out 4,900+ steps I've already done. Google has made a mess of Fitbit. I'll be changing to a different vendor.

Anne

Have been getting the “500” error notice since about 630am on the app. My tracker is tracking steps,azm,heart etc. but the app will only display my steps,☹️ Chat gpt told me the issue was on Googles end and not to try a manual restart etc. 👍

Traveler

Now the app and my charge 6 say I have 13,401 steps! The problem is I have 6792 steps on my fitbit before the error sycning.

Anne

Same! Steps and battery life,ugh

Dave Lipschitz

It would have been easier if you didn't change anything, but I'm sure they will have a solution for the many people in your situation too. They say no data is lost.

Steps synchrd but zone minutes and sleep have not UGH!!!!

Suzaku NoMiko

First they push the crappy move to Google health app from the much better Fitbit app, now THIS happens?

Jason Orton

I was getting a 1001 error code. According to Google AI, I needed to disconnect the watch, delete data and cache from the phone, reinstall the app, and reboot. An hr later, I saw it was on Google's end. Google AI was still telling me to do this. I told it that the App was down. Google told me I was correct. lol...Google should have told the AI this so I didn't have to go through all the reboot crap.

Thomas Ohlendorf

Still not synching.

Jason Orton

Nice. I had 78 steps showing on my watch...my phone app showed 3.

Cheryl Adkins

It partially synced. It got my battery life and my steps. Sleep and heart rate are still missing.

Fragarach

Charge 6 sync still down for me.

Darrell Miller

Garbage app not working

Alisha Hoefakker-Bayley

I was able to sync my Charge 6.

Cheryl Adkins

Still Can't sync. Says too many syncs.

Greg Patricia Schmidt

Error code 503. Server down. 11:18 am. Has been down most of the morning.

Bob Scire Risichella

Versa 4 not syncing... all morning,

Ali Prugar (Shortstack)

Still broken here

InCaribou

Unable to sync with server. Error 401.

Dev8ted1

Same for me, successfully synced at 7:00 am EDT and I did my morning exercise routine and only thing added was steps, no cardio load points, heart rate monitor stopped working a little after 7am and now I can’t even sign in. Continually gives error code 500. Annoyed I won’t get the cardio load points for my workout sessions today.

Susan Blevins

Google Health Fitbit app is not logging my data since I woke up at 7AM EST. Error code 500

Clark Haaland

Error code 500, all morning ( about the last 3+ hours)

Barbara Pfeiffer

I think that's really the issue. I spent 2 hours troubleshooting when really I probably should have just given up after 10 minutes. Clearly this is tied to today being the day all people still on Fitbit (like me) had to move over to Google Health. I had already done that 3 weeks ago though so this is really frustrating.

Barbara Pfeiffer

I can't even connect. Went through dozens of steps including trying a different account. Just tells me error, try again (I don't even get error codes anymore). At this point, I think I'm just aggravating myself thinking there's a fix :(

Suzaku NoMiko

still broken,

Thomas Ohlendorf

Still down.

John Turner

Error Code 500 Sever is Down!Fitbit Sence Since before 5am PST!

Hildegard Browne

I'm getting the same Error Message now 500

Bob Lutz

Same, slightly better than before. Using the new Air strap with no display makes me more dependent on the app.

Bob Lutz

I reported it down, then it recovered mostly, then down again, slightly different errors/symptoms.

Frankie Petruccelli

Getting error code cannot connect to server with Fitbit Sense 2 and Google Health Error Code 500

Dan

I was talking to my AI Coach, and it started saying there was a problem and try again. Plus syncing errors.

Catherine Homer

Now I get an error 500! The steps are shown correctly only in Google health!

Orlando Illi

Cannot Sync my soekout with Charge 6 and Google Health app due to Fitbit server down

Michael Feldman

First, when this happened before the data was NOT lost because your watch keeps it, so don't stress over that, but yes I am upset that it is down and more upset that the most we get is an error message with no explanation or eta of when it will be fixed.

Michael Feldman

It says error 401 that I cannot connect to the server, then if I refresh it says I'm refreshing too often

Hildegard Browne

Mine is not back up yet.

Barbara Pfeiffer

Unfortunately it's not. I followed the recommendation earlier to uninstall and reinstall and now it won't log me in. Error, try again. Real helpful. So aggravated with Google.

Bob Lutz

Back up, but seem to have lost a few hours of sleep data.

Hildegard Browne

Fitbit not registering sleep. Error message 401.

Barbara Pfeiffer

Well I already reset everything so if this is not a simple fix, it's over to Garmin.

Barbara Pfeiffer

Mine started that way. Now I can't sign in or access the app at all. Tried everything.

Kara Lynn Hall

Fitbit versa 4. Sleep info won't update. Tried everything. Now wiped out and definitely need more. It better credit me when it comes back up. Hope google is stressing out as much as I am. 🤣 Error 401.

Dave Lipschitz

The coach can't help with this. Directly asking Gemini about Fitbit error 401 explains the status

Eric Renier

Fitbit charge 6 Unable to connect to server. Error 401. Looks like it is on their end

jfxgillis

I refuse to do my steps today if Fitbit won't give me credit! Note: Versa 4 successfully synched about 7 am EDT, server error since.

Dave Lipschitz

Gemini says check back here to know when it is back up. Don't reset anything until they tell us.

Suzaku NoMiko

BROKE!

Dave Lipschitz

That is the "charge 6" and sense

Dave Lipschitz

It affects charger and the sense Fitbit mostly.

Barbara Pfeiffer

Did all that as well. Nothing works. Guaranteed this is happening because today is the day the old fitbit app was stopped completely. Seems like Google screwed that up.

Nova Marie Smith

App will not sync even after clearing cache, forcing app to stop, restarting device and phone...still getting error 401

Barbara Pfeiffer

Server down error. Tried reinstalling app and now I can't log in. Apparently today is the hard cut off to move from fitbit to health apps. I moved 3 weeks ago though. So just google offering more crap.

look_link

Can't login

Michael Feldman

When updating at the end it said fitbit server is down

Lori Jones

My app just opens then goes black and out of the app. Called they said they should have it fixed by the end of the day. Ugh I called them after I had cleared the catch reinstall the app and turned off my phone also can't get my phone to pair with my charge 6 I have an android

Sadhna G. True

I have been experiencing the same problem all day today (Apr 25 2026). I uninstalled and reinstalled the app, and that did not solve the problem.

Christamer

App won't open (at least 6 hours now). Either shuts down immediately or shows a message saying "Something went wrong with Fitbit" and something about a bug, and try again later after the app has been updated.

Alea Katalanya

the food logging section of the app is constantly wrong. It keeps having food that I have logged disappear and reappear. All my recent food has disappeared from the logging options. I have tried all the troubleshooting options available.

Desi V

I have been having the same issue for almost a month now. My daily caloric intake is stuck at 1080. I agree, it is very frustrating. Don't understand how this has not been fixed yet.

Bob Pieroni

Calorie tracking is currently messed up, duplicating entries. Closed app and still glitched. Deleting entries temporarily fixes before duplicating again

DishtankDJ

Choosing a Calorie Deficit of Easier, Medium, Kinda Hard, or Harder doesn't work anymore and just resets to a static number of calories allowed to eat each day. This setting has been broken for about a week now. Very frustrating as I've been successfully losing weight diligently entering my nutrition information for each day and having the app say I can eat more calories as the day goes on depending on my activity level. It's a great tool when it's working but a week now of it not working and I see no entry about it on the Fitbit Status page despite having tech support tell me it's a known issue and tons of people reporting about it on reddit and fitbit's community page.

mydearmizuki

@FitbitSupport i washed it on accident in the laundry so its no ones fault but mine ? its okay fitbit

Bob Pieroni

Things are seemingly fixed now. Been keeping my eye on it for the last 3-4 hours and now I can finally log food from this morning and last night

garbomon

its wild to me because their pixel watches use fitbit

garbomon

Pixel watch still uses the fitbit software. i have a pixel watch 2, facing the same issues. cant log food. really frustrating

Robin Stone

Tried to log yesterday's food again. It "lost" breakfast and lunch, but kept dinner?

Nancy Stock

Can't log food. App was last updated November 5. No updates available since then. I think Google really wants FitBit to die so you buy their Pixel Watch.

Kerry_Patricia

@fitbit @FitbitSupport And just FYI, already downloaded this morning's update and it made no difference....

HollyMB2849

Still happening. I'm a software engineer and it's honestly frustrating how little support Google is putting into Fitbit since they bought it. I appreciate all the people from Fitbit working on it; just wish Google would be a better parent company. Sucks :/

Bob Pieroni

Food tracking is still down. Same issues as everyone else.

Drew Bawhls

Same and it's super frustrating!

Robin Stone

Still unable to log any food today. It keeps resetting to 0 calories and deleting meals entered.

Lavania Beguhl

Haven't been able to log food at least since 2 pm when I tried for the first time today, could yesterday

crossbosox

@keybehaviours @fitbit Sorry! But glad to know it’s not me and user error

disqus_1VAcxAWk03

Four hours later, still can't log food. Contacted Fitbit to see if they have a timeframe for fixintg it. They said, "We e don´t have a timeframe, however, our higher team is working in order to fix this issue as soon as possible."

deadlydel55

@FitbitSupport @Crystal_J0y This is happening to me too. So many issues this year. This app really is becoming the pits! I certainly won't buy another Fitbit device.

Bob Gartner

Sure they are. That is their stock answer

Danielle Williams

Ok yep, same issue

Danielle Williams

I swear the last few months has been nothing but issues with this damn app. It's not letting me add more than 1 food at a time! If I add something new it replaces what I already entered

Piety Watkins

Same!

Mary Guelker Wilson

The app won't let me add more than one food entry to a meal. If I try to add something else, it eliminates the first one I added.

David Kelly

Today when logging food, it vanishes. I contacted Fitbit and they said they are working to fix the issue.

pecosROB

anyone else's #fitbit app giving them problems? i keep entering in what i eat but it keeps disappearing and it MIGHT stay after I back out but it usually deletes itself. it was working fine last night. what gives @FitbitSupport also my app doesn't calculate my floors gained based

LynnPechinski

@FitbitSupport My Fitbit Charge 5 keeps disconnecting on a daily basis although the Fitbit is well charged. How do I fix this problem?

Traveler

Have the steps been added back in? Mine have, not sure about the accuracy though.

Traveler

Most of my steps have been added back in. Sleep has duration now including stages but still no sleep score.

Catherine Zdanowicz

Steps keep resetting to zero, even though it shows 2 in hourly activity. Not showing information for sleep duration or daily readiness.

Traveler

Step counter keeps resetting. Also at first no sleep data, now full sleep data but no sleep score

GridDown

No text or message notifications on the device. Super annoying.

RottenCore

Same problem - step counter resets whenever I sync via the app

CarloVentcha

Step counter keep resetting every time I try to sync

Jeff

Step counter keep resetting with every sync. Had over 2,000 steps this morning before breakfast and counter on watch started going down randomly. I re synced device and it wipe out all of my steps for today.

Emily Rivers

not opening for me right now

Danielle Williams

So the food search is working again, but when you edit custom foods the "Save Custom food" button is broken

lolcap15

What is wrong with the fitbit app? 3 times in as many weeks it has crashed. Im never having a fitbit again. Rubbish. @FitbitSupport

Mimi

It works for 20 minutes then it goes down again. Get it together fitbit.

Marie P

In Canada it's good now . Problem seem solved!

David Larrabee

Fitbit confirms the problem and says that they are working on it.

David Larrabee

Still down...

Mimi

They told me last night that they were unaware of any issues. Meanwhile, this is day 4 of issues for me 😑

AJ Olvera

Ugh! As of this morning, still down! Reached out to customer support. They're aware of the issue and working to resolve.

David A. Erickson

Well lovely that Google doesn't seem to make this a priority or want to acknowledge that there's a problem. Go figure

seansd

Wonder if database license expired

Danielle Williams

Blank screen when trying to search for food in calorie tracker

Robin Stone

Unable to update calorie tracking. It worked for breakfast and lunch to add recent items only. I am unable to scan barcodes or search for what I ate. I am unable to log dinner at all.

David Larrabee

Calorie tracking still down.

Bob Pieroni

Calorie tracking is down. The search and barcode scan do not work, however, food creation, and consumed frequently/ recently do still work. No update, restarted phone, cleared cache, nothing.

Ciera Kristine

App just opening to a gray screen. Doesn't need to be updated, tried restarting it and clearing cache.

Lil__Sapling

@dreamsknnyy I like mine so far, the only issue is consistent syncing. There will be times my Fitbit doesn't sync in the background and I end up losing 2-3 days of data because it never caught up until I open the app ?

Piety Watkins

Having issues with calorie counter and sleep part of the app! What is going on ?

TheEricProblem

Problem with syncing with device and (at least temporarily) communicating with third-party apps.

Phil

Its back up

Phil

The app went down again like it did about 4 weeks ago.un-installed, reinstalled not log in fails. I noticed the app wasnt syncing. Anyone else?

Not syncing again. Fitbit Labs notifications are extremely annoying too. On hold now with a Google tech. She says they are having significant syncing issues across the board. Fitbit Labs seems to be causing issues to multiple users as well. Opting out of any and all Fitbit products test in the future. That's if I don't buy a Garmin. I'm over Fitbit since Google took over. Which is funny, because eI tend to prefer Google products.

Shannon Grantham Zimmermann

App won't sync this morning.

Kelly Behen

Third Day in a row I started my day not being able to sync. I've done all the troubleshooting. Even reset my home Wi-fi and tried using mobile data to sync. It's now 12:53pm alaska time & usually by now it's displaying my data.

charlie

app is back up, but notifications from phone will not show when i swipe over to that screen

Robyn Mooney

I’ve been down all day! My app on my phone won’t sync. My watch says I need to login, but I can’t. My Bluetooth on my phone won’t connect to the watch finally connects but I can’t not tie the phone app with the device. It’s been a bad day overall. I have turned on and off multiple times. Pretty sure all my data is lost. All my device does now is tell me to download the Fitbit app! I’m so frustrated.

chuckler

Try Garmin Venu. Accuracy on par with Apple Watch and better battery life.

chuckler

I'm still down. I cannot log in with my FitBit account and it won';t accept my google account. I have tried to talk to FitBit support 4 or 5 times today. Every time, I got to the point that it was going to register me for a call and then it just failed. As I recently bought my FitBit from Amazon, I called Amazon account support and they tried to get through to FitBit support and they were unable to do so (they were on hold for more than 30 minutes). What a s**t show! Amazon issued a full refund and will return my FitBit to Google. I will receive it's replacement (a Garmin Venu 2) on Monday.

Piety Watkins

Had to sign in with Google. Wouldn't let me with my reg Fit Bit log in🤷

gaylehararybazerman

it should work now

Michelle A

It works now

Michelle A

It works now,guys❗️❗️🎉🎉🎉🤣🤣😂

Bob Pieroni

I'm back up on my end

Catherine Zdanowicz

All morning it showed one hourly activity only. Now that I synced, the first hour disappeared and the rest filled in.

Big Moji

Nope. Still get the error when signing in through Google on Android OS (Galaxy S24)

gaylehararybazerman

just tried it and it still does not sync :(

gaylehararybazerman

thanks i will try that

Jerry f

Try again. I was having the same problem, but now can sign in and sync

Misty Coleman

I had not transferred to Google yet. So I tried to go ahead and transfer to see if that would work and now my app won’t load at all. I’m going to be pissed off if all of my info is lost now.

gaylehararybazerman

hopefully it will sync up with my phone

Jerry f

I can now sync!!

Trisha Richey

Try it solely on cell data (no WiFi). I am having that issue and my WiFi is working fine, just won't synch over WiFi.

gaylehararybazerman

i too rebooted my phone but still does sync

Michael Wedgley

I can confirm that I was able to get in this way.

gaylehararybazerman

yep

Trisha Richey

I turned off my WiFi and used cell data and was able to log in with my Google info and synch my Charge 6. But as soon as I turn WiFi back on, it doesn't synch. Everything else I have on WiFi is working fine. Wth? Anyway, back in!

donna

im back in

Greg Desrosier

Rebooted my phone and that cleared things up. Seems to be running normal. Until the next issue.......

Michael Wedgley

I still can't get in.

Lisa Brodowski

I am able to log in.......

Big Moji

I uninstalled the app and reinstalled it this morning and it totally bricked. I'm still getting the "something went wrong" message when trying to sign in on the app.

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